Sytner Group - Graypaul Ferrari Glasgow Reviews 

39
TrustScore 4.5 out of 5

4.6

4 Braille Cres, PA4 0DJ Renfrew, GB


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Rated 5 out of 5 stars

I called Graypaul Nottingham on a Friday afternoon looking to buy some CAF 4 white sealant to complete the engine build for my Ferrari. Maranello had zero stock and Graypaul Nottingham only had out of... See more

Company replied

Rated 5 out of 5 stars

Picked up my 488 this morning! Thanks to Simon the DP, have bought cars from Simon before so it’s why I went back! Thanks to Stephen another brilliant lad and I am happy to be back with Ferrari…... See more

Company replied

Rated 5 out of 5 stars

Fantastic from start of the journey to collection. Steve and all at Ferrari Glasgow have been great.

Rated 5 out of 5 stars

My experience with the Sytner group began at Porsche Glasgow. Im now a Gray Paul Ferrari customer and the service levels have been exceptional since the beginning. The culture, the people are as impor... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • 4 Braille Cres, PA4 0DJ, Renfrew, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.6

All reviews

(39)

12,144 reviews in the last 12 months

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Rated 5 out of 5 stars

Absoloutely first class service from…

Absoloutely first class service from the entire team from start to finish, special mention to Stepehen for his attention detail when handing over the car.

October 6, 2023
Sytner Group - Graypaul Ferrari Glasgow logo

Reply from Sytner Group - Graypaul Ferrari Glasgow

Dear Joe, Thank you for your 5 star review and comments. Stephen will be delighted to read this. Kind Regard Dominic Bell Head of Business

Rated 5 out of 5 stars

My experience with the Sytner group…

My experience with the Sytner group began at Porsche Glasgow. Im now a Gray Paul Ferrari customer and the service levels have been exceptional since the beginning. The culture, the people are as important as the products and they are near perfect! Well done to everyone involved.

October 7, 2023
Sytner Group - Graypaul Ferrari Glasgow logo

Reply from Sytner Group - Graypaul Ferrari Glasgow

Dear Mr Sanghera, Thank you for your 5 star review and comments. I am delighted to read about your experience and will ensure the team receive a copy of your feedback. We look forward to seeing you again soon. Kind Regards Dominic Bell Head of Business

Rated 5 out of 5 stars

Graypaul Ferrari Glasgow

The experience I had at Graypaul Ferrari Glasgow was a very humbling one, the service and the staff at this branch were exceptional, they went above and beyond!
My 355 developed a fault that couldn’t be repaired in time for my nieces wedding, my niece wish was for me to collect her in the 355 on her wedding day, as my car was not ready, so what did Graypaul Ferrari Glasgow do, they stepped in and gave me a Ferrari 296 for the weekend so that I could pick my niece up for her wedding, as mentioned above a very humbling experience and I can only thank the staff for this very kind gesture! My niece was buzzing and very thankful! So Graypaul Ferrari Glasgow I thank you all from the bottom of my heart! What a company, this has got to be one of the top UK companies if not the best in my opinion with regards to customer service! I have my 355 back now which was returned to me in pristine condition! Thank you Jodie, Omara, Douglas, Laura, the technicians and management, I wish you all success!
Kind Regards
Jim

September 4, 2023
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Good morning Mr Mathieson. Thank you for taking the time to leave us a 5 star review and for your lovely comments, which I have shared with the team. Please call in for a coffee anytime! Kind regards Dominic Bell Head of Business

Rated 5 out of 5 stars

It's always a delight to engage with…

It's always a delight to engage with Ferrari Glasgow. Their customer service is undeniably the pinnacle of the industry, surpassing all others. This marks my second purchase of a new car from Ferrari Glasgow, and I eagerly anticipate acquiring many more in the future.

I extend my heartfelt appreciation to Craig, Stephen, Laura, Dominic, Omarah, Bethany, and the entire team for consistently going above and beyond to provide an exceptional customer experience. Their commitment is a testament to the exemplary standards set by the Ferrari Brand and Sytner Group. I cannot express my gratitude enough.

Warm regards,
Andrew

June 28, 2023
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Dear Mr Forrest, Thank you for your 5 star review and comments. The team have been delighted to read this and really appreciate your feedback. Kind Regards Dominic Bell Head of Business

Rated 5 out of 5 stars

From the word go

From the word go, to my final car purchase one word, superb ! The staffs knowledge and the surroundings are exceptional.

