I am a TA in an SEMH school, I was lucky enough to be able to arrange a tour of the showroom for 4 of our car mad boys! what an experience! Neil and Michelle were extremely welcoming, they made us all... See more
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the service so far has been exceptional by Emily & team i have previously dealt with sytner mercedes who were amazing also i just part exchanged my Porsche Taycan with A Ferrari 458 Spider the service... See more
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Overall another very good experience. Issues that stopped me putting 5 stars:- - requested several months ago for a Levante as a replacement car (as I am looking to purchase as my next car) however... See more
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Another great service from Graypaul Nottingham. Always do their absolute best with collection and delivery service. Highly recommend this Ferrari dealer with Matt Jones being at the top of his game. E... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2NR, Nottingham, United Kingdom
- 0115 837 8037
4.8
Excellent
257 reviews
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Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Gatter, thank you for taking the time to share your thoughts regarding your recent experience here at Graypaul Nottingham. I'm delighted to learn that we delivered a five star service and I will be sure to share this with Amy and all of the team here. We look forward to welcoming you on your next visit. Kind regards, Anna Ratcliffe, Marketing Manager.
Many Thanks to Rachel Spencer @…
Many Thanks to Rachel Spencer @ Graypaul Ferrari.
sorted my 2 issues with the car whilst at the dealership. Kept me updated on a regular basis.
100 % professional at al times. Great customer service and a true asset to Ferrari and Graypaul.
Cant really add anymore other than MAGIC, PERFECT a true STAR
March 4, 2022
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Jamie, Thank you for taking the time to share your thoughts regarding your recent experience with Graypaul Nottingham. It's really great to read your comments regarding Rachel Spencer and the wonderful service you have received from her, she is indeed a true asset to the business. We look forward to welcoming you on your next visit. Have a great week! Kind regards, Anna Ratcliffe, Marketing Manager.
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Debbie, just a short note to say thank you for taking the time to leave a five star review regarding your recent experience with Graypaul Nottingham. I'm delighted to learn that we delivered a five star service and I will be sure to share this with all the team here. Thanks again and have a great day! Kind regards, Anna Ratcliffe, Marketing Manager.
Very well organised
Very well organised, everyone turned up on time. Pleasant and friendly driver Simon. Rachel good communications, very helpful. Video good with Engineer
Explaning everything.
The high light was when the car was returned, as whoever, cleaned and valleted the car did a super job. That was so noticable
February 7, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mr Storry, Thank you for taking the time to share your thoughts regarding your recent experience with Graypaul Nottingham. It's really great to learn that all of the team played an instrumental role in ensuring a great service was delievred and that your 812 was looked after to the highest of standards. As we strive to deliver a five star service at all times, if you have any comments as to why we did not achieve maximum stars they would be most welcome. Thank you once again, Kind regards, Anna Ratcliffe, Marketing Manager.
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Charles, just a short note to say thank you for leaving a five star review regarding your recent experience at Graypaul Nottingham. I'm delighted to learn that we consistently deliver a first class service and I will be sure to share your feedback with all of the team here. Thanks once again and have a super weekend! Kind regards, Anna Ratcliffe, Marketing Manager.
The service I get from the whole team…
The service I get from the whole team at Graypaul is never anything other than first class. They treat you as a special customer from the moment you walk in, always a pleasure to visit the team.
January 25, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Martin, just a short note to say thank you for taking the time to share your thoughts on your experiences here at Graypaul Nottingham. It's really great to learn we consistently deliver a first class service and I will be sure to share your kind words with all the team here. We look forward to welcoming you in the future. Kind regards, Anna Ratcliffe, Marketing Manager.
Excellent service!
January 19, 2022
Reply from Sytner Group - Graypaul Ferrari Nottingham
Hello Sal, I hope you are keeping well! Just a short note to say thank you for leaving a five star review, it's great to learn that we delivered an excellent experience and I will be sure to share this with the team. Many thanks Kind regards, Anna Ratcliffe, Marketing Manager.
Fantastic service from everyone I had…
Fantastic service from everyone I had the pleasure of speaking to at Graypaul Nottingham, a really enjoyable experience, the best I have ever had. The brand is so much stronger than any other I have dealt with.
December 28, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mrs Aston, Thank you for your 5 star review and comments. We really appreciate your feedback. Kind Regards Nick Jessop Head of Business
Already completed questionnaire mon
Already completed questionnaire mon. Recd another from you.replied that I had already done this and still awaiting return call from Rachel promised last Saturday.now friday
December 17, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Mr Vaughan, I'm terribly sorry to learn that we have not delivered our usual level of five star service and I understand that this has now been resolved with you on the telephone with our service team this morning. However if you do wish to discuss your experience further, please do not hesitate to call me on 01159833555. Kind regards, Anna Ratcliffe. Marketing Manager.
