The service department recently looked at and repaired my Discovery ever so well and super quick. I was offered a loan car and got my car back with a super valet, making the car looking like new aga... See more
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Location
Switch locationMerlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR Bristol, GB
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Absolutely fabulous service today at cribbs causeway.We arrived on our trip to Center parks Longleat last night to find our boot was jammed so had no access to our luggage and more importantly some m... See more
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The receptionist was warm and welcoming and we were offered refreshments - lovely hot coffee on a freezing cold day. Emma, who booked our car in, was also welcoming and explained the process to us. Em... See more
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If the amount of time taken for your Tanya Heath, Client Support Manager,to respond to my Trustpilot comments is anything to go by ( ie.9th Nov to 31st Jan), then by the time I am given any mutually... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Merlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR, Bristol, United Kingdom
- 0117 975 5200
4.2
Great
536 reviews
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As a lifelong Jaguar fan this is the…
As a lifelong Jaguar fan this is the only time I have left feeling less than happy. What really caused the problems I do not really know. The only information I received was the estimated cost of possible repairs as opposed to actual repairs.
December 28, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Roy, we are sorry to hear that you were not satisfied with your recent experience at Sytner Jaguar Bristol. We take customer feedback very seriously so we will arrange for your Service Adviser to be in contact to go through the repairs with you. However, if you would like to discuss this further please feel free to reach me on emmacole@sytner.co.uk. Kind regards, Emma Cole - Client Relationships Manager
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Sandra, we are delighted to hear that you had a great experience with us at Sytner Jaguar Bristol. We strive to provide the best service possible and it's great to hear that we achieved this for you. Thank you for choosing Sytner Jaguar Bristol. Best regards, Gary Knott - Head of Sales
The staff were all very welcoming and…
The staff were all very welcoming and friendly, especially Phillip Evans who guided me through the whole process including changing my cherished plates.
December 7, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you for your kind words, Jeffrey. We are delighted to hear that you had a great experience with us here at Sytner Jaguar Bristol. We aim to provide the best customer service and it is great to hear that Phillip was able to help you with the process of changing your cherished plates. We are glad that you felt welcomed and we hope to see you again soon. Thank you for choosing us. Kind regards, Emma Cole - Customer Relations Manager
Did what I requested
November 30, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning John and thank you for your review. If we can help any further then please let us know. Kind regards, Simon Crane, General manager, Sytner JLR Bristol.
Jaguar Service
The receptionist was warm and welcoming and we were offered refreshments - lovely hot coffee on a freezing cold day. Emma, who booked our car in, was also welcoming and explained the process to us. Emma kept us informed about the car through the day and giving us the necessary information to make a decision quickly. Emma also talked us through the health check and MOT findings before quickly processing our bill payment. Great service all round - thank you.
November 24, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mr Francis, we are delighted to hear that you had a great experience with us here at Sytner Jaguar Bristol. We strive to provide the best customer service and it's wonderful to hear that our receptionist and Emma made you feel welcome and comfortable. We are also glad that Emma was able to keep you informed and help you make a decision quickly. We appreciate your feedback and thank you for choosing us. Best regards, Gary Knott - Head of Sales
F Type First Edition Convertible
First impressions, fabulous. The dealership is immaculate and has very welcoming reception staff. The sales team (Dillan, Rob and David) were helpful, efficient and friendly and went above and beyond, to make my car purchase a memorable experience, which you would expect from a premium brand such as Jaguar. And the car is stunning. Thank you.
November 24, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Alison, thank you for your 5-star review and kind words. We are delighted to hear that your experience with Sytner Jaguar Bristol was a memorable one. Our sales team (Dillan, Rob and David as you mentioned) strive to provide the highest level of customer service and we are pleased that they exceeded your expectations. We are proud to be associated with the Jaguar brand and we are glad that you are happy with your purchase. We look forward to seeing you again soon. Best regards, Gary Knott - Head of Sales
Nice people
Nice people. Good service.
Dealt with Ray Khan and Ashley Rogers, who both made buying my car, a very pleasant experience. They explained all that was involved very well, and answered all the questions I asked.