June 6, 2023
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Dear Alexander, Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Rated 5 out of 5 stars

Very nice people especially the…

Very nice people especially the receptionist, good experience.

June 8, 2023
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Rated 5 out of 5 stars

Having never owned a Ferrari before

Having never owned a Ferrari before, I found the whole team welcoming, and professional and really made my experience special.

June 1, 2023
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Rated 5 out of 5 stars

From start to finish it was a 5 star…

From start to finish it was a 5 star experience
When I arrived I was greeted by the receptionist and shown to a comfy seat in the showroom and offered a welcoming coffee white waiting on the service advisor after the car was booked in I was given a tour of the new showroom
And the same again when I collected the car.

April 25, 2023
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Rated 5 out of 5 stars

Very professional operation

Very professional operation. Friendly and knowledgeable and you feel like a valued customer.

March 1, 2023
Sytner Group - Graypaul Ferrari Glasgow logo

Reply from Sytner Group - Graypaul Ferrari Glasgow

Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Rated 5 out of 5 stars

Ferrari Glasgow Incredible Experience

Ferrari Glasgow Incredible Experience
Thank you so much to everyone associated with Graypaul Ferrari Glasgow for making my first purchase of a Ferrari such a wonderful and memorable experience.
From my initial enquiry throughout the sales process to collection and aftersales, everyone I have interacted with has been extremely helpful, professional and a pleasure to deal with.

February 24, 2023
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Rated 1 out of 5 stars

The car had numerous faults when driven…

The car had numerous faults when driven home
I was told local Ferrari dealerships did not have time to look at it
The Glasgow dealership were not proactive in solving this problem
I have just come back to Ferrari with this car after owning numerous Ferrari bought through Ferrari Manchester and have bought 3 cars in the last 6 months through your dealerships a Jag and a Rolls and the Ferrari customer service is by far the worst I have ever experienced

February 13, 2023
Rated 5 out of 5 stars

The experience was excellent from start…

The experience was excellent from start to finish by Ferrari Glasgow. Craig and his crew are so passionate about the Ferrari brand and the way they look after their clients in every respect.

I wouldnt go any where else to buy my new Ferrari.

I couldnt recommend enough. 5 Star all the way.

June 12, 2022
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Thank you for your 5 star review and comments! Kind Regards Team Glasgow!

Rated 5 out of 5 stars

Outstanding Service

A huge thank you to Laura and Craig for a truly outstanding level of service during my recent Ferrari purchase. Laura was always available to answer any questions and I just loved her down-to-earth nature. A wonderful experience from the day I walked through the doors of the dealership to the day I picked up my dream car. Thanks again. A+

May 24, 2022
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Good Morning CB, I’m delighted to read your kind words about Graypaul Glasgow. Thank you for your feedback and great star rating. I shall pass on your comments to Craig, Laura and the Sales Team who will be delighted to know they met your expectations whilst purchasing your Ferrari. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Dominic Bell – Head of Business.

Rated 5 out of 5 stars

Pat McInally

Pat McInally from Synter group was polite, efficient and an absolute pleasure to deal with.
Highly recommended.
Thank you.

April 26, 2022
Unprompted review
Sytner Group - Graypaul Ferrari Glasgow logo

Reply from Sytner Group - Graypaul Ferrari Glasgow

Dear Mr Whitmore, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Glasgow

Rated 5 out of 5 stars

Fantastic service from Craig and the…

Fantastic service from Craig and the team at Ferrari Glasgow. Looking forward to seeing the full refurbishment of the dealership.

December 12, 2021
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Thank you for your 5 star review and comments about Craig. We look forward to welcoming you back in the near future. Kind Regards Dominic Bell Head of Business

Rated 5 out of 5 stars

Glasgow Ferrari.

First purchase in the new dealership in Glasgow, lived up to everything I expected and more. Staff are excellent, can’t wait for the new showroom to open proper.

October 14, 2021
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Reply from Sytner Group - Graypaul Ferrari Glasgow

Dear Mr Jordon, Thank you very much for taking the time to leave such a great review about your recent experience at our newly opened Graypaul Glasgow Sales Suite. We look forward to seeing you again very soon. Kind Regards Dominic Bell Head of Business

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