Sytner Group - Porsche Centre Silverstone Reviews 

128
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TrustScore 4.5 out of 5

4.4

Old Tiffield Rd, NN12 6PF Towcester, GB

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Rated 5 out of 5 stars

The experience I had with Porsche Silverstone was excellent from start to finish. I was buying my first Porsche and Alexandra in sales was excellent. She not only built rapport but she really understo... See more

Rated 3 out of 5 stars

5 year service. Car with dealer for 2 days. Not all updates loaded. Car identified more updates as I left dealership. Emergency support fault reported, not present before service. I am sure will b... See more

Company replied

Rated 5 out of 5 stars

Julie is professional, friendly and efficient. Kept me informed from start to finish. Great to have someone you know by name to deal with in the future.

Rated 5 out of 5 stars

Really pleased with the service we received from Oliver Martin at Porsche Centre Silverstone. Oliver was friendly, helpful and professional throughout and did everything he could to get our new car re... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Old Tiffield Rd, NN12 6PF, Towcester, United Kingdom

  • 01327 438047

4.4

Excellent

TrustScore 4.5 out of 5

128 reviews

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4.4

All reviews

(128)

13,345 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service From Start To Finish

The service received from start to finish was great. From the initial phone call to the service and sign off. Each member of the team were great.

June 12, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Patrick, Many thanks for the 5 star review, it is much appreciated. We look forward to seeing you again soon. Steve Dickinson Managing Director.

Rated 5 out of 5 stars

The service on my Porsche was carried…

The service on my Porsche was carried out by Porsche Silverstone, managed by George Snelus.

The experience was very positive, George was extremely helpful in ensuring all my points were looked at during the car being on-site. The work on the car was completed quickly and ready for me to collect within a couple of days.

I would definitely recommend using the Porsche Silverstone dealership and will be returning with my car for its next service.

A shout out for the coffee - it was what I would say a proper cup of coffee better than what is made in any of the local High Street establishments!!

June 11, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Marc, Thank you so much for the lovely review, I am delighted George looked after you and you enjoyed your time with us. You are welcome to pop in anytime just for a coffee! Steve Dickinson Managing Director.

Rated 5 out of 5 stars

Brilliant service yet again

Brilliant service yet again, this time Jules handled my service and was brilliant. I wouldn’t take my car anywhere else. Highly recommend.

June 5, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Callum, Thanks for your support with a 5 star review and I am delighted Jules looked after you. We look forward to seeing you again soon. Steve Dickinson Managing Director.

Rated 5 out of 5 stars

Excellent service and excellent staff

June 10, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Chris, many thanks for your support with a 5 star review, it is much appreciated. We look forward to seeing you again. Steve Dickinson Managing Director.

Rated 5 out of 5 stars

Always enjoyable

Professional, polite and swift service - as always. And great to get some 'window shopping' done while I wait!

June 5, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Jules, Many thanks for the 5 star review and your kind words, it is much appreciated. We are delighted you enjoyed your visit with us and look forward to seeing you again. Steve Dickinson Managing Director.

Rated 5 out of 5 stars

I'm a returning customer

I'm a returning customer. I find the staff professional, helpful and efficient, from sales to servicing.

June 2, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Michelle, thank you for your support with the 5 star review, the team and myself really appreciate it. We look forward to seeing you again. Steve Dickinson Managing Director.

Rated 5 out of 5 stars

Thank you very much for all the support…

Thank you very much for all the support I have had along the years. I had reason to have some work done at Silverstone. They always treat me like a family member. I am always treated well they always treat me well I never have to ask for their advice. They let me know what I need. And I trust their recommendation. I am always happy with all their services. From front of office and and engineers my car comes back all shiny and better than it went in.

June 2, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Arshad, Thank you so much for your kind words, the team and myself really appreciate it. We truly value your custom with us over the years and we look forward to seeing you again in the future. Steve Dickinson Managing Director.

Rated 5 out of 5 stars

First class service from the moment we…

First class service from the moment we entered the building until we left. George kept us informed of the progress of our scheduled works while we stayed in the showroom enjoying some down time with coffee and refreshments Worth the drive from Hertfordshire for a hassle free visit Thank you Porsche Silverstone 👍

June 2, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Gillian, Thank you for your support with a 5 star review, it is much appreciated! We are so pleased you enjoyed your visit and you are welcome to pop in for a coffee anytime! We look forward to seeing you again. Steve Dickinson Managing Director

Rated 5 out of 5 stars

Super Service

Jack Giles (and Dillon) were fantastic! My car had broken down and although they had the challenge of finding the fault, and still getting booked in customers cars serviced, Jack emailed me everyday with a report of how things were going (my preferred method of communication). He checked everything and got the car back as quickly as possible for me. Super service! Thank you so much Jack

May 28, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Jacqueline, Thank you so much for the kind review, it is much appreciated! I am sorry to hear you had an issue with your car but also pleased that the team were able to help and keep you informed and I do hope all is ok now. Steve Dickinson Managing Director

Rated 5 out of 5 stars

The MOT was handled efficiently

The MOT was handled efficiently. Staff were friendly. Courtesy car provided.

