From my initial enquiry, Andrew Woodhouse was helpful and professional throughout. As I live quite a distance from the showroom, he took the time to send me a detailed video of the car before I tr... See more
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Location
Switch locationSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
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Five Stars – Flawless Distance Purchase and Part-Exchange! I recently purchased a new Land Rover from a distance from Sytner Northampton, and the entire process including trading in my part-excha... See more
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Lester was wonderful to work with, guiding me through the cars options and explaining features as part of the test drive and follow up process which helped make my decision to purchase easy. Also hi... See more
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Sales team were helpful and good. Once sale agreed experience poor, delivery experience probably worst hand over (if you can call handing over the keys a hand over) I've ever experienced. Then trying... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, United Kingdom
- 01604 239944
4.4
Excellent
381 reviews
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Very impressed with the friendly…
Very impressed with the friendly service from the staff and was well looked after although lack of coffee didn’t go down well but with the current situation, can’t really complain.
March 10, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Pradeep, Many thanks indeed for your lovely comments and leaving us your review. I'm so pleased the staff looked after you very well but sorry that we weren't able to offer you a hot beverage. We really appreciate your understanding that during the current pandemic, it's not appropriate for us to be introducing further touch points to our staff and customers. If we are able to support with anything further, please do let us know. Kindest regards and take care, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
This was my first experience of buying…
This was my first experience of buying a vehicle from the Guy Salmon group (Northampton). I was very pleased overall with the professionalism shown by the sales staff, especially given that the sale was conducted entirely over the telephone. The process was quite seamless thanks to a very helpful sales executive. The car was delivered to my home address. It was a pleasure to deal with a company who strived to deliver custom satisfaction. Well done to the team at Northampton.
NW (Lancashire)
March 5, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Walsh, Thank you kindly for your lovely comments on trust pilot after your recent experience with us at Guy Salmon Jaguar. I'm so pleased that you found everything simple and easy to deal with, we really appreciate your feedback. If there is anything we can do to support, please do let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Very happy customer
Really good experience. Very pleased with our new E Pace many thanks to Warren Mead who couldn’t do enough for us. Wouldn’t hesitate to recommend Guy Salmon Jaguar Northampton to friends and family
March 4, 2021
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Cb, Thank very much for your Trustpilot review, we are very appreciative of this. I'm so pleased Warren was able to look after you so well and that you wouldn't hesitate to recommend us. We hope to work with you again in future, and please let us know if there is anything further we can assist you with. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
jaguar f pace chequered flag purchase
The sales guy Warren Mead was excellent, and really did his best in every way.
I feel he was let down by Guy Salmon as when i went in to collect the vehicle there was no spare key for it and there was no log book available these had been lost. Surely these items should have been checked that they were available before handover.
This has taken the edge off of my new purchase and left me very deflatted about my experience with Guy salmon.
March 3, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Ryan, Thank you for your comments and feedback. I am sorry to have read your comments and learn of your experience and assure you we take comments like yours very seriously. I have passed your feedback onto the relevant departments for review and will ensure we carry out the appropriate internal steps to avoid this happening in future. I understand the spare key is now on order for you, and we'll get this out to you as soon as possible. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Very happy with Guy Salmon Jaguar…
Very happy with Guy Salmon Jaguar Northampton. To the extent that I am now buying a Range Rover Evoque form GS Landrover Northampton as well. Andrew Woodhouse was a pleasure to deal with and is great at communication, keeping me informed throughout. Seem like a great can-do organisation to me.
March 3, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Kelly, Thank you for your lovely review and kind comments, after your recent experience with Andrew, who clearly looked after you very well, which I'm so pleased to read. If there is anything further we can support with, please do let us know, we're always happy to help. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
No problems at all.
My purchase and part-ex was done remotely with no visit to Northampton but everything went very well with no problems at all. I was happy with the final deal, they were sensible about the part ex and purchase price, unlike a different Jaguar dealer who ignored my online request for a call back and eventually offered a ridiculous part ex price! I am happy to recommend Guy Salmon Jaguar Northampton.
