From my initial enquiry to the actual purchase of the vehicle everything went smoothly and met our expectations. Pritesh was very helpful in explaining all of the cars features and changing over our... See more
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Kacper made the whole process of buying the car I wanted straighforward and easy. Too many times these days you either experience a hard sell or apparent apathy and it was a pleasant experience to dea... See more
Company replied
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by th... See more
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Usually the check in process in quite laboured and takes what seems to be an excessive time to drop keys off for a prebooked service. However on this visit the process was very quick and I received th... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
212 Narborough Road South, LE3 2LD, Braunstone, United Kingdom
- 0116 242 1300
4.3
Excellent
888 reviews
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Matt was very helpful and accommodating
Matt was very helpful and accommodating
November 25, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Hi Anna. Thank you for your kind words. We're really glad that Matt could deliver a great service for you, and I know he'll be really happy to receive your positive feedback. Looking forward to seeing you next time. Happy motoring. Regards Andy
Perfect experience at Leicester Audi
Purchased a new Audi A1 from Leicester Audi, Great experience and was well looked after from the moment we walked in the showroom, Friendly staff and sales persons with great knowledge of the product. Particularly enjoyed the handover experience with the car unveiled in a designated handover area. Special thanks to Jamie, Franchesca, Charley & Nick
November 18, 2025
Reply from Sytner Group - Leicester Audi
Hi Mr Ward, It's a real pleasure to receive your feedback, so thank you for taking the time to do that. We're so glad the you enjoyed your experience from the moment you walked in, to the handover itself. It should feel very special to pick up your new Audi, and we're glad you felt that way. Hope you're enjoying the A1, looking forward to seeing you on your next visit. Regards Andy
Customer Service Failure
I recently purchased a new Audi S5 and have unfortunately experienced ongoing technical issues. My vehicle is currently with Audi Leicester for repair, and this is now the third separate occasion it has been in for the same problem.
The most disappointing part of this entire experience has been the lack of communication and poor customer service from both Audi Leicester and Audi Customer Services. At every stage, I have had to chase for updates, no one has proactively kept me informed, despite the now known seriousness of the issue and the repeated visits.
The only positive engagement I have had has been with Ben Vaughan, the head technician, and his team. They do not typically deal directly with customers, but they have been the only people who have shown genuine professionalism and a willingness to help.
In contrast, the Head of Service, Martin Moore, has been nothing short of a disappointment, having not reached out to me once throughout this entire process. Similarly, Qamer Malik, the Customer Relations Manager at Audi Customer Services, has repeatedly failed to provide updates as agreed, despite being fully aware of my situation.
For a premium brand like Audi, this level of service is completely unacceptable. I expected far better communication, accountability, and customer care, particularly given the persistent nature of the fault and the inconvenience caused. I need to speak with a decision maker, urgently….
November 21, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Hi Mr Reid. We sincerely apologise for the frustration caused. Your feedback is taken very seriously, and we appreciate your kind words regarding Ben Vaughan and his team. We will also feedback your comments to the Audi Customer Relations Team regarding your frustrations and the need for their decision with this matter.
Hakim Boutrab supported me from start…
Hakim Boutrab supported me from start to finish to find the perfect car for myself. His customer service and care throughout has been exceptional and I cannot thank him enough!
November 21, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Hi Nicola, thank you ever so much for your kind words. We're delighted to hear that. We can always relay on Hakim to provide a first class experience and we're supper glad that we could provide the perfect car for you. Thanks again for your lovely feedback, it means a lot to receive it. Look forward to seeing you again next time. Regards Andy
Staff informative friendly and…
Staff informative friendly and efficient
Car nicely valeted and running very well.
November 18, 2025
Reply from Sytner Group - Leicester Audi
Hi Jo, we really appreciate your comments, and we're glad we could provide that friendly and efficient service for you. Hope to see you again next time. Happy motoring. regards Andy
Hakim Boutrab listened to what I was…
Hakim Boutrab listened to what I was looking for in a car and found what turned out to be, the perfect car for me! He understood the importance of engine size and quattro benefits of the Audi TT, which I wanted having previously owned an A5 Quattro. He was polite, helpful and knowledgable about the car and made the purchase straight forward.
November 12, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you, Jane, for your kind words. We are delighted to hear that Hakim was able to find the perfect Audi TT for you, fully understanding your preferences and previous experience with the A5 Quattro. It’s wonderful to know that his knowledge and helpfulness made your purchase straightforward and enjoyable. We truly appreciate your feedback and are pleased that your experience with Leicester Audi met your expectations. Wishing you many happy miles in your new car!
Hakim Boutrab helped us find just the…
Hakim Boutrab helped us find just the car we wanted. He listened to what we wanted and located a vehicle to match. The car was prepared to a high standard. His understanding of our needs was excellent and matched very well with his encyclopaedic knowledge of the Audi range. Great service.
