My car the Q8 has been having issues with 360 cameras. It sometimes comes on and the off. But since it was fixed I haven’t experienced any problems. The customer service had always been excellent. The... See more
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We sold a car via Motorway. Sytner Audi Reading made the winning bid. When the dealer came to look at it he claimed not to know about some damage that we had declared and then claimed to find some r... See more
All the staff we came into contact at Audi Reading, including the staff who make you a cup of coffee, are so professional, and helpful. They are polite, respectful and go more than the extra mile to... See more
Company replied
I would like to say a huge thank you to Warren Patey in the Audi Sales Department for his outstanding service. From the very beginning, Warren was extremely knowledgeable, professional and helpful... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Worton Drive, RG2 0TG, Reading, United Kingdom
- 0118 975 4900
4.2
Great
701 reviews
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Brilliant customer service, start to finish!
Michael has just been to replace the airbag in our car. He did it on our drive and was brilliant - on time, helpful and very friendly! It was also super convenient to have this done at home because we have twin babies, so absolutely no hassle for us. He also did a health check on the car whilst he was here. A completely different experience to Landrover!
August 2, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Nicola! We are delighted to hear that Michael provided excellent service while replacing your airbag. We understand the importance of convenience, especially with twin babies, and we are glad that we were able to make the process hassle-free for you by completing the job on your driveway. We also appreciate that Michael went above and beyond by conducting a health check on your car. We hope to continue providing top-notch service for all your automotive needs.
Michael the technician who replaced the…
Michael the technician who replaced the passenger Air bag part was efficient, quick and really courteous & friendly.
July 30, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Hugh. We are delighted to hear that Michael provided you with efficient and friendly service during your visit to Reading Audi. Our team takes great pride in providing top-notch customer service, and we are glad that Michael was able to meet your expectations. We will be sure to pass along your kind words to him. Thank you for choosing Reading Audi and we hope to see you again in the future.
Fast and friendly service from Michael…
Fast and friendly service from Michael - the mobile technician.
July 29, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Simon! We are delighted to hear that you received fast and friendly service from our mobile technician, Michael. Our team at Reading Audi strives to provide top-notch customer service and we are glad that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Mobile Technician did a fantastic job!
Michael was on time, did what was needed and a bit more. Totally delighted with the experience. Thank you Reading Audi and Michael!
July 29, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Atif. We are glad to hear that you had a great experience with Michael at Reading Audi. Our team always strives to go above and beyond for our customers, and we are happy to hear that Michael did just that. We appreciate your business and hope to see you again in the future. Thank you for choosing Reading Audi.
Great experience
Great knowledgable staff, lovely selection of cars, made it affordable with a great turnaround
Purdeep and Richard helped me find a beautiful car and made it financially viable!
July 1, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Emily! We are delighted to hear that you had a positive experience at Reading Audi. Thank you for choosing us and we hope you enjoy your new car!
Staff were friendly and kept me up to…
Staff were friendly and kept me up to date. However, it took for ever to have service finished and carvdelivered back to me.
July 12, 2024
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a review, Mr Akers-Douglas. We are glad to hear that our staff were friendly and kept you informed throughout your visit. We apologise for any inconvenience caused by the length of time it took to complete the service and return your car to you. Thank you for choosing Reading Audi and we hope to see you again soon.
Excellent Service and courtesy car
July 16, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Ben! We are delighted to hear that you had an excellent experience with our service and courtesy car. Our team at Reading Audi strives to provide top-notch customer service and we are glad to know that we have met your expectations. We look forward to serving you again in the future.
Fantastic service Michael was polite…
Fantastic service Michael was polite and helpful, and the idea of coming to your home helped me out so much as it saved me the worry of getting picked up from the garage in Reading.
July 15, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words. We are glad to hear that our mobile service was convenient for you. Our team at Reading Audi strives to provide excellent customer service and we are happy to know that Michael was able to assist you with your car needs.
Had a recall on my Audi
Had a recall on my Audi. Everything made easy by Reading Audi by offering a mobile technician, Michael. issue sorted out in 40 mins whilst i got on with my work. excellent. thank you
July 12, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 4-star review, Colin. We are glad to hear that your recall was handled efficiently and conveniently by our mobile technician, Michael. Our team at Reading Audi always strives to make the process as easy as possible for our customers. We appreciate your business and hope to continue providing you with excellent service in the future. Thank you for choosing Reading Audi.
Airbag recall
Michael, one of your Master Technicians arrived exactly on time at my home to carry out an airbag recall repair to my A6. He is a credit to your organisation, timely, professional, efficient and friendly. He completed the work swiftly and even checked the fluid levels & tyres!
Another really good aspect is the Mobile Service, really great idea for relatively 'simple' fixes, saves a lot of hassle for customers.
Thankyou for making this a really unobtrusive experience.
July 11, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review Roger. We are delighted to hear that Michael, one of our Master Technicians, provided you with excellent service during your airbag recall repair. We pride ourselves on our timely, professional, and efficient work, and we are glad that Michael was able to demonstrate this. Our Mobile Service is designed to make things easier for our customers, and we are happy to hear that it was a convenient and hassle-free experience for you. Thank you for choosing Reading Audi.
It was un believable
It was un believable, turned up on time, straight on the job. Very professional approach. Went beyond my expectations
Could not be improved in any way.
