Superb support from Ed Phillips and Mark James of BMW. Our vehicle has been written off in accident and they were both very supportive in finding a replacement
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Customer service poor no feedback about our repair rang them 3 times still nothing waited 2 weeks to change battery due to open and close button on inside boot draining battery . When I went to pick c... See more
The purchasing process was a pleasure, with Rachel and Francesca it was so easy, they understood my requirements and gave me the perfect car and deal to match. Communications were excellent, and I lov... See more
Arrival procedure is slick & the Uber service to get home & back was good. On booking in, my app wouldn't let me book online & said to call; so on calling you can't actually speak to anyone - it's aut... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
50 Penarth Road, CF10 5RS, Cardiff, United Kingdom
- 029 2055 0300
4.3
Excellent
1K reviews
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I was well looked after by the staff.
January 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear E. Ogbonna, Thank you very much for your kind words. We are delighted to hear that you felt well looked after by our team at Sytner Cardiff BMW. Providing excellent customer service is something we take great pride in, and it is wonderful to know that this was reflected in your experience. Your feedback is truly appreciated, and we hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Cardiff BMW Team
Excellent service and customer support
Kept up to date from the moment I booked .with reminders and support .On arrival excellent customer support and kept up to date throughout all stages of the service .also great to be told about costs up front before arrival and also confirmed on arrival .Thankyou
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Lesley, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that our team kept you well informed throughout the entire process and that you appreciated the clear communication regarding costs. Providing excellent customer support is very important to us, and it’s wonderful to know this was reflected during your visit. We truly value your feedback and look forward to welcoming you again in the future. Kind regards, Sytner Cardiff BMW Team
Really good staff from finance to sales
January 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our staff, from finance to sales, to be really good. It is always our aim to provide excellent service and ensure our customers feel supported throughout their experience. Your comments are greatly appreciated and serve as a wonderful encouragement to the whole team here at Sytner Cardiff BMW. We look forward to welcoming you again in the future.
It was a smooth process from start to…
It was a smooth process from start to finish with excellent customer service❤️
January 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Sam, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that the process was smooth from start to finish and that our customer service met your expectations. It is always our aim to provide excellent service and ensure every customer feels valued. Your feedback truly means a lot to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
My car went in for a drive train fault…
My car went in for a drive train fault they told me it was a sensor and they replaced it pick it up and my car still had a eml light on so went back in to tell them and after waiting around for a answer I was then told it was a inlet manifold so I left my car with them over the weekend I had to call them for a update and they told me a rat has chewed through the wire of the sensor they apparently changed this matter is still ongoing but I’m not going to hold my breath I’ve always had a bmw I will never deal with Cardiff again so disappointed
January 23, 2026
Unprompted review
Friendly and accommodating staff
Friendly and accommodating staff. Clean bright environment.
Could do with a confidential work area. So your customers can continue their office work at a designated workspace.
Also I didn't see a waiting area. I saw a refreshment area but no seats.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear S Williams, Thank you for your kind words regarding our friendly staff and clean, bright environment. We appreciate your valuable feedback about the need for a confidential work area and a designated waiting space with seating, can I confirm this visit was to Sytner Cardiff BMW as we have some dedicated office space for clients and a large seating area near reception. We hope to welcome you back to Sytner Cardiff BMW in the near future and ensure your visit is as comfortable and convenient as possible. Kind regards, Sytner Cardiff BMW Team
Very smooth service from checking car…
Very smooth service from checking car in, making sure that I had somewhere comfortable to work from and had a coffee through to keeping me updated and handing back the keys. Excellent service!
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Mr Edwards, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that you found the service smooth and comfortable, from the moment you checked your car in to receiving updates and collecting your keys. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. We truly appreciate your positive feedback and look forward to welcoming you again in the future.
Replacement Air-Con Fan
Replacement Air-Con fan took a little longer due to the complexity of the work scope, the staff at Sytner Cardiff Mini Centre did everything to make my wait as pleasant as possible, even giving my a loan Mini for the time that it took to do the work, even though I did not request this when I booked it in for the work to be done. I have always found that Mini Centre help and would recommend them for Mini owners.
January 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Adrian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team at Sytner Cardiff MINI Centre made your wait as comfortable as possible and that the loan MINI was a helpful gesture. It’s wonderful to know you have always found our service reliable, and we truly appreciate your recommendation to other MINI owners. We look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff Team
Polite and friendly staff
Polite and friendly staff. Very clean and comfortable waiting area. Was kept informed throughout.
My only criticism is the lack of dairy alternatives at the drinks bar.
January 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Thank you very much for your kind words and positive feedback regarding our staff and waiting area. We are delighted to hear you felt well informed throughout your visit. We also appreciate your constructive comment about the drinks bar and the availability of dairy alternatives. Your feedback is valuable to us as we continually strive to improve the experience for all our customers. We hope to welcome you back to Sytner Cardiff BMW in the near future.
Fantastic service thank you Oliver for…
Fantastic service thank you Oliver for all your help.