February 26, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Palmer, Many thanks indeed for your lovely trustpilot review, which was a pleasure to read! I'm so sorry that you've received substandard service within the Jaguar network, but delighted that we were able to assist you and hope you are loving your new car. We wish you many happy miles, and hope we have the chance to assist you again in future. Kindest regards and take care, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Customer service couldn't be bettered.
February 24, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Anderton, Thank you kindly for your lovely comments, we are very grateful for this. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Considering the difficult times we find…
Considering the difficult times we find ourselves in and the method we now have to use when purchasing a new car I found the process from start to finish excellent. From viewing the car on line having a video tour of the car made my mind up to purchase. The salesperson Andrew was more than helpful and explained every step of the way when dealing with so much paper work via the internet. The car was ready on time and in such a good presentable condition.
Thank you
February 20, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Melanie, Thank you very much for your lovely Trustpilot review. I'm so pleased that even in these strange times, you still found the process to be easy and Andrew to be so helpful. I know Andrew will be thrilled at your comments. If we can support with anything further, please do let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
I thought the person who was looking…
I thought the person who was looking after me provided an excellent service. He updated me during the day.
The car was handed back valeted and clean.
February 15, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr McNee, Thank you very much for your lovely trustpilot review - we are very appreciative of this and are pleased that we were able to provide the level of service you would expect from us. We hope to have the pleasure of working with you in future. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Griffiths, Thank you very much for your lovely comments after your great experience with Steve. We really appreciate you taking the time to feedback to us and hope we have the pleasure of working with you again in future. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Fantastic service and delighted with my new car!
Buying a car during a pandemic was never going to be easy, but in all honesty I don’t think Nick could have done any more. Even when there was a slight hitch with the car we were buying, this was resolved by the whole team. I would recommend this dealership to anyone wanting to purchase from the Sytner group, not just a Jaguar, as they arranged to transport the car we wanted from another location, efficiently and without fuss. Thank you to Nick and the team for a top job done!
January 22, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Susan, Many thanks for your wonderful comments. Your feedback is so important to us, and I know Nick was very pleased when I shared your review with him. We're very appreciative of your recommendation and time taken to leave us your review. We hope to assist you again in future. Kindest regards and stay safe, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
I would just like to thank everyone at
I would just like to thank everyone at guy salmon jaguar Northampton
In helping me and my partner Julie
In selecting the perfect car for both of us
In particular Neil Sidebottom .
He couldn’t have done any more for us
And I was impressed how he kept me informed and up to date with everything
And look forward to dealing with him in the future
Kind regards
Vernon Goode’s
January 21, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Goodes, Thank you ever so much for your lovely review! Your comments are very kind and I'm so pleased Neil was able to look after you so well and find the perfect car! We too look forward to working with you again in the future. For now stay safe and take care, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Buying during Covid restrictions
Have recently purchased an Approved Used Jaguar XF from Guy Salmon using the click and collect process brought about by the Covid restrictions. I have to say that it all worked very well. The car was exactly as described with a full video presentation as I could not go and inspect it prior to purchase. Similarly the part exchange process was just as good whereby my car could not be inspected either and a fair market valuation was agree based on my honest description and service history back-up. All my questions were answered and I had complete reassurance regarding the security of money transfer. The handover on the day of exchange was very Covid secure and worked very smoothly. All in all a good experience which worked very well under the current circumstances with many thanks to Neil Sidebottom, the Sales Executive who very competently guided me through the whole process.
January 20, 2021
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Denis, Wow - thank you so much. What a lovely review - amazing comments! Your feedback is so important to us and I'm thrilled that you found everything smooth and secure, given the current circumstances. Neil is very happy to have learned of your happiness with the purchase too, and we wish you many happy miles in your XF! Kindest regards and stay safe, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Work completed as agreed and in good…
Work completed as agreed and in good time.