Well done Michael
July 10, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review Mr. Richardson. We are delighted to hear that you had such a positive experience with our team at Reading Audi. Our goal is to always provide exceptional service and it is great to know that we exceeded your expectations. We will be sure to pass along your kind words to Michael and the rest of our team. Thank you for choosing Reading Audi and we look forward to serving you again in the future.
Airbag recall
Michael arrived at 8am to deal with airbag recall and 30 minutes later was on his way. Not only did he deal with the airbag but also checked all the oil and fluid levels, topping up as neccessary and also gave the tyres the once over. Had he had the right equipment I think he would have washed and vaccumed the car as well Thank you Michael, what a star, a good ambassador for Audi Reading.
July 9, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review, Paul! We are delighted to hear that Michael provided you with excellent service during his visit visit to you. Our team takes great pride in ensuring that all our customers' needs are met, and it's wonderful to know that Michael went above and beyond to make sure your car was in top condition. We will be sure to pass on your kind words to Michael and we look forward to welcoming you back in the future.
The staff are so helpful and went…
The staff are so helpful and went beyond to make sure we got our new car the same day.
June 29, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Natt Grimes. We are delighted to hear that our staff provided exceptional service and were able to get you into your new car on the same day. Our team takes great pride in going above and beyond for our customers and we are glad to hear that it did not go unnoticed. We hope you enjoy your new car and look forward to serving you again in the future.
Thank you Michael, superb service.
Had the pleasure of dealing with Master Technician, Michael, on the mobile team, with a recall on my RS4. Visited twice, once to assess requirement, ordered part and returmed this morning to fit a new airbag. Very professional and knowledgeable, was also able to answer a few questions I’ve had about the car and offered great advice. So much easier to deal with at home than needing to visit the dealership. Thanks Michael, a great brand ambassador for Audi.
July 5, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words Simon. We are delighted to hear that you had a positive experience with our Master Technician, Michael, during your recent visit for a recall on your RS4. We pride ourselves on providing professional and knowledgeable service to our customers, and we are glad that Michael was able to answer your questions and offer helpful advice. We will be sure to pass along your compliments to him. Thank you for choosing Reading Audi.
Fantastic service from Waqar in the…
Fantastic service from Waqar in the service team after bringing my car in for an emergency inspection. Went over and above to check and identified the issue with the MOT test result from a different garage
July 4, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words Mr Shakespeare. We are delighted to hear that you had a fantastic experience with Waqar in our service team. Our team always strives to go above and beyond for our customers, and we are glad that Waqar was able to identify and resolve the issue with your MOT test. We appreciate your feedback and look forward to providing you with exceptional service in the future. Thank you for choosing Reading Audi.
Exemplary personal service
So refreshing and rare these days for someone to show such a genuine interest in his customer. Michael came to us, was on time and truly professional and knowledgeable. He is a great ambassador for Sytner Group and in the perfect role.
July 4, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words Simon. We are delighted to hear that you had a positive experience with Michael at Reading Audi. Our team takes great pride in providing exceptional customer service and it is wonderful to know that Michael's professionalism and knowledge left a lasting impression on you. We will be sure to pass on your feedback to him and we look forward to welcoming you back to our dealership in the future. Thank you for choosing Sytner Group.
Professional and helpful service
July 2, 2024
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a positive experience at Reading Audi. Our team takes great pride in providing professional and helpful service to all of our customers. We strive to make every visit to our dealership a pleasant and stress-free experience. Thank you for choosing Reading Audi and we look forward to serving you again in the future.
Still waiting over a week for Director…
Still waiting over a week for Director to call me back after my 1st conversation, said will call me last Tuesday - to resolve my issue with my A7 after it’s return again from the dealership - nothing - I guess the BS stems from the top. This must be the way to get rid off customers wind them up so they give up and move on absolutely disgusting.
July 2, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Dear Neil Tandon, We are sorry to hear about your experience with our dealership. We apologise for the delay in resolving your issue and understand your frustration. Darren our Used Car Director will be contacting you to discuss the above. We know you spoke to Gareth at Reading this week who apologised for the delay in making contact and updated to as to why. Thank you for bringing this to our attention. Sincerely, Reading Audi Team
Michael recently came to our house to…
Michael recently came to our house to fix a fault with my car... he called and was incredibly polite on the phone, asking to come early (which was great) and upon arrival he was quick and very friendly. He also followed up as promised regarding my service. Thank you for such great service!
June 20, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review Kirsty. We are delighted to hear that Michael provided you with excellent service and was able to fix the fault with your car efficiently. Our team always strives to be polite, prompt, and friendly, and we are glad that Michael exceeded your expectations. We will make sure to pass on your kind words to him. Thank you for choosing Reading Audi and we look forward to serving you again in the future.
Superb example of customer service
The service provided by Michael was absolutely first class!
I took advantage of Michael’s offer for him to come to me, this mobile service was extremely convenient and hassle free.
Michael arrived on time, was professional, knowledgeable, and was very customer focused.
Superb example of customer service - thank you!
June 25, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review, Andy! We are delighted to hear that Michael provided you with a first-class service. Our mobile service is designed to make things easier for our customers, and we are glad it was convenient for you. We appreciate your kind words and look forward to serving you again in the future.
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