I am a TA in an SEMH school, I was lucky enough to be able to arrange a tour of the showroom for 4 of our car mad boys! what an experience! Neil and Michelle were extremely welcoming, they made us all... See more
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the service so far has been exceptional by Emily & team i have previously dealt with sytner mercedes who were amazing also i just part exchanged my Porsche Taycan with A Ferrari 458 Spider the service... See more
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Overall another very good experience. Issues that stopped me putting 5 stars:- - requested several months ago for a Levante as a replacement car (as I am looking to purchase as my next car) however... See more
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Another great service from Graypaul Nottingham. Always do their absolute best with collection and delivery service. Highly recommend this Ferrari dealer with Matt Jones being at the top of his game. E... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2NR, Nottingham, United Kingdom
- 0115 837 8037
4.8
Excellent
257 reviews
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Happy customer
As always, my visit to Graypaul nottingham was a pleasure.
Rachael in service had been extremely informative re the progress of my car and as always Nigel Hayes was on top of the progress of my car orders.
Nigel had tome to sit with me and go through the plans for my next car.
November 18, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Mr Brown Thank you for taking the time to leave a five star review regarding your recent visit to Graypaul Nottingham. We are delighted to learn that we consistently deliver an excellent service and I will be sure to share your comments with Rachael, Nigel and all of the team here who work hard to deliver a first class customer experience. Thank you once again and we look forward to welcoming you again in the future.
A friendly place with knowledgable non…
A friendly place with knowledgable non pressing sales personal, i dealt with Anthony Heighton who was very obliging and courteous.
November 7, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Mr Drewery Thank you for taking the time to leave a five star review regarding your recent visit to Graypaul Nottingham. We are delighted to read your comments regarding your experience with Anthony and we will be sure to share them with him and the entire team who work hard to deliver a first class service. Thank you once again and please do not hesitate to contact us for all things Ferrari in the future. Kind regards The Graypaul Nottingham Team
Great service
Great service, prompt delivery and collection and a nice little gift
October 31, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Ms Riddoch Just a short note to say thank you for taking the time to leave a 5* review regarding your recent experience at Graypaul Nottingham. We are delighted to learn that we have delivered a great service and I will be sure to share your comments with all of the team here who work extremely hard to deliver a first class customer experience. Thank you once again and we look forward to welcoming you in the future. The Graypaul Team
The team at Graypaul are both…
The team at Graypaul are both knowledgeable and very passionate about the services they provide. Keep up the good work.
October 18, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Mr Saunders, Just a short note to thank you for taking the time to leave a 5* review regarding your experience at Graypaul Nottingham. I will be sure to share this with all of the team who work extremely hard to deliver first class customer service. Have a great day and please do not hesitate to contact any member of the Graypaul team for all things Ferrari in the future.
Excellent service and communication…
Excellent service and communication through David Gourlay, to be recommended.
Regards,
Neil Richards.
October 16, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good Morning Mr.Richards, thank you for taking the time to send us your review. It's great to read that you've enjoyed your experience at the dealership and we look forward to welcoming you in again soon. If there is anything that we can assist you with in the meantime, please do not hesitate to contact us. Kind Regards, the Team at Graypaul Nottingham Ferrari.
Service
Always feel welcome. Work always done on time and to the highest standard.
October 14, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good Morning Mr Lancaster, thank you for taking the time to share your thoughts on your experiences here at Graypaul Nottingham Ferrari, its really great to read that we consistently deliver a great service to you and we will be sure to share your kind words with all of the team here. We look forward to welcoming you again soon.
Great Customer Service.
My car comes here every year for its service, and I always return as a satisfied customer. It’s a friendly and well communicated experience from the receptionist to the service engineer. Would highly recommend.
October 3, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Jarvis, thank you for taking the time to provide feedback regarding your experiences here at Graypaul Nottingham Ferrari. We are delighted to learn that we consistently deliver great customer service year after year and we will be sure to share your comments with all of the team here. We look forward to welcoming you again soon and if we can be of any assistance at any point, please do not hesitate to contact any member of the team here who will be delighted to help.
Greypaul? What a dealer...
As usual I have nothing to say. Your service is always impeccable.
Keep it up..
September 27, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mr Coulson. Just a short note to say thank you for taking the time to share your feedback on your experiences here at Graypaul Nottingham Ferrari. We are delighted to learn that we consistently deliver a first class service to you and we look forward to seeing you again soon. Kind regards, all of the Graypaul Team.
First Class
First Class, really good customer service, Vehicle was immaculate on collection.
September 23, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good Afternoon Mr Franklin, Many thanks for the kind words and fantastic 5* review. I'm delighted to hear that you've had a great experience with our team here at Graypaul Nottingham and we look forward to seeing you again. Kind Regards, Nick Jessop - Head of Business Graypaul Nottingham - Official Ferrari Dealer
Great coffee
Professional, yet approachable staff.
Very welcoming waiting area, and good coffee. The level of customer care that I receive from Nic Shacklock and Ben in service has been fantastic.
