I am a TA in an SEMH school, I was lucky enough to be able to arrange a tour of the showroom for 4 of our car mad boys! what an experience! Neil and Michelle were extremely welcoming, they made us all... See more
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the service so far has been exceptional by Emily & team i have previously dealt with sytner mercedes who were amazing also i just part exchanged my Porsche Taycan with A Ferrari 458 Spider the service... See more
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Overall another very good experience. Issues that stopped me putting 5 stars:- - requested several months ago for a Levante as a replacement car (as I am looking to purchase as my next car) however... See more
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Another great service from Graypaul Nottingham. Always do their absolute best with collection and delivery service. Highly recommend this Ferrari dealer with Matt Jones being at the top of his game. E... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2NR, Nottingham, United Kingdom
- 0115 837 8037
4.8
Excellent
257 reviews
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Highly Recommended
The vehicle was picked up and dropped off using a covered trailer. Both drivers were very polite, smartly dressed and were pleasant to talk to. During the service, communication was good from both the service advisor and technician and all documentation was shared digitally prior to payment. No hidden costs and paid the quoted price.
Will use again.
September 16, 2022
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Jarvis, Thank you for your 5 star review and comments. Kind Regards Team Nottingham
Top quality service as always!
Great service as always from the Graypaul nottingham team especially Georgia, Amy and Nazmi. From booking a service to keeping me updated throughout and even payment. Very pleased.
September 6, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Singh, just a short note to say thank you for the five star review. Its fantastic to learn that the team delivered a great service every step of the way of your experience and I will be sure to share your kind words with Georgia, Amy and Naz. We look forward to welcoming you in the future. The Graypaul Team
Always great service at grey paul
Always great service at grey paul
Fantastic staff
Always a pleasure to visit
September 6, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Dean, just a short note to say thank you doe taking the time to leave a five star review. It's great to learn that you find our staff fantastic and that we deliver great service. Thanks again, The Graypaul Nottingham Team.
I cannot fault the level of service we…
I cannot fault the level of service we received. Thank you.
August 30, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thank you for your 5 star review and comments. Kind Regards Team Nottingham
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Hunt, Thank you for your 5 star review and comments. Kind Regards Team Nottingham
Professional and friendly
Professional and friendly
I buy my cars where I feel looked after and that’s why I go to Sytner Nottingham
August 4, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon, thank you for taking the time to share your thoughts regarding your experiences here, its really wonderful to learn that we deliver a professional and friendly five star service and I will be sure to share this with all of the team here. Kind regards, Anna Ratcliffe, Marketing Manager.
So I had a conversation with a senior…
So I had a conversation with a senior manager from greypaul maserati today but I still have mixed feelings about my discussion he did offer me a fairly good compensation for my poor treatment but what ibwould like to know is did the curtesy car that i was supposed to have,have a bolt in the tyre or not an engine management problem or both
July 20, 2022
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Barwell, Thank you for taking the time discuss the issues you raised. I am glad that we have now resolved the situation and we look forward to seeing back with us next year. Kind regards, Nick Jessop, Head of Business
Odometer reversal
My Ferrari was returned to me after its annual service and completion of brake recall campaign with less miles recorded on its odometer than when it was collected by the dealer.
The dealer, Graypaul Ferrari, Nottingham, was advised immediately of the issue but more than a week has now passed and I am still awaiting an explanation and written confirmation as to what has caused the odometer reversal.
June 28, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mr Gibson, Thank you for your valued feedback. As we discussed last week with you, we needed to speak to Ferrari to ask them to confirm the issue and the way of resolving it. As we explained at the time this would fall into this week. At the time of writing this reply I now believe Ferrari have responded with what is required and we can resolve this. Kind regards, Nick Jessop, Head of Business
Dreadful service. I do not recommend
My Ferrari was in for a major service, some suspension work, new tyres and a few other bits and pieces. Service received from Graypaul Ferrari service department was dreadful. Car should have been in for four days. was there for two weeks because parts were not ordered. Triage video was received at 11am on day 5, not on day 1. I was told the car was ready to collect, turned up on Saturday morning to be told car was not ready. wasted journey. Absolutely terrible service from what is supposed to be a premium service brand. I would not recommend Graypaul Ferrari Nottingham after-sales care to anybody. Unfortunately, if you want the service stamp in your service book, you have to use a main agent. They know this and they treat you accordingly. I get better service from my local Ford dealership. Dreadful customer experience - significant improvement is required at Graypaul Nottingham
June 25, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Paul, it goes without saying both myself and the team are very disappointed to read you review. As we discussed, whilst your car was with us, we recognise that mistakes were made and both myself and the team were very sorry you have let you down in such a way. I hope the goodwill gesture we gave you will help make up for the poor service and that we will see you back in the future. Kind Regards, Nick Jessop Head of Business
Absolutely excellent been on two trips…
Absolutely excellent been on two trips to Italy Ferrari factory and race track one with Andrew Sharp and one with Anna Ratcliffe made me and my friend John very welcome and we had a fantastic time Because of the experience we have now both ordered 296 GTB and I’ve just got my first F8Ferrari it’s been a fantastic experience looking forward to the next new Ferrari I could not recommend this company enough thank you from Mr Sutherland and Mr Barber well done 👍🏻 👍🏻👍🏻
June 18, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Sutherland, Thank you for your 5 star review and comments. We are delighted to hear you and Mr Barber had a great time in Italy. We look forward to seeing you again soon. Kind Regards Team Nottingham
Very good apart from forgetting to…
Very good apart from forgetting to change the front ball joints
June 14, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon, Thank you for taking the time to share your thoughts regarding your recent experience at Graypaul Ferari Nottingham. We'd very much like to investigate your comments further but are unable to trace your booking under the name 'Jango'. Could you please contact Dean Pallet, Service Manager at your convenience on 0115983355. Kind regards, Anna Ratcliffe, Marketing Manager.
