The service department recently looked at and repaired my Discovery ever so well and super quick. I was offered a loan car and got my car back with a super valet, making the car looking like new aga... See more
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Location
Switch locationMerlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR Bristol, GB
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Absolutely fabulous service today at cribbs causeway.We arrived on our trip to Center parks Longleat last night to find our boot was jammed so had no access to our luggage and more importantly some m... See more
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The receptionist was warm and welcoming and we were offered refreshments - lovely hot coffee on a freezing cold day. Emma, who booked our car in, was also welcoming and explained the process to us. Em... See more
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If the amount of time taken for your Tanya Heath, Client Support Manager,to respond to my Trustpilot comments is anything to go by ( ie.9th Nov to 31st Jan), then by the time I am given any mutually... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Merlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR, Bristol, United Kingdom
- 0117 975 5200
4.2
Great
536 reviews
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Exceptional Customer Service
I collected my vehicle from the dealership, Thursday.My experience with the receptionist and the service staff was very good as usual. The service and MOT was paid, and to my surprise and delight, the issues that were not covered by warranty were resolved with no charge.
I asked the service coordinator to pass on my thanks to the technicians, and all the other staff I encountered during my two visits, several telephone calls and several emails. My thanks to you for navigating the vehicle through your dealership, warranty issues etc.
"J" (you know who I refer to) You are a credit to the dealership.
September 21, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Richard - Thank you for your kind words after your recent visit to or Service Department. We are delighted to hear that you had a great experience with us here at Sytner Jaguar Bristol. We will be sure to pass on your thanks to the service coordinator and all the other staff you encountered. We are grateful for your loyalty and look forward to seeing you again soon. Kind regards, Simon Crane, General Manager, Sytner JLR Bristol.
Sytner Bristol = great customer service Bristol have consistently…
Sytner Bristol have consistently delivered for me a great customer service across all areas of their business. Even in these trying economic conditions they have still gone the extra mile
September 17, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon Andrew and thank you for your wonderful review. We are delighted to hear that you have had such a positive experience with us here at Sytner Jaguar Bristol. Thank you for your support and we look forward to seeing you again soon. Kind regards, Simon Crane, General Manager
New SVR
Great service, well looked after all they way through. Would recommend to anyone.
September 15, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Paula. Thank you for your kind words after your recent visit. We are delighted to hear that you had a great experience with us and would recommend us to others. Kind regards, Ian Painter, Service Manager
Feedback
Well looked after by Morgan. put mind at rest when havnt drove for a while and stayed behind to help on pick up of car, most appreciated.
August 31, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mr Exon. Thank you for your kind words and we're delighted to hear that Morgan was able to help you. At Sytner Jaguar Bristol, we strive to provide the best customer service and we are glad that we were able to meet your expectations. We hope to see you again soon. Kind regards, Tom Stagg, Sales Manager
My car is now stuck in the garage
This is partly a review for Sytner, and partly for Jaguar, who have been instructing Sytner on some of the work done.
My I-Pace has been in for over 5 weeks now, for what was originally a one day booking for an intermittent electrical fault. The fault is still not fixed (or the faulty component identified). Jaguar diagnostics seem incapable of identifying the problem location. Worse, they cannot now rebuild my car without a 'kit' that comes from abroad. It is on back order as it is out of stock, with no estimate for when it may be available. Until then my car is stuck in the garage, even if they do manage to fix it.
I have no estimate of cost and no timescales for completion.
September 12, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mr Williams - I'm sorry to read of your experience with ourselves and the frustration about the supply of the Parts required to fix your vehicle. I have asked one of my team to contact you later today to discuss the latest information. Kind regards, Simon Crane, General Manager, Sytner JLR Bristol.
The service went smoothly and Josh went…
The service went smoothly and Josh went above and beyond what I expected thank you .
September 5, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mr Hewitt and thank you for your feedback. We are delighted to hear that Josh provided you with an excellent service and went above and beyond your expectations. At Sytner Jaguar Bristol, we strive to provide the highest level of customer service and it is great to hear that we have achieved this. We hope that you will continue to choose us for all your Jaguar needs and we look forward to seeing you again soon. Best Regards, Gary Knott, Head of Sales, Sytner JLR Bristol
Great team providing a great service
I couldn’t fault either the sales team or any of their colleagues at Sytner Bristol. I highly value customer service and I was very pleased with the professionalism, courtesy and assistance of everyone I dealt with.