Nothing was to much trouble service first class
January 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Phillip, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Oliver provided you with fantastic service and that nothing was too much trouble. It is always our aim to put service first and ensure every customer feels valued. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Kind regards, Sytner Cardiff BMW Team
Pot Hole Flat tyre and the Indian High Commission bureaucracy
Once the car finally got on the rescue vehicle everything was exceptional.
January 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Bina, thank you for sharing your experience with us. We are pleased to hear that once your car was on the rescue vehicle, everything was handled exceptionally. We appreciate your understanding and patience during what must have been a frustrating situation. Your feedback is invaluable to us, and we are delighted that the service met your expectations in the end. Should you require any further assistance in the future, please do not hesitate to get in touch. Kind regards, Sytner Cardiff BMW.
Brilliant service from Sytner Cardiff
Brilliant service from Sytner Cardiff. Easy going, Dan was very easy going and extremely knowledgeable. Will definitely go back for my next car. Thank you Dan.
January 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Thank you very much, James, for your kind words and fantastic review. We’re delighted to hear that Dan provided such an easy-going and knowledgeable experience for you. It’s always a pleasure to know our customers feel well looked after and confident in their choices. We truly appreciate your support and look forward to welcoming you back when you’re ready for your next car. Thanks again for choosing Sytner Cardiff BMW – your feedback means a great deal to us.
If you decide to put down the £99…
If you decide to put down the £99 deposit on a car please confirm with Sytner it goes through. They charged my credit card and had no records their end to say it had been processed. Currently with Mastercard pursuing a chargeback. Phoned the garage 3 times, with a response they would look into it with no communication received.
December 30, 2025
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Paul, I think you may have left the review for the incorrect business. It looks like your deposit was with Sytner Select and not Sytner Cardiff BMW, if this is incorrect can you please contact me keithfarrell@sytner.co.uk. Head of business at Sytner Cardiff BMW and i will try and assist.
The original booking I had got…
The original booking I had got cancelled and I had taken a day off work I phoned on the way to drop of the car as I had not had a text only to be told at this point I was 25 miles into the 50 mile journey no offer of any compensation
January 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
We sincerely apologise for the inconvenience caused by the cancellation of your booking and the lack of prior communication. We understand how frustrating it must have been, especially after taking time off work and travelling a considerable distance. Your experience does not reflect the standard we aim to provide. We would like to invite you to contact our Head of Business, Keith Farrell, at keithfarrell@sytner.co.uk, so we can discuss this matter further and address your concerns. Kind regards, Sytner Cardiff BMW
Very efficient and professional
Very efficient and professional, Summer was very helpful and honest
January 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Lee, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Summer provided you with efficient, professional, and honest service. It is always our aim to ensure every customer feels valued and well supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Cardiff BMW. We look forward to welcoming you back in the future. Best regards, Sytner Cardiff BMW Team
All handled smoothly
Everything was handled efficiently. Work was done within the advised time. Good welcome and waiting area. Special thanks to Alison Williams for co-ordinating and keeping in touch.
January 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Jeff, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Cardiff BMW. We are delighted to hear that everything was handled efficiently and within the advised timeframe. It’s wonderful to know you felt welcomed and comfortable in our waiting area. Alison Williams will be pleased to hear your special thanks. We truly appreciate your feedback and look forward to welcoming you back in the future. Best regards, The Sytner Cardiff BMW Team
Brought my BMW in for a full service
Brought my BMW in for a full service, amazing customer service and the job was done in a very timely manner, definitely recommend sytner Cardiff!!
December 31, 2025
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Thank you very much for your kind words, Connor. We’re delighted to hear that you were pleased with the customer service and that your BMW’s full service was completed promptly. It’s always our aim to provide a seamless and efficient experience for all our customers. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Cardiff in the future. Thanks again for choosing us for your BMW servicing needs.
Excellent
Excellent. From Claire at the check in to Nicola on reception and Ann Marie on collection. All amazing. First class service so friendly and helpful. Thank you so much
December 31, 2025
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Jackie, Thank you ever so much for your wonderful review. We are delighted to hear that Claire, Nicola, and Ann Marie provided you with first-class, friendly, and helpful service throughout your visit. It’s always a pleasure to know our team have made your experience a positive one. Your kind words truly mean a lot to us all at Sytner Cardiff BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
Very professional team
Very professional team
Good service
Short time waiting
December 27, 2025
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Ciprian-Ionut Cuturlui, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team professional and our service efficient. It is always our aim to provide a smooth and timely experience for all our customers. Your recognition means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Best regards, The Sytner Cardiff BMW Team
Amazing staff especially Ivin
Amazing staff especially Ivin , Raj and Kips. Would always recommend buying from these guys. They know what they’re doing. They know their stuff and products. Would always recommend to anyone that needs a car!!
December 24, 2025
Unprompted review
Reply from Sytner Group - Sytner Cardiff BMW
Dear Annmarie, Thank you ever so much for your kind words and fantastic review. We’re delighted to hear that Ivin, Raj, and Kips provided such a positive experience and that their knowledge and professionalism stood out. It’s always wonderful to know our team’s efforts are appreciated. Your recommendation means a great deal to us, and we’re thrilled to have been part of your car-buying journey. We look forward to welcoming you back in the future. Best wishes from all at Sytner Cardiff BMW.
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