I would certainly recommend them to anyone thinking of purchasing a car from Sytner Jaguar Bristol
November 20, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning, thank you for your kind words Les. We are delighted to hear that Ray and Ashley here at Sytner Jaguar Bristol made your car buying experience a pleasant one. We strive to provide excellent customer service and are glad that we were able to meet your expectations. We appreciate your recommendation and hope to see you again soon. Kind regards, Emma Cole - Customer Relations Manager
Amazing couldn’t fault the service …
Amazing couldn’t fault the service provided for my m o t was lead by Sophie from start to finish . Thank you so much you restore my faith in Jaguar Bristol
November 10, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning, we are delighted to hear that Sophie was able to provide you with an excellent service from start to finish here at Sytner Jaguar Bristol. We aim to ensure that all of our customers have a positive experience when they visit us and it is great to hear that we have been able to restore your faith in Jaguar Bristol. We look forward to welcoming you back again soon. Best regards, Gary Knott - Head of Sales
Highly Recommended
I couldn't praise Sytner Bristol highly enough, with a special mention to Ray and Ashley for the impeccable service received when purchasing my approved used Jaguar. From start to finish the process was seamless and they were extremely accommodating and helpful, especially as the purchase was made remotely.
November 14, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning, thank you for your kind words Lindsay. We are delighted to hear that you had such a positive experience with us here at Sytner Jaguar Bristol as we strive to provide the best customer service possible and so it is great to hear that Ray and Ashley were able to make the process of purchasing your approved used Jaguar so easy and stress-free. We are glad that you are happy with your purchase and we look forward to seeing you again soon. Best regards, Gary Knott - Head of Sales
Absolutely fabulous service
Absolutely fabulous service today at cribbs causeway.We arrived on our trip to Center parks Longleat last night to find our boot was jammed so had no access to our luggage and more importantly some medications.
Philippa and Dave at Cribbs causeway went beyond our expectations and managed to gain access to our luggage and some breakfast after a stressful and early start this morning. We were able to continue our holiday. Thankyou again so much!
November 18, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Jane, we are delighted to hear that Philippa and Dave were able to help you out in your time of need - we understand how stressful it can be when you are on holiday and something like this happens. We are glad that you were able to continue your holiday and that you were able to access your luggage and medication. We hope you had a great time at Centre Parks and we look forward to seeing you again soon. Best regards, Gary Knott - Head of Sales
Good communication and interaction all…
Good communication and interaction all options shown
November 13, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Paul, we are delighted to hear that you had a positive experience with us here at Sytner Jaguar Bristol. We strive to ensure that our customers have the best possible experience and so it's great to hear that our team provided good communication and interaction, as well as showing you all the options available on your visit. We hope to see you again soon. Best regards, Gary Knott - Head of Sales
It was a really poor experience with a…
It was a really poor experience with a catalogue of calls not being returned when promised; doing online check in which wasn’t accessible to the human beings who check you in; being told the car was ready when it wasn’t and all made worse because Sytner use the servicing interaction as an excuse to try and upsell you a new car. It seems to me that all they want to do is sell new cars and they don’t focus at all on the quality of their servicing department. Why would anyone want to buy a new car from an organisation that treats its existing car owners so poorly? With a premium brand I expect a premium servicing experience. What I got was a million miles off that.
November 9, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mr Hutchings, we are sorry to hear about your experience with Sytner Jaguar Bristol. We understand that you expect a premium servicing experience and we are sorry that we did not meet your expectations. We take customer service very seriously and would like to investigate this further. We would like to invite you to contact our Aftersales Manager, Andrew Shields, andrewshield@sytner.co.uk, so that we can discuss this further and ensure that this does not happen again. Thank you for bringing this to our attention. Best Regards, Gary Knott, Head of Sales
Ray was super helpful
Ray was super helpful, responded quickly to emails and found a solution for my car to be delivered when I was unable to collect due to my son being ill. Josh in the service department was also excellent when rectifying a minor issue. Overall I was super impressed.
November 7, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Donna, we are delighted to hear that Ray and Josh provided you with such excellent service as at Sytner Jaguar Bristol we strive to ensure that all of our customers have the best possible experience. We are also glad that we were able to find a solution for you and that Josh was able to rectify the minor issue. We look forward to seeing you again soon. Best Regards, Gary Knott - Head of Sales
MOT Appointment
Well looked after. Car always comes back sparkling and team always talk through all the works completed.
