Simply great experience. I was kept informed of progress of my new car in a timely but non intrusive way. Really impressive and sadly not experienced that often these days.
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On first visit I met Craig Linch who helped me with my enquiry regarding specific car. Second time met Sam as Craig was away and we managed to conclude the deal to my satisfaction. On picking up the c... See more
Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service depa... See more
Company replied
Recently purchased an Audi A3. Excellent service from all the team and especially from Miles Escreet and Liam. They went out of their way to fix problems and find solutions while being a pleasure... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Apex Way,Apex Business Park, LS11 5LN, Leeds, United Kingdom
- 0113 290 4000
4.4
Excellent
678 reviews
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Excellent Customer Service
The Guy's on site looked after me after my initial purchase had a couple of issues it had to go back for a warranty repair. Mark & Nicky were absolutely fantastic and ensured that my car was correct and i was 100% happy with the vehicle, they explained exactly what had been done to the vehicle and kept me posted throughout the process.
the customer service gets a 11 out of 10 from me.
I will certainly be back in the future to purchase another vehicle.
June 22, 2024
Reply from Sytner Group - Leeds Audi
Thank you for your glowing review, Mr Swift. We are delighted to hear that our team at Leeds Audi provided you with exceptional customer service and resolved any issues with your vehicle. We look forward to welcoming you back for your future car purchases.
Richard Phillips
Richard helped us out to find the right car for a few weeks.
He then went above and beyond to get the little extras sorted that we requested.
June 17, 2024
Reply from Sytner Group - Leeds Audi
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that Richard provided you with excellent service and helped you find the perfect car. Our team at Leeds Audi always strives to go above and beyond for our customers, and we are glad that Richard was able to assist you with any additional requests. We appreciate your support and look forward to seeing you again in the future.
Took my A8 in for a service
Took my A8 in for a service, whilst driving away I noticed my dashcam hadn’t auto switched on, I waited until I was parked and noticed that the dashcam had been unplugged, not a clue as to why. Once plugged in it said sd card not installed, which I found in the passenger footwell. Again no clue as to why!!! The customer facing staff are very friendly for the most part, but why do mechanics and people behind the scenes start messing with stuff they don’t need to. Quite irritating.
June 17, 2024
Reply from Sytner Group - Leeds Audi
Dear Mr Wilson, Thank you for taking the time to leave a review for Leeds Audi. We apologise for the inconvenience you experienced with your dashcam during your recent service. We take all feedback seriously and would like to invite you to contact our Head of Business, Duncan Anderson, at duncananderson@sytner.co.uk. He would be happy to discuss this matter further and ensure that your concerns are addressed. We have tried to contact you on the phone to explain the reasons why we have to disconnect dashcams and to apologise for the poor communication which meant you were not aware. We appreciate your feedback and hope to have the opportunity to make things right. Sincerely, The Leeds Audi Team
MOT & Service Audi Leeds Sytner
Since being a customer with Audi Leeds Sytner, the dealership has been fantastic in all aspects for any needs. All the staff are lovely, polite and very courteous.
The Service team of Alex, Haamed, and Katie were all very helpful with my last recent visit whilst my vehicle was in for service, and resolved all issues or problems over the 2 days quickly and efficiently. The only little thing was I did mention the rear/wash wiper unit was not spraying water onto the rear screen to clean and wipe, and I think must of forget to get mentioned and was not fixed on this occasion, which is only minor. Apart from this, excellent service. Thank You.
June 5, 2024
Reply from Sytner Group - Leeds Audi
Hi Vik, thank you for taking the time to review Leeds Audi and for your 5 Star rating. It's good to hear that the team were so polite and courteous. Alex, Hammad and Katie take real pride in the service they deliver so feedback like this really is appreciated. It sounds like we got everything done other than the rear wash/wipe. I'm not sure what's happened there but we would be more than happy to look at this again whenever is convenient for you. Please give us a call and we'll arrange to have your car back in. Thank you again, Leeds Audi.
Greeted very well from the car park…
Greeted very well from the car park marshall to the guy at the front door to the guy who was the service advisor.
