Sytner Group - Maranello Sales Reviews 

341
TrustScore 4.5 out of 5

4.4

Tower Garage, TW20 0AX Egham, GB


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Rated 5 out of 5 stars

Second purchase from Marenello , Ross Taylor in sales exceptional both occasions , from the guys on reception to Ross and the management team have been superb. This is a stark difference from Lan... See more

Company replied

Rated 1 out of 5 stars

Refuse to fit my maserati levente terfeo 4 tyers because I did not buy it from them & they assuming I bought them from third party I never know another maserati dealer is a third party Don... See more

Company replied

Rated 5 out of 5 stars

My car needed a service and I was blown away from start go finish; from Heather on the phone being upbeat go Antony being incredibly responsive and even organised for the car to be delivered. Ferrari’... See more

Company replied

Rated 5 out of 5 stars

Another great experience with the team at Maranello Egham. From a very warm welcome on arrival to driving out with my new car, top class service from all. Special call out to Hamzah who handles my pur... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

341 reviews

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4.4

All reviews

(341)

12,025 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service, above & beyond

Excellent service!!
Made an appointment for the service inspection of my Levante and all went more than smooth. Appointment within two weeks, courtesy car offered (even had a reminder call few days before from Ayden)
Car was ready in no time, washed, cleaned and good to go in the time I’ve walked from the garage to Windsor Castle and back!
Staff is very friendly & helpful, nothing too much!
In the past had a Maserati from one of their biggest competitor and absolutely no comparison!
Maranello, you’ve got yourself a customer for life, thank you guys so much!

September 8, 2021
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Reply from Sytner Group - Maranello Sales

Dear Mr London, Firstly, thank you very much for leaving such lovely feedback about your recent experience. The team and I are delighted to read such kind words! We look forward to welcoming you back again in the near future, however in the meantime please do not hesitate to contact us if we could be of any assistance. Kind Regards Howard Rose Managing Director

Rated 1 out of 5 stars

Service and warrenty extension

Booked the car in for its routine 7 year service and warranty extension, and given the price of the extended warranty.
Received a phone call arranging delivery and to pay for the extended warranty which was different from the original price at the beginning but this was rectified.
When transport was booked it was agreed a phoned call 15 – 30mins prior to the car being delivered on a transporter and informed it would be from a mobile number of the transport driver. Received a call that I missed but no message or voicemail, ring this missed call back after 10mins and no answer so not knowing if this was transportation or not. Towards the end of the day ring the dealership asking if the car is being delivered – get informed car couldn’t be delivered as no answer from me!!! So they took the vehicle back ???
Rearranged delivery again only when the car was delivered it came back with an extra 19miles and low fuel reserve and the aircon not working at all so the vehicle goes back and was told this was the first thing they check and the mileage is needed to do the warranty works?
Received the vehicle back a week later and the aircon still not working !!! what a waste of time and was the car actually fully checked and serviced, as a customer think not especially receiving a car with the extra mileage??

August 24, 2021
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Reply from Sytner Group - Maranello Sales

Good afternoon Neil thank you for taking my call, I am sorry for any inconvenience caused, we have a plan to sort this out and I will personally look after your car . Regards Paul Aftersales Manager Maranello

Rated 5 out of 5 stars

The service was courteous and efficient…

The service was courteous and efficient and at all times I was kept appraised of the progress of my car's service.

July 8, 2021
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Reply from Sytner Group - Maranello Sales

Dear Mr Valentine, Thank you for your 5 star review and comments. We look forward to welcoming you back again soon. Kind Regards Team Maranello

Rated 5 out of 5 stars
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Reply from Sytner Group - Maranello Sales

Dear Mr Linsdell, Thank you for your 5 star review and comments. We look forward to welcoming you back again soon. Kind Regards Team Maranello

Rated 5 out of 5 stars

Dealt with Antony Clark for the…

Dealt with Antony Clark for the service of my F12, as always he was utterly professional and courteous. He is always a pleasure to deal with, will see you next tome for my service

Nick Perks

June 2, 2021
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Reply from Sytner Group - Maranello Sales

Dear Mr Perks, Thank you for taking the time to leave a 5 star review and comments about your recent experience. Antony will be delighted to read your feedback! We look forward to welcoming you back again soon. Kind Regards Team Maranello

Rated 5 out of 5 stars

Excellent

Excellent, as always fantastic service at my favourite garage!

