Sytner Group - Graypaul Ferrari Nottingham Reviews 

256
TrustScore 5 out of 5

4.8

Lenton Lane, NG7 2NR Nottingham, GB


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Rated 5 out of 5 stars

I am a TA in an SEMH school, I was lucky enough to be able to arrange a tour of the showroom for 4 of our car mad boys! what an experience! Neil and Michelle were extremely welcoming, they made us all... See more

Company replied

Rated 5 out of 5 stars

the service so far has been exceptional by Emily & team i have previously dealt with sytner mercedes who were amazing also i just part exchanged my Porsche Taycan with A Ferrari 458 Spider the service... See more

Company replied

Rated 4 out of 5 stars

Overall another very good experience. Issues that stopped me putting 5 stars:- - requested several months ago for a Levante as a replacement car (as I am looking to purchase as my next car) however... See more

Company replied

Rated 5 out of 5 stars

Another great service from Graypaul Nottingham. Always do their absolute best with collection and delivery service. Highly recommend this Ferrari dealer with Matt Jones being at the top of his game. E... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.8

Excellent

TrustScore 5 out of 5

256 reviews

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4.8

All reviews

(256)

11,737 reviews in the last 12 months

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Rated 5 out of 5 stars

They are really nice guys

They are really nice guys
Very helpful
Good to work with

May 15, 2026
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Wizz, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson

Rated 5 out of 5 stars

Excellent showroom and service team

Excellent showroom and service team
Friendly helpful staff
Always go that extra mile to look after you during the visit
Service staff excellent to deal with.

May 13, 2026
Unprompted review
Sytner Group - Graypaul Ferrari Nottingham logo

Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Afternoon Steve, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson

Rated 5 out of 5 stars

Just purchased a Ferrari Portofino M…

Just purchased a Ferrari Portofino M from Graypaul Nottingham. Great service and experience from start to finish with excellent communication from Jeff. Would definitely recommend and would deal with them again for my next purchase!
Thanks again Jeff!

April 22, 2026
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Gino, I’m delighted to read your kind words about Graypaul Nottingham, particularly your feedback regarding Jeff. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson.

Rated 5 out of 5 stars

The lady that looked after me was…

The lady that looked after me was extremely pleasant and helpful.

April 18, 2026
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Nick, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson

Rated 5 out of 5 stars

Great service from Sophie she’s always…

Great service from Sophie she’s always great with me and my family

April 17, 2026
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Keith, I’m delighted to read your kind words about Graypaul Nottingham in particular Sophie. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson

Rated 5 out of 5 stars

Better Than 5 Star Customer Service

Took My Maserati To Gray Paul Nottingham For A Yearly Service This Was The 1st Time I Had Been There,And Have Got To Say The Customer Service Was Exceptional Especially From A Lovely Young Lady Called Sophia,Have Given Gray Paul A 5 Star Rating,But Deserves Higher,Customer Service Doesn't Get Any Better Than This Many Thanks Andy.

April 1, 2026
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Mr Bodell, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson

Rated 5 out of 5 stars

Excellent Service Team

The Service Team - especially Elliot & Josh - have been exceptional in looking after us, while our Maserati was with GrayPaul Nottingham.

They kept us informed at every stage and provided an Excellent, Professional service.

March 9, 2026
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Tony, I’m delighted to read your kind words about Graypaul Nottingham, particularly Elliot & Josh. Thank you very much for taking the time to share your feedback and for your excellent star rating. Should there be anything further I can assist you with, please do not hesitate to contact me. Kind Regards, Daniel Hobson

Rated 5 out of 5 stars

Great & efficient service

Great service from Jeff & Jonathan with my 3rd car from Graypaul Nottingham, car well prepped, and from initial enquiry to home delivery in 4 days! thanks both

February 27, 2026
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Afternoon, I’m delighted to read your kind words about Graypaul Nottingham in particular Jeff & Jonathan. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. Following a service and new tyres my car was prepared for collection perfectly. And Amy was as usual really friendly and professional.

February 17, 2026
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Afternoon Paul, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson

Rated 5 out of 5 stars

Happy with the service provided by Josh…

Happy with the service provided by Josh in Ferrari service department. Work was done in a timely manner and to a good standard.

February 1, 2026
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Afternoon Ravi, I’m delighted to read your kind words about Graypaul Nottingham in particular Josh. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson. Head of Business

Rated 5 out of 5 stars

Very helpful and professional

I was given an office to work from whilst the service team worked on my car. I was looked after from the moment I arrived at the dealership. A special thanks to Sophie Townhill who was very professional and helpful

February 6, 2026
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Steven, I’m delighted to read your kind words about Graypaul Nottingham and in particular Sophie. Thank you for your feedback and excellent star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson. Head of Business.

Rated 5 out of 5 stars

Personable Service and Complete Confidence.

From the collection, to the return of my car both Amy and Elliot in the service centre arranged the service and other required works with a thorough attention to detail and great communication throughout. The personable approach from all the team at Gray Paul Nottingham (including the lovely lady on reception) left me with complete confidence that my car would be returned in perfect condition and in readiness for the spring.

Many thanks to all the team at Gray Paul Nottingham.

December 10, 2025
Unprompted review
Sytner Group - Graypaul Ferrari Nottingham logo

Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Andy, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson. Head of Business.

Rated 5 out of 5 stars

The helpful friendly manor ion which…

The helpful friendly manor ion which the staff helped and advised.

November 28, 2025
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Mr Woodcock, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson.

Rated 5 out of 5 stars

Have looked after my car for the last 7…

Have looked after my car for the last 7 years in my ownership, always first class service and a quick turnaround. Would not go anywhere else for a Ferrari.

October 1, 2025
Sytner Group - Graypaul Ferrari Nottingham logo

Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Jonathan, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson.

Rated 1 out of 5 stars

Very bad service

Very bad service

September 12, 2025
Unprompted review
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Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Luctiano, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail danielhobson@sytner.co.uk so that I can investigate this for you? Kind Regards, Daniel Hobson, Head of Business.

Rated 5 out of 5 stars

Great service

Great service, always super helpful and easy to deal with. In my years of dealing with Graypaul in Nottingham it has always been an exceptional and I highly recommend this dealership.
Thanks especially to Amy and Elliot.

August 20, 2025
Sytner Group - Graypaul Ferrari Nottingham logo

Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning Nigel, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson. Head of Business.

Rated 5 out of 5 stars
Sytner Group - Graypaul Ferrari Nottingham logo

Reply from Sytner Group - Graypaul Ferrari Nottingham

Good Morning David, I’m delighted to read your kind words about Graypaul Nottingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Daniel Hobson. Head of Business.

Rated 5 out of 5 stars

Maserati GT service

Easy booking, courtesy car made available, service advisor communication was excellent.
Work completed as requested.

August 8, 2025
Sytner Group - Graypaul Ferrari Nottingham logo

Reply from Sytner Group - Graypaul Ferrari Nottingham

Dear Tony, Thank you for your 5 star review and comments. Kind Regards Dan Hobson Head of Business

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