Sytner Group - McLaren Manchester Reviews 

65
TrustScore 4 out of 5

4.0

Deanway Technology Centre,Wilmslow Road, SK9 3FB Wilmslow, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just used the body shop to replace the aluminium bonnet and wings with carbon fibre, including visual carbon louvres on the wings. Roy and his team did a superb job of matching the paint colour, Titan... See more

Company replied

Rated 5 out of 5 stars

Hi All, came in today, met Daniel and a lady called C....on Reception. They are the politest, nicest people. Daniel showed me the most gorgeous Azure GT. An absolute work of art, the nicest car in... See more

Company replied

Rated 1 out of 5 stars

Obviously you haven't read this we won't be on your database as we didn't buy from the store we never had opportunity to give our details this is the worse corporate customer service I have heard... See more

Company replied

Rated 5 out of 5 stars

Mclaren Artua. Dan made the purchase as simple as possible with a great informative test drive. No high pressure sales, lovely reception staff who are always on hand with the Cappuccinos. 2nd Mclaren... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Deanway Technology Centre,Wilmslow Road, SK9 3FB, Wilmslow, United Kingdom

  • 01625 409414

4.0

Great

TrustScore 4 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(65)

12,293 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service with a smile

Got to say a big thank you to Sam and Andy Hill in the service department, I've been having my cars serviced by McLaren Manchester for the past 8 years and found the level of customer service exceptional, in particular the attention to detailed portrayed by Sam is what I would interpret as what makes them stand out above their competitors. Great service from the moment I drop my car off right through to collection.

April 13, 2021
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Gary, we are delighted to read your kind words about Sam and Andy. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards, Team Manchester.

Rated 5 out of 5 stars

Thanks Sam

Thanks Sam

Just wanted to say how much I appreciate you and your teams efforts in carrying out the service and geometry set up of my car. The attention to detail was excellent and the car felt brilliant afterwards.

Thanks again for the great service from you all.

April 12, 2021
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning, we are delighted to read your kind words about Sam and your experience at McLaren Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards, Team Manchester

Rated 5 out of 5 stars

Flawless experience as always

Flawless experience as always!

Fault found and repaired swiftly, with zero hassle. Great old school service, seldom found these days.

March 26, 2021
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good afternoon Sam, thank you for your feedback and great star rating regarding your experience with McLaren Manchester, if there is anything further that we can assist with, please do not hesitate to contact us, in the mean time, stay safe and we look forward to seeing you again in the future. Kind Regard, Team Manchester.

Rated 5 out of 5 stars

What a great experience

What a great experience, Sam provided a exception service and has vast knowledge and experience with the vehicles. Definitely going back for all our service work.

March 16, 2021
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Mr Halsall, we are delighted to read your kind words about Sam. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards, Team Manchester.

Rated 5 out of 5 stars

Outstanding Service

Purchased my 570s from Manchester McLaren, had an amazing experience. The after care team have been absolutely fantastic, special thanks to Sam who has been superb. More recently Andy helped me out recently for a minor issue and went above and beyond customer service! Thanks again to all the team.

March 16, 2021
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Afternoon Ali, thank you for your kind words about Andy and Sam! We appreciate your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards, Team Manchester.

Rated 5 out of 5 stars

McLaren Manchester

I purchased a 720s Coupe from McLaren Manchester, and also have my service work carried out by them. I have found their service to be excellent. Particular mention for Sam Britland-Jones, I find him to be knowledgeable, very helpful, and his communication was perfect, a real pleasure to deal with.

February 25, 2021
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning James, we are delighted to read your kind words about McLaren Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards, Team Manchester.

Rated 5 out of 5 stars

In recent years have bought 5 Mclarens…

In recent years have bought 5 Mclarens from the guys in Wilmslow, always very good service and will always go the extra mile if possible to meet requirements, great team and aftersales service greatly improved since Sam joined

December 9, 2020
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Mr Bell, thank you for your kind feedback about your experiences with McLaren Manchester. We are delighted you received the 5-star service from Sam and the team and we look forward to welcoming you again soon! Kind regards, The Team at McLaren Manchester

Rated 5 out of 5 stars

I recently purchased a McLaren 570GT…

I recently purchased a McLaren 570GT from McLaren Manchester, the entire deal was done over the telephone with Chris Wigglesworth (sale of the McLaren ) and David Lees (purchase of my GT3 Porsche.
I would like to thank both gentlemen for their enthusiasm, attitude and professionalism, it was a pleasure dealing with them both.
They are a credit to your company.
Chris has also been very helpful post sale assisting me with questions as they occur without delay.Outstanding performance! (As is the GT).
I am also very happy with my McLaren 570GT.
Best Regards
Stuart McAulay

October 9, 2020
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Afternoon Stuart, thank you very much for your five star rating about your experience at McLaren Manchester. We are pleased to hear your kind words about Chris and look forward to seeing you again soon. If there is anything further that we can assist with, please do not hesistate to contact us. Kind Regards, Team Manchester.

Rated 5 out of 5 stars

McLaren Manchester we have all seen the video on you tube!!!

