I am a TA in an SEMH school, I was lucky enough to be able to arrange a tour of the showroom for 4 of our car mad boys! what an experience! Neil and Michelle were extremely welcoming, they made us all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the service so far has been exceptional by Emily & team i have previously dealt with sytner mercedes who were amazing also i just part exchanged my Porsche Taycan with A Ferrari 458 Spider the service... See more
Company replied
Overall another very good experience. Issues that stopped me putting 5 stars:- - requested several months ago for a Levante as a replacement car (as I am looking to purchase as my next car) however... See more
Company replied
Another great service from Graypaul Nottingham. Always do their absolute best with collection and delivery service. Highly recommend this Ferrari dealer with Matt Jones being at the top of his game. E... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2NR, Nottingham, United Kingdom
- 0115 837 8037
4.8
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From arriving at reception
From arriving at reception, to receiving my key back, very smooth operation all the way.
Thank you
May 9, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Bourn, Thank you for your 5 star review and comments. We look forward to welcoming you back again soon. Kind Regards Nick Jessop Head of Business
Communication could be better.
April 29, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mr Hardy. Thank you for taking time to leave a review regarding your recent experience at Graypaul Nottingham. I'm sorry to learn that we did not achieve our usual five star standards and the issue with the sensor which we did not have in stock has been reviewed internally. We are terribly sorry for the inconvenience this may have caused you and we thank you for your feedback which will help us to improve our processes in the future. Kind regards, Anna Ratcliffe, Marketing Manager.
I Had the pleasure of collecting my…
I Had the pleasure of collecting my beautifully presented 488 gtb from graypaul Nottingham recently.
I dealt with Neil Stewart who was extremely helpful from start to finish.
I would highly recommend graypaul to anyone considering purchasing a Ferrari .
April 6, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Christian, Just a short note to say thank you for taking the time to provide a five star review regarding the purchase of your lovely Rosso Corsa 488 GTB from Graypaul Nottingham. It's really great to read that Neil was extremely helpful throughout your experience and I will be sure to share your kind words with him and all of the team here who work hard to deliver a first class customer experience. Thank you once again and enjoy your Ferrari. Kind regards, Anna Ratcliffe, Marketing Manager.
First class in every way.
March 8, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Lance, just a short note to say thank you for taking the time to share your thoughts and provide feedback regarding your experiences at Graypaul Nottingham. I am of course delighted to read your comments and I will be sure to share your kind words with all of the team here who work hard to deliver such a first class service. Thank you once again and we look forward to welcoming you in the future. Kind regards, Anna Ratcliffe, Marketing Manager.
Finally purchased my first Ferrari from Graypaul Nottingham
Finally purchased my first Ferrari from Graypaul Nottingham and they have exceeded all my expectations. Andrew and everyone, have been fantastic from my first enquiry to collecting my car; I wish every other car dealers were this good.
February 26, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Jon, Just a short note to say thank you for taking the time to share your thoughts regarding the purchase experience of your lovely 488 GTB. I am delighted to read that we have delivered a five star service and I will be sure to share your kind words with Andrew and all of the team here who work extremely hard to make this happen. I wish you many miles of happy motoring in your first Ferrari - welcome to the family and we look forward to seeing you in the future. Thanks again Kind regards, Anna Ratcliffe, Marketing Manager
First experience with Graypaul Ferrari Nottingham.
In the process of buying my first Ferrari from a third party seller, the services team really looked after me as part of a pre-warranty vehicle inspection, providing much advice, answering all my questions and with a great deal of patience towards me. Rachel in particular was extremely professional to deal with, very transparent and honest about the results of an annual service and resulting advisories. Rachel even arranged for me to have a telephone conversation with Andy who worked on the car and who, having accumulated years of Ferrari experience, shared some of his insider knowledge and advice with me following the compression test and inspection. Really looking forward to being a Ferrari customer as a result of my interaction with Rachel and her team. Well Done !
