From start to finish this is the best and easiest car buying experience I've had. SEAT North Wales answered all of my questions and were brilliant to deal with. Despite this being the longest journey... See more
Location
Switch locationThe Point, Conwy Road, LL31 9AY Llandudno Junction, North Wales, GB
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First time taking my car in for a routine service at Sytner and I was really impressed with the customer facing team, particularly Natasha who was so friendly and helpful and went the extra mile... See more
Company replied
Very poor, waited over 4:30hrs for Service and tyres. I understand they need approval to replace tyres. 3hours later car still not in garage for service. Had to chase up only to be told these things t... See more
Company replied
Friendly, attentive showroom staff. Traded in my car for a used Skoda, having tried another brand and dealership I was very glad I returned here. Ben in particular was patient and helpful; nothing was... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Point, Conwy Road, LL31 9AY, Llandudno Junction, North Wales, United Kingdom
- 01492 884732
4.3
Excellent
465 reviews
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SEAT North Wales Car buying review
From start to finish this is the best and easiest car buying experience I've had. SEAT North Wales answered all of my questions and were brilliant to deal with. Despite this being the longest journey I've had to make to buy a car it was completely worth it. No problems whatsoever and I'm glad I came here to get the car I wanted.
August 28, 2026
Unprompted review
Extremely Concerning
Extremely disappointing and concerning experience – Sytner North Wales VW
I am extremely disappointed with my experience at Sytner North Wales Volkswagen and, quite frankly, I expected far better from a main Volkswagen dealership.
I took my car in on the 13th of August for its service, vehicle health check and MOT. I specifically chose to have the MOT carried out there as the service and vehicle health check are included with my vehicle agreement.
On the day, I received no update whatsoever and eventually went to the dealership myself at around 4:30pm. I was told the car was ready, only to then be informed that the MOT had not been completed because of an airbag warning light. I accepted this and rebooked the MOT for two weeks later.
I then returned with the car early in the morning for the rebooked MOT. Around 4pm I received a call saying the car was ready to collect. When I arrived, I was told the issue had been sorted, handed my keys and paperwork, and left with the reasonable understanding that the MOT had now been completed.
It hadn't.
The following day, I checked the paperwork and realised there was no MOT certificate. I then checked the official government MOT database, which confirmed that my car still did not have an MOT.
I contacted Volkswagen via WhatsApp and was told I would receive a call back shortly. I waited almost two hours before receiving a call, at which point I was told, in their own words, that they had “really mucked up”. They had apparently fixed the airbag warning light but had simply failed to carry out the MOT.
This is not a minor administrative mistake. I was given my car back and led to believe that the outstanding issue had been resolved, when in fact the MOT had not even been carried out.
Had I not taken it upon myself to check the MOT status, I could quite easily have continued driving my car believing it had a valid MOT when it didn't. That is the part I find particularly unacceptable.
The lack of communication, the failure to complete the work that had been booked, the failure to make it clear that the MOT had not been carried out, and the fact that I had to discover the problem myself are all extremely disappointing.
I use a Volkswagen dealership because I expect a certain level of professionalism, reliability and attention to detail. Unfortunately, this experience fell a long way short of those expectations.
Sytner North Wales VW need to seriously look at how this was allowed to happen. A customer should never have to discover for themselves that a supposedly completed MOT was never actually carried out.
August 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After agreeing a resolution to an…
After agreeing a resolution to an existing problem with the service manager, he failed to carry out the resolution or to respond to multiple phone calls and emails. I therefore made an official complaint via the company's own website over two weeks ago. I received the obligatory "we will contact you shortly" email, but haven't received any communication.
July 28, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Dear Mr G, We sincerely apologise for your disappointing experience and the lack of communication following your agreed resolution. This does not meet the standards we strive to uphold at North Wales Volkswagen. Your feedback is taken seriously and we understand your frustration with the delay in response. We appreciate you bringing this matter to our attention and regret any inconvenience caused. Thank you for your patience, and we hope to restore your faith in our service in the future. Kind regards, North Wales Volkswagen Cars and Van Centre
Uncomplicated
August 26, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you found your experience with North Wales Volkswagen Cars and Van Centre uncomplicated. Providing a straightforward and hassle-free service is something we truly value, so it’s rewarding to know this was reflected in your visit. We look forward to welcoming you back in the future and assisting you with any of your vehicle needs. Your support means a great deal to us.
Excellent customer service
First time taking my car in for a routine service at Sytner and I was really impressed with the customer facing team, particularly Natasha who was so friendly and helpful and went the extra mile to ensure my vehicle was ready in good time.
