Sytner Group - Sytner BMW Motorrad Warwick Reviews 

48
TrustScore 4.5 out of 5

4.3

Fusiliers Way, CV34 8DD Warwick, England, GB


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Rated 5 out of 5 stars

I have always found Synter BMW Motorrad Warwick an excellent dealership to deal with. The staff are always friendly & helpful, offering a brew & some breakfast while you wait. My only gripe would be i... See more

Company replied

Rated 5 out of 5 stars

Callum in service was fantastic He kept me updated and very personal and very welcoming Mark sent me a great health check video and it was very reassuring to see everything was ok. Could you p... See more

Company replied

Rated 4 out of 5 stars

Rang yesterday (direct line to Callum is better than switchboard) and got rear tyre replaced this afternoon, confirmed this morning it had arrived. Callum friendly & helpful, got me a coffee even th... See more

Company replied

Rated 5 out of 5 stars

Was really well looked after and got a great response and support. Callum was great and couldn’t do enough to keep me informed. The valeting team returned bike spotless and technician gave me bike bac... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Fusiliers Way, CV34 8DD, Warwick, England, United Kingdom

  • 01926333866

4.3

Excellent

TrustScore 4.5 out of 5

48 reviews

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4.3

All reviews

(48)

12,428 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

May 19, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear David, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you experienced excellent customer service at Sytner BMW Motorrad Warwick. It is always our aim to provide a welcoming and professional environment for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best regards, The Sytner BMW Motorrad Warwick Team

Rated 5 out of 5 stars

Flexible and accommodating re service…

Flexible and accommodating re service time on the day to allow me to wait in the showroom and leave for work. Offered a lovely croissant and coffee.

May 14, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Omer, Thank you very much for your kind words. We’re delighted to hear that our team at Sytner BMW Motorrad Warwick was able to accommodate your service time and make your visit comfortable. It’s great to know you enjoyed the croissant and coffee while waiting in the showroom. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner BMW Motorrad Warwick Team

Rated 4 out of 5 stars

Happy with tyre replacement

Rang yesterday (direct line to Callum is better than switchboard) and got rear tyre replaced this afternoon, confirmed this morning it had arrived. Callum friendly & helpful, got me a coffee even though machine playing up and a croissant, took 1 hour for work, kept informed.
Seating whilst waiting not overly comfortable on stools but adequate (my choice not to leave bike and return when done)

May 20, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Jay, thank you for your thoughtful review. We’re pleased to hear Callum provided friendly and helpful service, and that your rear tyre replacement was completed efficiently. It’s great to know you felt well informed throughout the process. We appreciate your understanding regarding the seating arrangements and are glad they were adequate for your wait. Your feedback is valuable to us, and we hope to continue providing a positive experience whenever you visit Sytner BMW Motorrad Warwick. Safe riding!

Rated 1 out of 5 stars

What happened to being able to call the…

What happened to being able to call the service department and speak to someone that could take a booking. Instead now they have this annoying 3 option of web, WhatsApp, and leave a voice note.
Rubbish experience!

May 19, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Steve, We apologise for the frustration caused by the changes to our service booking process. We understand that speaking directly to someone can be preferable, and we appreciate your feedback regarding the new options. Your experience is important to us, and we would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk to discuss your concerns further. Thank you for bringing this to our attention. Kind regards, Sytner BMW Motorrad Warwick

Rated 5 out of 5 stars

Straight forward service

Straight forward service

April 16, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Christopher, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service straightforward and efficient. It is always our aim to provide clear and honest communication to make your visit as smooth as possible. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back to Sytner BMW Motorrad Warwick in the future. Best regards, The Sytner BMW Motorrad Warwick Team

Rated 5 out of 5 stars

Very welcome

Very welcome, clear explanation of the process, timely. the staff were friendly.

