From my initial enquiry, Andrew Woodhouse was helpful and professional throughout. As I live quite a distance from the showroom, he took the time to send me a detailed video of the car before I tr... See more
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Location
Switch locationSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
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Five Stars – Flawless Distance Purchase and Part-Exchange! I recently purchased a new Land Rover from a distance from Sytner Northampton, and the entire process including trading in my part-excha... See more
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Lester was wonderful to work with, guiding me through the cars options and explaining features as part of the test drive and follow up process which helped make my decision to purchase easy. Also hi... See more
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Sales team were helpful and good. Once sale agreed experience poor, delivery experience probably worst hand over (if you can call handing over the keys a hand over) I've ever experienced. Then trying... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, United Kingdom
- 01604 239944
4.4
Excellent
381 reviews
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First service at Sytner Guy Salmon Jaguar
First service at Sytner Guy Salmon Jaguar (not Guy Salmon Land Rover) for my Jaguar F-Pace due at 21k/24 months. Note that the location is the new joint dealership at Swan Valley, Northampton (not showing on list). To be honest, it has been and continues to be a real shambles getting things sorted out properly. On the plus side love the new facilities and approach to service including the friendly staff. Of more concern is the repeated attempt to overcharge, inability to deliver on promises and to correct a fairly simple issue over multiple visits. I simply do not feel valued as a customer by what should be a premium brand.
So, 2 days after receiving a reply from Sytner Guy Salmond Jaguar’s Customer Relations Manger it gets worse. I won’t name individuals here. Tried multiple times yesterday to contact them with no joy. Left messages again today after speaking to someone and awaiting call-back. 5 hours later and nothing. Is this the standard of customer experience Sytner aspire to? I think not, but will wait for the next instalment!
September 21, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Nigel, Thank you for your Trustpilot review, which ultimately I am disappointed to have received. Providing an easy and personable experience is something we pride ourselves on and I'm so sorry to hear that this was not the experience you've had. Could you please email me directly or call me so we can discuss exactly what went wrong? I hope to hear from you soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Great Cars, let down by appalling service
At the end of the month i will hand back my last Jaguar. They are fantastic cars, completely let down by JLR and JLR Northampton service. Having failed to fix a recall fault on numerous occasions the part failed. After more delay, 2 AA vans were sent by JLR to take the car to Jaguar Northampton as it already had a service booking a week later. JLR decided that it should not go to Northampton and then decided it should go to MK. I asked it be returned to Northampton, Northampton couldn’t organise this as they don’t do that. At MK they could not fix it for 7-8 weeks. Eventually JLR move the car back to Northampton. But Northampton cancelled the service booking as apparently they don’t have enough trained technicians. So services now delayed another week and more. JLR courtesy car delivered without a charging cable or software updates so AA called out to that as well. No one at Northampton is actually willing to help or take any responsibility. It would seem that JLR Northampton are very good helping to buy a car, beyond that they could not give a crap, lots of talk about customer experience and not a lot of action.
August 17, 2021
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Cutting, Thank you for your time last week and just now. You'll receive a further update from our service team later this week. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Friendly and professional service
Friendly and professional service. Well organised and amazing stock.
August 17, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Kumarapperuma, Thank you ever so much for your lovely review, which was great to receive. We really appreciate the time taken to leave us your comments and hope to work with you again soon. Take good care, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Amazing new premises with service and staff to match.
This new dealership showroom is amazing and the service matches it. I travelled some way to buy from Guy Salmon Jaguar rather than use my local dealer. I’m glad I did. Excellent service with great attention to detail. They went the extra mile to explain the car features to me particularly as it was my first EV. I would certainly recommend that family and friends travel for this experience.
July 31, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Drewery, Thank you ever so much for your amazing review and comments after visiting us in Northampton. I'm delighted that the service received was excellent and that you were well looked after with any questions you had on an electric vehicle. We hope we have the pleasure of welcoming you and others back to us soon. Kindest regards and take care, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
i would certainly recommend
beautiful showroom
knowledgeable staff
kept in touch throughout the process
would highly recommend
July 30, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mrs Jinks, Thank you very much for your lovely comments, regarding our team and the showroom, we're so pleased that you would recommend us and we hope to see you soon! Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
I bought my Jaguar F Pace from Guy
I bought my Jaguar F Pace from Guy Salmon the new Swan Valley dealership, the whole experience was professional and informative. Lauren Sheridan completed all the financial paperwork with clear and concise detail, presented In a professional manner. Her colleague Nick Kennedy went through the whole sales process without coming across as a pushy salesperson, what a great pair they were, I know where I will purchase my next Jaguar from, hope they are still working there on my return.
