Excellent service provided through Nathan Sivills. I had initially boughtt the car in for some work and the problems were found at this visit. I was informed someone would be in touch. No one got in t... See more
Company replied
Location
Switch locationLonglooms Road East, Cheshire Oaks, CH65CH65 9LF Ellesmere Port, England, GB
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Pickup service very helpful. Car serviced and valeted as expected. But I had a couple of queries regarding the invoice and so rang to speak the service advisor the following day. Rang first thing... See more
Company replied
same as always best service ive had from any dealership theres a reson we stick to porsche its not only the cars its the package .
Company replied
Jaz took the issue with my car very seriously and dealt with it very professionally. I'm sure it was difficult to fit me in at short notice, but Jaz made it happen. I was kept informed as to the progr... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Longlooms Road East, Cheshire Oaks, CH65CH65 9LF, Ellesmere Port, England, United Kingdom
- +441513734899
4.0
Great
340 reviews
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Absolutely useless dealership
Absolutely useless dealership. Made promises they didn’t keep during my service. Last time I will buy a Porsche
April 28, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Roy, We are truly sorry to hear about your disappointing experience with our dealership. We sincerely apologise for any inconvenience caused during your service. We value your feedback and would like to invite you to contact our Head of Business, Gene Linford, at gene.linford@porschechester.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to address this directly. Kind regards, Porsche Centre Chester
We visited the showroom at Chester to…
We visited the showroom at Chester to buy a birthday present for my husband, Calum was excellent in helping us find some clothing and other items. A lovely lady on reception made us a coffee while we waited. Great customer service and experience.
May 13, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good afternoon Gwyneth, Thank you for your kind feedback following your recent visit to Porsche Centre Chester. I’m delighted to hear that Calum looked after you so well and that the team made you feel welcome during your visit. We truly appreciate you taking the time to share your experience and I will ensure your comments are shared with both Calum and our reception team. We hope to welcome you back again soon. Kind regards, The Team at Porsche Centre Chester
Appalling Customer Service
Customer service falls well below the standard expected. I left my Panamerra last week, for 3 days, for a service & MOT test clearly stating that I needed the car back to go on a short holiday. On the way to pick the car up, I was phoned to say it would not be ready with no offer of a courtesy car which resulted in me having to make last minute alternative transport arrangements. A complimentary vehicle wash and interior vacuum was offered which I accepted clearly showing on the invoice. This was not carried out when I collected the vehicle. The total invoice was in excess of £3000. Customer service is appalling, I shall not be going back and would not recommend anyone to go to Chester Porsche for servicing or purchase of a new vehicle.
May 5, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Mr Schofield, We are truly sorry to hear about your disappointing experience with our service and the inconvenience caused. This is not the standard we strive to uphold at Porsche Centre Chester. We would like to invite you to contact our Aftersales Manager Stephen Hewitt at steve.hewitt@porschechester.co.uk, so we can address your concerns directly. Your feedback is important to us, and we hope to have the opportunity to restore your confidence in our centre. Kind regards, Porsche Centre Chester
Outstanding VIP experience from start to finish
Outstanding VIP experience from start to finish. The team made buying my 911 feel genuinely special. Jack was extremely knowledgeable, professional, and clearly passionate about the brand and providing the absolute best customer experience - thank you so much. Simon was outstanding in his support who made the lifetime dream happen - thank you so much too I truly appreciate what you both delivered.
Communication was seamless throughout, and every single detail was handled with care. The handover was exceptional too, I could not be more pleased with the car when it was delivered and this really elevated the whole experience. What a first-class dealership and such a fantastic team— thank you Jack and Simon and Matt and the whole team at Porsche Chester whom I highly recommend to anyone looking to buy a Porsche.
April 24, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Thank you, Sarb, for your wonderful review. We are delighted to hear that Jack, Simon, Matt, and the entire team at Porsche Centre Chester made your 911 purchase such a memorable and special experience. It’s fantastic to know that our passion for the brand and commitment to exceptional customer care truly shone through. Your kind words mean a great deal to us, and we’re thrilled you are so pleased with your new car. We truly appreciate your high recommendation. - Team Chester
Excellent masterclass
I had an arranged masterclass with Hannah today together with my son-in-law. She went through the technicalities in the friendliest and most professional way and the whole experience reinforced my view that acquiring a Macan was one of the best decisions I have made. Thank you Hannah.