April 14, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Scott, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team friendly and the process clear and timely. It is always our aim to provide a welcoming and straightforward experience for all our customers. Your appreciation means a great deal to us, and we are pleased that we could meet your expectations. We look forward to welcoming you back to Sytner BMW Motorrad Warwick in the future. Best regards, The Sytner BMW Motorrad Warwick Team

Rated 5 out of 5 stars

Great service experience

Great service, friendly, welcoming staff who are happy to help in any way

April 8, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Ian, Thank you ever so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you found our team friendly, welcoming, and happy to assist in any way. It’s always our aim to provide excellent service and make every visit a positive one. Your feedback truly means a lot to us, and we look forward to welcoming you back to Sytner BMW Motorrad Warwick in the future. Best wishes, The Sytner BMW Motorrad Warwick Team

Rated 5 out of 5 stars

GS Adventure spring clean

Bike was dropped in for service . As soon as booked in , I was offered a drink as I was waiting. Within 10 minutes the technician was ok to talk me through some changes to the original plan as I had not achieved the mileage needed

April 7, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Thank you, Andy, for your kind words and for taking the time to share your experience. We’re delighted to hear that you felt welcomed and comfortable during your visit, and that our technician was able to discuss the service plan with you promptly. It’s important to us that every customer feels well informed and looked after. We truly appreciate your positive feedback and hope to continue providing you with excellent service in the future. Safe riding!

Rated 1 out of 5 stars

could not get through to book a service…

could not get through to book a service on what app does not take phone calls for service so frustrating i cannot see how they keep business in that department

April 7, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Chris, We apologise for the frustration you have experienced trying to book a service with us. We appreciate your feedback regarding the difficulty in reaching us by phone and understand how this can be inconvenient. We would like to invite you to contact our Managing Director, Andy Clements, at andyclements@sytner.co.uk, who will be happy to assist you further and address your concerns personally. Thank you for bringing this to our attention. Kind regards, Sytner BMW Motorrad Warwick

Rated 5 out of 5 stars

It was a rather cold morning when I…

It was a rather cold morning when I arrived and Callum made sure i had hot coffee and a fresh pastry before we started the service check-in. Callum was very accommodating and was able to quickly organise a loan bike due to an issue with wrong oil filter being ordered. Bike serviced next day and was called as soon as it was ready to be collected.

March 4, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Thank you, Mark, for your kind words. We’re delighted to hear that Callum made you feel welcome on a chilly morning and that the loan bike arrangement helped minimise any inconvenience. It’s great to know the service was completed promptly and that you were kept informed throughout. Your feedback is very much appreciated, and we’re pleased you had a positive experience with us at Sytner BMW Motorrad Warwick. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Alex was very friendly

Alex was very friendly, made the process very easy.
Nothing was to much trouble.
Bike all arrived as it should have
Great process from start to finish

March 5, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Mrs Milner, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Alex was friendly and made the process straightforward for you. It’s wonderful to know that everything arrived as expected and that you found the entire experience from start to finish to be great. Your feedback is truly appreciated, and we hope you continue to enjoy your bike for many miles to come. Best wishes from all of us at Sytner BMW Motorrad Warwick.

Rated 5 out of 5 stars

Callum and Goncalo were very…

Callum and Goncalo were very knowledgeable and helpful

March 4, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Peter, Thank you very much for your kind words. We are delighted to hear that Callum and Goncalo were able to provide you with knowledgeable and helpful service. It is always our aim to ensure every customer feels supported and well-informed throughout their experience with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner BMW Motorrad Warwick in the future. Best regards, The Sytner BMW Motorrad Warwick Team

Rated 5 out of 5 stars

All good 😊 have

All good 😊 have

February 27, 2026
Unprompted review
Sytner Group - Sytner BMW Motorrad Warwick logo

Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Mrs W, Thank you very much for your kind 5-star review. We are delighted to hear that everything was to your satisfaction and that you had a positive experience with us. Your feedback truly means a lot and encourages our team to continue providing excellent service. Should you ever need any assistance or have any questions in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner BMW Motorrad Warwick. Best wishes, The Sytner BMW Motorrad Warwick Team

Rated 5 out of 5 stars

BMW R1300GS from Sytner Motorrad Warwick

Just bought a R1300GS from Sytner Motorrad at Warwick, what a great experience. I delt with Sam Hart who could not have been more helpful. Sam provided an excellent video to review, as I couldn't visit the showroom. Bike arrived in their transport, pristine and a good price as well - Very happy

February 26, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Thank you, Rob, for your fantastic review. We’re delighted to hear that Sam provided such excellent support and that the video helped you feel confident in your purchase despite not visiting the showroom. It’s wonderful to know your R1300GS arrived in pristine condition and at a good price. We truly appreciate your kind words and are thrilled you had a great experience with us at Sytner BMW Motorrad Warwick. Enjoy your new bike and safe riding!

