Very smooth process of buying a new car. Salespeople not pushy, even with extra insurance etc and answered all questions. Easy to communicate with and not left hanging around in sale rooms or on phone... See more
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I recently purchased my Mini Cooper S from this dealership and can honestly say I had a very positive experience there. The service I received from Sayhan R. was professional, friendly and helpful. I... See more
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Jackie Everett took out all the stress after having my accident. She is so fast and efficient, doesn’t waste any time and has the most amazing customer service. Also a lovely character who mak... See more
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Tammy was an amazing salesperson from start to finish. They found me a vehicle suiting my exact specifications within the hour and kept me informed throughout the purchase process. Tammy made me feel... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7601
4.7
Excellent
240 reviews
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Brilliant and quick service
January 9, 2022
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Mr Marziano, thank you so much for your five star rating and positive review. I'm delighted you were happy with our service and look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
My third mini bought from Mini…
My third mini bought from Mini Sytner Loughton. Marcel and Matt provide a first class service along with Amy and Alana in service.
December 28, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Thank you Sam for your five star rating and positive review. I'm delighted you are happy with the service provided by our MINI team, your loyalty truly means a great deal to us. If there is anything else we can assist you with then please don't hesitate to contact us. We look forward to seeing you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Fantastic customer services
We ordered our second BMW with you back in July last year. Sadly the whole motor industry suffered delays with components and delivery. Our sales person Jazzmin Perry was very informative and kept up her communication to us during the long wait. She was honest and apologetic. Something that made us feel safe and secure about. Jazzmin is a credit to you sales team and we would like her to know that her service and care was much appreciated. She should be a valued member of your team.
December 24, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Anita, thank you so much for your kind feedback and five star rating. I'm delighted that Jazzmin looked after you to your satisfaction during which has been a challenging time for the industry as you quite rightly point out. Thank you for your patience and understanding, we really do appreciate it. Thank you also for your custom, I do hope you are now able to enjoy your lovely new car. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Jack was so helpful and friendly
Jack was so helpful and friendly. A pleasure to deal with. Very happy with my new car.
December 4, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Alex, thank you so much for your kind feedback and five star rating. I'm delighted that that you are happy with your new car and that Jack was helpful. Enjoy your new car and we look forward to seeing you soon. Kind regards, Peter Chadwick - Head of Business
Brilliant customer service from joy and…
Brilliant customer service from joy and rest of the team , really happy with my car and the whole process, thanks,
December 3, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Paul, thank you so much for your kind feedback and five star rating. I'm delighted that you are happy with car and that Joy and the team supplied a brilliant service. Kind regards, Peter Chadwick - Head of Business
Great personal service brings sales
The dealer rose to the challenge of finding the right car for me. A new John Cooper Works Anniversary Edition with only 60 available in the U.K. Great dedication to meeting and exceeding customer needs. Well done.
November 11, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Thank you Peter for your five star rating and positive review. Your satisfaction truly means a great deal to us, as such I'm delighted our team were able to assist you in finding your perfect MINI. We look forward to seeing you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Good service very Proffesional .
October 30, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Carol, thank you for your five star rating and positive review. I'm delighted you were happy with our service and look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Very pleased with the service I got
Very pleased with the service I got , when I came in to buy a mini , Marcel was very helpful as was Matthew in finance , would definitely recommend friends if they were looking to buy a new car , I was kept informed as to when my car would be in, so I would give them 10/10 for being so helpful and dealing with any problems I had very quickly.
October 8, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Hello Hayley. Thank you so much for your kind feedback and five star eating. I'm delighted you were happy with everything that John and Matthew did for you and that he was able to assist you in finding your perfect car. If there is anything else we can assist you with then please don't hesitate to contact us. We look forward to seeing you again soon. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
First class service from Craig McDonald
September 27, 2021
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Thank you John for your kind feedback and five star rating. Your satisfaction truly means a great deal to us, as such I'm delighted you were happy with everything that Craig did for you. If there is anything else we can assist you with then please don't hesitate to contact us. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Went to look at a smart car today
Went to look at a smart car today, i was greeted by a ladish sales executive, the first greeting was “what do you think mate” not a hello, not a lets go out side ill show you the car.
