Ian Jones and Nick Williams at BMW High Wycombe were absolutely fantastic from start to finish. They were both extremely helpful, knowledgeable and genuinely went above and beyond to make the whol... See more
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Car collected on time, recall airbag work done, Bodywork quote given. Following general report on car satisfactory however it was noted that the bonnet would it open.i think this should have been wor... See more
I purchased a used car from Sytner High Wycombe. From initial enquiry Tim Bush was fantastic. He was very thorough in ensuring I had all the details on the car and was never pushy and was keen to... See more
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Have dealt with Sytner over the past 12 years. On this occasion I sold a car to them, The process was managed professionally and competently throughout by James Courtney and his colleagues with a fair... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
575-647 London Rd, HP11 1EZ, High Wycombe, United Kingdom
- 01494 455100
4.7
Excellent
849 reviews
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Friendly professional staff attentive…
Friendly professional staff attentive but not overbearing.
Thank you.
August 12, 2026
Unprompted review
Car collected on time
Car collected on time, recall airbag work done,
Bodywork quote given. Following general report on car satisfactory however it was noted that the bonnet would it open.i think this should have been worthy of a phone call so that this could have been attended to there and then as returning the car in this condition was unsatisfactory.
August 18, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
BMW High Wycombe
Ian Jones and Nick Williams at BMW High Wycombe were absolutely fantastic from start to finish. They were both extremely helpful, knowledgeable and genuinely went above and beyond to make the whole experience as smooth as possible.
What really stood out was their support even after the sale — they’ve continued to answer any questions and have always been happy to help.
Excellent customer service from both Ian and Nick. I would highly recommend BMW High Wycombe and would definitely deal with them again. A credit to the dealership! ⭐⭐⭐⭐⭐
August 19, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear Ian and Nick provided excellent service and support, both during and after your purchase. It’s wonderful to know their knowledge and dedication made the process smooth and enjoyable. Your recommendation means a great deal to us, and we’re honoured to have earned your trust. We look forward to assisting you again in the future.
Continuing professional and competent experience
Have dealt with Sytner over the past 12 years. On this occasion I sold a car to them, The process was managed professionally and competently throughout by James Courtney and his colleagues with a fair price given.
August 18, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear John, Thank you very much for your kind words and for your continued trust in Sytner High Wycombe BMW over the past 12 years. We are delighted to hear that James Courtney and his colleagues managed the sale of your car professionally and competently. It is wonderful to know you were satisfied with the fair price offered. Your feedback is greatly appreciated and encourages us to maintain the high standards our customers expect. We look forward to assisting you again in the future. Best regards, Sytner High Wycombe BMW Team
You helped me out
You helped me out. Great service and job completed before your forecast time.
Thank you all who contributed
August 14, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Mr Dowson, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you were pleased with the service provided and that the job was completed ahead of schedule. It is always our aim to deliver efficient and high-quality care to all our customers. Your appreciation means a great deal to the whole team. We look forward to assisting you again in the future. Kind regards, Sytner High Wycombe BMW Team
An error was made on the initial…
An error was made on the initial booking 4 weeks ago, how this has been fixed, I could not have asked for a better solution
August 13, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Claire, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the solution provided met your expectations and that you were pleased with how the issue was resolved. Your satisfaction is very important to us, and it’s wonderful to know we were able to assist you so effectively. We truly appreciate your support and look forward to welcoming you back to Sytner High Wycombe BMW in the future. Best regards, The Sytner High Wycombe BMW Team
Prompt thorough and courteous service
Prompt thorough and courteous service. The staff are always friendly and efficient, a pleasure to meet.
August 10, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Christopher, Thank you ever so much for your kind words and the fantastic five-star review. We’re delighted to hear that you found our team prompt, courteous, and friendly throughout your visit. It’s always our aim to provide an efficient and pleasant experience for everyone who comes through our doors. Your positive feedback is truly appreciated and serves as a great encouragement to the entire Sytner High Wycombe BMW team. We look forward to welcoming you back in the future. Best wishes, The Sytner High Wycombe BMW Team
The professionalism of the staff
The professionalism of the staff. Their attitude to their client . Their approach to the job. Their understanding and helpful attitude
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Nadim, Thank you ever so much for your kind words and for taking the time to share your experience. We are thrilled to hear that the professionalism and helpful attitude of our team made such a positive impression. It is always our aim to provide the highest standard of service and to ensure our clients feel valued and well cared for. Your feedback truly honours our efforts and motivates us to maintain this approach. We look forward to welcoming you again in the future. Kind regards, Sytner High Wycombe BMW
Purchase of USED BMW X5
I purchased a used car from Sytner High Wycombe. From initial enquiry Tim Bush was fantastic. He was very thorough in ensuring I had all the details on the car and was never pushy and was keen to ensure everything was ok. Tim even came in on his day off on the day I bought the car. The communication was the best i have received from a BMW dealership (others did not even respond to my enquiries inc where i got my previous car from). Daniel Makin who sorted the finance out , again kept me updated along the way even with a few delays.
If you want to buy a used car I would highly recommend going to see Tim Bush at Sytner BMW who will definitely look after you.
August 11, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Thank you very much, Mr Allaway, for your thoughtful and generous review. We are delighted to hear that Tim and Daniel provided such attentive and professional service throughout your purchase. It’s fantastic to know Tim even came in on his day off to assist you, reflecting our commitment to customer care. Your recommendation means a great deal to us, and we’re pleased to have made your experience with Sytner High Wycombe a positive one. We wish you many happy miles in your new car.
Bravo Jovan
All people we had contact with were great, especially Jovan who was outstanding. Excellent communication skills and a really genuine bloke.
Also thanks to Kevin and Nick too.
