On first visit I met Craig Linch who helped me with my enquiry regarding specific car. Second time met Sam as Craig was away and we managed to conclude the deal to my satisfaction. On picking up the c... See more
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Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service depa... See more
Company replied
I was kept up to date throughout my MOT and optional vehicle check. When I got my car back it had been cleaned inside and out. The works were carried out in timely fashion and the Audi team looked aft... See more
After a recent poor experience with a local Audi garage, the team in Leeds went above and beyond. Particular credit to Alex, whom ensured my car was available in a timely fashion as I had a work commi... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Apex Way,Apex Business Park, LS11 5LN, Leeds, United Kingdom
- 0113 290 4000
4.4
Excellent
677 reviews
Asks customers to review
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SHOCKING Previous reply from Audi promised to…
SHOCKING - NOTHING POST THERE REPLY Previous reply from Audi promised to resolve on here and didn’t reply to emails, still await.
May 21, 2026
Unprompted review
Had a recall on my car
Had a recall on my car, asked for an appraisal and a check up of my car, sales guy called said I was looking for a new car and to trade my Audi TTS in, I never heard back they must be rolling in sales
May 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dealing with Miles and Liam great…
Dealing with Miles and Liam great experience
Took on board my requirements very quickly and delivered
April 25, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Mark, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Miles and Liam were able to understand your requirements quickly and provide a great service. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates the whole team to continue delivering excellent experiences. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
Dealt with quickly and issue now…
Dealt with quickly and issue now resolved
April 22, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Michael. Thank you very much for your kind words. We are delighted to hear that your issue was dealt with quickly and has now been resolved to your satisfaction. It is always our aim to provide efficient and effective service to all our customers. Your positive feedback is greatly appreciated and encourages us to maintain the highest standards. Should you require any further assistance in the future, please do not hesitate to get in touch. Best regards, Leeds Audi Team
Fantastic experience at Audi Leeds
Fantastic experience at Audi Leeds. Miles was extremely helpful and welcoming. The perfect salesperson! Would 100% recommend this dealership.
April 22, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Vicky, thank you ever so much for your wonderful review. We are delighted to hear that Miles provided such a helpful and welcoming experience during your visit to Audi Leeds. It’s always our aim to ensure every customer feels valued and well looked after. Your kind words and recommendation mean a great deal to us. We truly appreciate you taking the time to share your positive experience and look forward to welcoming you back in the future. Best wishes, Audi Leeds Team
New car
I had a great experience purchasing my car from Audi Sytner, thanks to Robert Donaldson. He was friendly and very knowledgeable throughout the whole process. He made everything smooth and straightforward, and I felt well looked after from start to finish. I really appreciated his professionalism and helpful attitude. Thank you, Robert, for making the experience such a positive one.
April 6, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Priten, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Robert provided such a friendly and knowledgeable service, making your car purchase smooth and straightforward. It’s wonderful to know you felt well looked after throughout the process. Your appreciation of Robert’s professionalism means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Quick drop off & super clean car
Quick drop off, kept updated with videos and great customer service. The car was also gleaming well done
April 20, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Donna, thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that the quick drop-off, regular video updates, and customer service met your expectations. It’s wonderful to know the car was gleaming and presented to your satisfaction. Your feedback truly means a lot to the team here at Leeds Audi. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
Support and communication
The communication from the Team was great - I was kept up to date with all the steps required once I had made the decision to purchase the car. All my questions were answered and I felt fully supported throughout the process.
April 18, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear SM - Thank you very much for your kind words. We are delighted to hear that our team kept you well informed throughout the purchase process and that all your questions were answered to your satisfaction. It is wonderful to know you felt fully supported, as providing excellent communication and customer care is very important to us. We truly appreciate you taking the time to share your experience and hope you continue to enjoy your new car. Best wishes, Leeds Audi Team
Miles was so helpful and very courteous…
Miles was so helpful and very courteous during the whole process from the test drive booking to driving away with the new car.
April 17, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Maria, thank you ever so much for your kind words. We are delighted to hear that Miles was helpful and courteous throughout your entire experience, from booking the test drive to driving away in your new car. It’s always our aim to provide a seamless and enjoyable journey for our customers, and your feedback truly means a lot to us. We hope you continue to enjoy your new Audi and look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
Very well looked after
Very well looked after. Professional throughout the process of choosing, ordering and collecting my new A3
April 16, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Kirstie. Thank you very much for your kind words and for taking the time to share your experience with Leeds Audi. We are delighted to hear that you felt well looked after and found the entire process of choosing, ordering, and collecting your new A3 to be professional. It is always our aim to provide excellent service and ensure our customers feel valued throughout their journey. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Simmy from the service department was…
Simmy from the service department was brilliant. Made the whole Servicing process swift, efficient and updated me very kindly of what was going on. 5 Stars !