After about five minutes it was very apparent that the peeling lacquer on the bonnet was not going to negotiated in relation to either a discount or a repair.
I was told the day before that the marks would polish out, and that the car was in a pre wash state, they wont polish out its lacquer peeling. I was then told by the sales executive today that car was in a ready state, so even though the day before the marks would polish out today they wont and they wont even work with me to have the bonnet repaired before purchase.
I was told that it costs £450 to paint a smart car bonnet, i was also told the whole car would need to be painted, thats rather debatable in my eyes and it was also insinuated what do know about cars.
Over looking this i asked if i could test drive it, i was told no. Apparently it needs a pre safety check before i can drive it even though its on the front for sale in her eyes a ready sale state, another sales man comes over and when asked if he would pay £8,000 for a car with peeling lacquer and unable to test drive would he, he seemed gobsmacked and mentioned that it was the first time he had heard of that. Would i have traveled 60 miles if i had known i couldn’t even test drive it?
Cut a long story short, i found the staff ladish and abit bullish just trying to to get a deposit out of me, when the deal seemed to be off the sales person didn’t seem really bothered and just went “Give me your long card number ill get the money back to you mate”
Would i buy from here? No would i recommend it? No i understand i Didnt get the deal I’m not writing this because of that I’m writing this because as a franchise that is selling cars of £2,500,000 its staff Didnt stand up to it standards.
September 17, 2021
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Abby, I'm sincerely sorry to receive your review and to hear about your wasted journey. The car you were interested in fell under our Select programme for non franchise vehicles which are prepared to a different standard to our BMW/MINI Approved Used Cars, they are also priced to reflect their condition. It is my understanding the the car was inspected yesterday by a third party who thought the condition was acceptable, I'm very sorry that you did not. Please accept my apologies once again for your disappointment and wasted journey. Kind regards, Peter Chadwick - Head of Business
New mini
We found John to be extremely helpful and guided us in the right direction and we were able to locate and buy my car within 1 week!
September 13, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Thank you so much for your kind feedback and five star eating. I'm delighted you were happy with everything that John did for you and that he was able to assist you in finding your perfect car. If there is anything else we can assist you with then please don't hesitate to contact us. We look forward to seeing you again soon. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
The whole process of trading our car in…excellent service
The whole process of trading our car in for a mini was smooth, efficient and stress free. Dayna made sure we got the specification we wanted on our mini and was very helpful and friendly, thanks Dayna
September 8, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Joel, thank you so much for your positive review and five star rating. I'm delighted that you were a happy with the the service provided by Dayna and that she was able to assist you in finding your perfect car. If there is anything else we can help you with then please don't hesitate to ask. Thank you for your custom, I do hope you enjoy your lovely new car. Kind regards, Peter Chadwick - Head of Business
Never to return
I have been a loyal Sytner customer since 2009. The customer service advisers have always been great and I have trusted them implicitly. After a horrible experience this week with one of the Managers, however, (following some damage to my car during service), I have decided reluctantly that I will never visit Sytner again. I was initially dismissed by email and in order to get any satisfaction, I was forced to go along in person for an embarrassing and public confrontation. Only then did he accept any responsibility at all for the damage to my car. Not many women would have had the courage to go along to challenge in person as I did, and frankly, I shouldn't have had to. Following my visit, and realising I would not be shrugged off so easily, he subsequently made 2 differing offers to pay for the damage to my car. The first would have left me paying £150 towards the repair. Only once I had gone to the trouble of having someone independently look at the damage did he agree to cover the cost of an outside repair, (which I would need to organise myself!) I have declined both offers. After such a humiliating and stressful experience, I feel I never want to have any dealings with Sytner again - such a shame.
