I am a TA in an SEMH school, I was lucky enough to be able to arrange a tour of the showroom for 4 of our car mad boys! what an experience! Neil and Michelle were extremely welcoming, they made us all... See more
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the service so far has been exceptional by Emily & team i have previously dealt with sytner mercedes who were amazing also i just part exchanged my Porsche Taycan with A Ferrari 458 Spider the service... See more
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Overall another very good experience. Issues that stopped me putting 5 stars:- - requested several months ago for a Levante as a replacement car (as I am looking to purchase as my next car) however... See more
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Another great service from Graypaul Nottingham. Always do their absolute best with collection and delivery service. Highly recommend this Ferrari dealer with Matt Jones being at the top of his game. E... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2NR, Nottingham, United Kingdom
- 0115 837 8037
4.8
Excellent
257 reviews
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Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Nick, Thank you for the 5 star review and comments, we are delighted to read your feedback. Kind Regards Team Graypaul Nottingham
Emily looked after
Emily looked after. She was superb & very professional.
Made the all process so easy
August 10, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mayur Thank you for taking the time to leave us a 5 star review - they're always wonderful to read. I've passed on your comments to Emily who be delighted to read them too. Kind regards Lara Hanrahan head of Customer Experience
I have my Ferrari serviced every year…
I have my Ferrari serviced every year at Graypaul but this year there has been a list of mishaps.
The previous service manager Dean has moved on and the New Team do not seem to control.
Service booked in two months prior to arranged service as usual to be collected/Transportation.
I followed up a week before as no telephone call and left a message.
The service advisor came back via email then to say they cannot collect the Ferrari but I should drive it to work to be collated to my astonishment with those comments.
I had to send a email to the Head of Business and the Senior Sales Manager to arrange the appointment as usual.
The Ferrari was collected as then arranged and the service all done but I felt the experience is lost with Graypaul as the business in not interested in there customers but only profit.
The third service advisor I then kissed with Rachel assists in my service and was helpful and very good.
It feels now like a sour taste left.
I may consider to take my future business elsewhere from now on.
August 8, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mr Singh and thank you for this feedback. As we discussed in our telephone call, you are an extremely valued and loyal customer of ours and we look forward to the opportunity to delight you in the future with the service we provide for you. Kind regards, Nick Jessop Head of Business
Who thinks I’ve been to Ferrari with an…
Who thinks I’ve been to Ferrari with an Aston ?
July 31, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thank you for your feedback. We are not sure of the exact issue however we do MOT Aston Martins here. If you would like to discuss your feedback then please call myself on the dealership number, 01159 833555. Kind regards Nick Jessop, Head of Business.
Excellent service and your staff are a…
Excellent service and your staff are a credit to your business.
July 25, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Andrew This is a delight to read - thank you so much for giving us a 5 star review. Kind regards Lara Hanrahan Head of Customer Experience
Great dealership, Jonathan Scrivens Top Man!
Great dealership and service from start to finish. The one person who went beyond his way to make the deal is Jonathan Scrivens. He is truly the best asset at Grey Paul Ferrari Nottingham, Top Man!
July 5, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Ali, just a short note to say thank you for the five star review and your lovely comments, I will be sure to share them with all of the team and of course Jonathan Scrivens who is indeed an asset to the team. I wish you many miles of happy motoring in the GTC4 Lusso. Many thanks, Anna Ratcliffe, Marketing Manager.
Excellent customer service
Had an abs and sensor issue with my 520 which was just outside of its warranty period. Got in touch with Matthew Kidd in Sytner and he pulled out all the stops to make sure my issue was sorted. Gold star - thank you Matthew and Sytner.
May 31, 2023
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Noel I believe this review is for our colleagues at Sytner BMW just along the road from us. We 're delighted to read that they have looked after you so well. Kind regards Lara Hanrahan Head of Customer Experience, Specialist Division
Great personal service as always
June 14, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Michael Thank you for the 5 stars - we really appreciate as we try to deliver a consistently great service - thank you. Kind regards Nick Jessop Head of Business
Staff at Graypaul are all very helpful…
Staff at Graypaul are all very helpful and look after customers brilliantly whilst on site.
Service team great to deal with
Love the showroom
Steve
May 23, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Steve, just a short note to say thank you for leaving a lovely review regarding our dealership. It's fantastic to read that my colleagues are great to deal with and do a brilliant job looking after you and I will be sure to share this with all of the team here. Thanks again and we look forward to welcoming you again in the future. Anna Ratcliffe, Marketing Manager .
Overall another very good experience
Overall another very good experience. Issues that stopped me putting 5 stars:-
- requested several months ago for a Levante as a replacement car (as I am looking to purchase as my next car) however got a Ghibli.
- Last minute change to my service date (I recognise things happen i.e. impact of delays with other vehicles)
- I had negotiated a lower than standard price for my service however this was not logged on file which created an awkward moment when I was asked to pay.
March 26, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Richard, Thank you for taking the time to share your thoughts regarding your recent experience with us, whilst its great to learn that we delivered very good service overall, we appreciate your feedback regarding the issues that have meant we have fallen short of achieving five stars. We are constantly striving to deliver a first class service and your comments have been shared with the team. Thank you again and have a wonderful weekend. Kind regards, Anna Ratcliffe, Marketing Manager.