What a great team at the new Swan Valley showroom
Regards
Paul Vuckovic
July 26, 2021
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Vuckovic, What a brilliant review you have left for us, thank you ever so much. We're incredibly grateful of your kind words and feedback regarding the service received from Nick and Lauren purchasing your new F-Pace. We're delighted to be in our state of the art showroom and are so pleased that the experience you had was reflective of what we aim for. If there is anything further we can support with, please do let us know! We look forward to working with you soon, happy motoring! Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Purchase of jaguar XF
Once again I visited Guy Salmon Northampton to purchase my new XF. My first visit to the new premises. The service and welcome I received was the same as it was at the old premises. Extremely kind and courteous. I was made to feel extremely comfortable and Steve Hunt took me through the process of familiarising me with my new replacement Jaguar. Altogether a trouble free experience.
Thank you
July 23, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Shay, Thank you kindly for your brilliant review! I'm absolutely delighted you felt so well looked after in our new site. We aim to deliver a seamless experience to each of our customers and it's brilliant to receive such lovely feedback like yours. I have enjoyed sharing your comments with Steve, who is delighted. If there is anything further we can support with, please do let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Fantastic customer service from start…
Fantastic customer service from start to finish. Andrew was a pleasure to deal with. The car has been fantastic. Highly recommended!
June 3, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Liam, Thank you ever so much for your great review! I very much enjoyed sharing your feedback with Andrew, who was delighted that you're so happy. We are more than happy to help with anything further and look forward to working with you in future. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
'A great experience'
From our initial contact by e-mail, right through to collecting our new (used) i-pace we had the most excellent service from Warren our contact at Guy Salmon - Northampton.
Warren quickly arranged for us to take out an i-pace, our first experience of an electric car. A great introduction to the basic controls, followed by an amazing experience from this fantastic vehicle. He sourced the vehicle of our choice, arranged for it to be delivered to Northampton and introduced us by a very comprehensive video.
Warren completed the paperwork for our purchase, and that for the transfer of our part-exchange, and on collection of the car we were given another great introduction to some of the cars many features.
Throughout the transaction we were kept informed of the progress of our purchase, and were given a second to none after sales experience.
Could not be more delighted with both the car, and the service we received at Guy Salmon. Very many thanks
May 31, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Bennett, Thank you for your lovely review, which is great to read. Warren prides himself on delivering excellent customer service and making his customers' experiences really special. I'm so pleased that your sales journey was so easy for you and that you're loving your new car. If there is anything further we can support with, please do let us know. Wishing you many happy miles.... Jessica Sawbridge, Customer Relations Manager, and the Team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Returning customer taken for granted
Returned to Jaguar after having had an xf and decided to purchase an f pace. The promised delivery date was bounced 2 times and ghd sales rep blamed a colleague for not sending the paperwork. It materialised he lied to me. Another staff member took over the transaction and changed my rating from poor to average and salvaged my custom but overall the damage was done and highly disappointed to have been lied to by a staff member.
May 25, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Henderson, Thank you for your trustptilot review, though I am sorry to hear there were some disappointments along the way. It is never our intention to make our customers feel the way you have described and please note we take matters like this very seriously. I will be looking into this matter internally with the team so we can rectify any problems. I appreciate you taking the time to feedback to us. I hope you're enjoying your new F-Pace, and that we have the pleasure of working with you again in future. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the Team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Excellent service from the team to…
Excellent service from the team to identify a car and solution which met our requirements
May 24, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Browning, Thank you ever so much for your great trust pilot review, which is such a pleasure to have received. Should you wish to discuss anything further with us, please do let me know? Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the Team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
SERVICE REVIEW
very poor .
no collection or return
timed appointment acceptable wait .2 hours.
If cleaning required additional 90 minutes, due to lay off staff.
