Sytner Group - Porsche Centre Edinburgh Reviews 

92
TrustScore 4.5 out of 5

4.6

Fort Kinnaird,4 Oversman Road, EH15 3BZ Edinburgh, GB


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Rated 5 out of 5 stars

My car was collected from my house for its scheduled oil service, Derek kept me informed throughout. I had a lot going on and Derek sent me a very nice and thoughtful follow up email. Stephen was v... See more

Company replied

Rated 5 out of 5 stars

From the day I went in to look at the cars till only a week later when I collected the service I got was second to none. Both Geoff and James were extremely pleasant to deal with. On collection day,... See more

Company replied

Rated 2 out of 5 stars

Not the best service experience! Car was in dealership for full day before any work was started (according to the tracking app supplied). Consequently it was not ready when I needed it 2 days late... See more

Company replied

Rated 5 out of 5 stars

The porshce Edinburgh Centre, were great to deal with helpful,nothing too much trouble, from getting the rght car and dealing with Scott to dealing with James in finance everything run smooth, sec... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Fort Kinnaird,4 Oversman Road, EH15 3BZ, Edinburgh, United Kingdom

  • 0131 629 0689

4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

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4.6

All reviews

(92)

12,524 reviews in the last 12 months

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Rated 5 out of 5 stars

I can't thank Pauline and phill enough…

I can't thank Pauline and phill enough for their great attention to detail 12/10

September 15, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Many thanks for your kind review, Kenneth. Pauline and Phil very much appreciate the recognition. See you again soon! Porsche Centre Edinburgh

Rated 5 out of 5 stars

highly recommend dealing with Adam…

highly recommend dealing with Adam Cairns at Edinburgh, true gent, very easy to deal with, professional, genuine, courteous, knowledgable.

August 31, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Dear Jason, Thank you very much for your kind words and for taking the time to share your experience. We are thrilled to hear that Adam Cairns provided such professional, genuine, and courteous service. It is always our aim to ensure our customers feel valued and well looked after. Your recommendation means a great deal to us, and it’s wonderful to know that Adam’s knowledge and approach made your visit to Porsche Centre Edinburgh a positive one. We sincerely appreciate your support.

Rated 5 out of 5 stars

Excellent personal service

My car was collected from my house for its scheduled oil service, Derek kept me informed throughout. I had a lot going on and Derek sent me a very nice and thoughtful follow up email. Stephen was very professional on the collection and delivery of my car.
The team at Edinburgh Porsche are great which is why I keep my business with them. Would recommend to others. Thanks Derek and Edinburgh Porsche for the personal touches when you are dealing with both myself and my Husband who also owns his own Porsche. 👌🏻

September 10, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Thank you for the kind and warming email, Mrs Baird! We're delighted to hear that you remain so satisfied with our team at Porsche Centre Edinburgh - particularly with Derek and Stephen, which is great to hear. We hope to see you both again soon. Warm regards, Porsche Centre Edinburgh

Rated 5 out of 5 stars

Positive experience all round

From the day I went in to look at the cars till only a week later when I collected the service I got was second to none. Both Geoff and James were extremely pleasant to deal with. On collection day, Geoff went through everything with me and took the time to explain simply making sure I was confident in driving my gorgeous new car away. He has also assured me that I can go in anytime if I have any further questions.
The car itself had all the extras put on I wanted, it was gleaming and they gave me an excellant deal, so all round ten star treatment ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

September 2, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Thank you so much for your fantastic review and for sharing your experience with us. We’re delighted to hear that you received such a high level of service from the moment you first visited us through to collecting your new Porsche. It’s wonderful to hear that Geoff and James were both so pleasant to deal with, and that Geoff took the time to make sure you felt completely confident and comfortable before driving your gorgeous new car away. We’re thrilled that you’re so pleased with the car, the additional extras and the deal we were able to offer. Your “ten star treatment” is incredibly rewarding feedback for the whole team. We hope you enjoy every moment with your new Porsche, and please don’t hesitate to pop in and see us anytime — we’ll always be happy to help. 🏎️✨ Warmest regards, The Team at Porsche Centre Edinburgh

Rated 5 out of 5 stars

My issue was resolved under warranty to…

My issue was resolved under warranty to Porsche standards and I was looked after very well.

