At first we got off to a rocky start when my car broke down, but then thankfully Lauren at Nottingham Audi got involved and resolved my issue and restored my faith with you. She was understanding of m... See more
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Location
Switch location11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ Nottingham, GB
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You are always made welcome at Nottingham Audi. Car was in for regular service and MOT. Heather explained the order of the work and gave a very reasonable estimate of the time it would take. I was... See more
I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an ab... See more
Left my car with the bodyshop for some paintwork and had it returned the same day. Extremely smooth process. The department as a whole was outstanding, keeping me informed and managing expectations. C... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, United Kingdom
- 0115 988 2820
4.6
Excellent
885 reviews
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You are always made welcome at…
You are always made welcome at Nottingham Audi.
Car was in for regular service and MOT.
Heather explained the order of the work and gave a very reasonable estimate of the time it would take.
I was updated periodically about the progress.
September 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
At first we got off to a rocky start…
At first we got off to a rocky start when my car broke down, but then thankfully Lauren at Nottingham Audi got involved and resolved my issue and restored my faith with you. She was understanding of my situation, took the time to listen to my concerns and kept me in the loop. She called me back when she said she would and went that extra mile.
September 10, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you, Miss Rapley, for your kind words. We’re delighted to hear that Lauren was able to support you during what was understandably a frustrating time. It’s important to us that our customers feel listened to and valued, and we’re pleased Lauren kept you informed throughout. Thank you once again for sharing your experience. The Nottingham Audi Team.
This is my first time purchasing a car…
This is my first time purchasing a car from Audi. I originally found a car online, however it was unavailable. Chloe Lindley contacted me with an alternative and invited me to the showroom. She took the opportunity to discuss what I was looking for, keeping in mind my budget. This was a friendly conversation and she knew straight away the things I’d like and wouldn’t. We sat and looked through many cars online until we found a beautiful car that had more to offer than what I originally wanted. There was no pressure on her side and she invited me back for a test drive the next day. The next day, we went on the test drive and discussed with me all the features of the vehicle. What I appreciated was at no time was any pressure put on me to purchase. I was very happy with the car so left a deposit. The car took a while to arrive from a different branch however Chloe kept me updated throughout the whole process. On arrival, Chloe thoroughly checked the vehicle and did an unveiling for me! Which I loved! Not only was she professional in all that she offered including add ons but she was friendly, understanding and down to earth! We had many conversations unrelated to vehicles but it’s a great way to get to know your customers!
I enjoyed her service, therefore recommended my Mum to purchase a car from Chloe (which she did), my sister and my cousin!
Thank you Chloe xx
Attiya
August 30, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you so much, Attiya, for your lovely and detailed review. We’re delighted Chloe provided such a friendly, professional, and pressure-free experience, helping you find the perfect car within your budget. It’s wonderful to hear you enjoyed the personal touch and ongoing communication throughout the process. We truly appreciate your recommendation to your family and your kind words about Chloe’s service. We wish you many happy miles in your new car and look forward to welcoming you and your family again in the future.
Poor customer service
I took my car in for a recall and i had to pay for a courtesy car not a good start I needed a reset on the mmi to make me the first user heather told me she could do this right there and then great but no she couldn’t and I think as it was 5.55 and she finished at 6 she couldn’t be bothered to do the reset so she would have to do this the next day she didn’t do it I emailed her and she said you will have to ring the dealership as she was not at work very poor customer service she could have got someone else to reset it and let me know simple but no iv got to get in touch well I think I’ll sell the car and never get another Audi who’s the looser now
September 2, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Michael, we are sorry to hear about your disappointing experience with our customer service and the inconvenience caused regarding the MMI reset. We appreciate your feedback and understand how frustrating it must have been to feel unsupported during your visit. At Nottingham Audi, we strive to provide excellent service and regret that this was not reflected in your recent interaction. Your comments have been noted, and we hope you might reconsider your decision in the future. Thank you for sharing your thoughts.
Good timings and coffee comfortable…
Good timings and coffee comfortable chairs a nice waiting experience Leah was very nice
September 7, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Keeley, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found the timings convenient and enjoyed the comfortable seating and coffee in our waiting area. It’s wonderful to know that Leah provided you with a pleasant experience, as we always strive to offer friendly and attentive service. Your comments are truly appreciated and motivate us to maintain our high standards. We look forward to welcoming you back to Nottingham Audi in the future. Best wishes, The Nottingham Audi Team
Reply from Sytner Group - Nottingham Audi
Hi Stuart, Thank you very much for your kind words and for recognising our team. We are delighted to hear that your experience at Nottingham Audi met your expectations. It is always our aim to deliver exceptional customer care and ensure every visit is a positive one. Your feedback is truly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back in the future. Best wishes, The Nottingham Audi Team
First class service
First class service, very professional and friendly at Nottingham Audi. Thanks Katy!