May 27, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Steve, Many thanks for your support with a 5 star review and I am delighted you are pleased with your experience with us. The team and myself really appreciate it. We look forward to seeing you again. Steve Dickinson Managing Director.

Rated 4 out of 5 stars

Jules was great and the team did a…

Jules was great and the team did a great job as always and kept me informed of progress.

The only feedback I have is that I did select the car to be cleaned and also it was down for a health check. The car wasn't cleaned and I don't believe the health check was carried out.

May 30, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Daniel, Many thanks for the review and your kind words. We also appreciate the feedback re the clean and health check and we take all feedback seriously so we can ensure your next visit is a full 5 star experience. Steve Dickinson Managing Director.

Rated 5 out of 5 stars

I’ve spent thirty five years teaching…

I’ve spent thirty five years teaching people how to sell. So when I keep going back to the same place, it means something.
Five Cayennes. Five years. Same showroom every time.
Here is what most dealers never understand. Anyone can be brilliant on the first sale. The handshake, the coffee, the red carpet. The real test is the second car. And the third. And the fifth.
Most drop the act the moment the money clears. Silverstone never did. Car five felt exactly like car one.
That is not luck. That is a team that actually gets it. If you are buying a Porsche, buy it here.

May 29, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

HI David, Many thanks for the lovely review and also your continued business with us, it is really appreciated. We hope you are enjoying your new car and we look forward to seeing you again soon. Steve Dickinson Managing Director.

Rated 5 out of 5 stars

A great experience renewing my approved…

A great experience renewing my approved warranty. Thanks Jack and also the receptionist (sorry didn’t catch your name but hope you got to the TT)

May 26, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Dear Jim, thank you very much for your kind words and for taking the time to share your experience. We’re pleased to hear that renewing your approved warranty was a great experience. Jack and the team, including our receptionist, will be delighted to hear your comments. Best wishes, The Porsche Centre Silverstone Team

Rated 1 out of 5 stars

Disappointing Service

My car is only 14 months old. I tried to get this recall service done 4 months ago. My courtesy car was cancelled at 8am on the morning of the appointment in January. I was told that Porsche Silverstone didnt have any cars they could loan me. The next available appointment with a car was some 4 months later.
The original appointment I has to wait 2 months

January 19, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Dear Mr Denham, We sincerely apologise for the inconvenience you have experienced with your recall service and the courtesy car availability. We understand how frustrating delays and cancellations are, especially given the age of your vehicle. We would like to invite you to contact us at e-mail info@porschesilverstone.co.uk, so we may personally address your concerns and discuss how we might assist you further. Thank you for your feedback.

Rated 5 out of 5 stars

Helpful and communicative throughout

Helpful and communicative throughout

May 22, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Marisa, Many thanks for the 5 star review, it is much appreciated. We look forward to seeing you again. Steve Dickinson Managing Director

Rated 5 out of 5 stars

5 Star Service

from the initial call to the handover the service i received from Oli was fantastic. the help and guidance on doing the spec for the car was very helpful and his knowledge was comforting when making decisions.

everyone i spoke to at Silverstone Porsche was polite and friendly and i couldn't recommend them enough.

i was cautious about buying a car further a field when Bournemouth is my local dealer but the service has been incredible and when i buy my next Porsche it will be through Silverstone.

April 29, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Rob, Many thanks for the review and your kind words, I am delighted you enjoyed the experience with us and we do hope you are enjoying your new car. Steve Dickinson Managing Director

Rated 4 out of 5 stars

Good Friendly staff,did the work as…

Good Friendly staff,did the work as required

May 14, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Mr Butler, Thank your for your review and I am pleased all went according to plan. If there is anything we can to do ensure a 5 star review on your next visit we would love to hear from you as we take all feedback seriously to help us to continue to improve our services. Steve Dickinson Managing Director

Rated 5 out of 5 stars

Amazing customer service from the whole…

Amazing customer service from the whole team especially Olly.

May 19, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Hi Daljit, Many thanks for the 5 star review, I am really pleased you enjoyed your experience with us and I do hope you are enjoying your new car. We look forward to seeing you again. Steve Dickinson Managing Director.

Rated 5 out of 5 stars

Overall a very professional experience…

Overall a very professional experience with Adam

May 21, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Silverstone

Many thanks for your support with a 5 star review! The team and myself really appreciate it and we look forward to seeing you again. Steve Dickinson Managing Director.

Rated 3 out of 5 stars

It takes far too long to get your car…

It takes far too long to get your car attended too, wether it’s basic service or more urgent it’s poor.

I feel there slot if unnecessary upselling throughout the process

May 5, 2026
Unprompted review
Sytner Group - Porsche Centre Silverstone logo

Reply from Sytner Group - Porsche Centre Silverstone

Hi George, Many thanks for your feedback and I assure you it is taken seriously. We are working hard to bring our lead times down with significant investment on-going. Steve Dickinson Managing Director.

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