August 8, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Dawn, Thank you very much for your kind words and taking the time to share your experience. We are delighted to hear that Jovan, Kevin, and Nick provided excellent service and that their communication skills stood out to you. It’s always wonderful to know our team come across as genuine and helpful. Your positive feedback means a great deal to all of us here at Sytner High Wycombe BMW, and we truly appreciate your support. Best wishes, The Sytner High Wycombe BMW Team
Helpful and friendly service
Helpful and friendly service, Detailed up dating. Confirmation of the cost in advance was appreciated. Pleasant waiting area
August 6, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Ailsa, Thank you ever so much for your kind words. We are delighted to hear you found our service helpful and friendly, and that the detailed updates made your experience smooth. It’s great to know that confirming costs in advance was appreciated, as we always aim for transparency. We’re also pleased you enjoyed our pleasant waiting area. Your positive feedback means a lot to the whole team at Sytner High Wycombe BMW. We look forward to welcoming you again in future. Best wishes, Sytner High Wycombe BMW Team
Outstanding Customer Service
A highly positive interaction, which is an increasingly rare experience. Carl and the team looked after my vehicle and myself with a level of care that I have not experienced for a long time. From the first conversation, through to collecting my vehicle, trust in Carl and the team was high and the finished work impeccable. I will not hesitate to recommend Sytner to friends and Family.
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Philip, Thank you ever so much for your kind words. We are delighted to hear that Carl and the team provided you with such a positive and trustworthy experience. It is always our aim to deliver impeccable service and genuine care, so your feedback means a great deal to us. We’re thrilled that you feel confident recommending Sytner High Wycombe to your friends and family. Your support is truly appreciated, and we look forward to welcoming you again in the future. Best regards, Sytner High Wycombe BMW Team
Was really impressed by the level of…
Was really impressed by the level of attention to detail
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Simon, Thank you ever so much for your kind words. We’re delighted to hear that our attention to detail made such a positive impression on you. It’s always our aim to provide a truly exceptional experience for every customer, and your feedback is truly appreciated. We hope to welcome you back to Sytner High Wycombe BMW in the near future. Your support means a great deal to us. Warm regards, The Sytner High Wycombe BMW Team
Last minute flex to accommodate a service.
I arrived on spec’ Monday morning with the hope of a service (brake fluid & inspection iX3) prior to BCA pickup as the amber had been triggered over the month change while I was away on a trip. Per was particularly helpful in facilitating and his mechanic was really helpful to complete the work prior the pickup. This was all done with minimal notice. Excellent response from Sytner.
August 3, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear A M, Thank you very much for your fantastic 5-star review. We are delighted to hear that Per and the mechanic were able to assist you promptly, especially with such short notice. It’s wonderful that we could ensure your iX3 was ready in time for the BCA pickup and that your experience with us was positive throughout. Your kind words are greatly appreciated, and we look forward to welcoming you back to Sytner High Wycombe BMW in the future. Best wishes, Sytner High Wycombe BMW Team
Great service
Thank you Ellie for taking the time to explain the work done on my car and addressing all the items that I had raised, much appreciated.
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Darren, Thank you very much for your kind words. We are delighted to hear that Ellie was able to clearly explain the work carried out on your car and address all your concerns to your satisfaction. It is always our aim to provide a thorough and transparent service, and your feedback is greatly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner High Wycombe BMW. Kind regards, The Sytner High Wycombe BMW Team
Seamless service and seasonal check
Seamless service and seasonal check. Great customer service and Catherine’s communication was exceptional.
August 1, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear PC, Thank you very much for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that our service was seamless and that the seasonal check met your expectations. It is wonderful to know that Catherine’s communication stood out and contributed to your satisfaction. Your feedback is greatly appreciated and serves as a great encouragement to the entire team here at Sytner High Wycombe BMW. We look forward to welcoming you again in the future. Kind regards, The Sytner High Wycombe BMW Team
Neil and the Sytner High Wycombe team…
Neil and the Sytner High Wycombe team were incredibly helpful and even picked up and dropped our car back home. We’d highly recommend their service.
July 27, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Thank you, Meryl, for your wonderful review. We are delighted to hear that Neil and the team at Sytner High Wycombe provided such excellent service, including the convenience of collecting and returning your car. Your recommendation means a great deal to us and reflects the commitment we strive to offer all our customers. It’s always a pleasure to assist and ensure a smooth, enjoyable experience. We hope to welcome you back again in the future.
Best dealership experience I've had — thanks to Ellie
Dealing with Ellie in the service team at Sytner High Wycombe was a breath of fresh air. I recently bought a car from a well-known online car retailer and was left with an EML (engine management light) issue for nearly 30 days post-collection. Once the retailer accepted the car needed repair at a main dealer, Sytner High Wycombe stepped in and exceeded expectations. They replaced the DPF sensor, carried out a wheel alignment, and fitted a replacement battery all free of charge. Clear, open communication throughout, thoroughly professional, and a genuine pleasure to deal with. In fact, I'm now purchasing a service plan from this dealership based on that experience alone. An amazing customer journey.
July 30, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Thank you very much for your kind words, Richard. We’re delighted to hear that Ellie and the team at Sytner High Wycombe were able to assist you so effectively and provide a seamless experience. It’s wonderful to know that our service exceeded your expectations and contributed to your decision to purchase a service plan with us. We truly value your feedback and look forward to supporting you throughout your ownership journey. Your satisfaction is our greatest reward.
Fantastic service from the team again
Fantastic service from the team again, kept me informed on the progress throughout.
July 27, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Robert, Thank you very much for your kind words and for taking the time to leave such a positive review. We’re delighted to hear that you were kept informed throughout the process and that our team once again provided fantastic service. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner High Wycombe BMW in the future. Best wishes, The Sytner High Wycombe BMW Team
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