Everyone very very welcoming but found it all a bit O T T to be honest a bit sickly for a guyt thats just bringing in his car to be services who just wants serving drop keys off and get out. Trying to get me in the coffee shop and then finding myself having to be polite in refusing the offer im a busy guy who just wants to drop it off and leave. Yes its nice that people are polite but its not genuine its all false and its sickly just to score points. Let people be people fgs.
June 12, 2024
Reply from Sytner Group - Leeds Audi
Hello Mr Bluff, thank you for rating Leeds Audi a 5 Star business. I am pleased that you felt the service you received was of the highest standard. I would like to take this opportunity to reassure you that the service we offer is a genuine one, delivered by people who take real pride in helping our customers and making a positive impact on their day. We understand that coming in for a service is not everyone's idea of a great day out but our team really do put a lot of thought into delivering the best service they can, and they enjoy doing it. We hope to see you again soon, The Team at Leeds Audi.
Service could be better for the price you pay
People are nice but you deal with people behind a desk who have had no hands on involvement Had to leave my car over night , 2nd time it has happened. Still a longstanding issue unresolved. Even a call by somebody asking about my experience has not prompted a call by the reception as promised.
June 4, 2024
Reply from Sytner Group - Leeds Audi
We are sorry to hear that you have had a negative experience with us at Leeds Audi. We take customer feedback very seriously and would like to invite you to contact our Head of Business, Duncan Anderson, duncananderson@sytner.co.uk, to discuss your experience further. We understand that leaving your car overnight is inconvenient and we would like to resolve the longstanding issue as soon as possible. We apologise for the lack of follow-up from our reception and we will ensure that this does not happen again. Thank you for taking the time to provide us with your feedback.
A wonderful experience at leeds Audi so !
Everyone at this branch was so helpful!
They met my every need ! I only came for the first time as I bought my Audi from Ford and when the service contract ran out I came to my local Leeds branch so these guys serviced my car.
While I was waiting I was looking around and came across a newer version of my car with low miles so I needed more info and was kindly greeted by a gentleman Palvinder Okla
is his name he had answers to every question I have never had a PCP and now Palvinder explained in great detail and an offer you have on in which it includes a service plan and mots it made sense to take this route thanks Palvinder! 🤩💯.
June 10, 2024
Reply from Sytner Group - Leeds Audi
Thank you for your glowing review Chris! We are delighted to hear that our team at Leeds Audi provided you with exceptional service. It's great to know that Palvinder Okla was able to assist you with all your questions and help you find a great deal on a newer version of your car. We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Leeds Audi! 🚘🌟
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Julius! We are delighted to hear that you had an excellent experience with us at Leeds Audi. We strive to provide the best service possible and are glad that we could meet your expectations.
Excellant customer experience
The moment I walked into the Audi dealership I felt looked after and most importantly, heard. Chris took his time to listen to my requirements and explained everything really easily for me. This was a very smooth transaction which was supported by Carl who took me through the finance. Overal, a wonderful experience at this Audi dealership.
June 6, 2024
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Sally. We are delighted to hear that you had a wonderful experience with us. We strive to ensure that all our customers feel heard and looked after, and we are glad that we could provide you with the service you deserved. We look forward to seeing you again soon.
Very professional staff
Very professional staff, efficient service. Was kept up to take with my MOT/service. Great customer service in the garage.
Shame can't be said for the helpline to take out a new service plan. Was given wrong Information and told I was entitled to something I wasn't!
May 31, 2024
Reply from Sytner Group - Leeds Audi
Thank you for your review, Katie. We are glad to hear that you had a great experience in the garage. We apologise for any confusion caused by the helpline and we will look into this further.
Service and oil change
Service and oil change was completed on time and and very informative manner (showing each stage on the App) EXCELLENT customer service by all staff especially Bridget
thanks
May 30, 2024
Reply from Sytner Group - Leeds Audi
Thank you for your 5 star review, Michael. We are delighted to hear that you had an excellent experience with our staff, especially Bridget. We strive to provide the best customer service and are glad that we could meet your expectations.
Great service from the team from team…
Great service from the team from team and Simmy Majid
May 30, 2024
Reply from Sytner Group - Leeds Audi
Thank you Paul. We are delighted to hear that you had a great experience with Simmy and the team at Leeds Audi.
Very good service and staff are very…
Very good service and staff are very good attitude to me
May 24, 2024
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Mr Beck. We are delighted to hear that you had a positive experience with us at Leeds Audi. We strive to provide excellent customer service and are glad that you noticed.
