Sytner Group - Sytner Cardiff BMW Reviews 

Bought my two year old vehicle from Sytner Coventry, it only had 37 miles of fuel in the tank when I collected it, regardless of having to travel back to South Wales. I noticed that the bonnet wasn’t level with the bumper when cleaning it a short while later, emailed the sales person who just ignored my enquiry regarding them potentially sorting this, paid up-to-scratch in Caerphilly £100 to correct the fact that the bonnet had not been put back on correctly after work, work which wasn’t disclosed at the time of purchase. I now have an issue with one of the front parking sensors, Sytner Cardiff rang me after I’d booked it in to basically threaten me with a £150 inspection bill if they had to examine the fault, and it then didn’t qualify for the repair under the warranty, I have since cancelled the appointment and subsequently booked to have the said sensor replaced by a local BMW Specialist with a genuine BMW part for £218 all-in.
I’m really disappointed to be honest, I know that thirty odd grand to pay for a vehicle isn’t much to BMW, but it is to me!
My experience with dealing with Mercedes customer service was the absolute antitheses of this from Sytner BMW, certainly not the ultimate buying experience.

The BMW 5 Series I purchased through Luqman and Subhan has been an outstanding experience from start to finish. From the moment I made my initial enquiry, both were professional, responsive, and genuinely helpful—making the entire process smooth and stress-free.

Sub looked after me from the minute I walked through the door and I was so happy to get a great deal and fantastic car. Thank you to everyone at BMW a proper well run professional company.

The service provided Oz at BMW Cardiff is exemplary. He has helped me on several occasions to correct various issues associated with software/upgrades. His support has been prompt, courteous and totally professional. I am truly indebted to your staff and particularly Oz.

This has to be by far the worst car dealership around had my car less than a week brand new may I add,nothing but problems car went in for 2 day repair 9 weeks later I had it back no explanation all I had was excuse after excuse please avoid nothing but stress as soon as sale was completed garage and managers did not care.Disgusting the way I've been treated.

Required work done as requested.

Following diagnostics my X6 was booked in for a new rocker cover, plan was drop off Monday morning, pick up courtesy car and call back Wednesday to pick the car up. Didn’t quite go to plan as replacement part failed so took until Thursday afternoon for car to be ready. Whilst there was a delay that caused me to rearrange some of my plans Ann-Marie was fantastic with keeping me informed and she would get a 5 ⭐ for her communication and professionalism. Only reason for the 4 star is the delay and the additional cost I incurred due to uncertainty of when the car would be ready. The job is relatively big and required the expertise of a main dealer so grateful it was completed by Sytner.

Excellent service from start to finish. My contacts Michael Ponchard and Rachel Fogg were super attentive and always contactable. I would absolutely recommend Sytner Cardiff to family and friends.

The staffs was great very professional and keeping me updated on the work that was carried out on my car a big thanks to Oliver in looking after me

Antonio did a great job of looking after us and sourcing a car which perfectly suited our needs. There were no pushy sales tactics or hard sell approach. Antonio and the team were very helpful and professional throughout. We were delighted with the service received and with our new car.

We were unsure which mini to choose initially but with Harry's help and patience we eventually made our
choice. The process was very smooth and informative and we are pleased with our decision.

You don’t want me to fill this out

Appalling I was told untruths and pathetic reasons for my front brakes wearing out in less than than seven months. On the 12/08/2025 I was invoiced for a front brake service £254.62. On the 17/09/2025 your Health Check read Front brakes 11mm and ok.The computer on my car at the beginning of April 2026 said the front brakes needed changing . Something doesn’t add up .

The reason for the visit was a recall which was sorted very professionally as it always has been whenever I have visited the facility in Cardiff.
While I was there I was looked after by Mike on the sales team who arranged a test Drive for me and went over and above as he had other clients to sort out.
Always a pleasure to visit the Sytner branch in Cardiff and I will continue this for many years to come.

Service was good and helpful. There was a small problem with there communication system but nothing serious

Information given was precise and easy to understand

I took my BMW X5 to Sytner Cardiff in January for specific faults. After paying approximately £1,400 for repairs the vehicle broke down almost immediately, the engine seized and the same issues and additional warnings appeared. Apparently it’s all a coincidence..

Despite repeated requests over numerous months (you’ve left my bonnet open too) the garage has refused to carry out further investigation without charging me more and I am still left with an unresolved fault. All attempts to resolve the matter directly have been unsuccessful and they’re refusing to give me any information on the car..

I have now escalated the issue and I am sharing this to document my experience and caution others to ensure they have clarity before authorising repairs!

Notice how head of business is replying to all reviews before and after me but I’m dealing with the service manager for some reason?.. I’ve emailed 3 different people at this place and nobody replies to me, they must just like having my broke ass 25k car in their carpark..

I was very disappointed with the customer care received from a senior staff called Alison. She coordinated the work over the phone as my car was taken there in the recovery van as the tyre got punctured. I ended up paying around £1600 for the tyre works, needed to change all tyres. And I paid the amount online. But when I went there , to collect my car, I haven't had any customer care from her, did not even come out from her cabin even though she saw me from there. Receptionist just gave the keys and sent me off. I had questions to ask
about the tyres, payments etc but she didn't come out. I had to rang her after and told her about this but her answer was, "she was busy". I had to clarify my questions over the phone blindly. I had good customer service from Sytner Cardiff in the past. Its worth paying some customer care to the customers as they are paying high amounts of money and its their staff' duty of care too.

It was a good experience
Getting your MOT is never an enjoyable task but it was made as easy as possible