August 22, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Rob and thank you for your nice comments. We are delighted to hear that you had such a positive experience with our sales team. We strive to provide the highest level of customer service and it is gratifying to know that we have achieved this. We hope that you are enjoying your new car and that you will continue to be a valued customer of Sytner Jaguar Bristol. Thank you again for your review. Best Regards, Gary Knott, Head of Sales, Sytner JLR Bristol
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mr Tait and thank you for your feedback. We are delighted to hear that you had a great experience with us at Sytner Jaguar Bristol. Our team is committed to providing the highest level of customer service and we are pleased that you found them to be welcoming and knowledgeable. We strive to ensure that all of our customers have a positive experience when visiting us and we are glad that we were able to meet your expectations. We look forward to seeing you again soon. Best Regards, Gary Knott, Head of Sales, Sytner JLR Bristol
Fantastic customer service great job…
Fantastic customer service great job done thank you
August 31, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you for your kind words. We are delighted to hear that you had a great experience with us at Sytner Jaguar Bristol. We look forward to seeing you again soon. Kind regards, Andrew Shields, Aftersales Manager, Sytner JLR Bristol.
Overall impression of the dealership is…average for a major franchise dealership.
Overall impression of the dealership is good.
Checking in for the service and collecting is painfully slow.when l arrived to collect my car at the agreed time l had a 25 minute wait to see a member of the service reception team and a further 15 minutes to complete the formalities and pay.
Also on checking in l asked could the engine bay be cleaned as well as the complimentary valet and l was advised that this would incur additional costs.
When paying £1045.00 for the service l consider this to be more than a little disappointing and lacking customer care.
August 28, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mr Setter, we are sorry to hear that your experience at Sytner Jaguar Bristol was not up to our usual standards. We understand that the service you received was not satisfactory and we would like to invite you to contact our Head of Business, Simon Crane, simoncrane@sytner.co.uk, to discuss this further. We take customer feedback seriously and we would like to ensure that your experience is improved in the future. Thank you for taking the time to provide us with your feedback. Best Regards, Gary Knott, Head of Sales, Sytner JLR Bristol
Services was second to none
August 27, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for your kind words Steve. We are delighted to hear that you had a great experience with us at Sytner Jaguar Bristol. Our team works hard to ensure that all of our customers receive the highest level of service and we are pleased that you felt this was the case. We strive to provide an excellent customer experience and it is great to hear that we have achieved this. We look forward to welcoming you back in the future. Best Regards, Gary Knott, Sytner JLR Bristol
Carwyn & Ryhan from Sytner Jaguar…
Carwyn & Ryhan from Sytner Jaguar Cribbs were amazing to deal with and honestly went above and beyond what I was expecting. Unfortunately I didn’t go through with the purchase this time however they both should be acknowledged for the service they offered and not pressing me to purchase the vehicle. It’s rather refreshing to see such professionalism in a business like this. Once again thank you to you both.
August 27, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Andrew, we are delighted to hear that Carwyn and Ryhan provided you with such excellent service. We strive to ensure that all of our customers have a positive experience when dealing with us, and it is great to hear that we have achieved this. We are sorry that you did not go through with the purchase this time, but we hope that you will consider us in the future. Thank you again for your review. Best Regards, Gary Knott, Head of Sales, Sytner JLR Bristol
It took over 45 minutes from arrival to…
It took over 45 minutes from arrival to drop off my car and collect the courtesy car. Its an hours drive from Wells to the garage, and then an hour and 15 minutes to my office in Glastonbury. This then has to be repeated at the end of the day, when I come to collect my car. So its frustrating and time consuming when you have unnecessary delays.
August 23, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Ian, we are sorry to hear about your experience at Sytner Jaguar Bristol. We understand that your time is valuable and we would like to apologise for the delay. We would like to invite you to contact our Head of Business, Simon Crane, simoncrane@sytner.co.uk, to discuss your experience further. We take customer feedback seriously and would like to ensure that your experience is improved in the future. Thank you for taking the time to provide us with your feedback. Best Regards, Gary Knott, Head of Sales, Sytner JLR Bristol
The Sytner Cribbs Causeway experience
Hugely impressed by all the staff we had contact with. They are cheerful, welcoming and thoroughly professional. The whole experience was excellent.
Also, although this was a simple MOT visit, excellent value.