April 16, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Thank you, Michael, for your kind words. We’re delighted Hannah provided such a professional and friendly masterclass. Enjoy your Macan and safe driving ahead! - Team Chester
I’ve received excellent service from my…
I’ve received excellent service from my initial sales enquiry through to after-sales support. I’ve purchased three new vehicles from this dealership within the last 12 months and received the same high standard of service every time.
February 20, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Tony, Thank you for your continued trust in Porsche Centre Chester. We’re delighted to consistently provide you with excellent service. - Team Chester
Everything ran to schedule and they…
Everything ran to schedule and they even managed to make a special effort to get my car back to me for a specific time so that I could get to the meeting I was worried I would miss.
December 18, 2025
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Ian, Thank you for your kind words. We’re delighted to hear everything ran smoothly and that we could help you make your meeting on time. - Team Chester
zero customer service.
Difficult to contact , rarely call back .Matter of fact approach . Unhelpful.
Historic issues with Porsche Chester since buying new 2024.
April 1, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good Afternoon, We apologise for your experience and appreciate your feedback. We would like to invite you to contact our Head of Business, Gene Linford, at gene.linford@porschechester.co.uk to discuss your concerns further. - Team Chester
Disorganised admin and poor service experience
I was originally able to book a service appointment via the app on 3/4/26, am. This was Good Friday, which I thought was odd, but very convenient for me. I received email confirmation and a text reminder so I assumed all was correct. We turned up at 0830 to find the service centre shut for Easter weekend. I fed this back via the website and received a phone call from a charming Sales Manager, who offered an apology and said he would ask the service team to contact me and make amends.
I went to the showroom on Tuesday 7th April 26 to make a new booking face to face. For reasons unexplained this took over an hour to do. I dropped my vehicle off for service on 10/4 as agreed, this was a tedious, time consuming process as well, why don't you just have a secure 'key drop'? I thought my car was in just for an oil service but a call later that day confirmed it required a major service as well as it is 2 years old. Surely the service team should have known that when I booked it in with them earlier in the week, face to face?
I am totally sick of this place and I'm going back to Porsche centre, Wilmslow, where I have never had any problems with multiple previous cars. The service/admin at Chester just sucks. You are better off travelling the extra 30 miles to Wilmslow.
April 10, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good Afternoon, We apologise for the inconvenience you experienced and appreciate your feedback. We would like to invite you to contact our Head of Business, Gene Linford, at gene.linford@porschechester.co.uk to discuss your concerns further and help improve your experience. - Team Chester
My experience with Porsche Chester has…
My experience with Porsche Chester has been outstanding from start to finish.
Jack handled the order and was excellent throughout—professional, knowledgeable, and always responsive. Even while away on a course, he still checked in regularly and called me afterwards to make sure everything was running smoothly, which really shows the level of service.
On collection day, Georgina carried out the handover and made it a great experience. It didn’t feel rushed at all—she took the time to go through everything properly and made sure I was completely comfortable with the car before leaving.
The car itself is incredible—build quality, performance and overall driving experience are exactly what you’d expect from Porsche.
A first-class experience all round. Highly recommended.
April 10, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Dave, Thank you very much for taking the time to share such a kind and detailed review of your experience with Porsche Centre Chester. We’re delighted to hear that everything from the ordering process through to collection met and exceeded your expectations. Jack will be especially pleased to hear your comments regarding his professionalism, communication, and commitment, and it’s great to know that Georgina made the handover experience so relaxed, thorough, and enjoyable for you. We’ll be sure to pass on your feedback to them both. We’re also thrilled that you’re enjoying the car itself and that it delivers everything you’d expect from Porsche. Thank you again for your recommendation, it truly means a great deal to the whole team. We look forward to seeing you again soon! Kind regards, The Team at Porsche Centre Chester
Great customer service from the team at Porsche Centre Chester.