August 31, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you very much for your kind words, Rick. We’re delighted to hear that you please with the service at Nottingham Audi. Katy will be pleased to know her efforts were appreciated. It’s always our aim to provide a first-class experience for all our customers, and your positive feedback truly means a lot to us. We look forward to welcoming you back in the future. Thanks once again for taking the time to share your experience.
I can't thank Isobel at the Nottingham…
I can't thank Isobel at the Nottingham branch enough, she went above and beyond to make sure the problem I had with my car was sorted much quicker than I could've expected.
August 27, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Thomas, Thank you ever so much for your wonderful review. We are delighted to hear that Isobel was able to assist you promptly and exceed your expectations. It’s always our aim to provide exceptional service and ensure our customers feel valued and well cared for. Your kind words mean a lot to us and Isobel will be thrilled to know her efforts made a real difference. We truly appreciate you taking the time to share your experience with Nottingham Audi. Best wishes, The Nottingham Audi Team
I was made very welcome from entering…
I was made very welcome from entering the Branch.Staff were all friendly and polite.The Salesman Cameron was 5 star..
August 25, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear DJB Industrial, Thank you very much for taking the time to share your experience. We are delighted to hear that you felt so welcome upon arrival and found our staff friendly and polite. Cameron will be thrilled to know he made such a positive impression. Your feedback truly means a lot to us, and we hope to continue providing excellent service whenever you visit Nottingham Audi. Kind regards, The Nottingham Audi Team
Sytner Audi Nottingham
As soon as you walk in you are met with a warm welcome and a grate waiting area all the staff are very helpful and I had a grate experience with Lauren Smith who was very helpful and sorted everything out for and I can not praise the staff enough well done Audi Sytner Nottingham
August 24, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Keith, Thank you ever so much for your kind and thoughtful review. We’re delighted to hear you felt welcomed at Nottingham Audi. It’s wonderful to know Lauren Smith provided such excellent support. Your Review means a great deal to all of us here at Audi Sytner Nottingham. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Best wishes, Audi Sytner Nottingham Team
Jake was amazing
Jake was amazing - spent time with us - nothing was too much trouble. Thank you, Jake, for making our experience exceptional.
August 24, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you so much for your wonderful review, CW. I know Jake will be absolutely thrilled by your review. Your kind words truly mean a lot and are a great encouragement to the whole team. It’s always our aim to provide the best possible service and to ensure every visitor feels valued. We very much appreciate your feedback and hope to welcome you back again soon. The team @ Nottingham Audi
Contact method
Issues with the car were resolved very quickly and the in person service in the dealership was fantastic but I found that the way in which you get in touch with the dealership, the fact that you can’t get hold of a human via any of the phone numbers and the fact you have to get in contact via WhatsApp is very poor and quite frustrating
August 10, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Hi James, thank you for sharing your feedback. We’re pleased to hear that the issues with your car were resolved quickly. However, we apologise for any frustration caused by the difficulty in reaching a member of staff via phone. Your comments are appreciated and help us understand the importance of clear and accessible communication for all our customers. Thank you once again for your review.
Indya was my contact a polite…
Indya was my contact a polite professional person courteous at all times a credit to your company
August 13, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Rita Poole, Thank you very much for your kind words and positive feedback. We are delighted to hear that Indya provided you with a professional experience. It is always our aim to ensure every customer feels valued and well cared for, and your recognition of Indya’s efforts is truly appreciated. We will be sure to pass on your compliments. Thanks again for choosing Nottingham Audi, and we look forward to welcoming you back in the future. Kind regards, Nottingham Audi Team
Excellent Service
Our experience from the first call to the handover of the car was excellent. Cameron was very knowledgeable, helpful & attentive and was a very easy to deal with. I certainly would go back to Cameron in the future when it’s time for a new car!
August 11, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Charlie, Thank you very much for your kind words. We’re delighted to hear that Cameron provided a good service throughout. It’s wonderful to know that the process was smooth and enjoyable from start to finish. Your recommendation means a great deal to us, and we’re thrilled that you would choose to return to Cameron when the time comes for your next vehicle. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Nottingham Audi Team
Ongoing issues!