Rated 5 out of 5 stars

Sam in sales did a great job

Sam in sales did a great job

February 13, 2026
Unprompted review
Sytner Group - Sytner BMW Motorrad Warwick logo

Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Mr Tye, Thank you very much for your kind words. We are delighted to hear that Sam provided you with excellent service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and will be shared with Sam and the team. We hope to welcome you back to Sytner BMW Motorrad Warwick in the future for any of your motorcycling needs. Best regards, The Sytner BMW Motorrad Warwick Team

Rated 5 out of 5 stars

A well presented showroom with great…

A well presented showroom with great facilities. Booked my bike in for a service and received great service from start to finish. Callum was very attentive and worked around some issues that the technician had and was a pleasure to break with. Nice facilities at Warwick with friendly staff & would recommend

February 12, 2026
Unprompted review
Sytner Group - Sytner BMW Motorrad Warwick logo

Reply from Sytner Group - Sytner BMW Motorrad Warwick

Thank you, Dan, for your kind words and for taking the time to share your experience at Sytner BMW Motorrad Warwick. We’re delighted to hear that Callum and the team provided attentive and friendly service throughout your visit. It’s great to know you appreciated our facilities and that we could accommodate the technician’s requirements smoothly. Your recommendation means a lot to us, and we look forward to welcoming you back for any future servicing or support you may need. Safe riding!

Rated 5 out of 5 stars

Gonçalo

Gonçalo - purchase of GS1250 Adventure - excellent all round service, everything explained clearly. The whole process from start to finish was excellent and even a courtesy call to make sure I got home ok on the bike.

February 7, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Thank you very much, Paul, for your kind words and for taking the time to share your experience. We’re delighted to hear that Gonçalo provided excellent service and that the entire process was clear and straightforward. It’s wonderful to know you felt supported throughout, right up to the courtesy call to check you got home safely. We truly appreciate your feedback and hope you enjoy many fantastic rides on your GS1250 Adventure. Safe travels and thank you once again!

Rated 5 out of 5 stars

Its always the people that make the difference, and Alex Hogg from Sytner Warwick made the 135 mile trip to buy a new bike worth the effort

After seeing what I thought would be my perfect new bike at the NEC show last November, I found the model I wanted available at Sytner Warwick and reached out. Alex Hogg got in touch, and we commenced a 3 month discussion about my riding history, what I was looking for and why I thought my first choice would be right for me. Alex spent a lot of time on the phone with me, and kept in touch by email, but was really keen to stress despite the distance from my home, I should really try their demonstrator before making such a big financial commitment.
Over the 3 month period, I slowly realised my initial choice would have left me disappointed, however I believed the machine that really suited my requirements was out of reach, however Alex, and David - the sales manager, did everything they could to give me a deal that helped me achieve the bike, and yesterday I road home from Warwick on it. I am absolutely delighted, and will have no hesitation heading south the 135mile for service and my future BMW Motorrad needs. One thing that really stood out was during the handover, Alex literally spent over an hour with myself and my friend who took me to collect the bike, explaining every detail of how to operate the bike and its systems, not a 10 minute "There's the keys off you go" that I've experienced previously. Thank you both!

January 31, 2026
Unprompted review
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Reply from Sytner Group - Sytner BMW Motorrad Warwick

Thank you, Adrian, for your thoughtful and detailed review. We’re delighted to hear that Alex and David provided such attentive and personalised service throughout your journey, ensuring you found the perfect bike. It’s wonderful to know the handover experience met your expectations and that you feel confident and happy with your new BMW Motorrad. Your kind words mean a great deal to the team, and we truly appreciate you choosing Sytner BMW Motorrad Warwick despite the distance. Enjoy every mile on your new ride!

Rated 5 out of 5 stars

Service and treatment was impeccable…

Service and treatment was impeccable from the time you walk through the door. Greeted and informed they are their to assist if needed, no pressure or hard sales tactics but was asked if I would like a drink while I looked around. Very welcoming and very helpful when asked for more information and was treated like nothing was too much trouble.

December 30, 2025
Unprompted review
Sytner Group - Sytner BMW Motorrad Warwick logo

Reply from Sytner Group - Sytner BMW Motorrad Warwick

Dear Desmond, thank you very much for your kind words and for taking the time to share your experience at Sytner BMW Motorrad Warwick. We are delighted to hear that you felt welcomed and well looked after throughout your visit. It’s wonderful to know our team provided helpful, pressure-free assistance and made you feel comfortable. Your feedback is greatly appreciated and serves as a fantastic encouragement to us all. We look forward to welcoming you back in the future.

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