Great customer service from the team at Porsche Centre Chester.
Particularly sales exec Andrew Haynes who looked after me personally and made the whole process of buying my Porsche a really pleasant one. Great attention to detail and nothing was too much trouble. Andrew's professionalism and knowledge really stood out and he would definitely be my go to contact for future purchases.
Manager Simon Holmes was also really helpful with useful advice and guidance. And all the staff were very welcoming and friendly. I couldn't fault Porsche Centre Chester and would definitely recommend them to friends and colleagues.
April 9, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Mr Watson, Thank you for your kind words. We’re delighted Andrew and Simon provided such excellent service. It’s wonderful to hear you felt welcomed and well supported throughout your purchase. Your recommendation means a great deal to the entire Porsche Centre Chester team. - Team Chester
I called in to see Hannah Kiersey on…
I called in to see Hannah Kiersey on 24th March for my “masterclass”on how to work all the tech on my new Macan S. It proved very useful. Thank you Hannah.
March 24, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good Afternoon Paul, Thank you very much for taking the time to leave such a kind 5‑star review. I’m delighted to hear that your visit to Porsche Centre Chester was such a positive experience. Hannah will be really pleased to know that the Macan S technology masterclass proved so useful. She takes great pride in making sure our customers feel confident and comfortable with their new vehicles, so your feedback means a lot to her and to the wider team. Thank you again for your lovely comments and for choosing Porsche Centre Chester. Kind regards, The Team at Chester
Alan in sales has always been excellent,
March 31, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Mario, Thank you for your kind words. We’re delighted Alan provided excellent service during your visit. Your support means a lot. - Team Chester
Great company to deal with
All staff are very friendly and helpful. Martin who i dealt with was very professional and got things sorted quickly and smoothly and kept me up dated.also big shout out to the car cleaning guys my car came back gleaming.
March 30, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good Morning David, Thank you for taking the time to share your feedback following your visit to Porsche Centre Chester. We’re delighted to read your kind comments and to know that your experience with us met your expectations. Your praise for Martin’s professionalism and clear communication is very much appreciated and will be shared with him. We’re also pleased that our car cleaning team made such a positive impression, they take great care in ensuring every vehicle is returned to the highest standard. Thank you once again for your thoughtful review and for choosing Porsche Centre Chester. Kind regards, The Team at Porsche Centre Chester
Great customer care
April 1, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good Morning, Thank you very much for taking the time to share such positive feedback. We’re delighted to hear that you enjoyed your experience with us at Porsche Centre Chester. Hope to see you again soon! The Team at Porsche Chester.
Poor Customer Service
My vehicle spent over 8 months at the dealership (continuously) while a warranty issue was dealt with. The car was returned to me on 17th March allegedly with a clean bill of health but the same fault that it had originally gone in with presented itself again on my drive home. The custom service I have received has been severely lacking at every stage and so unfortunately I cannot in any way give Porsche Chester a positive recommendation.
March 17, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good Morning Mike, Thank you for taking the time to share your feedback. I am sorry to read of your dissatisfaction with your experience at Porsche Centre Chester. While we respect your viewpoint, we do not agree that the level of service provided was lacking. Throughout the period your vehicle was with us, our team worked extensively and went above and beyond in a number of areas to support you and to ensure the matter was handled in line with Porsche warranty and technical standards. Following a detailed investigation, we can confirm that the concern identified after the vehicle was returned was not the same fault as originally reported. The vehicle has since undergone further assessment and preparation and is now deemed fully compliant with Porsche preparation standards. Gene Linford, Centre Principal, will contact you today to discuss this matter in more detail and to agree the next steps. Thank you for your patience. Kind regards, The Team at Porsche Centre Chester
Sytner group customer service
Just a follow up on my recent review for Porsche centre Chester.
I have just now been threatened by a member of staff over the phone, that if I talk to anyone while picking my car up, I’ll be escorted of the premises.
Just to remind people, I have incurable cancer
UPDATE
So been to pick the car up today.
Dealt with a really nice staff member, explained my frustrations. She listened and showed me to the car.