Absolutely amazing from start to finish…
Absolutely amazing from start to finish !
Was looking for something special to replace my Mustang and they came up with the goods, the mew car is absolutely fabulous.
There professionalism was outstanding and their perseverance to satisfy my needs was easily met, nothing was a problem and I look forward to being part of the Greypaul family and will certainly return to purchase my future vehicles from them.
December 7, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Adrian On behalf of the team, I would like to thank you for taking the time to share your thoughts regarding the purchase of your Levante from Graypaul Nottingham. I'm delighted to learn that we delivered an amazing five star experience and I will be sure to share your kind words with all of the team who work hard to make this happen. Thanks once again and welcome to the Graypaul family. Kind regards, Anna Ratcliffe, Marketing Manager
Always good customer service and…
Always good customer service and welcoming staff. Couldn't Recommend enough.
December 6, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Joel. Just a short note to say thank you for taking the time to share your thoughts regarding your experiences at Graypaul Nottingham. It's really great to learn that we have delivered a five star service and that the team are always welcoming. We look forward to seeing you again in the future. Kind regards, Anna Ratcliffe, Marketing Manager.
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Jackson, Thank you for your 5 star review and comments about Rachel- she will be delighted to read this. Kind Regards Nick Jessop Head of Business
Dealt with Dean for many years now
Dealt with Dean for many years now, who goes above and beyond every time.
True customer service and the best in the business.
August 12, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Gary, Thank you for your 5 star review and kind comments. We look forward to welcoming you back again soon. Kind Regards Nick Jessop Head of Business
A serice I expected was delivered by…
A serice I expected was delivered by the staff at Greypaul ferrari dealership the staff were has usual attentive and focused on providing a quality service for my car I was happy with all aspects of the above
July 27, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Vickers, Thank you for your 5 star review and comments- the team and I really appreciate your kind review. We look forward to welcoming you back soon. Kind Regards Nick Jessop Head of Business
812 purchase was awesome
812 purchase was awesome
Looked after me like a king and bent over backwards to accommodate me in a professional manner every time I visited gray Paul Nottingham.
Nigel Haynes and Johnathan Ramsey and the team
Kept me in the know of the whole situation with covid and build dates and helped me create the perfect 812 super fast.
I would highly recommend using graypaul Nottingham as buying the Top brand car Ferrari they show that’s how it should be done.
I look forward to collecting my 812 GTS next year and possibly the SF90 spider also in the future.
Kind regards
Terence Dyer
July 8, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Hi Terry, Thank you so much for your kind words regarding the purchase experience of your incredible 812 Superfast. I speak on behalf of the team when I say it has been our absolute pleasure. I will be sure to share your comments with Nigel, Jonathan and all of the team here who work hard to deliver a first class unrivalled experience. Thank you again and have a lovely weekend. Anna Ratcliffe, Marketing Manager.
Great service as always
Great service as always. Never a reason to even consider sending my Ferraris anywhere for maintenance
July 5, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Thank you for your 5 star review and comments. We look forward to welcoming you back again soon. Kind Regards Team Graypaul Nottingham
The service was excellent as was the…
The service was excellent as was the loan car you provided. The service was good value for money and your staff kept me supplied with endless cups of coffee. I'll be back next year unless I do a part exchange for a 458 Italia before then!
Kind regards. Ian Smith
June 28, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Smith, Thank you for your 5 star review and comments. I will ensure the team receive a copy of your kind comments as the team will be delighted. Kind Regards Nick Jessop Head of Business
Outstanding service once again from…
Outstanding service once again from Gray Paul Nottingham. First Service and sorted minor warranty work, kept updated right through. Loving the quirky Arbarth courtesy cars too
June 9, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mr Oliff, Thank you for taking the time to provide a five star review regarding your recent visit to Graypaul Nottingham, I'm delighted to learn that we consistently deliver a outstanding service and I will be sure to share your kind words with all of the team here. We look forward to seeing you on your next visit! Kind regards, Anna Ratcliffe, Marketing Manager.
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Mr Sowerby, Just a short note to say thank you for taking the time to provide a five star review of your most recent experience at Graypaul Nottingham, I'm delighted to learn that we consistently deliver an effortless service and I will be sure to share this with all of the team here. Thank you once again and have a wonderful weekend. Kind regards, Anna Ratcliffe, Marketing Manager.
Trouble-free car service.
My car service was efficiently carried out and the vehicle was ready on time.
Staff were pleasant and helpful, as usual.
May 13, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Max, Thank you for your 5 star review and comments! We look forward to welcoming you back again soon. Kind Regards Team Graypaul Nottingham
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