Sytner Group - Sytner Jaguar Bristol Reviews 

Great service from Aaron

Love the new F Pace

Personal service, professionalism of staff, and competitive prices

My car was left outside on the forcourt unlocked.
I was informed the day after picking the car up that my M.O.T had run out, so I tried booking through the booking line and was told it would be over a month before I could get it done. However after going back in to Bristol the lovely lady booked me back in the next day. Trying to get any thing sorted via the telephone is a nightmare.

Rob, George and Lydia all played different roles in selling, delivering and after sales support but I was really impressed with all of them. They had a customer focused attitude and were all extremely helpful. I had looked at buying the same car elsewhere but didn't like the "used car salesman" pitch I was getting so was relieved when these guys were easier and more honest to deal with.

From the time we 1st arrived we were looked after very well. All our questions were answered and the sales consultant was able the find a new stock E Pace which meet our requirements

Great showroom. Staff are very attentive and helpful. It's my second time of using this dealership. Highly recommended. All purchasing options were discussed in depth. Test drive was arranged for us with ease. Jaguar vehicles are great. I am loving my new I Pace!

I arrived for an MOT and service and handed over my car at 10.40am. I sat for 25 minutes before a Customer Service agent came to me. I explained that I had booked to leave the car there but plans had changed and I would now have to wait. I was assured that this was noted and my car would be sorted asap. After 2.5 hours I went to see the CS agent. He had clearly forgotten me and said he would check on the situation. I waited but nobody came so after another 15 mins I went into the office again. Big apologises and I was told the car was just going into the Service but the mot had not been done.
1.5 hours later nothing so went back to the office, more apologises and was told 10 mins later that the mot would start soon. 1 hour later went back in the office and was told a tyre needed to be changed. I agreed the price and was told this would be installed straight away. 45 minutes later so back to the office and a new CS agent told me that the car would be ready in 1 hour, it was already nearly 5 pm. I asked why so long and he said the mot had to be done again. A strong conversation followed ending with the CS agent rolling his eyes and saying, "well you did book in for the day" 30 mins later the car was ready. It is clear that the agents were poorly trained and over stretched. I was not the only person affected by poor service. One guy came in to buy a pair of windscreen wipers and was there for over 1 hour.
The ambiance of the area is great but the service is awful

Fabulous showroom,great cars and pleasant staff but desperately difficult to get hold of as showroom number always busy. Salesman kept in contact through the process until delivery. Car has exceeded expectations and good advice on the model and extras. Only issue was the final part exchange value offered was significantly less than that quoted than when deposit placed. Mileage and condition almost unchanged. Felt cheated. Overall good experience but spoiled at the end

Disappointed in performance as communication is poor.

Car booked in for service and wheel refurbishment. Was told car was complete but when I asked I was told the wheel refurbishment hadn’t been done. The staff didn’t seem to know it had been booked in for both but I checked with beach beforehand and they confirmed it was.

Service report showed new tyre required but I had to ask why that was as the tyres were new but no reason was shown on the report.

I left the car with Sytner and was called to say the car was complete. When I went to collect the car I paid the bill but when I asked about the tyre repair as I didn’t see it on the bill, I was told it hadn’t been done as the tyre machine was broken, so I had to leave it again having made a wasted trip.

After a further day I called to check progress and collected the car.

Customers pay top prices for using Sytner but the level of communication is poor. I don’t expect to have to check whether an instructed item of work has been completed when I have been informed the car is ready to collect.

I have to say the staff were very professional and welcoming, the facilities at the garage were great where i worked from for a few hours.

I did think that the part i needed and had pre warned the service department about the fault would have been in stock and ready to fit, but i get things have to take the formal inspection first route with a follow up visit, but iam happy to revisit when the parts are in and experience the good service again.

Recently bought a New Jaguar e-Pace on line from Bristol. All the staff were friendly and proficient and kept me upto date with all purchase details and delivery as required.

Had not thought about buying a Jaguar but after a few minutes with Nick I knew that it would be my next car.
The service was excellent a really friendly showroom and great attention to detail. The knowledge on the car was so reassuring and being able to test drive the actual model I was looking to buy was great. I totally recommend Sytner Jaguar Bristol ! Plus my new F-Pace is fabulous and a total joy to drive. Everything about the experience was totally seamless. Thank you !

It was a wonderful experience and easy to buy a car. Ray Khan makes everything so easy for us as we finalise the deal on the same day. Thank you Ray Khan.