There are comfortable waiting room facilities and a tracking link so you can see the progress of your vehicle. Free refreshments, wifi and power points so I could use the time to work .
I even received a short video of the vehicle health check so I could see for myself what was being recommended and why.
Really positive experience all round.
August 20, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Thank you very much for your kind words and detailed feedback. We’re delighted to hear that Natasha and the team made your first service visit such a positive experience. It’s great to know you found the waiting facilities comfortable and appreciated the tracking link, refreshments, and vehicle health check video. Your satisfaction means a lot to us, and we truly value you taking the time to share your experience. We look forward to welcoming you back in the future.
North wales volkswagen
The customer service was very helpfull. When very smooth and wasn't waiting very long. I would recommend Volkswagen North Wales to friend and family and the staff were very polite. Great service
August 17, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Dear Scott, thank you very much for your kind words. We are delighted to hear that you found our customer service helpful and experienced a smooth and timely visit. It’s wonderful to know our polite team made a positive impression. Your recommendation to friends and family means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to North Wales Volkswagen Cars and Van Centre in the future.
Cupra
Arron at Cupra was very helpful as well as the other staff. Couldn’t fault the service provided!
August 18, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Thank you very much, Jacob, for your wonderful 5-star review. We’re delighted to hear that Arron and the team at Cupra were helpful and that you were pleased with the service provided. It means a great deal to us to know that our efforts are appreciated. We always strive to offer the best experience possible for our customers. Your kind words are truly encouraging, and we look forward to welcoming you back.
Very poor
Very poor, waited over 4:30hrs for Service and tyres. I understand they need approval to replace tyres. 3hours later car still not in garage for service. Had to chase up only to be told these things take time! When eventually in garage service took less than 45 min. Asked why they didn’t do service whilst waiting for tyre approval? response was it’s two different department!! Not first time I’ve had bad experience here
August 14, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Dear Arwel, We apologise for the extended waiting time you experienced and understand your frustration. Our processes for tyre approval and servicing are managed by separate departments, which can unfortunately lead to delays. We always aim to provide efficient and high-quality service, so it is disappointing to hear this was not your experience. Your feedback is important to us, and we regret that this was not the positive visit you had hoped for. Thank you for bringing this to our attention.
My 5* response
My 5* response. Excellent service throughout.I was also most impressed by the professional handling of the sale.
August 12, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Dear Nans, thank you very much for your kind 5-star review. We are thrilled to hear that you were impressed with the professional handling of your sale and that you experienced excellent service throughout. Your positive feedback means a great deal to our team and encourages us to maintain the highest standards in everything we do. It was a pleasure assisting you, and we hope you enjoy your new vehicle. Thank you once again for choosing North Wales Volkswagen Cars and Van Centre. Best Regards Johnathan Baxter
Friendly, attentive showroom staff.
Friendly, attentive showroom staff. Traded in my car for a used Skoda, having tried another brand and dealership I was very glad I returned here. Ben in particular was patient and helpful; nothing was too much trouble for him, from viewing cars to the day of collection. I'm not comfortable in car showrooms but this was a really pleasant experience and a smooth transaction. Highly recommended and pleased with my choice of vehicle.
August 10, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Thank you so much for your kind words and positive feedback. We’re delighted to hear that Ben and the team made your experience enjoyable and stress-free, especially as we appreciate that car showrooms can sometimes feel daunting. It’s wonderful to know you’re happy with your Skoda and the service you received. Your recommendation means a great deal to us. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Thanks again for choosing North Wales Volkswagen Cars and Van Centre. Kind Regards Johnathan Baxter
Reply from Sytner Group - North Wales Volkswagen
Dear Simon, Thank you ever so much for your kind words. We’re delighted to hear that you found our team really helpful and that the WhatsApp updates were appreciated. Keeping our customers well informed is something we take great pride in. Your feedback means a great deal to us and encourages us to continue providing the best possible service. We truly value your support and hope to assist you again in the future. Best wishes, Johnathan Baxter
Great service treated with respect and…
Great service treated with respect and they are always there to help which is what I liked
August 8, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Thank you very much, Misha, for your kind words and positive review. We are delighted to hear that you felt respected and well looked after during your visit. It means a great deal to us that our team’s willingness to help made a positive impression on you. Providing excellent service and support is something we take pride in, and your feedback truly encourages us to maintain these high standards. We very much appreciate you taking the time to share your experience. Best Regards Johnathan Baxter
Providing a lift to and from Llandudno…
Providing a lift to and from Llandudno was good, thanks.
