The service department recently looked at and repaired my Discovery ever so well and super quick. I was offered a loan car and got my car back with a super valet, making the car looking like new aga... See more
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Location
Switch locationMerlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR Bristol, GB
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Absolutely fabulous service today at cribbs causeway.We arrived on our trip to Center parks Longleat last night to find our boot was jammed so had no access to our luggage and more importantly some m... See more
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The receptionist was warm and welcoming and we were offered refreshments - lovely hot coffee on a freezing cold day. Emma, who booked our car in, was also welcoming and explained the process to us. Em... See more
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If the amount of time taken for your Tanya Heath, Client Support Manager,to respond to my Trustpilot comments is anything to go by ( ie.9th Nov to 31st Jan), then by the time I am given any mutually... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Merlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR, Bristol, United Kingdom
- 0117 975 5200
4.2
Great
536 reviews
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Poor customer service
Following a recent service when I was advised of a necessary repair, I have been waiting for 4 weeks for a quote. Attempted many times to contact but still no courtesy of a response.
July 17, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Dear sibbs, thank you for bringing this to our attention. We apologise for the delay in providing you with a quote and for the lack of response from our team. We take customer satisfaction very seriously and would therefore like to invite you to contact me at emmacole@sytner.co.uk. I will personally ensure that your concerns are addressed and that you receive the necessary information in a timely manner. We value your feedback and hope to have the opportunity to make things right. Kind regards, Emma Cole - Client Relationship Manager
The staff were very attentive
The staff were very attentive. All staff were very friendly.
I was told to expect it to be 3 hours but it was 4.
I asked about my rims that had been sprayed by your dealership and the paint that keeps coming off as I’ve had to have it in 3 times but no one came back to me on that. I’m fed up with this problem.
August 9, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for taking the time to leave us a review, Christian. We are glad to hear that our staff provided you with attentive and friendly service. We apologise for the delay in your appointment and any inconvenience caused. We take your feedback seriously and would like to address the issue with the paint on your rims. Please reach out to our Bodyshop Manager Mark at markwoodruff@sytner.co.uk. We appreciate your business and hope to see you again soon. Kind Regards, Emma Cole - Client Relationship Manager
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you for taking the time to leave such a positive review, Paul. We are delighted to hear that our team at Sytner Jaguar Bristol provided you with exceptional care during your visit. Our priority is always to ensure our customers feel valued and well taken care of. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Jaguar Bristol. Kind Regards, Emma Cole - Client Relationship Manager.
Multiple issues and a refusal to engage in my complaint
I had several issues with my recent service, including an attempt to charge me 50% extra for my service because I booked over the phone rather than online, parts which I had informed were needed then not being in stock, and being allowed to drive away with a dangerous tyre without someone bringing it to my attention. I have since logged a formal complaint which I have been waiting for more than two weeks for an acknowledgment. Very poor experience, which I wouldn’t exist from Jaguar or Sytner.
July 22, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Dear Mr Sansom, thank you for taking the time to leave a review of your recent experience at Sytner Jaguar Bristol. We are disappointed to hear about the issues you encountered during your service and would like to apologise for any inconvenience caused. I sincerely apologise for the delay in responding to your email, I have just returned from annual leave and have now responded. Kind regards, Emma Cole - Client Relationship Manager
Both professional and supportive…
Both professional and supportive throughout the sales process, with good communication. Harvey was excellent. I was given time to consider my options and ask questions, which is important to me when changing my car.
July 23, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Roger and thank you for your feedback, we are delighted to hear that you had a positive experience at Sytner Jaguar Bristol. Our team takes pride in providing professional and supportive service to our customers, and we are glad that Harvey was able to assist you with your car purchase. We understand the importance of taking time to consider options and ask questions, and we are happy to have met your expectations. Thank you for choosing Sytner Jaguar Bristol. Regards, Gary Knott - Head of Sales
Excellent customer service from start…
Excellent customer service from start to finish on a recent purchase of a Jaguar E Pace
August 2, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Morning, thank you for taking the time to leave us a five-star review. We are delighted to hear that you had an excellent experience with our team at Sytner Jaguar Bristol. Providing exceptional customer service is our top priority, and we are thrilled that we were able to assist you with your purchase of a Jaguar E-PACE. Thank you for choosing us and we look forward to serving you again in the future. Regards, Gary Knott - Head of Sales
Throughout the process I didn't feel…
Throughout the process I didn't feel hassled or pushed into making decisions. I felt like my circumstances were listened to and taken into consideration. The team appear to work well together in looking after me.
