I am a TA in an SEMH school, I was lucky enough to be able to arrange a tour of the showroom for 4 of our car mad boys! what an experience! Neil and Michelle were extremely welcoming, they made us all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the service so far has been exceptional by Emily & team i have previously dealt with sytner mercedes who were amazing also i just part exchanged my Porsche Taycan with A Ferrari 458 Spider the service... See more
Company replied
Overall another very good experience. Issues that stopped me putting 5 stars:- - requested several months ago for a Levante as a replacement car (as I am looking to purchase as my next car) however... See more
Company replied
Another great service from Graypaul Nottingham. Always do their absolute best with collection and delivery service. Highly recommend this Ferrari dealer with Matt Jones being at the top of his game. E... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2NR, Nottingham, United Kingdom
- 0115 837 8037
4.8
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My lovely italian car
Very good - They came and collected my Maserati Levante from home and delivered it back home over an hour's drive , but still have not sorted the bluetooth link with my phone which is driving me potty .
perhaps it is a Maserati - Italian afternoon in the factory problem
December 19, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Alex, Thank you for your review, If we can be further assist to resolve this issue please don’t hesitate to contact us. Kind Regards Team Graypaul Nottingham
Excellent service
Excellent service, I was looked after by Sophie who was friendly and extremely professional
December 5, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Lomas, Thank you for your 5 star review and comments about Sophie! Kind Regards Team Graypaul Nottingham
Graypaul Ferrari at Nottingham …
Graypaul Ferrari at Nottingham where very accommodating with my request. A full service and complete without any fuss. Very professional and friendly. No issues or dramas. Would recommend. Elliot and his team are great. Thank you.
November 29, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Hickman, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
Awesome job thank you!
November 7, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Dean, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
A pleasure from the first phone call…
A pleasure from the first phone call through to completion. I’m always recommending you company to my friends. I will be coming to you when I change my car.
October 22, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Julie, Thank you for your 5 star review and comments. We really appreciate your positive feedback! Kind Regards Team Graypaul Nottingham
Graypaul Nottingham continue to excel…
Graypaul Nottingham continue to excel in their customer care and excellent facility. Car serviced within the day, kept informed all day long but Amy and well looked after with drinks and lunch.
October 17, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear David, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
Couldn't be better
Great communication and service from everyone at grey paul nottingham: booking in, collection, updates and re-delivery; even put it back in the garage in my absence.
October 14, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Smith, Thank you for the 5 star review and comments. Kind Regards Team Graypaul Nottingham
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Nevi, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
Fantastic service
I’d like to say a huge thank you to the team at Nottingham for always taking such great care of my car. A special shoutout to Ed for his attention to detail and professionalism!
September 17, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Roshni, Thank you for your 5 star review and comments. We will ensure Ed receives a copy of your feedback as he will be delighted to read this. Kind Regards Team Graypaul Nottingham
Excellent service
The after sales team are very informative and communicate well. At all times i was updated on the car's progress and given honest opinions and advice. This particular car has been in their care for 10 years now and received continuous excellent service.
September 11, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Steve, Thank you for taking the time to leave such a great review. We'll ensure the team receive a copy of your feedback as they will be delighted to read this. Thank you for your continued loyalty. Kind Regards Team Graypaul Nottingham
Car was in for a 3 year service
Car was in for a 3 year service. Amu as usual dealt with the booking, process and delivery very professionally as always
September 6, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Cotton, Thank you for the 5 star review and I was delighted to read you received a professional service from ourselves. We look forward to seeing you in the future. Kind Regards Team Graypaul Nottingham
I recently took my car in for a service…
I recently took my car in for a service and had a fantastic experience. From the moment i arrived, the staff were welcoming, knowledgeable and professional.
August 22, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Havenhand, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
Sterling customer service from Elliot…
Sterling customer service from Elliot and the whole team at Graypaul. Will be back!
August 21, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Lee, Thank you for your 5 star review and comments about Elliot. Kind Regards Team Graypaul Nottingham
Fantastic customer service from Amy yet…
Fantastic customer service from Amy yet again. Overall a great experience and always a pleasure visiting Graypaul Ferrari, Nottingham. Also a big thank you to Anna and now Alex for all the social events and Le Mans and F1 screenings which are always great to attend.
July 31, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Crawley, Thank you for taking the time to leave such a great review. We will ensure Amy, Anna and Alex receive a copy of your feedback, as they will be delighted to read this. Kind Regards Team Graypaul Nottingham
Great service, start, middle, and end
The whole experience was brilliant, from being shown around the cars, locating the right car for me, and then the communication and support through purchase process. My 3rd vehicle, unlikely to be my last.
August 6, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Stuart, Thank you for your 5 star review. I am pleased to hear your buying experience was brilliant start to end. The team will be delighted to hear your feedback and we look forward to welcoming you back soon. Kind Regards Team Graypaul Nottingham.
These guys have been looking after my…
These guys have been looking after my Ferrari for many years. Despite it been almost 20yrs old they always provide an excellent service, keeping me updated and checking before any works are carried out. Special mention to Amy, Matt and Leo. Keep up the good work guys and see you next year!
July 26, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Sofocleous, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
Very happy with the complete service I…Ferrari Service at Graypauls
Very happy with the complete service I get from the dealership,Graypauls in Nottingham
July 24, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Pulleyn, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
Amy Childs is outstanding
Amy Childs is outstanding with her customer service. From the time they dropped the curtsey car Amy has kept me informed in how the progress of the service is going. As a client, the dealer informing you is very important and reassuring you that all the small issues have been resolved. This keeps me coming back .Thank you
July 15, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Bobby, Thank you for taking the time to leave such great feedback! We will ensure Amy receives a copy of your comments as she will be delighted to read this. Kind Regards Team Graypaul Nottingham
The people & the environment made a…
The people & the environment made a real difference to the buying experience.
July 7, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Kym, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
Great experience and accommodating team
Great experience, friendly and accommodating team who made me feel welcome and that nothing was too much trouble. Thank you all
June 25, 2024
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Scott, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Nottingham
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.