My car has been in at Audi Nottingham on 3 separate occasions in relation to a number of software issues. Following identification that it required a major software update it went in again. Unfortunately, some of the issues are still present and I am awaiting contact from the dealership about the next stage. However, being without my car for 3 days has been a huge inconvenience.
August 4, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Eleanor, Thank you for sharing your experience. We sincerely apologise for the inconvenience caused by the ongoing software issues and the extended time without your car. We understand how important your vehicle is to your daily life and appreciate your patience during this process. Your feedback is valuable to us, and we are committed to improving our service. Please do not hesitate to reach out to our Service Reception Manager, Lauren Smith - laurensmith@sytner.co.uk, if you have any further concerns or require assistance. Kind regards, Audi Nottingham
Good Service
Warm greeting on arrival. Process fully explained and charges made clear
August 4, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Hi Jayne, thank you very much for your kind words and for taking the time to share your experience at Nottingham Audi. Your feedback is greatly appreciated and motivates us to maintain a high standard of service. We look forward to welcoming you back in the future. Kind regards, The Nottingham Audi Team
Great service from start to finish
Sam made the whole transaction straightforward and easy. He identified a suitable vehicle matching my requirements and dealt with everything until handover.
July 30, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Thank you very much for your kind words, David. We’re delighted to hear that Sam was able to make the process simple and straight forward. It’s always our aim to ensure every aspect of your experience is seamless. Your feedback means a great deal to us, and we’re pleased that everything was handled smoothly right through to handover. We hope you thoroughly enjoy your new car and look forward to welcoming you again in the future.
Poor aftersales services
Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer motor, broken mmi) and and MOT. In for 2 days and didn’t resolve all the issues, charged for an MOT which is included in our service plan. Get better service taking my 12 year old BMW to a local garage, at least they get the work done and call you when it’s finished. Premium brand, utter BS. Can I have the same service as Tony Palmer, looks like he had lovely treatment
July 22, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Dear Daniel, We are truly sorry to hear about your disappointing experience with the aftersales service at Nottingham Audi. It is our aim to provide clear communication and thorough care for all customers, and it appears we have fallen short in your case. We appreciate your feedback regarding the MOT and repair issues, and understand your frustration. Your comments will certainly be taken on board as we strive to uphold the high standards expected from a premium brand. Kind regards, Nottingham Audi Team
I called in last Saturday for a new…
I called in last Saturday for a new vehicle and was met by Roger Ball who was very helpful securing me and new vehicle.
Nothing was too much trouble for him very helpful informative and courteous throughout the transaction.
I meet a lot of people in my line of work and I wish they were all like Roger.
He is credit to Audi Nottingham.
July 18, 2026
Unprompted review
Reply from Sytner Group - Nottingham Audi
Hi James, Thank you ever so much for your kind words. We are thrilled to hear Roger provided provided you with a good experience throughout your visit. It is wonderful to know his dedication made securing your new vehicle a positive one. Your praise is genuinely appreciated, and we will be sure to pass on your compliments to Roger. We wish you many happy miles in your new Audi and look forward to welcoming you back in the future. Best wishes, Audi Nottingham
Exceptional Customer Service from Nottingham Audi
I have been a customer of Nottingham Audi for a number of years, and the level of customer service has always been exceptional.
A few weeks ago I took my car in for a repair, but unfortunately the required parts were not in stock and had to be ordered. Once the parts arrived, my repair was booked for last Thursday. Around the same time I received a reminder that my MOT was due. As my MOT is included in my service plan, I asked whether it could be carried out while the car was already in the workshop. This was arranged without any fuss.
I dropped the car off on Thursday and collected it on Friday. The repair was completed, the MOT was carried out successfully, and the car was returned to me washed and vacuumed, which was a lovely finishing touch.
A special mention goes to Leah Lovatt, who coordinated everything from start to finish. She has looked after me on several occasions, and she is always professional, friendly, organised and a pleasure to deal with. She kept me informed throughout and made the whole process completely stress-free.
The excellent service I have consistently received from Nottingham Audi over the years is a real credit to the entire team. They set the standard for customer care, and I would have no hesitation in recommending them to anyone looking for a first-class dealership experience.
Thank you, Leah, and everyone at Nottingham Audi.
July 16, 2026
Unprompted review
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