This is my second visit to Sytner Jaguar, the first visit i could not praise them enough, my second visit was a big disappointment with issues at every stage starting with the online booking, the lack of communication at every stage, so many issues that i don't want to list every one of them and turn this review into a book.. the icing on the cake as it were was being charged £8 for screen wash only to have the screen washers freeze a few days after the service when the temperature dropped to -3.. Would i use this dealership again? Not if i can avoid it, unless someone from management can assure me my experience was a very rare one off..

My Jaguar F-Pace has been well-cared for and is in excellent condition. Having been forced to replace the Timing Chain at 80,000 miles (a known problem) and another issue with the air-con, total cost of £3,800. I had a simple problem over the Christmas period of a stuck-down bonnet (no way to open it). Jaguar Bristol accepted the car as a Breakdown and gave an estimate of 2 to 3 days. After numerous phone calls from me, I received the car back 16 days later after 1 hour’s labour and a replaced bonnet cable. Very poor communication and lack of care or understanding from an inefficient and ineffective main dealer. Not sure where the good reviews come from.

Synter Jaguar Bristol
We’re fantastic from start to finish.
From initially seeing the car to the test drive and final handover. All very smooth everything they said they would get done was completed. Dilan the car salesman was excellent from start to finish.

not informed car was ready for pick up.

service team tried to return car with defective charging system, and said these things happen.

shouldn't at prestige dealer!!!!

This is my second review since buying my first car from Sytner (Range Rover). After the last review a senior member of staff from Bristol posted a response that looks, to anyone reading the review, like they care. The issue concerning the time it was going to take to get the car back in to look at a fault was addressed but this senior member promised to come and see me and talk face to face about the experience. On the day I let it be known that Gary wanted to see me. I waited on site for my car most of the day. He never came to see me. That's the level of care. Since then I've had repeated issues with the car which has meant repeated trips down to Bristol (90 mins round trip for me plus the inconvenience to my working day). Every time I try to book in the appointments are 2-3 months wait... for faults that originated from the day I took ownership of the car. On one occasion, after taking the car there and waiting most of the day, I was told that they didn't have a Level 5 engineer on site and that the fault hadn't been looked at and that I'd need to come back. The guy serving me said he didn't know the date but would call me in 30 minutes. I told him I've had poor service/communications from Sytner Bristol and appealed to him to make sure he did call me. He didn't. The following day I couldn't reach him on the phone, so I emailed asking. Didn't hear back. The next day I tried again but ended up emailing again... this time copying in the senior manager from before... that got me a pretty immediate response. Agreed a booking. Was emailed a 'Get It Right First Time' form to complete for the booking which I completed and emailed back. On the day I checked in I was presented that same form again... which made me laugh... they never get it right first time... not even second. The faults I'm having with my plug in hybrid Evoque continue to plague me. Contacted them again early Jan to book in for a service and to have the fault (EV not available and so my average MPH is down from ~50-60 mpg to 30.... so costing me dearly in running costs) looked at again. Was told the service was available for 16th Jan but no courtesy car and that I wouldn't be permitted to remain on site and wait for the car. I'd have to take a taxi somewhere! The fault.. the fault they'd not be able to look at until March!!!! They'd evaluate on 16th but no one could do anything until March. So I made the booking anyway, vowing to myself that this would be the last with Sytners. So then on 15th Jan at 15:40 I was called to cancel the Service the following day because they don't have any brake lines. Not heard back from them since. I contacted Marshalls in Cheltenham who told me to call Range Rover Assist and someone would come out to look at the EV issue same day... at my home. Why could Sytners not have made this suggestion. So, for anyone considering a car from this group.... be warned. Once the cash is in their pocket... you're on your own.

29/01: following on from the above. Worthy of mention to anyone reading that I contacted Range Rover Assist who attended within 2 hours. EV issue couldn't be fixed roadside so arrangements were made for the car to go to Marshalls in Cheltenham who have given me a hire car for the time it will now take for them to get the issue sorted. Now this is what I call service. WHY could Sytner Bristol not have given this same advice to me last year. I'm sure my views on them as a business would not be as it stands today. Cancelled my service with them and have switched to JLR Marshalls Cheltenham... who I'll more than likely buy my next Range Rover from too.

21.02.24: Thanks Emma for the staple response from Sytner. I won't however be writing to give you an account of things. I did last time and proved to be a waste of my time... and the track record since then has proven to be the same. So I'm sticking with Marshalls.

Overall a good service experience except I was asked repeatedly if I wanted the car washed & Vacuumed. I clearly stated that no wash but a vacuum would be nice. It didn’t happen. The last service I wasn’t even asked and was very surprised because all other companies I have had cars from in the past automatically do a customer valet.