The team faced challenges over the scheduled service date for my car and they worked with me to still make the as planned service happen. The team also provided support, first stage support to get... See more
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Steven managed the whole process from drop-off to pick-up really professionally. He kept me updated through the service and MOT process and the car was ready for collection when he said it would be. I... See more
Company replied
I collected my new Bentley Continental GT Speed Hybrid on April 17th. This is the 5th car I have had from Graypaul Edinburgh in the last 10 years, 3 Maserati's and 2 Continental GT's. The service, f... See more
Company replied
Absolutely 1st Class Service from everyone Ferrari. Special mention to Terry, Megan and Zach. Service on car was exceptional quick and absolutely no problem. Megan and Terry sorted out a taxi to colle... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Fort Kinnaird,Midlothian, EH15 3HR, Edinburgh, United Kingdom
- 0131 629 0342
4.9
Excellent
248 reviews
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The handling of the service by picking…
The handling of the service by picking up the car from here in Aberdeen is appreciated.
January 5, 2021
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Welo, Thank you for taking the time to leave a 5 star review and comments about your recent experience regarding your vehicle coming in to the service department. We look forward to welcoming you back again soon. Kind Regards Dominic Bell Head of Business
Ferrari 488GTB Service
Great service from Greypaul Ferrari Edinburgh. From picking up the car to drop off.
Thanks Kevin to you and the team. 👍👍
November 12, 2020
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr McClorey, I’m delighted to read your kind words about Graypaul Ferrari Edinburgh. I shall pass on your comments to Kevin and the team who will be delighted to have met your expectations when your Ferrari was in recently to the service department. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell – Head of Business."
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Joanna M. Thank you for your feedback and great star rating. I shall pass on your review to the team who will be delighted to have been of assistance. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell – Head of Business.”
First visit to dealer
Hi have only dealt with you since I acquired a second hand Ferrari. Staff have been very attentive and understand my issue.
They have done their best to solve my issue even though it was not a simple thing.
September 25, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the After-sales team, who will be delighted to learn that they have met your expectations when you have been in the dealership with your Ferrari recently. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell – Head of Business."
Had a minor issue with my last visit…
Had a minor issue with my last visit and am still awaiting for someone to call me to discuss otherwise very happy with the overall experience.
August 25, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr Burrell. We value all feedback to ensure that we continually improve our customer experience. I believe the Service Manager has been in touch with a resolution. If there is anything further that I can assist with, please do not hesitate to contact me. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell – Head of Business."
I would like to thank the service…
I would like to thank the service department at Graypaul Edinburgh for the way they are coping with the current situation as usual they have been very efficient and professional in every way when I was in for service and a warranty recall
Last week.
Thanks very much
Alan Sproul
July 2, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Sproul, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team who will be delighted to hear that they have met your expectations whilst your car was in the workshop and your visit to the dealership. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell – Head of Business."
Should have more than 3 stars
Should have more than 3 stars , only let down was no response from the dealer after car service. The full story was , my car last week got full service since still in lockdown situation, it was picked up by their staff . 2 days after , got my car delivered back to me . A couple of hours , took a closely look n found a nail in the left rear tyre . Phoned the delivery guy n asked if all tyres were checked or only tyre pressure was checked ( I understood it was only slight difference but perhaps my expectation was too high , if so , forgive me ) Sent 2 pictures to the delivery guy n got told the case would pass on to manager . To clarify, I m not pointing finger at anyone since don’t know when n where it happened, I can only say it’s an unfortunate matter . My point s it’s been a week , it seems no one s following up my case , no text , call n email , absolutely nothing, at least make up a story or what so ever . That’s what I expect from a brand like Maserati. Thanks
May 27, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mrs Shek, Thank you for your review. Further to my recent conversation with Mr Shek, I hope that we have been able to resolve any issues highlighted, however please do not hesitate to contact me if I could be of any further assistance. Kind Regards Dominic Bell
Recent visit to the service department…
Recent visit to the service department was excellent, all alterations to the facilities due to COVID-19 were excellent and provided me with peace of mind.
Staff were incredible as always.
May 27, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
Dear Mr Kelly, Thank you for taking the time to leave a 5 star review. I'm delighted to read that you were pleased with the measures we have put in place to ensure our customers and colleagues remain safe. We hope to see you again soon. Kind Regards Dominic Bell Head of Business
Very good experience from Graypaul
Very good experience from Graypaul. My Maserati was presented in immaculate condition and James Roberson handled the purchase process very well. I have piece of mind with the approved warranty and would definitely recommend them to anyone.
