Sytner Group - Nottingham Audi Reviews 

Great service from Nottingham Audi. Craig Hanrahan was really helpful and repairs to my car were completed quickly with impressive results.

Rachel made my visit soo smooth very understanding thx u Rachel

I wanted to write a review for Nottingham Audi after they carried out my MOT inspection, and as always, everything went very smoothly. Whenever something needs fixing, they approach it in a very friendly and helpful way. That’s why I highly recommend Sytner Nottingham Audi to all Audi owners — and even those who drive other brands — for a visit and to make use of the services they provide.
Kind regards,
Jacek Marzynski

Service with loan car was good as promised and efficiently done in my time scale. I was updated on progress.
Return of loan car and pickup was efficient. Isabel handled my visit with efficiency and politeness.

The salesman that introduced himself to us ( Roger at nottingham Audi) was very friendly and help and guided us through sales process. I hope he is still with you on our next purchase in a few years

Always a lovely welcome, my car is in expert hands from start to finish.

If you are going to have your car serviced, use another Audi dealer.

I have bought my last 4 cars from Audi Nottingham but have noticed a significant deterioration in the service team. My experience is that all they are interested in is taking your money.

My experience involves the following:
- I had an issue with my Q5 Hybrid not charging intermittently and took it in for an investigation over 2 months ago. The team found no fault and said it must be my charger at home. I had the supplier come out (at my cost) to check the charger and no fault was found.
- I took my car in for a service and MOT and advised them that the issue had got worse and could they please check it again. I explicitly asked them to check the charging cable and explained the charging point had been checked (at my expense).
- I rang later in the day to follow up and the service team did not appear to be aware of the fault and the fact it needed checking. I went in at the time promised to pick up my car and was in the waiting area for around 90 mins. Eventually the car was returned to me and the fault had been the charging cable (as I had suspected and advised them at drop-off). They needed to order a spare one and said it may take a couple of days. I asked if I could borrow one in the meantime and the answer was no.
- I asked if the new cable would be sent to my home and they told me no - I had to come and pick it up.
- I asked if I could pay tomorrow once we had agreed compensation. They said no or they could not give me the keys back (I have been a customer for over 12 years).
- I asked if I could see the manager but they had gone home in-between me arriving and being advised of the situation. I didn't get to leave until after 6pm.
- I paid and asked for a call back the following morning. No call back came and I am still waiting. I have no idea if the part has been ordered or if any action will be taken regarding my out-of-pocket expenses for the cost of the charger test at my home.

I am self-employed and every time I have to drop the car off or am waiting I am not being paid. This does not seem to bother them.

The warning signs have been evident for a while - arriving for the drop-off on time and often having to wait between 10 and 20 minutes for the relevant member of staff to take my key and obtain 1 signature is an indicator of problems downstream.

My experience with the sales team has been great - it's just the service team. If I ran my company in the same way they run their service team, it would go out of business.

After cancelling a Motability order with another dealer,I sent a request for a test drive,at Nottingham
Within the hour was called back,took a test drive for an A3 S line an hour later and was advised the exact model was available on site.
Made the order and could pick the car up later in the week.Over the moon being able to sort within a week to pick my car up.
Many thanks to Kieran,made my day and week.

Service
Very helpful

All staff are very helpful professional and courteous.

My daughter sadly had an accident and took her vehicle to Synter Nottingham. Paul Mason the Body Shop Manager not only provided peace of mind to myself and my daughter with providing a courtesy vehicle for the duration of the repair, but his communication with us throughout and professionalism was first class. There were significant delays due to her insurance provider which was no fault to the garage and Paul reassured us and remained very professional and courteous at all times. Paul and the staff at The Body Shop Sytner Audi Nottingham were by far the best garage we have ever dealt with and we would have no hesitation in recommending them to anyone.

Sam made the sale super easy. Nothing was too much hassle. Any question I had he answered and it made the whole process so smooth.

Sam the salesperson was a star nothing was too much trouble for him he went through every process thoroughly and made my buying experience easier than I would have expected. Everything at Nottingham audi was excellent . I would highly recommend them.

Would like to think Peter Jake and the staff for making my purchase effortless very helpful polite staff. Jake explained everything about the car effortlessly and made it so easy to understand ,can't thank them would not hesitate to buy another vehicle from them

Helpful staff, job done quickly & efficiently with no hassle.

Vernon was really helpful. He helped me in less than 10 minutes. Really grateful for his help

I booked my vehicle in for an Aircon re-gas and MOT recently. This was booked well in advance as I had requested a courtesy car. The vehicle was dropped off early in the morning and I was told the last collection time was 17:45. I had not received any communication during the day and following the progress on the online system, it still showed as car waiting to go into the workshop by 16:00. As it takes me 45 mins to get to the dealership during rush hour, I decided to drive to the dealership for 17:30 just before the cut off. I received the health check video at 17:00pm and arrived at the dealership shortly after. I waited until 17:50 when the vehicle was finally released to me. I asked to confirm the vehicle had been MOT'd, which took around 10 extra mins to check before being told the vehicle had passed its MOT. I then received a call the following day to say the MOT had in fact not been carried out and although they had tried, the emissions software wasn't working (vehicle is electric). Giving the benefit of the doubt, I booked the vehicle back in for a re-MOT the following week as a waiting appointment. From my understanding an MOT takes around an hour, plus some time for moving the cars around etc which I understand. After handing over the keys at 10:50 (appointment was 10:55) I waited patiently. Health check video received at 12:34. The waiting appointment took around 3 hours before the keys were handed back to me ready to depart. During both visits the reception staff were excellent, very attentive and well mannered. I believe this could have been handled better and expectations managed better.