Such an easy process and so thankful to…
Such an easy process and so thankful to Omair and dan for making everything work out
May 23, 2024
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Miss Young. We are delighted to hear that Omair and Dan were able to make everything work out for you. We appreciate your feedback.
Customer Service Stops at the piont they have your cash
Customer Service was great up to the point the transaction was complete. Been waiting for almost a month to confirm the car was or was not serviced prior to sale?
The service status on the car tells me it was not.
Numerous phone calls and emails have only brought empty promises to investigate and clarify, yet to get an answer.
To cap it all the rear number plate fell off last week, while driving, despite reassurances a replacement would be sent out post haste, I'm still waiting.
April 26, 2024
Unprompted review
Reply from Sytner Group - Leeds Audi
We are sorry to hear that your experience with Leeds Audi has not been at the level you are right to expect. I know that a member of our management team has now been in touch to resolve your outstanding issue with the plate and confirm that the service has been carried out on your vehicle prior to your purchase. The plate has been made up and will be with you shortly. Apologies again for the issues you have had and I hope you can now fully enjoy your new car. Kind regards, Duncan Anderson, Head of Business.
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Mr Oakley. We are delighted to hear that you had an excellent buying experience with us at Leeds Audi. We strive to provide the best customer service and we are glad that Sam and the team were able to make your purchase a pleasant one. We understand that buying a car can be a daunting experience, especially when done from a distance, and we are glad that we were able to make it a smooth and enjoyable process for you. We look forward to seeing you again soon.
Excellent customer service from Mel
Leeds Audi was very good and the sales person Mel was excellent and very helpful in finding another car when I hated the A7 e.
May 7, 2024
Reply from Sytner Group - Leeds Audi
Thank you for your 5 star review Mr Parkinson. We are delighted to hear that you had a great experience with Leeds Audi and that Mel was able to help you find the perfect car. We strive to provide the best customer service and it's great to hear that we achieved this for you. We hope you enjoy your new car and that you will come back to us in the future for any of your motoring needs. Thank you again for your kind words.
Year One Oil Change 2024
Due to previous good experience with this specific dealership I arranged to have them complete the Year One Oil Change on my A3.
Booking in was easy. They contacted me a couple of days before to remind me and check if any other work needed doing.
On the day dropping car off was easy and quick. They kept me up to date on progress. Work was completed slightly ahead of schedule, which was handy. When collecting was offered choice of drink to wait whilst they moved car from service area to customer car park.
Throughout all the staff were extremely polite and pleasant.
April 29, 2024
Reply from Sytner Group - Leeds Audi
Thank you for your 5 star review Steven! We are delighted to hear that you had a great experience with us at Leeds Audi. We strive to provide the best customer service and it's great to hear that our staff were polite and pleasant throughout. We are also pleased that the work was completed ahead of schedule and that you were offered a choice of drink while you waited. We hope to see you again soon!
Excellent service from Chris at Leeds Audi
I dealt with Chris Ruane-Seed at Leeds Audi - he could not have been more helpful, and always went the extra mile for me, calling me back with additional information and keeping me up to date. Chris' product knowledge is superb, and anything he didn't know (when I was getting very technical) he researched and came back to me. If I was a mystery shopper, the score would be 10 out of 10! Thanks for all your support Chris, really appreciated.
May 4, 2024
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Carl. We are delighted to hear that Chris Ruane-Seed provided you with such an excellent service. We strive to ensure that all of our customers receive the highest level of care and attention, and it is great to hear that Chris went above and beyond to ensure that you were kept up to date. We are proud of Chris' product knowledge and his commitment to researching any queries you had. We are grateful for your feedback and we look forward to welcoming you back to Leeds Audi in the future.
Service before and after exemplary.
Service before and after exemplary.
Big shout out for Omair and Kenneth.
Many thanks for making process enjoyable.
Ron Farr
April 3, 2024
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you so much for your kind words, Ron! We are delighted to hear that you had a great experience with us here at Leeds Audi. We are especially pleased to hear that Omair and Kenneth were able to make the process enjoyable for you. We strive to provide the best customer service possible and it's great to hear that we achieved that for you. We hope to see you again soon!
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