Derek stayed late to accept the car as it was a fault that came up late in the afternoon. He communicated the battery problems promptly, arranged a loaner car and had the car returned quicker than exp... See more
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I recently took my Porsche to Porsche Edinburgh for its MOT, and I couldn’t be happier with the service I received. From start to finish, the experience was professional, efficient, and completely... See more
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The porshce Edinburgh Centre, were great to deal with helpful,nothing too much trouble, from getting the rght car and dealing with Scott to dealing with James in finance everything run smooth, sec... See more
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Not the best service experience! Car was in dealership for full day before any work was started (according to the tracking app supplied). Consequently it was not ready when I needed it 2 days late... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Fort Kinnaird,4 Oversman Road, EH15 3BZ, Edinburgh, United Kingdom
- 0131 629 0689
4.6
Excellent
79 reviews
Asks customers to review
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Request was dealt with quickly and I…
Request was dealt with quickly and I was given courtesy car while work carried out. Staff were very polite and friendly.
July 30, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Porsche centre Edinburgh
Porsche centre Edinburgh, has fantastic staff, I was certainly impressed, but the car has left me wondering if I made a mistake, in the first fortnight in the garage twice, second time had to be brought in on a low loader, not the best first impressions, but to be far by first Macan had no problems whatsoever, so it's a wait and see.
June 24, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Dear John, thank you for your honest feedback. We are pleased to hear you found our staff fantastic and were impressed with their service. However, we are sorry to learn about the issues you have experienced with your new Macan, especially within such a short time. We appreciate your patience and understanding as you wait to see how things progress. Your previous positive experience with your first Macan is certainly encouraging, and we hope this one will meet your expectations in due course.
Porsche Edinburgh experience
I recently took my Porsche to Porsche Edinburgh for its MOT, and I couldn’t be happier with the service I received. From start to finish, the experience was professional, efficient, and completely hassle-free.
A special thank you to Derek who was incredibly helpful throughout the process. He kept me informed, answered all my questions, and made sure everything was handled smoothly.and made sure I had a courtesy car . A shoutout to Pauline and Calum as well for their role in my experience.
Thank you to the whole team at Porsche Edinburgh for making the experience so easy. I would highly recommend them to anyone looking for first-class customer service and professionalism.
July 24, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Dear Binu, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Derek, Pauline, and Calum provided you with such excellent service and that the entire process was smooth and hassle-free. It’s wonderful to know you felt well looked after throughout your MOT visit. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Porsche Centre Edinburgh in the future. Kind regards, Porsche Centre Edinburgh Team
Service beyond the call
Derek stayed late to accept the car as it was a fault that came up late in the afternoon. He communicated the battery problems promptly, arranged a loaner car and had the car returned quicker than expected. Mark carried out the repair and his expertise on Taycan’s is a very big asset to edinburgh Porsche centre.
July 16, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Thank you for your feedback Harry. We're so pleased Derek and Mark were able to get you back on the road quickly. We'll be sure to pass on your kind words—they'll really appreciate them. Thanks again for your feedback!
Great service from Dawn
July 21, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Thank you - we appreciate your valued feedback! Porsche Centre Edinburgh
Good and timely service from Porsche
Good and timely service from Porsche, yet again. Thanks.
July 14, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Thank you, Mr Cooper - we appreciate your kind words. See you again soon! Porsche Centre Edinburgh
Very professional
Very professional, courteous and informative. Quick to respond and tailored a deal that fully met our expectations. By far the best new car buying experience and reveal that we have had. Nathan was the consummate professional and a pleasure to work with.
July 10, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Dear Ronnie, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Nathan provided such a professional and courteous service, and that the deal was tailored perfectly to your expectations. It’s wonderful to know that your new car buying experience with us was the best you’ve had. We truly appreciate your feedback and look forward to welcoming you back to Porsche Centre Edinburgh in the future. Kind regards, Porsche Centre Edinburgh Team
Best service
Best service , best people and best experience . A team in top of their game , courteous , attentive and efficient and most of all fun to interact with . Highly recommend Porsche Edinburgh, and the team led by Graeme Shepherd , from reception , service , sales and finance . Always a pleasure .
June 27, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Thank you for your wonderful review and recommendation, Graham. We’re delighted to hear that your experiences with Porsche Edinburgh have been consistently positive over the years and we can comfortably say, we feel all the same about you and your wonderful family. Your kind words about Graeme Shepherd and the entire team from Reception and Service to Sales and Finance mean a great deal to us. We take great pride in delivering a courteous, attentive, and enjoyable experience, and it’s fantastic to know that this has made such a positive impression over the years....and counting! We truly appreciate your continued support and look forward to welcoming you back again soon. It’s always a pleasure to assist you. Porsche Centre Edinburgh
Nathan and the team at OPC Edinburgh…
Nathan and the team at OPC Edinburgh continue to optimise customer service…which unfortunately is becoming increasingly scarce.
July 3, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Many thanks for your valued feedback, Mr Doyle! Nathan will be pleased to hear you are so satisfied with your ongoing journey with Edinburgh and our wider team. We look forward to welcoming you back to Porsche Centre Edinburgh very soon.
The porshce Edinburgh Centre
The porshce Edinburgh Centre, were great to deal with helpful,nothing too much trouble, from getting the rght car and dealing with Scott to dealing with James in finance everything run smooth, second car from this branch in 4 years thats why we travel the long journey from Ayrshire, its hassle free, relaxed can't say anymore.