August 16, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon Mr Peel, we are delighted to hear that you had a great experience with us at Sytner Jaguar Bristol - our team works hard to ensure that all our customers are welcomed and looked after in a professional manner. We are also pleased that you found our MOT visit to be excellent value. We look forward to seeing you again soon. Best regards, Gary Knott - Head of Sales
Unsatisfactory routine service and repair
Unsatisfactory routine service, inspection and repair by a very expensive manufacturer and repairer. There were 4 problems on the service which were down to the service engineer - failing brakes (not true), no top-up of DEF fluid, air conditioner failed within a week and the Timing Chain test on the Jaguar Ingenium engine has failed (£2,600 repair). The test only shows pass/fail no detail. JLR customer relations refused to acknowledge the case raised. Poor experience throughout by being passed between personnel with no authority.
August 7, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon Phil. We are sorry to hear about your experience with Sytner Jaguar Bristol. We take customer feedback seriously and would like to invite you to contact our Aftersales Manager, Andrew Shields, andrewshields@sytner.co.uk to discuss your concerns further. We are committed to providing the highest level of service and would like to ensure that your experience is rectified. Thank you for bringing this to our attention. Best Regards, Gary Knott, Head of Sales
Helpful & very friendly service
Helpful & very friendly service, I shall use Sytner again.
August 3, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mr Lancastle and thank you for your lovely feedback. We are delighted to hear that you had a positive experience with us at Sytner Jaguar Bristol. We look forward to welcoming you back in the future. Kind regards, Simon Crane, General Manager, Sytner JLR Bristol.
All's well that ends well
After my first car was damaged in transit and Sytner were unable to sell it to me, Sytner have gone out of their way to help me:-
- prioritising the build of a 2nd car
- letting me drive my original Jaguar after it was repaired for 7 months free of charge
- honouring the original deal (purchase price) even though the 2nd car is a new model year and higher specification
- keeping me regularly updated with the build and ultimately delivery of my 2nd car
- returning my calls and emails in a prompt and efficient manner
Sytner have worked very hard to turn a negative customer experience into a very positive one.
July 27, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon Mr Wright - Thank you for sharing your recent experience with us and I'm delighted to hear that after an issue during the transit of your vehicle from the factory we were still able to keep a good experience. Kind regards, Gary Knott, Head of Sales, Sytner JLR Bristol.
Worse company
Would not touch this company with a barge pole.
Lie after lie
They sell you a car with a fault and refuse to put it right.
July 18, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon Sharon. We are so sorry to hear that you had a negative experience with Sytner Jaguar Bristol. We take customer feedback very seriously and would like to invite you to contact our Head of Sales, Gary Knott, garyknott@sytner.co.uk to discuss your experience in more detail. We are committed to providing excellent customer service and would like to resolve any issues you may have experienced. We look forward to hearing from you. Kind regards, Simon Crane, Head of Business
I arrived for my 42,000 mile service +
I arrived for my 42,000 mile service, a new tyre, recall update, and a replacement EV charging flap. I drove into the service bay, and was greeted accordingly. The ambience on entering the open plan interview area was first class. Once seated, I was offered a drink, and given a paper bag in which were a number of breakfast items. A run-through of items to be completed, an introduction to my courtesy car, and away. it was booked for two days. however, 3pm the work was completed, and 5pm collected, having also received had my car fully valeted - free of charge. Excellent
July 10, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Barry. What a wonderful way to start the day by reading your wonderful review on your recent experience. We are delighted to hear that you are pleased with the whole experience. We do strive to provide the best customer service and it's great to hear that we achieved that for you. We are also pleased that you were able to collect your car earlier than expected. We hope to see you again soon. Kind regards, Andrew Shields, Aftersales Manager, Sytner JLR Bristol.
Brilliant business
Brilliant business and lovely professional people.
Thank you so much for supporting the Royal British Legion with use of your conference room. We are extremely greatful to Simon, Head of Business and the entire team for there support.
If you intend to use a business in the Bristol area, use one that supports our Armed Forces Venterans as Sytner Bristol do.
July 13, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon Paul and thank you for your kind words. We are delighted to have been able to support the Royal British Legion with the use of our conference room. We are proud to be able to give back to our Armed Forces Veterans and are grateful for the opportunity to do so. Kind regards, Simon Crane, General Manager, Sytner JLR Bristol.
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