August 20, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Many thanks for your positive review, Mr Gammie. We hope to see you again soon. Porsche Centre Edinburgh

Rated 1 out of 5 stars

Poor Communication

Poor Communication - Lack of Trust, The worst customer service ever.

August 26, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Good afternoon Mrs Learmonth, Thank you for providing your review and I'm sorry to hear of your dissatisfaction. I am looking into your concerns personally, but please do reach out to me to discuss further: ally.mcintyre@porscheedinburgh.co.uk Kind regards, Ally McIntyre Head of Business

Rated 5 out of 5 stars

Porsche Fort Kinnard

As usual absolutely no complaints, service excellent, great staff. Keep it up.

August 22, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Many thanks for your kind words, John. We'll see you again soon! Porsche Centre Edinburgh

Rated 4 out of 5 stars

Lady was lovely but processes seem over-engineered

All was fine - Struggle to understand why I had to fill in detaile remotely to “check in” and then have to do paperwork when I got to centre

August 14, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Thank you for your valued feedback, which will help us to improve our customer booking journey. Kind regards, Porsche Centre Edinburgh

Rated 5 out of 5 stars

Dawn Wallace was excellent as usual.

August 7, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Dear Roddy, Thank you very much for your kind words regarding Dawn Wallace. We are delighted to hear she continues to provide excellent service and that your experience with us remains consistently positive. It is always our aim to ensure every visit is met with professionalism and care. Your feedback is greatly appreciated, and we hope to maintain the high standards you have come to expect from Porsche Centre Edinburgh. We look forward to welcoming you again soon. Kind regards, Porsche Centre Edinburgh

Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish was easy.

Nathan Findlay was exceptional in his representation of your company. Always a pleasure dealing with Porsche.

August 5, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Dear Mr Williams, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the entire process was straightforward and that Nathan Findlay provided exceptional service. It is always our aim to make every interaction with Porsche Centre Edinburgh a pleasure, and your feedback is a wonderful reflection of this. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Porsche Centre Edinburgh

Rated 5 out of 5 stars

Fantastic feeling from first stepping into the dealership

From walking through the door of the dealership I felt a welcome as the fist person we met was our salesman Geoffrey Worth. His knowledge and enthusiasm of the brand was first class. He answered all my questions with total authority and without pressure let me go off to make my decision on which model of Porsche I was most interested in. As a result after a few days I got back to him and ordered my first Porsche which I subsequently took delivery off three days later (being a weekend). The paperwork was mostly completed remotely and the handover was thorough and comprehensive. First class, dealership highly recommended. Business manager James was also on the ball and easy to deal with. All in all couldn’t have had a better experience.

July 29, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Dear Mr Irvine, Thank you for your wonderful feedback. We are delighted to hear that Geoffrey and James provided such a knowledgeable and pressure-free experience, making your first Porsche purchase a truly enjoyable one. It is fantastic to know that the handover process was thorough and convenient for you. Your kind words mean a great deal to the entire team at Porsche Centre Edinburgh. We hope you continue to enjoy your new car and look forward to welcoming you back in the future. Kind regards, Porsche Centre Edinburgh

Rated 5 out of 5 stars

Great customer service

Great customer service - as always!

July 27, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Dear Gary, Thank you ever so much for your kind words and continued support. We are delighted to hear that our customer service consistently meets your expectations. It is always a pleasure to welcome you to Porsche Centre Edinburgh, and your positive feedback truly means a great deal to our entire team. We look forward to assisting you again in the future and ensuring your experience remains nothing short of excellent. Warm regards, Porsche Centre Edinburgh Team

Rated 5 out of 5 stars

Request was dealt with quickly and I…

Request was dealt with quickly and I was given courtesy car while work carried out. Staff were very polite and friendly.