January 19, 2021
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Frank, Just a short note to say thank you for taking the time to share your thoughts regarding your experience with Graypaul Nottingham. I am delighted to learn that we delivered a five star service and I will be sure to share you kind words with Rachel, Andy and all of the team here who work hard to make this happen. Wishing you a warm welcome to the Graypaul Nottingham family and we look forward to seeing you in the future. Thanks again. Kind regards, Anna Ratcliffe, Marketing Manager.
Thanks again for a first class service
Thanks again for a first class service, my car came in for only its MOT this time, all of staff where extremely helpful and
friendly. When collecting the car it had been fully cleaned and looked in Showroom condition.Many thanks to Graypaul Nottingham 10/10.
Peter
January 12, 2021
Reply from Sytner Group - Graypaul Ferrari Nottingham
Hello Peter, just a short note to say thank you for taking the time to provide a review regarding your recent experience at Graypaul Nottingham. I am delighted to learn that we have delivered a 10/10 service and I will be sure to share your kind words with all of the team here who work hard to make this happen. We look forward to seeing you again in the future. Kind regards, Anna Ratcliffe, Marketing Manager
Neil Stewart and his colleague Jonathan…
Neil Stewart and his colleague Jonathan went out of their way to make the process of buying a car as easy as possible and I would be happy to recommend this dealership to anyone looking to buy their Ferrari there.
November 30, 2020
Reply from Sytner Group - Graypaul Ferrari Nottingham
Hi Chris, Thank you for taking the time to share your thoughts regarding the purchase experience of your F8 here at Graypaul Nottingham It's really great to learn that both Jonathan and Neil delivered a fantastic service and I will be sure to share you kind words with them. Many thanks, Kind regards, Anna Ratcliffe, Marketing Manager
Car collection
Despite COVID restrictions Dan and Nigel made the collection of my new car the great experience it should be.
November 30, 2020
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Tony, Many thanks for taking the time to leave a five star review of the experience of buying your Ferrari, I will be sure to share you kind words with Dan, Nigel and the rest of the team here. Enjoy the 458! Kind regards, Anna Ratcliffe, Marketing Manager
Absolutely fantastic
Absolutely fantastic. I cannot speak highly enough of the team.
November 26, 2020
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Mr Mallett, Just a short note to say thank you for taking the time to share your thoughts on your recent experience with Graypaul Nottingham. I am delighted to read your comments on our fantastic service and I will be sure to share your kind words with all of the team here who work extremely hard to deliver a five star client experience. Many thanks, Kind regards, Anna Ratcliffe, Marketing Manager.
Collection,Service and MOT.
I was contacted by Graypaul's Service Team several weeks before my car was due an annual service and MOT to agree a date which included their collection of the car. With good communication throughout the whole process was hassle free and the work I required was done well and the car returned to me on time and in top condition.
November 13, 2020
I recived an email from Rachel Hopkin
I recived an email from Rachel Hopkin, she said she would call me. Ray
October 26, 2020
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Prince, Thank you for your feedback. We have tried to contact you both by email and telephone but have been unable to reach you. At your convenience could we kindly ask that you contact us at the dealership on 0115 672 7459, where I am sure will be able to assist. We look forward to speaking to you. Kind Regards Team Graypaul Nottingham
Customer service from Rachel Spencer…
Customer service from Rachel Spencer was exceptional as I had to cancel twice due to unforeseen circumstances and she went above and beyond to accommodate my diary. Kept me updated throughout the day and is a credit to Graypaul.
October 19, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Hollis, Thank you for taking the time to leave a 5 star review and wonderful feedback about Rachel. I will ensure she receives a copy of your review as I am sure she will be just as delighted to read this. We look forward to welcoming you back again soon. Kind Regards Nick Jessop Head of Business
Would recommend to anyone looking for a Ferrari (new or old)
Purchased my first Ferrari via Graypaul Nottingham and had nothing but a great experience.
Both Neil and Jonathan assisted me with all and any questions I had prior (and also after) I now have my Ferrari 458, it's much appreciated.
When the time comes for another i'll be in touch :) .....