July 27, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon Michael, Thank you for taking the time to leave such a positive review. We are delighted to hear that you had a hassle-free experience at Sytner Jaguar Bristol and that our team took your circumstances into consideration. We pride ourselves on providing excellent customer service and it's great to know that our team worked well together to look after you. We appreciate your feedback and hope to see you again in the future. Regards, Gary Knott, Head of Sales, Sytner JLR Bristol
Cathy Gallagher
Cathy Gallagher. From the moment we met her she had an infectious smile which she retained all fay. Also she was very patient and communicated very well.
August 1, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning John, we are delighted to hear that Cathy's infectious smile and patient nature made your experience at Sytner Jaguar Bristol a positive one. We pride ourselves on excellent communication and it's great to know that Cathy was able to effectively communicate with you throughout the day. We will be sure to pass on your feedback to her and the rest of the team. Thank you for choosing Sytner Jaguar Bristol and we hope to see you again soon. Regards Gary Knott, Head of Sales, Sytner JLR Bristol
Really great service and very customer…
Really great service and very customer focused. No pressure selling and Joe was a great ambassador to the brand! Thanks.
July 30, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning, we are delighted to hear that you had a great experience at Sytner Jaguar Bristol. Our team takes pride in providing excellent customer service and we are glad that you felt no pressure during your visit. We will make sure to pass on your kind words to Joe, who is a fantastic representative of our brand. Thank you for choosing Sytner Jaguar Bristol and we hope to see you again soon. Best Regards Gary Knott, Head of Sales, Sytner JLR Bristol
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Della, we are delighted to hear that you had a positive experience at Sytner Jaguar Bristol. Our team takes great pride in providing exceptional customer service and we are glad to know that you felt welcomed and supported during your visit. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing Sytner Jaguar Bristol. Best Regards, Gary Knott, Head of Sales, Sytner JLR Bristol
Appalling attitude towards servicing.
I have previously found the general attitude and communication very poor regarding servicing an F type. Indeed again this year received no confirmation by email, followed up again no response. Emailed a compliant twice, again no response. Would certainly recommend going elsewhere if possible. Other reviews confirm my experience is not usual. Its a shame because the facility is impressive.
July 24, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Dear Charlie Haselden, Thank you for taking the time to leave a review for Sytner Jaguar Bristol. We are sorry to hear about your poor experience with our servicing for your F type. This is certainly not the level of service we strive to provide for our customers. We would like to invite you to contact our Head of Business, Gary Slater, at garyslater@sytner.co.uk, so we can address your concerns and improve our communication with you. We value your feedback and hope to have the opportunity to make things right. Best regards, The Sytner Jaguar Bristol team
First class part exchange and hand-over experience
Arriving late on a rain soaked day I found Aaron Baker patiently waiting for my arrival. His very pleasant demeanour and welcome was very pleasing and made me and my wife feel very relaxed after such a dreadful journey up from Torbay. Prior to that my initial dealings with Aled Jones was also very professional and to the point, explaining the issues of part exchanging and additional services very well. On hand-over Aaron was clear and precise with his explanations and made the whole process quite straightforward. Full marks to the guys.
July 15, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon Glenn, we are delighted to hear that Aaron and Aled provided you with exceptional service during your visit to Sytner Jaguar Bristol. We understand that arriving on a rainy day can be stressful, but we are glad that Aaron's welcoming helped put you at ease. We will be sure to pass on your kind words to both Aaron and Aled. Thank you for choosing Sytner Jaguar Bristol and we hope to see you again in the future Best Regards, Gary Knott, Head of Sales, Sytner JLR Bristol
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Mr Brain, Thank you for your 5 star review hear at Sytner JLR Bristol. We look forward to seeing you on your next visit, Best Regards, Gary Knott, Sytner JLR Bristol
My visit to Synter Bristol
Upon arrival one feels in another world! Everyone is friendly,helpful and make their priority the customer.Big shout out to salesman Philip Evans who when made aware of my profound hearing difficulties he went out of his way to help me in anyway he could.A real credit to the company
July 9, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you for your kind words, Dean. We are delighted to hear that you had a positive experience at Sytner Jaguar Bristol. Our team takes great pride in providing exceptional customer service and we are glad that Philip Evans went above and beyond to assist you. We will be sure to pass on your compliments to him. Thank you for choosing Sytner Jaguar and we hope to see you again in the future. Kind Regards, Emma Cole - Client Relationship Manager
The service and full explanation of the…
The service and full explanation of the options I had from Aaron. I didn't get this the first time round 3 years ago, so was good to see things have changed. Cheers
July 3, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you for taking the time to leave a review, Ian. We are delighted to hear that you had a positive experience at Sytner Jaguar Bristol and that Aaron provided you with excellent service and a thorough explanation of your options. We are constantly striving to improve our customer experience and it's great to know that you noticed a positive change since your last visit. Thank you for choosing Sytner Jaguar and we look forward to seeing you again in the future. Kind Regards, Emma Cole - Client Relationship Manager
Top class service
Ray and George were absolutely fantastic in helping and supporting me whilst purchasing my car from Sytner. They were always on the other end of the phone, and emailing me back straight away with answers to any queries. Have seen and spoken to lots of companies and dealerships selling cars and can honestly say the service here was top class and surpassed any other service I have ever received. Both Ray and George are a credit to the team.