July 30, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Dear Alan, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your request was dealt with promptly and that the courtesy car provided made the process more convenient for you. It is wonderful to know that our team’s politeness and friendliness made a positive impression. Your feedback is greatly appreciated and serves as a great encouragement to all of us at Porsche Centre Edinburgh. Kind regards, Porsche Centre Edinburgh Team

Rated 5 out of 5 stars

Porsche Edinburgh experience

I recently took my Porsche to Porsche Edinburgh for its MOT, and I couldn’t be happier with the service I received. From start to finish, the experience was professional, efficient, and completely hassle-free.

A special thank you to Derek who was incredibly helpful throughout the process. He kept me informed, answered all my questions, and made sure everything was handled smoothly.and made sure I had a courtesy car . A shoutout to Pauline and Calum as well for their role in my experience.

Thank you to the whole team at Porsche Edinburgh for making the experience so easy. I would highly recommend them to anyone looking for first-class customer service and professionalism.

July 24, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Dear Binu, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Derek, Pauline, and Calum provided you with such excellent service and that the entire process was smooth and hassle-free. It’s wonderful to know you felt well looked after throughout your MOT visit. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Porsche Centre Edinburgh in the future. Kind regards, Porsche Centre Edinburgh Team

Rated 5 out of 5 stars

Service beyond the call

Derek stayed late to accept the car as it was a fault that came up late in the afternoon. He communicated the battery problems promptly, arranged a loaner car and had the car returned quicker than expected. Mark carried out the repair and his expertise on Taycan’s is a very big asset to edinburgh Porsche centre.

July 16, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Thank you for your feedback Harry. We're so pleased Derek and Mark were able to get you back on the road quickly. We'll be sure to pass on your kind words—they'll really appreciate them. Thanks again for your feedback!

Rated 4 out of 5 stars

Good and timely service from Porsche

Good and timely service from Porsche, yet again. Thanks.

July 14, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Thank you, Mr Cooper - we appreciate your kind words. See you again soon! Porsche Centre Edinburgh

Rated 5 out of 5 stars

Very professional

Very professional, courteous and informative. Quick to respond and tailored a deal that fully met our expectations. By far the best new car buying experience and reveal that we have had. Nathan was the consummate professional and a pleasure to work with.

July 10, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Dear Ronnie, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Nathan provided such a professional and courteous service, and that the deal was tailored perfectly to your expectations. It’s wonderful to know that your new car buying experience with us was the best you’ve had. We truly appreciate your feedback and look forward to welcoming you back to Porsche Centre Edinburgh in the future. Kind regards, Porsche Centre Edinburgh Team

Rated 5 out of 5 stars

Best service

Best service , best people and best experience . A team in top of their game , courteous , attentive and efficient and most of all fun to interact with . Highly recommend Porsche Edinburgh, and the team led by Graeme Shepherd , from reception , service , sales and finance . Always a pleasure .

June 27, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Thank you for your wonderful review and recommendation, Graham. We’re delighted to hear that your experiences with Porsche Edinburgh have been consistently positive over the years and we can comfortably say, we feel all the same about you and your wonderful family. Your kind words about Graeme Shepherd and the entire team from Reception and Service to Sales and Finance mean a great deal to us. We take great pride in delivering a courteous, attentive, and enjoyable experience, and it’s fantastic to know that this has made such a positive impression over the years....and counting! We truly appreciate your continued support and look forward to welcoming you back again soon. It’s always a pleasure to assist you. Porsche Centre Edinburgh

Rated 5 out of 5 stars

Nathan and the team at OPC Edinburgh…

Nathan and the team at OPC Edinburgh continue to optimise customer service…which unfortunately is becoming increasingly scarce.

July 3, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Edinburgh

Many thanks for your valued feedback, Mr Doyle! Nathan will be pleased to hear you are so satisfied with your ongoing journey with Edinburgh and our wider team. We look forward to welcoming you back to Porsche Centre Edinburgh very soon.

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