September 24, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Michael, Thank you for your review! I hope you are thoroughly enjoying your beautiful new Ferrari! I will ensure my team receive a copy of your comments , as they will be just as delighted to read your feedback. We look forward to seeing you again soon. Kind Regards Nick Jessop Head of Business
I had a problem with my Ferrari Pista
I had a problem with my Ferrari Pista. Graypaul collected it within 2 hours of it breaking down after it developed a sensor fault and swiftly rectified the fault. Rachel was fabulous coordinating the repair and the safe return of my car back into my garage via their own covered transporter. Tim delivered it back to me today and was extremely courteous and helpful. Overall the whole process was seamless and stress free, so thank you Rachel for making it so simple.
August 18, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mark, Thank you for taking the time to share your thoughts regarding your recent experience at Graypaul Nottingham. I'm delighted to learn that we achieved five stars and I will be sure to share your kind words with Rachel, Tim and all of the team here who work extremely hard to deliver a first class customer experience. I'm also pleased to learn that the issue with your Pista was rectified swiftly and I do hope you can now enjoy interrupted driving pleasure. Thank you once again. Kind regards, Anna Ratcliffe Marketing Manager
Dealing with Jonathan Ramsay is the joy…
Dealing with Jonathan Ramsay is the joy of my Ferrari relationship.
No 1 man in a number 1 operation.
August 8, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Mr Marks, Just a short note to say thank you for taking the time to provide a five star review regarding your experiences with Graypaul Nottingham. It's really great to read your comments regarding Jonathan who is indeed an asset to our business. I will be sure to share your kind words with Jonathan and all of the team here who work hard to deliver an unrivalled customer experience. Thank you once again and have a lovely day. Kind regards Anna Ratcliffe, Marketing Manager
Great service as ever...
August 7, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Chris, Just a short note to say thank you for taking the time to provide feedback regarding your recent experience here at Graypaul Nottingham. It's really great to learn that we consistently deliver a great five star service and I will be sure to share this with all of the team here. Thank you once again and should you require any assistance at any point please do no hesitate to contact any member of the team here. Kind regards Anna
service team - first class
The service team are first class, from car pick up to communication throughout. They even waived labour fees when I made a mistake with the online sign off of required work. Rachel led this and is worthy of specific mention for her customer-first focus.
July 31, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Simon, Just a short note to say thank you for taking the time to share your thoughts regarding your recent experience at Graypaul Nottingham. I am really pleased to learn that we delivered a five star service and I will be sure to share your kind words with Rachael and all of the team here who work extremely hard to make this happen. As always, should you require any assistance at any point, please do not hesitate to contact any member of the team here who will be delighted to help. Kind regards, Anna Ratcliffe, Marketing Manager
Could do better
Communication between departments seems to be issue , which sadly means a poor service level
July 28, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Walker, Thank you taking the time to provide feedback regarding your experiences with Graypaul Nottingham, I am of course naturally disappointed to learn that we have fallen short of delivering our usual five star service and would like to offer my apologies on behalf of the team here. I understand that Dean Pallet, Service Manager has been in touch with you to discuss your experience further and offer our apologies for the miscommunication that has taken place. However, If you would like to discuss this matter further, please do not hesitate to pick up the telephone and call me. Thank you once again for your feedback and understanding. Kind regards Anna Ratcliffe Marketing Manager.
Great staff from the initial call to…
Great staff from the initial call to reception/ engineering; and job done too!
Sincere thanks .. and that 100K on the clock now for MCB84
July 27, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Baron Prestoungrange Just a short note to say thank you for taking the time to share your thoughts regarding your recent experience at Graypaul Nottingham. I'm delighted to learn that we delivered a five star service and that all of the team here were great, I will of course be sure to share your kind words with them. It's really lovely to see that you have enjoyed many miles of motoring in your Ghibli, should you require any assistance at all at any point, please do not hesitate to contact any member of the team here Thank you once again, Kind regards Anna Ratcliffe Marketing Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.