Sytner Group - Leeds Audi Reviews 

The usual warm welcome and excellent customer service.

On first visit I met Craig Linch who helped me with my enquiry regarding specific car. Second time met Sam as Craig was away and we managed to conclude the deal to my satisfaction. On picking up the car. Craig was very efficient and helped me through the process, and the workings of the car. Happy with transaction.

After a recent poor experience with a local Audi garage, the team in Leeds went above and beyond. Particular credit to Alex, whom ensured my car was available in a timely fashion as I had a work commitment to attend.

Fantastic service from Becky & Alex when you first arrive to Bridget who dealt with everything and the work being done ahead of schedule. Professional, friendly service especially from these 3 & exceptional overall makes it a great experience.

I was kept up to date throughout my MOT and optional vehicle check. When I got my car back it had been cleaned inside and out. The works were carried out in timely fashion and the Audi team looked after me throughout with coffee and biscuits.

Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service department ive seen. Avoid Sytner Group Audi at all costs. no call backs

As always great service from dropping off the car to collecting it a couple of days later.

Libby and Sam were both amazing. So patient with me and my family throughout the entire experience

Great experience as always Simmy and Neil were so helpful and informative

Recently purchased an Audi A3.
Excellent service from all the team and especially from Miles Escreet and Liam.
They went out of their way to fix problems and find solutions while being a pleasure to deal with. Their commitment to customer service was clearly evident and first rate.
I would have no hesitation in recommending the team at Leeds Audi and would have confidence in being a return customer.

Shaun in service went above and beyond, whilst being very professional in his approach, very easy to deal with and demonstrating a very high level of customer empathy. In summary some remedial work on turbo boost pipe was completed on goodwill / zero cost basis within parts and completion within 24 hours. That’s outstanding customer service and support, thank you.

Extremely great service
Handover was done smoothly and efficiently
Thanks to staff at Synter Leeds especially Miles Escreet
Thankyou

Overall everyone was lovely, car went in for a recall which was great, sorted earlier than planned as I dropped my car off a day early, before the car was even due to go in. Great service on that part. Unfortunately when I got the car back and drove home, an SOS light came on the car. I couldn't get through to anyone in the service department and was just met with the standard, leave your name and number or WhatsApp us and we will get back to you. I decided to just take it back to them the following day. They did their best to fit me in and again, really great service on that part. Unfortunately the issue came when they told me I needed another software update to rectify the SOS light, bearing in mind the recall it went it for in the first place was a software update and this light was not on before they did this. They said it would be £400 to fix this but would be £360 because of goodwill as the car was in yesterday. Ive used Leeds Audi plenty of times on both a personal and a business level and they've always delivered. Sadly on this occasion I can't help but feel a bit disappointed. Overall a 3/5 because the staff are great. The disappointment arose due to the failure to rectify a problem with the car that directly occurred after the 1st software update.

Had a new A6 delivered from Sytner Leeds. Scratches on it and even the glue residue I assume from its original wrapping for transport from factory is all over the roof. Dreadful way to pass over what is a £75k car. Complained to the delivery man who agreed and also took photos. A week has now passed and no resolution.

Robert was always available, even though he picked the sale up from someone else, always returned calls, helped with one or two bumps that happened in the last couple of days

Car delivered with scratches and still had glue from wrapping all over it.

Excellent service, thorough, clean and kept appraised regularly

It took multiple visits to resolve the issue with my car. Between visits I had to call multiple times to try rebook the car in, however the team member assigned to support me failed to call me back 5 times, I then had to raise this with someone more senior in the team.

Always a warm welcome and a cup of coffee. Booking in was easy, most of it had been done online.

Easy booking process with a simple check in on the day. The team kept me informed at each stage and rang to say the car was ready to collect in prompt time.
On collection the car was pristine inside and out.
Well done to all involved