Safe Covid environment.
Car beautifully clean when returned.
Happy with the service given.
January 15, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Paul, Thank you for your lovely comments after visiting us. We're pleased you found everything safe and that you were overall happy with the service provided. Thank you once again and take good care, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Very impressed
Booked my car in for a service with ease. Was met with a very warm welcome, and a courtesy car waiting for me as agreed. Kept informed with a video whilst the work was being carried out. Car was ready when a came to collect and was gleaming!! Being in the service industry myself I am extremely impressed with the service I received, very professional. Well done!! Keep up the good work.
January 15, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Thank you very much Mr O'Grady for your kind review and lovely comments. I'm so glad that you felt well looked after and that you were very impressed. We aim for perfection and appreciate your feedback. Kindest regards and take good care, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
The only thing that dampened my new car…
The only thing that dampened my new car hand over was the torrential rain and Covid, everything else was superb.
December 30, 2020
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Dave, Thank you ever so much for your lovely review - many apologies that rain and covid got in the way of what maybe would have been a perfect experience. Hopefully the next time we can support you, we can offer a different type of experience. If we can assist with anything further, please do let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Approved used E-Pace.
I have now owned the E-Pace for one week. It is a joy to drive in all respects. Lets hope that continues.
The salesmen at Guy Salmon Northampton were excellent in their explanations of the car. Thank you Warren!!!.
Even later in the week when I called they could not have been more helpful. Do Jaguar contact their new customer say, four weeks later to see how things are going. If not why not??
December 28, 2020
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Swinfen, Many thanks indeed for your great trustpilot review, we are very grateful for this and Warren is delighted to have read your comments. If you feel we can support with anything further, please do let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Service cost good, estimates for work crazy!
Fixed price service charge was very reasonable. Dropped car off at 10am, arrived after 4pm and it wasn't ready.
The biggest issue was the estimates for advisory work, I had reported low battery warning and asked for the battery to be tested. The quote to diagnose whether the battery needed replacing was £387, not for a new battery, just to say if the old one was still OK. The technician reported a slight leak on one of the cam covers, it must be slight because the car has never used oil. The quote to replace it, £1780! At Guy Salmons hourly rate that is 2 days of labour, really?
Obviously I didn't allow the work to be done and have since drop tested the battery (5 minutes) and recharged it, all OK.
Very disappointing, I really felt like they were trying to rip me off. As a result, the car will be serviced elsewhere from now on.
December 23, 2020
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Edwards, Thank you for comments and feedback after your recent experiences with us. I understand that you are disappointed with the experience you have had with us, and I am sorry to learn of your disappointment with the prices you were given for necessary repair work. We are constantly taking on board our customers feedback so we can improve our overall level of service, and your comments therefore have been passed to the relevant team manager for their attention. If you do feel you'd like to discuss the matter in more detail, please do let me know, and I can arrange for this to happen. In the meantime, thank you again for taking the time to leave us your review and we do hope to be able to work with you again in future. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Excellent service
I’ve always had Excellent service from the Guy Salmon Northampton team for any work done on my cars. Always on time and if you book a little while ahead always a courtesy car available. Even in these strange Covid times the staff have been really personable and friendly, completed work on time and the car is immaculate when I collect it.
December 22, 2020
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Nick, Thank you for your lovely review. I'm so pleased that you've always found our service excellent, and I hope we can continue delivering this level of service for many years to come. Thank you for your loyalty to us, we're very grateful for this. If we can support with anything further, please do let us know. Kindest regards and Merry Christmas, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Very good experience from online review…
Very good experience from online review to drive away. Well done Warren and the team at Guy Salmon Northampton.
December 18, 2020
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Craig, Thank you kindly for your lovely 5* review after your recent visit with Warren. I'm so pleased we delivered a great service for you. Kindest regards and Merry Christmas, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
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