Not very impressed with my service this…
Not very impressed with my service this year. I wrote to you saying the things I wanted you to look at and no one responded , I called and left messages with other people as they kept saying the person I needed to talk to was busy or in a meeting - but never called me back. Eventually I did speak to an engineer. Then when the car was returned I have found the the wheels have not got the tyre pressure monitor regulated- I’ve emailed to say this - no response up to now!!!!
June 11, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Lucy, thank you for taking the time to provide feedback regarding your recent experience at Graypaul Nottingham. I am of course disappointed to learn that our level of service has fallen short of our usual high standards and that you have been left unimpressed. I understand that Dean our service Manager contacted you yesterday to apologise and discuss your comments. Your feedback is greatly appreciated and will help us to improve and develop as a team going forward. I understand that this has now been resolved with Dean and we look forward to welcoming you back with a five star service in the future. Kind regards, Anna Ratcliffe, Marketing Manager.
Service was professional and…
Service was professional and communication great.
Was let down with returning the car with condensation in the rear light .
Poor considering the cost
June 6, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Richard, Thank you for taking the time to share your thoughts regarding your recent experience at Graypaul Nottingham. Unfortunately we are unable to find a record of your name with a recent visit to our workshop, we'd very much like to investigate your feedback further and so we kindly request that you contact Dean Pallett Service Manager by telephone on 0115 9833 555. Thank you, Kind regards, Anna Ratcliffe, Marketing Manager.
My car was kept for 3 days for a…
My car was kept for 3 days for a service and the courtesy car I was given , broke down on the M69 and had it not been for a friend picking me up and taking me to Nottingham to retrieve my car , my family would have missed their holiday
In addition there is a Sytner franchise literally 5 minutes away from where I broke down , but they are treated as separate entities until it comes to reviews then they are all included
May 30, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mr Quaid, Thank you for taking the time to provide feedback regarding your recent experience with Graypaul Nottingham, I am of course disappointed to learn that on this occasion we have not delivered our usual five star experience. We are sorry you experienced a breakdown on the M69, I can understand how distressing this must have been for you. I know the team did the best they could under the circumstances but we are unable to attend the breakdown as it needs to be done by a trained recovery agent who is authorised to attend a breakdown on a motorway. Speaking to my team, I understand that we immediately put two technicians to carry the additional work to your car that had been authorised by yourself that morning and to have it ready for you to enable you to take your family to the airport. If you would like to discuss this further, I would of course welcome the opportunity chat with you and I can be contacted here at the dealership. Kind regards Anna Ratcliffe, Marketing Manager.
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Guy, Thank you for your 5 star review and comments. Kind Regards Team Nottingham
Professional service as ever
Professional service as ever. Cars collected and returned, great communication during the services.
April 8, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Carl. Just a short note to say thank you for taking the time to share your thoughts on your recent experience with us. It's great to learn that we deliver a consistently professional service and I will be sure to share this with all of the team. Thanks again and have a great week! Kind regards, Anna Ratcliffe, Marketing Manager.
I have not visited Ferrari dealership…
I have not visited Ferrari dealership for sometime but l did feel the service and enthusiasm had deteriorated from my last visit. No one came to me for 30 minutes while l waited for my invoice. It appears no i one seems to be interested in customers only having a service. Sales team seem pretty poor in approaching customers they did not know. On positive note the cost of service and replacement was reasonable
April 1, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Mr Balfe, Thank you for taking the time to share your thoughts regarding your recent experience here at Graypaul Nottingham. We are of course extremely disappointed to read your comments regarding the service we have delivered, therefore Nick Jessop, Head of Business has attempted to call you this morning to discuss your feedback in greater detail. Please do give Nick a call at your convenience. Thank you once again. Kind regards, Anna Ratcliffe, Marketing Manager.
HI Great service from Nigel at…
HI Great service from Nigel at Graypaul,Just as good as the previous time i purchased a Ferrari , thank you again Chris Horsfall
March 31, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Chris, just a short note to say thank you for the five star review, I will be sure to share your comments with Nigel and all of the team here. Kind regards, Anna Ratcliffe, Marketing Manager.
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Mr Little, just a short note to say thank you for taking the time to leave a five star review, the team and I are really pleased to learn that we always deliver a professional and well organised service. Have a lovely weekend! Kind regards, Anna Ratcliffe. Marketing Manager
As always first class service from…
As always first class service from Oliver Ball
In sales plus Jake and the team in service
March 25, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Brown Thank you for your your 5 star review and comments. Kind Regards Team Nottingham
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