October 28, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mr Fountain, thank you for the wonderful feedback. We're delighted to hear that you are happy with the recent service you received from Sytner Jaguar Bristol. We look forward to seeing you again in the future. Kind regards, Simon Crane - General Manager
The staff are welcoming
The staff are welcoming, v Courteous and engaging. Showroom looks great, as you would expect.
When I got to looking at a used vehicle, the team were helpful and spent time going through the details of the car specifications.
After deciding on what I wanted, they presented the new car inside, out of the inclement weather and helped with the set up of apps and phones etc.
All in all, a nice experience.
November 4, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Graham and thank you for your very kind review. We are delighted to hear that you had a pleasant experience with us. We strive to provide the best customer service and are glad that we could make your experience with us a memorable one. Kind regards, Simon Crane, General Manager, Sytner JLR Bristol
Wonderful experience and outstanding customer service purchasing a used car
Special huge personal thank you to Carwyn Davis and Marc Cliff (Sytner Bristol) for being very helpful, genuine and knowledgeable in answering all my questions.They were both more than willing to help me find the best vehicle, specially tailored to my needs.The process was stress free and pleasant.
October 10, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mrs Thuo and thank you for your wonderful feedback. I'm delighted to hear that Carwyn and Marc were able to provide you with a great experience in your recent visit. I'll pass on you feedback to them both and the team and we look forward to welcoming you back soon. Kind regards, Simon Crane, General Manager, Sytner JLR Bristol.
Service at Sytner Bristol
I was able to drop the car off, the service was completed and we were able to collect the car later, even after we arrived late due to traffic. The only negative point to add was that the boot was not cleaned inside and around the boot lid following the service and cleaning offered.
October 17, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for your review, We are pleased to hear that you were able to drop off and collect your car with ease. We are sorry to hear that the boot was not cleaned as expected. Please feel free to contact me directly to arrange a re-clean of your car. We take customer feedback seriously and would like to ensure that you are satisfied with the service you received. Best Regards Gary Knott, Head of Sales, Sytner JLR Bristol
Car booked in for a service including…
Car booked in for a service including cam belt changed. This was booked at least 6 week before. However on arrival the cam belt replacement could not be completed as there was not one in stock. This will now mean another visit once the cam belt arrives.
October 2, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for your review. We are sorry to hear that the cam belt was not in stock when you arrived for your service. We understand your frustration and apologise for any inconvenience caused. We and JLR are working hard to ensure that all necessary parts are in stock to avoid any further delays. Can you please contact me at simoncrane@sytner.co.uk so I can personally look in to this issue and then update you? Kind regards, Simon Crane, General Manager, Sytner JLR Bristol
EXCELLENT SERVICE!!
EXCELLENT CUSTOMER SERVICE, VERY RESPONSIVE AND ACCOMMODATING, VERY KNOWLEGABLE, PROACTIVE AND PROFESSIONAL.
MS. JASMINE BIRCH - REALLY EXCEPTIONAL!!
September 26, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for your your positive feedback. We are delighted to hear that you had such a positive experience with Sytner Jaguar Bristol. We are especially pleased to hear that you found our team member, Jasmine Birch, to be really exceptional. We strive to provide the best customer service possible and it is wonderful to hear that we have achieved this. We look forward to welcoming you back in the future. Best Regards Gary Knott, Head of Sales, Sytner JLR Bristol
Great experience. Friendly and welcoming team
I had a really good experience at my recent service at Sytner Jaguar. The communication was excellent throughout the day - I received texts and could look at the progress of the service. Josh in particular was excellent and nothing was too much trouble. The service team also looked at fixing my damaged back wing but unfortunately they found this would have to go to the bodyshop which I will now book in for. The whole team were really friendly and welcoming and especially to my 4 year old son who was with me when I collected the vehicle. They even found some Land Rover Lego for him! Thank you
September 25, 2023
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for your kind words, Laura. We're delighted to hear that you and your son had a great experience with Josh on your recent visit. We look forward to seeing you again soon! Kind regards, Ian Painter, Service Manager, Sytner JLR Bristol.
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