Regards Ian
June 29, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that both Scott and James made your experience smooth, relaxed, and hassle-free from start to finish. Providing helpful, straightforward service is something we take great pride in, so it's fantastic to know that this has brought you back to us for a second car in four years. We truly appreciate the effort you make to travel from Ayrshire to visit us, and your loyalty means a great deal to the entire team at Porsche Centre Edinburgh. Thank you again for your kind words and continued support. We wish you many happy miles in your new Porsche and look forward to welcoming you back in the future. Kind regards, Porsche Centre Edinburgh
Excellent communication and courtesy…
Excellent communication and courtesy provided by Gary
June 29, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Many thanks for you kind feedback, Shirley! We'll be sure to let Gary know. See you again soon. Porsche Centre Edinburgh
No gold star.
Had a routine minor service and mot. The work appeared to be carried out without problem. However, my service book was not stamped, meaning I will have to go back and I had to wait 20 minutes to be seen when picking up the car having arrived bang on 8am to get to work in time. Minor quibbles but not great.
June 10, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Thank you for your feedback. We apologise for the inconvenience caused by the missing service book stamp and the wait time when collecting your vehicle. We appreciate you bringing these matters to our attention, as we strive to provide a seamless experience for all our customers. Your comments are valuable in helping us improve our service. We hope your next visit will be more satisfactory and that your vehicle continues to perform well.
Kept me informed and were able to…
Kept me informed and were able to provide good customer service. The final bill was also much better than I expected
June 24, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Many thanks for the kind feedback, David. We look forward to seeing you again soon - enjoy your weekend! Porsche Centre Edinburgh
Introduction to Scott Fraser
From my initial contact with the dealership i was introduced to Scott who gave me information on the car i enquired about. This led to me coming through to test drive the Targa. It required some attention to get it ready for sale. Once i committed to buy the car i paid deposits and spoke with the appropriate colleagues until i physically collected the car on 15th June.
April 27, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Thank you for taking the time to share your experience. We're delighted to hear that Scott was able to assist you from your initial enquiry and provide the information you needed on the Targa GTS. We appreciate your patience while the vehicle was being prepared to meet our standards before sale, and we're pleased that our team was able to support you throughout the process, from placing your deposit through to collection. Thank you for choosing us for your purchase. We hope you're enjoying your Targa and wish you many miles of enjoyable motoring. If there's anything we can assist with in the future, please don't hesitate to get in touch. Thank you for your continued customer and loyalty over the years, Mr Durante. Porsche Centre Edinburgh
Great service
As always, Porsche Edinburgh provide a great service.
Derek is superb and a real asset to Porsche.
June 10, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Many thanks, Stewart - we appreciate your kind feedback and will be sure to let Derek know. See you again soon! Porsche Centre Edinburgh
Recognition from friendly staff at all…
I am a regular customer. Recognition from friendly staff at all levels welcome you as you enter the Dealership. The sales team in particular make it easy to do business. Everything is done quickly, efficiently and with the minimum of fuss.
It's a pleasure to buy a new car and negotiate a trade in value. The finance team make the funding and additional related options very clear.
The service department are always on hand for any technical support required going forward and answer the phone quickly, which for me is a big bonus.
June 6, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Good day Harold, Thank you for your continued loyalty and for taking the time to share such a detailed review. We're delighted to hear that our team consistently provides a warm welcome and makes every stage of your experience straightforward and enjoyable. It's great to know that our sales team made the purchase and part-exchange process quick and hassle-free, while our finance team clearly explained the available funding options. We're also pleased that our service department has been able to provide responsive technical support and prompt communication when needed. Your kind words about the professionalism, efficiency, and friendliness of our staff mean a great deal to us. We truly appreciate your ongoing support and look forward to assisting you again in the future. Porsche Centre Edinburgh
Not the best service experience
Not the best service experience!
Car was in dealership for full day before any work was started (according to the tracking app supplied). Consequently it was not ready when I needed it 2 days later.
May 13, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Good morning Jan, Thank you for your review, albeit a disappointing experience for you which we sincerely apologise for. Having looked into this, I can see that you raised a complaint directly to the Centre on the 21st of May, which was responded to (by our Head of Business) on the 22nd of May, acknowledging your frustrations and providing you with clarity on the matter. We trust the response on the 22nd of May clarifies the matter for you. Kind regards, Porsche Centre Edinburgh
100% Recomend Porsche Edinburgh
All the staff where amazing however Pauline the service manager was a great help and kept me informed about everything. 5-star service and I would 100% recommend Porsche Edinburgh. The team go above and beyond expectations
May 28, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Dear Mr Scott, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Pauline and the entire team provided you with exceptional service and kept you well informed throughout. It’s wonderful to know we exceeded your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back to Porsche Centre Edinburgh in the future. Best wishes, The Porsche Centre Edinburgh Team
The service from Nathan Findlay from…
The service from Nathan Findlay from the outset was outstanding. He found me the car I wanted and kept in touch during the process. Top class all the way.
April 30, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Edinburgh
Dear Brian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Nathan provided outstanding service and was able to find the car you wanted while keeping you informed throughout the process. It’s wonderful to know that you felt supported and valued every step of the way. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We hope you continue to enjoy your new Porsche. Best wishes, Porsche Centre Edinburgh
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