Sytner Group - Sytner BMW Motorrad Warwick Reviews 

Really welcoming reception staff member. Professional and courteous, acknowledging all new people who came through the door. A credit to the business as its the first impression at 8.00am that tends to determine how the rest of the day goes !!. I wish I had the lady's name to recognise her personally in this note !!

The bad: 1) 8 weeks to fix a K1300S rear wheel bearing, due to lack of a tool (plus lack of exploring sensible options). The work should have taken 1 day to strip and order parts, plus 1 day to fit. 2) Minimal communication unless prompted. I had to continually prompt to find out what was happening, and also visit in person. The good: 1) A loan bike was offered, as is standard for warranty work. However the bike needed running in, so it's hardly a pleasure. 2) A goodwill gesture was offered, but really, after 8 weeks it's all too late. Avoid Warwick and go to North Oxford instead. You'll get excellent comms there, and a working bike within a week.

This problem has developed since Sytner took over Rybrook in Warwick. I had similar problems with Sytner Coventry which was why I moved to Rybrook 4 years ago. We dropped the car in for an MOT, oil change and warning light for the drive chain.
They sent the video through showing the MOT and asking us to contact them to approve the replacement of the disk pads. Then the fun started, after leaving 4 phone calls over a 3 hour period to try and get someone to call us I was forced to drive there to sort things out. The fault was the oil needed changing in the drive chain, which is what it said on the display. They charged £120 to read the message on the display in the car and £293 to change the oil, £120 to diagnose the oil needed changing when the car said that is a bit rich. As I write this I’m waiting for a call back, which I’m guessing we will never receive.

Richard the sales Executive made my experience of car buying extremely easy…he wasn’t pushy and he was very professional… never knew car buying would be such a pleasurable process… well done Richard you are a real asset to the Sytner Warwick group

Manager called and apologised was a lovely chap.

Took my BMW into Sytner Warwick for its 4 year service. Drop off was fine, communication was great with the service team, etc and service work could not be faulted. The real disappointment was when I went to collect the car. Walked into the reception area to be greeted by a lovely receptionist (blonde hair) who was just leaving the reception desk. I then approached the other receptionist (dark hair) who was sat at the desk. It took her a while to even acknowledge that I was stood there even though she had looked up when I entered. She was not particulary plesant with her greeting. I explained that I had come to collect my car and she said that it would only be a couple of minutes for someone to bring my keys out. After some time I went over to her again and asked how long it would be, no apology at all for keeping me waiting and just made excuses. Now that part may have not been her fault, as to the waiting time, but in general her attitude seemed to be that she just couldn't be bothered and it made me feel very unwelcome. If I had have been going in to look at purchasing a new car I would have walked straight back out again if I was greeted by someone like that as it was not a good first impression at all.

From the moment we arrived at this dealership we felt under no pressure and were just left to wander around. Once we found a few cars we were interested in, we were provided the keys and even took a few on a test drive. Gary Cooper was very professional and gave a very good price on my trade in vehicle. Matt Baker explained the different finance options available and answered all my questions clearly. He ensured I got the best affordable payment plan and the following week Gary ensured my car was prepared, and all ready for collection.
All the staff at this dealership are very helpful and when the time comes, I will definitely take my business back there.

Had an excellent discussion with Josh Cox at Warwick today. Lots of useful and interesting information around the new X2 in particular. He was very friendly and professional.