Sytner Group - Nottingham Audi Reviews 

Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer motor, broken mmi) and and MOT. In for 2 days and didn’t resolve all the issues, charged for an MOT which is included in our service plan. Get better service taking my 12 year old BMW to a local garage, at least they get the work done and call you when it’s finished. Premium brand, utter BS. Can I have the same service as Tony Palmer, looks like he had lovely treatment

I called in last Saturday for a new vehicle and was met by Roger Ball who was very helpful securing me and new vehicle.
Nothing was too much trouble for him very helpful informative and courteous throughout the transaction.
I meet a lot of people in my line of work and I wish they were all like Roger.
He is credit to Audi Nottingham.

I have been a customer of Nottingham Audi for a number of years, and the level of customer service has always been exceptional.

A few weeks ago I took my car in for a repair, but unfortunately the required parts were not in stock and had to be ordered. Once the parts arrived, my repair was booked for last Thursday. Around the same time I received a reminder that my MOT was due. As my MOT is included in my service plan, I asked whether it could be carried out while the car was already in the workshop. This was arranged without any fuss.

I dropped the car off on Thursday and collected it on Friday. The repair was completed, the MOT was carried out successfully, and the car was returned to me washed and vacuumed, which was a lovely finishing touch.

A special mention goes to Leah Lovatt, who coordinated everything from start to finish. She has looked after me on several occasions, and she is always professional, friendly, organised and a pleasure to deal with. She kept me informed throughout and made the whole process completely stress-free.
The excellent service I have consistently received from Nottingham Audi over the years is a real credit to the entire team. They set the standard for customer care, and I would have no hesitation in recommending them to anyone looking for a first-class dealership experience.
Thank you, Leah, and everyone at Nottingham Audi.

Excellent customer service, kept me informed every step of the way, provided clear and concise information. Very helpful and genuinely interested in my problem and its remedy. Worth paying that little bit extra to get a better service.

Having had one car in the repair garage for 5 months, then purchasing a brand new car I was dismayed that this one then broke down after only 6 weeks and I was without it for a further 5 weeks. Moreover, whilst the staff had good intentions I believe that they are beaten by Audi's systems and offered only tokens of empathy. The return of the car was, at best amateurish having had an inadequate courtesy car.

All of Audi personnel made me very welcome and i felt valued. I was most impressed at the diagnostic video that you sent to me and it let me know of any area of my car which needed attention.
Well done Audi.

Aside from the great car, I experience professional, knowledgeable, and friendly customer service from Nottingham Audi every time I visit. My recent experience of a service and then of changing my car was excellent and I am very grateful to everyone at Nottingham Audi that made the experience enjoyable and supported.

Attentive & gracious

I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an absolute pleasure. Everything was as discussed and the process to handover went without any last minute surprises.
I can’t thank Roger enough and consider him to be a friend as well as a font of knowledge on his sales products.
Regards
David

Jakub was a great Salesman, I’ve dealt with many and he stands out for being professional and very helpful along the way, a very smooth transaction

All staff very friendly and efficient. Heather kept us up to date with work in progress and explained all very clearly on collection. Job completed on time. A very happy customer as always.

Very straightforward, good service, well looked after by Roger

Chloe was really helpful along with Hannah on the sale of my new car. She explained everything really well and I’m super pleased with my new car.

Impressed with the video of my car being serviced.
All the staff were really helpful.

Excellent customer service, from Rebecca and the Mechanic doing my car

Left my car with the bodyshop for some paintwork and had it returned the same day. Extremely smooth process. The department as a whole was outstanding, keeping me informed and managing expectations. Craig was first class. Polite, efficient and went that extra mile. Excellent service. Well done team!

We felt really cared for by Jake and the team. They gave us a lot of choice and clarity. Jake was really great at communicating with us, professional and friendly, and we will be coming to him every time we need a car. Thank you again.

Great customer service and consideration from Craig in the bodyshop.

Grace was amazing when purchasing my new audi, so helpful and informative!!

Thank you Grace!!