Great service and worked to time lines…
Great service and worked to time lines as required
Ben was very knowledgeable and helpful
March 8, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Martin, just a short note to say thank you for the five star review, I will be sure to share your comments with all of the team here. Kind regards, Anna Ratcliffe, Marketing Manager
Now that’s service
Have been excellent throughout the process and have exceeded all expectations
March 9, 2023
Proffesionalism personified
Sales Superb, Finance Department First Rate,After Sales/ Service Department First Class.
Wouldn't hesitate in recommending this Dealership.
February 24, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Stephen, Thank you so much for the five star review and kind words regarding the team, its really great to know that we are delivering a first class experience across all departments and I will be sure to share this with all of the team here. I do hope you enjoy your new Grecale and we look forward to seeing you in the future. Kind regards, Anna Ratcliffe, Marketing Manager.
showroom visit
I am a TA in an SEMH school, I was lucky enough to be able to arrange a tour of the showroom for 4 of our car mad boys! what an experience! Neil and Michelle were extremely welcoming, they made us all feel relaxed and each boy felt comfortable to be able to ask questions, it was great to show what jobs are available and give them aspirations for their futures. Thank you so much, you made 4 boys the happiest I have ever seen them!
January 13, 2023
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Hi Lucy, Thank you for your 5 star review and comments. We are delighted to hear your students had a great visit! Kind Regards Team Graypaul Nottingham
the service so far has been exceptional…
the service so far has been exceptional by Emily & team i have previously dealt with sytner mercedes who were amazing also i just part exchanged my Porsche Taycan with A Ferrari 458 Spider the service i receieved from porsche was very bad never buy from them again so full 5 stars to Graypaul Ferrari Nottingham
January 18, 2023
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
NO HEALTH REPORT ON THE VEHICLE
NO ACTUAL REPORT ON THE VISUAL HEALTH OF THE VEHICLE WAS CONVEYED TO ME IN ANY WAY. EVEN IF NOTHING WAS REQUIRED, ITEMS LIKE TYRE TREAD DEPTHS, BRAKE PADS AND DISCS CONDITION ETC SHOULD BE REPORTED AS A DUTY OF CARE. EVERYTHING ELSE OK.
November 30, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Hughes, I am very sorry to read you did not have the visual health check communicated to you. I will have a member of my service team contact you to discuss further.
Avoid
Called on the Friday to book my car for a service, was told that due to being short staffed someone would call back. They didn't. I called back, was passed from pillar to post then finally spoke to someone that quoted £5,000 for a service. They said they'd email me a quote, never did. So I went elsewhere, then Sytner emailed me for a review of my experience....and here we are. Shocking.
December 5, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
We are very sorry to read your feedback. One of our managers has been in touch with you and I hope has now resolved the issues you raised.
New to Graypaul
My first experience of Graypaul with the service of my 812. All the staff I dealt with were personable and efficient. Nazmi in particular was attentive and only too willing to assist me with other issues I had with the car. I shall be sure to use Graypaul in future.
October 15, 2022
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Sir/Madam. Just a short note to say thank you for taking the time to share your thoughts regarding your first experience here at Graypaul Nottingham. It's really great to read that we have delivered a five star service and I will be sure to share your words with Nazmi and all of the team here who work hard to deliver a first class experience. Thank you for choosing Graypaul and welcome to the Graypaul Nottingham family. Kind regards, Anna Ratcliffe, Marketing Manager.
It's always a pleasure dealing with…
It's always a pleasure dealing with Graypaul Ferrari Nottingham. You are treated like a family member. I have bought several cars from the dealership over the years and have built strong relationships with Nigel, Johnathon and Anna. The cars speak for themselves but the friendly and excellent service from the staff are second to none and I have bought many different car marques for comparison. The events to which you are invited are also fantastic. I recently had my Pista in for a quick check and had dealings with Nazmi. He was very courteous and helpful. Nothing was too much trouble.
October 3, 2022
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Hi Mike, I hope you are well. Just a short note to say thank you for the lovely review about the dealership, its really kind of you to acknowledge all of the team members who word hard to deliver a first class experience and I have shared your wonderful comments with them all. Hope to see you soon at an event and have a good catch up. Thank you once again. Anna.
l completed purchase and collected a…
l completed purchase and collected a used Ferrari. The sales person collected me from train station, was very pleasant and knowledgeable and ensured a great experience. Only slight disappointment that the car was subject of a recall which should have been sorted before l collected the car
September 24, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Alan, Just a short note to say thank you for taking the time for sharing your thoughts regarding the purchase of your Portofino here at Graypaul Nottingham. It's really great to learn that Emily delivered a pleasant, knowledgeable and great experience and I will be sure to share this with her. Our apologies regarding the recall which was an oversight on our behalf. I do hope you had a fantastic time visiting the factory over the weekend too! We look forward to welcoming you in the future. Kind regards, Anna Ratcliffe, Marketing Manager.
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