Car looked great as they had give it a clean also.
Just about to drive away all happy when one of their management team came out to the car.
After a brief discussion he told me I can no longer go to the garage anymore as I have given them 1 star on this platform.
He also told me ( a man with incurable cancer) “ life’s too short”
He is the gentleman who responds to complaints :-/ so I have a useless 2 year warranty.
So sad that management are letting down their employees
Unfortunately the reply below just isn’t true.
The gentleman below is the one that has banned me for the honest review I’ve written.
This car was my “ sod it” car having been diagnosed with incurable cancer.
I will now sell the car as Porsche Chester has ruined this for me now.
I hope you are proud of what you have achieved.
Edit
Yet again this gentleman ( who seems to have a personal vendetta as I caught him out lying to me) is painting a wrong picture.
I was threatened to be escorted of the premises if I chatted to any other customers about my experiences. I simply asked how they would do that but they wouldn’t answer.
How a prestige car sales site can act like this is beyond me.
I also took out a 2 year warranty with the car. It’s had 2 claims against it.
They’ve now said they won’t cover my car anymore.
I do have a contract with them so not sure how they can do this but I’ll be getting advice.
April 1, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good Morning Mark, thank you for updating your review. We would like to clarify that we do not agree with the comments regarding threatening behaviour. Having reviewed the relevant phone calls, we are satisfied that Layla conducted herself politely and professionally throughout. We also disagree with your account of events relating to management and do not recognise the suggestion that our team has acted inappropriately or let down its colleagues. While customer service and satisfaction are extremely important to us in everything we do, we also have a responsibility to support and protect our staff and ensure they are not placed in difficult or unfair situations. With regard to the suggestion that you were banned for leaving an honest review, we do not agree with this characterisation. As always, we value our customers and our Porsche customers very highly. At the same time, we believe that our team deserves to be treated with the same level of respect that we aim to show to all those who interact with our centre. Kind regards, Gene Linford - Centre Principal
A word of warning
A word of warning. Please take care when trusting your Porsche to this organisation for servicing and warranty work. The customer service performance is pretty shocking for a premium brand. I can’t begin to list the litany of issues I have experienced.
March 6, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good afternoon Dewi, Thank you for taking the time to share your feedback. I’m sorry for the frustration caused by the dashcam issue. I can confirm that this matter is now being resolved, a replacement dashcam has arrived and will be fitted under warranty. Our Centre Principal, Gene Linford, has been in touch with you today to agree the next steps and ensure this is dealt with as quickly and smoothly as possible. We appreciate you bringing this to our attention and thank you for your patience while we work to put things right. Kind regards, The Team at Porsche Centre Chester
Absolutely appalling
Absolutely appalling
Whilst the reason for my appointment as confirmed 2 days prior they still failed to do one of my requirements (wheel painting to damage ) not telling me until I paid and then stating I would need to rebook even though they had th car for 2 days and messed up ordering the correct tyres
This is the third occasion when I have been let down and in each visit asking for the manager to call but that has simply not happened
I , my wife e and son have all had issues with the service department over the last 6 months to such an extent we will not be using this dealership ever again
March 27, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good Afternoon Simon, Thank you for your feedback, and I’m sorry to hear about your experience with us at Porsche Centre Chester. We recognise that miscommunication within our bookings team contributed to the issues surrounding your MOT test and alloy wheel refurbishment, and that this was not communicated clearly at the time. Our Centre Principal, Gene Linford, has been in touch with you today to personally apologise and to thank you for sharing your feedback. We value comments such as yours, as they help us identify where we must improve. Kind regards, The Team at Porsche Centre Chester
I would like to express my thanks to…
I would like to express my thanks to the sales staff and particularly James Mceown of Porsche Chester for his excellent professional help and assistance with my recent Porsche Macan T purchase
March 26, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that James provided you with excellent and professional assistance during your recent Porsche Macan T purchase. We hope you enjoy your new Porsche and we look forward to welcoming you back to Porsche Centre Chester in the future. Thank you once again for your support. Kind Regards, Porsche Centre Chester
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