June 29, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you for your glowing review, Miss Law. We are delighted to hear that Ray and George provided you with top-class service during your car purchase at Sytner Jaguar Bristol. We pride ourselves on our exceptional customer service and it is always a pleasure to receive such positive feedback. We will be sure to pass on your kind words to Ray, George, and the rest of our team. Thank you for choosing Sytner and we hope you enjoy your new car. Kind Regards, Emma Cole - Client Relationship Manager
Good but pricy service.
Good but pricy service at nearly £700. Shame a valet and clean could not be included in the price on the day as it was requested.
A voucher for one at a later date was however given. Well done also for recovering my sunglasses stuck in the dedicated overhead bin.
June 26, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you for taking the time to leave us a review, Alan. We're glad to hear that you had a good experience with our service at Sytner Jaguar Bristol. We apologise for the inconvenience of not being able to include a valet and clean in the price on the day, but we're happy to hear that we were able to provide you with a voucher for a future date. We're also pleased to have been able to recover your sunglasses from the overhead bin. Thank you for choosing Sytner Jaguar Bristol. Kind Regards, Emma Cole - Client Relationship Manager
Very friendly staff
Very friendly staff. Good product range well explained by your sales team.
July 3, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for taking the time to leave us a 5-star review, Clive! We are delighted to hear that you had a positive experience at Sytner Jaguar Bristol. Our team takes great pride in providing excellent customer service and ensuring our customers are well-informed about our product range. We appreciate your kind words and hope to have the opportunity to serve you again in the future. Thank you for choosing Sytner Jaguar Bristol. Kind regards, Emma Cole - Client Relationship Manager
Friendly and high quality…
I received a friendly and high quality service during my recent visit to Sytner Jaguar Bristol.
I waited onsite whilst my vehicle was going through its MOT and was made comfortable/offered refreshments, regularly received updates and generally engaged with in a friendly and professional manner.
June 7, 2024
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for taking the time to leave us a 5-star review, Mark! We are delighted to hear that you had a positive experience at Sytner Jaguar Bristol. Our team takes great pride in providing friendly and high-quality service to all our customers. We are glad that you were made comfortable and offered refreshments while waiting for your MOT. Thank you for choosing us and we look forward to welcoming you back in the future. Kind Regards, Emma Cole - Client Relationship Manager
Terrible Terrible Service
Terrible service. If you are unfortunate enough to have a problem with your car and need this Jaguar garage to fix it be prepared for a 2 month wait. No hire car and no one calling you back. The worst customer service I have ever experienced and I really would have expected more from Jaguar. I am so cross with this company I have now decided that when it gets fixed, if it ever does, I shall be selling my car immediately and investing in something that doesn't have to go through this nightmare JUST to for a simple repair (we already know what the problem is). They don't have enough staff and don't seem to be able to get their act together and then charge a fortune. Really bad service. DO NOT USE THIS GARAGE!!
June 21, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Bristol
Good morning Jane, thank you for taking the time to leave a review for Sytner Jaguar Bristol. We are sorry to hear about your negative experience with our garage. We would like to invite you to contact me at emmacole@sytner.co.uk, so that we can address your concerns and work towards a resolution. We value our customers and strive to provide excellent service, and we apologise for any inconvenience caused. We hope to have the opportunity to make things right and regain your trust in our brand. Kind Regards, Emma Cole - Client Relationship Manager
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