April 13, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Muhammad, thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Simmy provided such a brilliant service and made the whole servicing process swift and efficient for you. It’s wonderful to know you felt well informed throughout. Your 5-star rating means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
I made an excellent decision when I…
I made an excellent decision when I chose to purchase my car from Sytner Group - Leeds Audi. From the moment I arrived, I was greeted with a warm welcome and received exceptionally good service. When returning for servicing, I consistently feel valued as a customer, never experiencing anything less than outstanding attention and care. My car is well maintained, and I look forward to continuing my relationship with Sytner Group - Leeds in the future.
Audrey
March 2, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Audrey - Thank you very much for your kind words and for choosing Sytner Group - Leeds Audi. We are delighted to hear that you have consistently received outstanding service and feel valued as a customer. It is wonderful to know your car is well maintained and that you look forward to continuing your relationship with us. Your positive feedback truly means a great deal to the entire team. We very much appreciate your support and loyalty. Kind regards, Leeds Audi Team
Great communication
Great communication, timely service and was sent a link to follow the progress of the work carried out. Very satisfied customer.
April 8, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you very much for your kind words Andrew. We’re delighted to hear that you found our communication clear and the service timely. It’s great to know that the progress updates via the link were helpful and contributed to a positive experience. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back to Leeds Audi in the future. Wishing you all the best with your vehicle.
Excellent customer relations
Bridget dealt with everything, polite, friendly, overall excellent customer service from start to finish.
April 8, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Donna Louise, thank you ever so much for your kind words. We are delighted to hear that Bridget provided you with polite, friendly, and excellent customer service throughout your experience. It is always our aim to ensure every customer feels valued and well looked after from start to finish. Your positive feedback truly means a lot to us and encourages the whole team to continue delivering the highest standards. We very much appreciate you taking the time to share your experience. Kind regards, Leeds Audi Team
Just excellent professional servicing…
Just excellent professional servicing by Leeds Audi.
April 2, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Susan, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our servicing to be excellent and professional. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to the entire team here at Leeds Audi. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
I would just like to acknowledge what…
I would just like to acknowledge what an excellent service I received from Leeds Audi regarding my RS Etron GT. The Vehicle had stopped charging and when I reported the fault on Monday morning , Sean very promptly responded by booking an appointment within 2 hours to inspect the vehicle to sort out the problem.On arrival Sean was very professional and immediately came over to the vehicle to inspect.Sean and John the Technician then underwent checks on my vehicle to establish the problem.Whilst waiting in the Service reception the Staff were very friendly,nice and polite.Within 2 hours the Vehicle was charging and avoided a lot of stress with the vehicle having less than 50 miles to go! A massive thank you to Sean,John and the excellent team at Leeds Audi. Top dealership. 10/10.
March 30, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Robert, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Sean, John, and the team provided prompt and professional service to get your RS Etron GT charging again so quickly. It’s wonderful to know our staff made you feel welcome and supported during your visit. Your positive feedback means a great deal to us. We truly appreciate your recommendation and look forward to assisting you in the future. Kind regards, Leeds Audi Team
Miles was superb from start to finish
Miles was superb from start to finish. Professional sales at its very best and every single detail was as exceptional as my RS3. Highly recommend Audi Leeds
March 27, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you very much for your kind words, Michael. We are delighted to hear that Miles provided such a professional and exceptional experience throughout your purchase. It’s wonderful to know that your RS3 is meeting your expectations and that every detail was to your satisfaction. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Audi Leeds. We hope you continue to enjoy your new car for many miles to come. Leeds Audi
Great service which was clear and fair
Great service which was clear and fair
March 26, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Steve, thank you very much for your kind words and for taking the time to share your experience with Leeds Audi. We are delighted to hear that you found our service clear and fair, as we always strive to provide the highest standards for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and continuing to meet your expectations. Best regards, Leeds Audi Team
Genuinely helpful discussions from…
Genuinely helpful discussions from sales team & efficiently managed. We felt we had a fair deal. The handover of our existing car was very smooth & the unveiling of our new A1 in the showroom was a nice touch. We wouldn’t hesitate to use this company again.
March 26, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you very much for your kind words and for taking the time to share your experience with us. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Friendly reception
Friendly reception. Service fine. Car valet excellent/ Communication good.
March 26, 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Tom, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our reception friendly, the service satisfactory, and the car valet excellent. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
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