September 20, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good Afternoon Mr Pearce, Thankyou very much for the kind words and fantastic 5* review. I'm delighted to hear that you're experiencing a superb level of care from our team here at the dealership and we look forward to seeing you again soon. Kind Regards Nick Jessop - Head of Business Graypaul Nottingham
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thankyou Cassy for your kind words and fantastic 5* review. I'm delighted to hear that you've had a great experience and we look forward to welcoming you back to the showroom again soon. Kind Regards, Nick Jessop - Head of Business
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thankyou Mr Fisher for your kind words and fantastic 5* review. I'm delighted to hear that you've experienced excellent service with our team here at Graypaul Nottingham and we look forward to seeing you again. Kind Regards, Nick Jessop - Head of Business Graypaul Nottingham - Official Ferrari Dealer
Seamless experience
Seamless experience - very professional and organised
September 3, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thankyou Ms Chatham for your kind words and fantastic 5* review of us here at Graypaul Nottingham. I'm delighted to hear that you've had an enjoyable experience with our team and our dealership, and we look forward to welcoming you back again soon. Kind Regards, Nick Jessop - Head of Business Graypaul Nottingham - Official Ferrari Dealer
Great service - been with Graypaul for 24 gears
Great service again I have been dealing with Graypaul for 24 years and have always received good service. My California T was collected, serviced and delivered back on time as usual.
However no availability for the air bag recall to be carried out due to no availability of parts from Ferrari is disappointing - Ferrari need to improve their support to good dealers like Graypaul
David Hall
September 1, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thankyou David for your kind words and fantastic 5* review of our dealership. I'm delighted to read that you're consistently having an excellent experience with our team here. I do apologise for the issue regarding the availability of parts for the recall on your particular vehicle - I will be passing this feedback on on your behalf. Thankyou for your continued business and we look forward to welcoming you back to the showroom again soon. Kind Regards, Nick Jessop - Head of Business Graypaul Nottingham - Official Ferrari Dealer
Absolute top class service by all the…
Absolute top class service by all the team
August 21, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thankyou Mr McGhee for your kind words and fantastic 5* review. I'm delighted to hear that you've had a great experience with our team here at Graypaul Nottingham and we look forward to seeing you again soon. Kind Regards, Nick Jessop - Head of Business Graypaul Nottingham - Official Ferrari Dealer
From the front reception staff
From the front reception staff , the sales and support team to the mechanics in the workshop the service and courtesy is second to none and a true credit to the business.
Every visit to the dealership is a delight, the building itself is superb and the treatment you get is why this has to be a 5 Star review.
Many thanks and keep it up.
Mr Kent (Papplewick)
August 20, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thankyou Ian for the kind words and fantastic 5* review. I'm delighted to hear that you've had such a great experience with our team here at the Graypaul Nottingham showroom. Thankyou once again for your business. We look forward to seeing you again soon. Kind Regards Nick Jessop - Head of Business Graypaul Nottingham - Official Ferrari Dealer
great guys
great guys - always exceptional attention to detail - especially Neil Stewart
August 15, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Many thanks Resh for the kind words and the fantastic 5* review. I'm delighted to read that you've had an excellent experience with us and with Neil in particular - your comments will be passed on. We look forward to seeing you again. Kind Regards, Nick Jessop - Head of Business Graypaul Nottingham - Official Ferrari Dealer
awful company
bought my 488 from them, great to start with, had an issue with the battery, came in for warranty, got delivered back to me with a different coloured driver door!! the door was damaged in their care, and then poorly repaired and hoped I wouldn't notice!! it was smart repaired and looked awful!
been fighting with them ever since for compensation.
now hate my car as I have lost all love for it, and they have just washed their hands of it!
completely denying they damaged it (even though they took three attempts to get it right afterwards free of charge)
They have tried to say it was a paint defect from
Factory!
I had it checked by a paint specialist
I had been painted!
Furthermore, there was overspray ALL over my car, so they then cut and polished my whole car to sort this issue also!!
So unless ferrari are now selling resprayed new cars then I am even less impressed with Ferrari!
I know cars
I know paint
And I know when a car was perfect, and then damaged!
It is a complete joke that this company can actually try and blame a poor repair on an original paint issue!!!
so my advice, STAY WELL AWAY! and if you do damage your car yourself, then take it to them as they will repair it for you free of charge????
August 13, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Flegg, I am very sorry to read the comments regarding your experience with us. Like you, we were disappointed that the issue arose regarding the paint finish on the door of your vehicle and that this has caused you to fall out of love with your car. The paint issue we believed to be a factory defect as opposed to damage, which is why a repair was taken care of under the manufacturer’s warranty. Now that you have your car back, we sincerely hope that you can fall back in love with it again. We are always here if you need us in the future. Kind Regards Nick Jessop – Head of Business
I think the team at Graypaul are great…
I think the team at Graypaul are great they treat me fantastic and thats why I keep coming back and Neil Stewarts level of professionalism has been fantastic
July 30, 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thankyou Mr Oliveti for your very kind words and fantastic 5* review. I'm delighted to hear that you've had an enjoyable experience with our team here at the showroom and with Neil in particular. Thankyou for your continued business, we look forward to welcoming you back to the showroom again soon. Kind Regards Nick Jessop - Head of Business
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thankyou Mr Jackson for your kind words and great 5* review. I'm delighted to hear that you've had a fantastic experience with our team, in particular Nigel, here at the showroom. We look forward to welcoming you back soon, and thankyou once again for your custom. Kind Regards Nick Jessop - Head of Business
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