RETURN VISIT REQUIRED AS MISSING TYRE CAP NOT REPLACED
SERVICE DOES NOT COMPARE TO KIA WHO COLLECTED A CAR
FROM MY SISTER, FROM CORBY SERVICED /CLEAN A FEW DAYS
BEFORE
HAVE PURCHASED ( MAINLY FROM YOU )AND OTHER JAGUAR
DEALERS NEW MORE OR LESS EVERY 2 AND A HALF YEARS TOP RANGE XJ FOR 30 YEARS
do not anticipate a reply having had to pay £633,to maintain warranty
for a 32k service on clock (2000 miles since previous service)
H.r. AINSWORTH
If required cle
May 15, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Ainsworth, Thank you for your comments, which ultimately I am sorry to have received. I have fed back your comments into our service team to discuss and address your experience. Delivering a seamless customer experience is really important to us at Guy Salmon and I'm sorry you feel we have let you down. If you would like to discuss anything further, please feel free to contact me on the below information. Thank you once again for your time. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the Team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Really happy with the service provided…
Really happy with the service provided by both Andrew and Roman in the process of purchasing a new car. They did what they said they would do and when they said it would be done. Roman really was customer focussed, aimed to meet customer expectations at every engagement.
May 11, 2021
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Chambers, Thank you very much for your lovely review after your recent purchase with Andrew and Roman. I know they both pride themselves on delivering first class, special customer experiences so I look forward to sharing your comments with them. If there is anything further we can assist with, please do let us know. Kindest regards and take care. Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Purchasing a new car
Neil was very helpful and made the whole process of buying and selling very straightforward
May 2, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr German, Thank you for your lovely review after your recent experience with Neil, who will be delighted with your comments when I share them with him! If there is anything further we can do to support please let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
My New Jag..
Bought a new Jaguar F Type P450 which I am absolutely delighted with - the service provided by Guy Salmon Jaguar Northampton was faultless - with special mention to Steve Hunt.
April 28, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Guy, Many thanks for your great review! Sounds like a great choice of car, I hope you're loving it! I will share your feedback with Steve who I know will be pleased with your comments. I hope we can work with you again in future. Take good care and happy motoring! Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Outstanding customer service from…
Outstanding customer service from arrival to departure.
April 20, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Holyoak, Thank you for your lovely review, and for taking the time to feedback to us. We are very grateful for this and so pleased that you found us to be outstanding. Kindest regards and take care, Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
new car
We would like to say a big thank you to Steve Hunt and the team at Guy Salmon Northampton on finding our new F Pace Jaguar We absolutely love the car
This is our second car we have purchased from Guy Salmon the service has been impeccable on both occasions
Many Thanks
Mr and Mrs Abbott
April 10, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr and Mrs Abbott, Thank you for your lovely comments and kind 5* rating, after your experience with Steve. I'm so pleased you're thrilled with the service and are loving your new F-Pace. We wish you many happy miles and hope to work with you again soon! Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Bit pushy not the best deal I’ve had…
Bit pushy not the best deal I’ve had could of got a better deal nearer home
April 7, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Chris, Thank you for taking the time to leave us a review - although I am sorry you felt that it wasn't the best deal you've had. I have passed this to our sales team for their attention. We are continuously taking on board feedback from our customers and thank you for the time you have taken. Should you wish to discuss anything further, please do let me know. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Buying second hand
The vehicle was not new so one makes allowances. The engine compartment had not been cleaned although the exterior of the vehicle was pristine.
Covid makes the life of a salesman difficult as he was unable to walk us through the various options within the computer set up of the vehicle. This had to be done with the manual at a later stage. A demonstration was also impossible due to Covid.
All in all the important aspects of purchasing a car and having a salesman describe the various elements has been prevented by Covid.
Not an ideal situation.
April 6, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Dominique, Thank you very much for your feedback after your recent purchase with us. We appreciate your comments and the time you have taken to leave your feedback. We understand that the current situation may have affected the sparkle that comes with a vehicle handover, and are sorry that this clearly impacted the over experience. I do hope that in future, we have the opportunity to prove ourselves to you. Should you wish to discuss anything further, please do let me know. Kindest regards, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
Amazing service throughout
Warren was as always unbelievably helpful, informative and efficient. We are absolutely delighted with our car and can not fault the service we got.
March 12, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Miss Chell, Thank you very much for your lovely comments after your recent experience with Warren. I'm very pleased he was so helpful and that you are loving your new car! If there is anything further we can support with, please do let us know. Kindest regards and take good care, Jessica Sawbridge, Customer Relations Manager, and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk
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