When I ordered my "pre owned" McLaren 570S spider, with less that 2000 miles on the clock from McLaren at Manchester I was super excited as this was the first time I had purchased a so called "super car".
when the agreed day arrived for the 570S collection I was so looking forward to actually seeing the car for the first time, and when Chris pulled back the cover in the showroom to reveal the car it was an amazing feeling, I couldn't wait to get in the car and drive it back home to Glasgow, approximately 230 miles, so far so good.
Unfortunately due to my excitement with the car and my haste to get back home, I didn't really "check" the car over and it was only later that day after I had travelled home, that I found a few paint chips on the cars front panels. I took several photos of all the paint damage that was present on the car and emailed them to Chris at the sales department that night.
The next morning I received a call from Chris telling me to take the car to my nearest Sytner Group dealership (Porsche Renfrew) to have the car examined, which I did.
Porsche Glasgow then contacted McLaren Manchester to give them a report on the 570S paintwork. During the next few days I received regular phone calls from Marcus Snee (Sales manager) and Jon Crossley M.D. at Manchester, we then agreed on a suitable and fair compensation package to help with the costs of the repair work.
I can honestly say that the "sales department" at Manchester could not have done anymore, and I would 100% recommend McLaren Manchester to anyone who is thinking of buying one of these "super cars" because they (Manchester) and the McLaren 570S Spider have been excellent.

August 24, 2020
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Mr Hughes, thank you so much for your kind feedback about your recent experience with our team at McLaren Manchester. We are delighted that you received the five-star service from us and hope you continue to enjoy your amazing 570S Spider. We look forward to welcoming you again soon! Kind regards, The Team at McLaren Manchester

Rated 5 out of 5 stars

Great purchase experience

Great purchase experience from the team at McLaren Manchester, well looked after throughout purchase journey by Chris and the broader team on the day of pick up couldn’t be more friendly and helpful. Car was beautifully prepped and presented for handover. A good start to McLaren ownership and the car is definitely living up to expectations. Would recommend this dealership

August 15, 2020
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Chris, thank you for your kind feedback about your recent visit to McLaren Manchester. We're delighted that Chris and the team gave you the five-star experience! We look forward to welcoming you again soon. Kind regards, The Team at McLaren Manchester

Rated 5 out of 5 stars

Very positive experience with McLaren Manchester

Very enjoyable experience buying a new 720S. Marcus and Alex both a pleasure to deal with.

March 16, 2020
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Mr Lloyd, thank you for your kind words about your recent experience with Marcus and Alex at McLaren Manchester. They have been passed on to our Managing Director who is delighted that you received five-star service! We look forward to welcoming you again soon! Kind regards, The Team at McLaren Manchester

Rated 5 out of 5 stars

Very good service in buying my new…

Very good service in buying my new Mclaren from Manchester. Looking forward to a few years with a fantastic car!

December 20, 2019
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Mr Klein, thank you for your great feedback about McLaren Manchester. We're delighted you received the five star experience and hope you enjoy your new McLaren! We look forward to welcoming you again soon. Kind regards, The Team at McLaren Manchester

Rated 5 out of 5 stars

Went the extra mile to fit in with my…

Went the extra mile to fit in with my timetable

December 3, 2019
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Afternoon Mr Shimmin, thank you for your great feedback about McLaren Manchester, we're delighted you received the five star experience we're famous for. Kind regards, The Team at McLaren Manchester

Rated 5 out of 5 stars

The guys at this showroom are…

The guys at this showroom are exceptional. They listen, evaluate your needs and suggest the best course of action that fulfills those needs. I won’t hesitate to keep dropping by on visits, either to buy something or have a general chat about cars!

August 1, 2019
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Afternoon Mr Valentine, thank you for your fantastic feedback! We're delighted that you received the five-star experience we're famous for and look forward to seeing you again soon for your next purchase or for a general chat! Please feel welcome anytime! Kind regards, The Team at McLaren Manchester

Rated 5 out of 5 stars

great service

great service , excellent staff.

July 29, 2019
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Mr Boro, thank you for your great feedback about McLaren Manchester, we're delighted that you had the five-star experience we're famous for. Kind regards, The Team at McLaren Manchester

Rated 1 out of 5 stars

disapointment on service

the sales side were at best slow in product information preparation for delivery was poor to say the least 2hrs delay invoice was not there on delivery we paid for the car 5 days before to say the least we were found the hole experience frustrating and not a pleasant experience that we would have expected from Maclaren delership

July 5, 2019
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Mr Brindle, thank you for your feedback. We're extremely disappointed to hear that you were dissatisfied with your recent visit to McLaren Manchester . Our Managing Director is investigating your issue to ensure that your next visit to us will be the five-star experience we're famous for. We look forward to welcoming you again soon. Kind regards, The Team at McLaren Manchester

Rated 5 out of 5 stars

Great customer experience

Great customer experience. Very welcoming

May 29, 2019
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Afternoon Mr Johnson, we are delighted to read your kind words about McLaren Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards, McLaren Manchester

Rated 5 out of 5 stars

Brilliant as always

Having purchased my last ten cars from Sytner Group Manchester Mclaren keeps up the levels of service, knowledge, and trust that I have been used to. Have never failed me!!!

May 28, 2019
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Mr Yates, thank you for your fantastic feedback! We're delighted that McLaren Manchester gave you the five-star experience we're famous for, we look forward to welcoming you again soon. Kind regards, The Team at McLaren Manchester

Rated 5 out of 5 stars

Knowledgeable and friendly

Lovely to deal with, showroom is fantastic and staff really friendly and knowledgeable.

May 21, 2019
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Brian, thank you for your great feedback! We're delighted you had a five-star experience and we look forward to welcoming you again soon. Kind regards, The Team at McLaren Manchester

Rated 5 out of 5 stars

Always brilliant!

May 17, 2019
Unprompted review
Sytner Group - McLaren Manchester logo

Reply from Sytner Group - McLaren Manchester

Good Morning Mr Fox, thank you for your feedback. We're delighted that you enjoyed the 5-star experience that we are famous for! Kind regards, The Team at McLaren Manchester

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look