The phone link to check progress on the car didn’t allow me to speak to the garage, also the number provided wasn't picked up.
The work involved an oil and filter change and cost about £250, which seems a lot.
August 5, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Dear Ian, thank you for your feedback and for recognising the lift service to and from Llandudno. We apologise for the difficulty you experienced trying to contact us by phone, which is certainly not the standard we aim to uphold. We appreciate your comments regarding the cost of the oil and filter change, and understand your concerns. Your input is valuable to us as we continually strive to improve our service and ensure our customers feel well supported throughout their experience. Best Regards Johnathan Baxter
Car Service - car not washed
Car went in for a service. Customer service was ok. Didn’t offer to make a cup of tea, it was more like ‘the hot drinks machine is over there’. Car was not washed upon return. Online booking advised that it would take 1h 30, it was 2h 30.
Previous car I had, on servicing, they washed the car and cleaned the foot wells, had spare battery for my contactless key & a bottle of windscreen washer.
August 5, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Dear Jones, Thank you for your feedback. We apologise that your experience did not fully meet your expectations, particularly regarding the wait time and the absence of certain thoughtful touches such as a complimentary drink or car wash. We appreciate your comments as they highlight areas where we can improve our service standards. Your observations about previous servicing experiences are noted, and we value your continued patronage. We hope future visits will better reflect the high standards you expect. Best Regards Johnathan Baxter
Everything ok kept to time good work
August 4, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Dear Mrs Griffiths, Thank you very much for your kind review. We are delighted to hear that everything was completed on time and to your satisfaction. Maintaining punctuality and delivering good workmanship are very important to us, and it’s wonderful to know these efforts are appreciated. Your positive feedback truly means a lot to the entire team here at North Wales Volkswagen Cars and Van Centre. We look forward to continuing to provide you with excellent service in the future. Best wishes, Johnathan Baxter
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish. Mark, Ian and the guy who did the handover (forgotten his name 🙈) couldn’t do enough to find the right car for me and went out of their way to work around my busy work schedule to get the admin done. Excellent service and will be back in 4 years time for the next Audi 🤘🏻
July 31, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Thank you Nia, for your wonderful review. We’re delighted to hear that Mark, Ian, and the team provided a fantastic experience and were able to accommodate your busy schedule so effectively. It’s great to know you’re happy with your new Audi, and we look forward to welcoming you back in four years for your next vehicle. Your kind words mean a lot to us, and we’re thrilled to have been part of your car-buying journey. Wishing you many enjoyable miles ahead!
I'm very happy with the new car
I'm very happy with the new car, Arron Williamson was very helpful and friendly. He made the deal with ease not being to pushy and the exchange was done very quick which I was very happy with.
July 31, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Thank you very much Owen, for your kind words and positive feedback. We’re delighted to hear that Arron provided a helpful and friendly service, making the whole process straightforward and stress-free. It’s wonderful to know that you’re happy with your new car and that the exchange was completed promptly. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We wish you many enjoyable journeys in your new vehicle!
Very poor contact and poor time…
Very poor contact and poor time management of my car repair.AAman diagnosed the fault but it took the garage three days to diagnose the same fault then remove and refit the gearbox on a recall but failed to notice the car was due in for an oil change. I would advise everybody to avoid the service centre or be prepared for no contact and overly slow work.
July 21, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Dear Steve, thank you for your feedback. We sincerely apologise for the delay and lack of communication you experienced during your visit. We fully understand how frustrating it must have been for you, especially with the time taken to diagnose the fault and the missed oil change. Your comments are taken seriously, and we appreciate you bringing these issues to our attention. We regret that we did not meet your expectations on this occasion and appreciate your honesty.
An excellent service from Skoda garage, Sytner Group.…
An excellent service throughout by this company servicing my fleet car. The staff were friendly, knowledgeable and helpful throughout. I had an email with a video of my car's health check during the service, with an audio of any observations made which was great to receive. I also had access to a regular update of progress throughout the process and was phoned to inform that the service had been completed and was ready for collection, which was done promptly and efficiently. I highly recommend this service and staff, 5* service!
July 28, 2026
Unprompted review
Reply from Sytner Group - North Wales Volkswagen
Thank you Chris, for your fantastic review and for choosing North Wales Volkswagen Cars and Van Centre. We’re delighted to hear that you found our team friendly, knowledgeable and helpful throughout the service. It’s great to know the video and audio updates were useful and that you appreciated the regular progress updates and prompt collection. Your recommendation means a lot to us. We look forward to continuing to provide you with excellent service for your fleet in the future.
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