September 6, 2021
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Mrs Brooks, I'm sincerely sorry to receive your review. Your loyalty and custom toward Sytner Chigwell truly means a great deal to us. As discussed I would be very happy to deal with the matter for you and look forward to speaking with you further in this regard. Please accept my apologies once again. Kind regards, Peter Chadwick - Head of Business
From enquiring to purchase recieved…
From enquiring to purchase recieved great service.
Sales team (Jack) helpful, good communication throughout through emails and calls. Not feeling pressured to buy. Fair with negotiations.
August 20, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Jeffrey, thank you so much for your five star rating and positive feedback. I'm delighted you were happy with everything that Jack did for you and that you were kept informed regarding the progress of your purchase. If there is anything else we can assist you with then please don't hesitate to contact us. We look forward to seeing you again soon. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
2016 Mini Countryman - Post sales poor
** update ** Mini Chigwell have now offer to cover up to £250.00 to cover the repair.
Bought my 2016 Mini Countryman a few weeks ago. I had planned to travel down to Chigwell to have a look at the car on the 2/08 and 03/08, as an over night trip - due to distance required to travel.
However, this wasn't suitable to Mini Chigwell and suggest that they arranged to have it delivered directly to my house (some 150 miles away) at there cost, on the 29th July.
I believe this was to get the car sale in the July sales figures, rather than it falling in to August.
The car was delivered on the 29/07 by a 3rd party, and left, taking the car that i was trading in.
On closer inspection of the Mini CM, i noticed chips to the windscreen along with a dint and scratches to the back drivers side. This is beyond general ware and tear, and wasn't highlighted when i bought the car. Had i had the opportunity to view the car fully before discussing purchasing it, i would of raised this and used as part of the negotiations when buying the car !!
It was raised with Mini Chigwell on the 2nd August, photo where sent over to them - although i have had one call regarding this, when i call to discuss i am unable to talk to the salesman involved, nor where my calls returned.
I have sent another 2 emails chasing now and still awaiting a response.
Very disappointing, the needs resolving, if needs i will drive the car back to Mini Chigwell to encourage discussions.
Would i recommend Mini Chigwell ... pre-sales - fab, post sales - poor. The fact that i am being ignored over the issue is just poor.
August 20, 2021
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Anita, I'm sincerely sorry to receive your review but understand our MINI team have been in touch with you to resolve the matter. If there is anything else we can assist you with then please don't hesitate to contact us. Please accept my apologies once again. Kind regards, Peter Chadwick - Head of Business
We were made a fair offer on our car
We were made a fair offer on our car, the salesman was courteous & friendly.
August 4, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Thank you Gary for your positive review and five star rating. I'm delighted you found our team to be courteous and friendly and that you were happy with our offer. We look forward to seeing you again soon. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell MINI
Thank you Odeta for your five star rating and positive feedback. I'm delighted you were happy with out service. Thank you also for your continued loyalty to Sytner Chigwell, it truly means a great deal to us. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Love my new car
Love my new car, they are always great there never had a problem. Dayna was great to deal with always communicating not pressurising polite.
Thank you
July 29, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning John, thank you so much for your kind feedback and five star rating. I'm delighted that Dayna looked after you to your satisfaction and that she kept you informed throughout. I'm also delighted to hear that you love your new car, they really are great aren't they. If there is anything else we can assist you with then please don't hesitate to contact us. We look forward to seeing you again soon. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Great customer service
The customer service received from Jack Harris, was excellent.
Accommodated all my requests.
Friendly & helpful.
Very happy with my purchase from Mini Sytner and the excellent customer service.
Highly recommend this showroom
July 25, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Ms Lall, thank you so much for your kind feedback and five star rating. I'm delighted that Jack looked after you to your satisfaction and that he was able to assist you with the purchase of your perfect cat. Thank you also for your recommendation, it truly means a great deal to us. We look forward to seeing you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Great service from Jack and Richard
Great service from Jack and Richard. Car delivered safely and I’m a very happy customer.
Mike Munden
July 6, 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Mr Munden, thank you so much for your five star rating and positive feedback. I'm delighted you were happy with the service provided by Jack and Richard and that your car was delivered to you safely. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
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