June 2, 2021
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Reply from Sytner Group - Maranello Sales

Dear Dorian, Thank you for your 5 star review and comments! Kind Regards Team Maranello

Rated 5 out of 5 stars

Hamzah was very helpful and patient…

Hamzah was very helpful and patient and in the end secured exactly the car and spec I wanted - love my Portofino

May 24, 2021
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Reply from Sytner Group - Maranello Sales

Dear Mr Walker, Thank you for your 5 star review and comments! I'm delighted to read that you are enjoying your stunning Portofino and look forward to seeing you again soon. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

I am very pleased with the service I…

I am very pleased with the service I received from Paul and Antony.
Thank you so much guys.

Kind regards,

Mr R. Andrews

May 10, 2021
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Reply from Sytner Group - Maranello Sales

Dear Mr Andrews, Thank you for your 5 star review and comments about Paul and Antony. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Amazing

Aden gave magnificent customer service, always communicated every step of the way.

Service was second to none

April 26, 2021
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Reply from Sytner Group - Maranello Sales

Dear Vanuchi, Thank you for the 5 star review and comments. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Excellent

Excellent, drivers polite as always, everything on time.

April 7, 2021
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Reply from Sytner Group - Maranello Sales

Dear Phil, Thank you for your 5 star review and comments. We appreciate your feedback and it will be discussed with the rest of the team. Kind Regards Howard Rose Managing Director

Rated 3 out of 5 stars

I have never visited maranello egham so…

I have never visited maranello egham so no idea why this email came to me

March 1, 2021
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Reply from Sytner Group - Maranello Sales

Afternoon Ian, I am sorry you were contacted. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

Excellent service

Excellent service and completely Covid secure and safe for me and the staff.

February 27, 2021
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Reply from Sytner Group - Maranello Sales

Dear CA, Thank you for your 5 star review and comments. I am delighted to read your feedback about our Covid-safe procedures and look forward to welcoming you back again soon. Kind Regards Team Maranello

Rated 5 out of 5 stars

Perfect

Perfect, simple process, lovely staff

February 13, 2021
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Reply from Sytner Group - Maranello Sales

Morning Paul, thank you for your 5 star rating and kind comments. I will certainly inform the team and thank them for doing a good job. Stay safe. Regards Howard Managing Director - Maranello

Rated 5 out of 5 stars

First class customer experience with Maranello Egham

As usual my experience with Maranello Egham was first class. Friendly, prompt and efficient, and kept fully up to date with progress. Exactly as I have come to rely on.
Thank you.

January 24, 2021
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Reply from Sytner Group - Maranello Sales

Dear Mr Sawden, Thank you for your 5 star review and comments. I am delighted to read your feedback and will ensure my team receive a copy of your comments. Kind Regards Howard Rose Managing Director

Rated 5 out of 5 stars

Excellent customer service end to end!

I am extremely satisfied with the service I have received when getting the 2nd service on my 488. I was kept informed of all the details and everything was no trouble and very flexible to suit my requirements. A particular mention for Antony Clark, service advisor. He looked after everything for me from start to finish. Also Keith Tomasso the Technician whom I understand serviced my car and did a short video which I asked for.
Excellent all round!

January 22, 2021
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Reply from Sytner Group - Maranello Sales

Afternoon Harry, thank you for your 5 star rating and very constructive comments. I will certainly make sure all of the team see your comments and I will pass on my thanks for clearly a job well done. Have a great weekend. Regards Howard Managing Director - Maranello

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