November 12, 2025
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear John, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Hakim was able to understand your needs so well and find the perfect Audi for you. It’s wonderful to know that the vehicle preparation met your expectations and that Hakim’s knowledge of the range was helpful. Your positive feedback means a great deal to us. We hope you enjoy your new car and look forward to welcoming you again. Best wishes, Leicester Audi Team
The welcome mood from all the staff was…
The welcome mood from all the staff was wonderful. the reception was indeed brilliant.
November 11, 2025
Reply from Sytner Group - Leicester Audi
Dear Colin, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our team very helpful and that the work was completed promptly to your satisfaction. It is always our aim to provide excellent service and ensure a smooth experience for all our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back to Leicester Audi in the future. Best wishes, The Leicester Audi Team
HELPFUL AND VERY FRIENDLY STAFF
November 6, 2025
Reply from Sytner Group - Leicester Audi
Dear David, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our staff both helpful and very friendly. It is always our aim to provide a welcoming and supportive experience for all our customers. Your feedback truly means a lot to us and encourages the whole team to continue delivering the best service possible. We look forward to welcoming you back to Leicester Audi in the future. Best wishes, The Leicester Audi Team
Reply from Sytner Group - Leicester Audi
Dear Mr Daley, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced great service during your visit to Leicester Audi. It is always our aim to provide a high standard of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Leicester Audi Team
Purchase of Q3
Connor was great, very friendly and put me at ease on the test drive (my first time driving an automatic). Both Charley & Connor made the buying experience a happy one, thank you both 😊
October 25, 2025
Reply from Sytner Group - Leicester Audi
Dear Sharon, Thank you so much for your lovely review. We’re delighted to hear that Connor and Charley made your first experience driving an automatic so comfortable and enjoyable. It’s wonderful to know that the whole buying process was a happy one for you. Your kind words mean a great deal to the team here at Leicester Audi. We hope you continue to enjoy your new car and look forward to welcoming you back in the future. Best wishes, Leicester Audi Team
I had my Audi Q3 serviced and the brake…
I had my Audi Q3 serviced and the brake fluid changed at Leicester Audi. From start to finish, the communication and updates were excellent. I’m very happy with the service I received. A special thanks to Mr. Riyaz Patel for his help and professionalism!
November 4, 2025
Reply from Sytner Group - Leicester Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that you were pleased with the service provided for your Audi Q3, especially regarding the communication and updates throughout. Mr Riyaz Patel will be pleased to know his professionalism was appreciated. It is always our aim to ensure every customer feels valued and well looked after. We look forward to welcoming you back to Leicester Audi in the future. Safe driving!
Helpful service and regular updates…
Helpful service and regular updates from Abbie. Work carried out as required in good time.
October 21, 2025
Awful service experience
Purchased my Audi Q5 less than 12 months ago with full extended warranty and service and MOT package. After 4 weeks of owning the car started to receive frequent calls to book in for brake fluid change as it had been missed off at the time of the MOT/service prior to sale and advised I would need to pay for this as was not included in either plan or warranty despite owning the car for less than a month. Took my car in for MOT and Service this month and explained we now had a coolant leak and issues with the heating system, they had the car for a week, didn’t even call on the day of service to advise if it had passed or failed and advise they would be keeping it over the weekend. Returned the car and heating system still not working, spoke with the Head of Aftercare who had a really poor attitude, advised just to use the half of the heating system that does work and turn the rest off (despite having a newborn premature baby) and ‘what do I want them to do about it’…..
To top it off during the service I was advised I needed to pay for a new spare tyre canister as it expired in 2023… 18 months before I brought the car so clearly services done prior to purchase are not very thorough.
Excellent sales experience when buying the car but as soon as money has transferred hands they are not interested. Avoid at all costs especially the service team.
October 21, 2025
Unprompted review
Smooth and efficient process
Jamie Harris was very helpful, kept me informed and the process ran smoothly and efficiently.
October 14, 2025
Riyaz was friendly and professional
Riyaz was friendly and professional. He kept me informed about progress throughout. Impressed with all of the staff. Helpful and supportive
October 18, 2025
Friendly staff and great service.
October 16, 2025
Reply from Sytner Group - Leicester Audi
Thank you for your kind words, Russ. We are delighted to hear that you had a positive experience at Leicester Audi. Our team takes great pride in providing friendly and efficient service to all our customers. We are glad that you felt welcomed and well taken care of during your visit. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Leicester Audi, where customer satisfaction is our top priority.
Audi Leicester did a great service on…
Audi Leicester did a great service on my car they looked after me very well
October 14, 2025
Reply from Sytner Group - Leicester Audi
Thank you for taking the time to leave us a 5-star review, Gary Anthony White. We are delighted to hear that you had a great experience at Audi Leicester and that our team took good care of you during your car's service. We strive to provide exceptional service to all our customers and it is always rewarding to receive positive feedback. We hope to continue exceeding your expectations in the future. Thank you for choosing Audi Leicester.
Buyer beware
Buyer beware, we purchased a brand new A1 from leicester and the garage failed to clear the settlement on the old car, resulting in a default notice - didnt bother to contact us and only sorted once I chased them - DO NOT use the leicester garage if you value your credit rating - they are very quick to sell the car but give little care or attention to the after care or administration
September 27, 2025
Unprompted review
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