Thanks Gareth
March 18, 2020
Unprompted review
Charged me for spark plugs a year ago…
Charged me for spark plugs a year ago but now find they weren’t fitted
March 16, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Jill Simpson, I am genuinely sorry to hear your comments. We value all feedback to ensure that we continually improve our customer experience. The team are aware and are currently resolving your concern and will be in touch soon. Kind regards - Chris Scott - Aftersales Manager."
I have been kept up to date all the way…
I have been kept up to date all the way through the servicing process
regarding any work that was being carried out on the vehicle and
Steven has been very good when explaining the work that has been required.
December 6, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr MacDonald, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team who will be delighted they have met your expectations.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Flinn, I’m delighted to read your kind words about Graypaul Edinburgh. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell – Head of Business."
Getting better than the first time
Getting better than the first time, large staff turnover, second hand prices too low in my case.
December 4, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Ritchie, thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. We value all feedback to ensure that we continually improve our customer experience. If you would like to send any further details to my e-mail –Dominicbell@sytner.co.uk – so that I can investigate this for you? Kind Regards Dominic Bell – Head of Business."
Service is good but prices are on the…
Service is good but prices are on the high side .
December 4, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Phillips, thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. We value all feedback to ensure that we continually improve our customer experience. If you would like to send any further details to my e-mail –Dominicbell@sytner.co.uk – so that I can investigate this for you? Kind Regards Dominic Bell – Head of Business."
excellent service from start to finish
excellent service from start to finish, car returned in immaculate condition, all staff from receptionist to service manager were excellent and made you very welcome. which is why, as a glasgow resident, i travel through to edinburgh rather than use the glasgow bentley dealer ship.
November 27, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Robert, I’m delighted to read your kind words about our Edinburgh dealership. I will pass on your comments to the team who will be delighted to have met your expectations.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Fairweather, I’m delighted to read your kind words about our Edinburgh dealership. I will pass on your comments to the team who will be delighted to have met your expectations.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Servicing was a pleasure
Excellent service for the servicing of my Maserati recently. Easy to book in on a convenient date & collect.
November 5, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Chisholm, I’m delighted to read your kind words about Graypaul Maserati Edinburgh. I shall pass on your comments to the Aftersales team who will be delighted that they have met your expectations. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. I look forward to seeing you in the showroom soon. Kind Regards Dominic Bell - Head of Business."
Great service as usual
Great service as usual, courtesy call the day before, genuine welcome at reception at drop off and pickup. Great team at Graypaul Ferrari Edinburgh.
November 5, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Aspinall, I’m delighted to read your kind words about Graypaul Ferrari Edinburgh. I shall pass on your comments to the team who will be delighted that they have met your expectations. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
100 yr Celebration Grand Cabrio.2014.
Customers service experience vastly improved from 2-1/2 hrs ago for it’s first service.
This time in for a major. 4-1/2 yrs on.
Little things like getting support on transport to hotel in city centre as we live 100miles away. Had it been the same as last time ( ie get a taxi) despite as we all Know your hardly handing over £200 for a Halfords Service.
At the time it was nearer 2K.
I would have looked for another dealer. But everyone deserves a 2nd chance.
Also afforded plenty of time to go through the inspection video. And discuss some preventative measures. Brakes dust hole blocking. Front Tyres uneven ware due to set up common issue. Sensor catalytic converter replacement on the 2nd device. Etc when car only done 15k.
In all I will be returning and as such will not return every 2yrs. But yearly for an agreed inspection and visual check over. Prevention better than cure especially in your wallet. As well as having the MOT done at the same time.
October 11, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Bourne, I’m delighted to read your kind words about Graypaul Ferrari Edinburgh. I shall pass on your comments to Kevin and the aftersales team who will be happy to learn they have met your expectations when your car was recently in for its service. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
I have dealt with various companies…
I have dealt with various companies since becoming a Ferrari owner ,with different models ,for first time in 1980.
But I must say my recent Graypaul Edinburgh experience was the best ever !!The gentleman that I dealt with from beginning to end of my visit could not have been more helpfull.
I must extend my gratefull thanks to him for the thorough and efficient way that he handled everything from start to finish.
I will most definitely be back.
October 2, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr Munro, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team who will happy that they have met your expectations. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
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