From my initial enquiry, Andrew Woodhouse was helpful and professional throughout. As I live quite a distance from the showroom, he took the time to send me a detailed video of the car before I tr... See more
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Location
Switch locationSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
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Five Stars – Flawless Distance Purchase and Part-Exchange! I recently purchased a new Land Rover from a distance from Sytner Northampton, and the entire process including trading in my part-excha... See more
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Lester was wonderful to work with, guiding me through the cars options and explaining features as part of the test drive and follow up process which helped make my decision to purchase easy. Also hi... See more
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Sales team were helpful and good. Once sale agreed experience poor, delivery experience probably worst hand over (if you can call handing over the keys a hand over) I've ever experienced. Then trying... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, United Kingdom
- 01604 239944
4.4
Excellent
381 reviews
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Craig gave an Excellent service from…
Craig gave an Excellent service from start to finish without any problems. Would highly recommend using Sytner for hassle free sale.
March 2, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Lee, Thank you for your kind comments after your recent experience with Craig. Unfortunately I can't find details under your name on our systems at Jaguar Northampton to be able to pass on your feedback, and am wondering if you have the correct Sytner site. We appreciate your comments nevertheless. If there is anything I can support with, please do let me know. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Great service
Great service, great communication throughout. Impressive experience for the whole family when collecting from the new show room.
Car is the best of the 3 Jaguars I have had.
February 7, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Brice, Many thanks for your kind comments and 5* rating - we are very grateful for this! I am delighted that you and your family found the handover experience impressive and are really pleased you are enjoying your 3rd Jaguar. Wishing you and your family many happy miles. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
I was looked after very well by all the…
I was looked after very well by all the staff at Guy Salmon Jaguar Northampton from the moment I walked through the door. Staff took time to listen to what I wanted and then were able to supply exactly what I wanted. was supplied with a new F Pace less than a week later. Thank you Guy Salmon - Well done!
January 12, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Charlie, Thank you for your kind comments and feedback, we really appreciate you taking the time to leave us your review. I'm so pleased that you found your experience with us to be 5* and that you found exactly what you wanted. I hope you're enjoying your new F-Pace! If there is anything further we can do support you please do let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
What annoys me is I've always taken my…
What annoys me is I've always taken my car to dealership where I brought my car from to make sure that it is fully repaired and I have always made sure that my car is mechanically and body work is in really good condition but its a joke when the cost of the repairs are as much as the car is worth
January 5, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Barwell, I have received your review and emails to discuss. I will continue communication via email. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Fantastic service
Fantastic service. The whole process could not have been easier and more relaxed. I'm enjoying my new I-Pace. Thanks Warren (Jaguar Northampton)
December 23, 2021
The servicing itself was okay and staff…
The servicing itself was okay and staff helpful but I shouldn’t have had to bring the car in so soon after purchase on 28th of May 2021. Had the car been serviced before sale.
3 months of buying the car it started telling me it’s due for servicing.
I was very angry as that should not have happened for a car that was just bought. Both Servicing and MOT should have been done but was not done.
I called Mitchell that sold the car to me and told him about the issue. He said he was going to call me back. He never did. I sent in an email with no response, then decided to walk into the showroom to complain. Mitch was off on the day, so I saw his manager Mark. He first said to me they are no longer liable as the car is more than 3 months old since sold. It was 4 months old at the time. Mind you I called earlier at 3 months when the problem first occurred. I then demanded to see the service log for the car which they were unable to produce. He then later emailed me and they agreed to service the car.
Then nothing heard from them again until I sent in another email. Was told service dept would contact me. A lady by Lauren called me on the day and promised to order a part before they can do the servicing.
I didn’t hear again for another month, sent in an email to both Mark and Mitch and no reply. Decided to call the service department myself and explained everything again.
I was booked in for part of the servicing as the part ordered from Germany has not arrived yet.
I decided to bring the car in on the 25th of November at least for them to do the part of the servicing they can do and I will bring the car back when the part arrives.
I am really disappointed with the service I received from the sale of the car.
The car should have been serviced before sale.
When sales person promised to call back he should do so
Emails should be replied to.
I am really let down by the standard of service received with the sale of this car and this have really put me off getting another Mercedes Benz Car ever again.
This is my second Mercedes car purchase and will probably be the last.
Kind regards
MRS AKINDOYIN
Dissatisfied Customer
December 6, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Arin, I've received your Trustpilot review under Jaguar Northampton, which I believe is relevant to Mercedes Benz, as I don't have a log of any visit under these details. I have been sorry to read of your poor experience but would suggest your comments are directed to Mercedes Benz directly. Please do contact me if I am incorrect. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
The usual courteous friendly greeting.
The usual courteous friendly greeting.
Prompt attention to purpose of visit, and requests positively addressed.
Timescale for works slightly adrift, but not a problem.
The waiting was made uncomfortable due to Air Con fault.
Overall, very good!
December 4, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Russell, Many thanks for your lovely comments and feedback after your visit with us at Northampton. I'm sorry to hear that you had some issues with an aircon fault but hope that these are now resolved. If there is anything further we can support with, please do let us know. Kindest regards and Merry Christmas, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Recently received a great service…
Recently received a great service whilst returning to buy another new car from Guy Salmon Jaguar Northampton. The premises are a fitting symbol of an iconic brand, a pleasure to visit and a credit to all those at the dealership. Roman manages operations brilliantly with Steve Hunt continuing to excel as a first class Sales Specialist. I would highly recommend contacting this dealership
December 1, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Welsh, Thank you ever so much for your very kind comments and Trustpilot review. I'm so pleased that you feel the way we do and found the service to be excellent. If there is anything further we can support with at all, please don't hesitate to contact us. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Significant decline in customer service levels
Notwithstanding current Covid and supply chain issues, I’m afraid customer service levels at the Northampton Jaguar (and now Land Rover) dealership in Northampton have significantly declined, especially since the relocation last Summer. Customer service used to be first class and is now poor. I wonder if the team has lost some morale and are getting the support and training from Sytner and Jaguar they deserve in order to operate effectively?
November 29, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Magson, I'm so sorry to hear that you have been dissatisfied with the level of service you've received from JLR Northampton recently, this is so disappointing. Please would you mind emailing me at the below address so I can hear some more about the concerns you have? I would love the opportunity to rectify this for you. I look forward to hearing from you soon. Kindest regards and take care, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Purchased a 2 year old Evoque for my…
Purchased a 2 year old Evoque for my wife. Collected the car. A couple of days later we went on a 60 mile journey to see friends. We notice the car bouncing around and i was struggling to stop the car without excessive force on the brake pedal. Scary ! . I took the car back on the monday morning. The Master Technician drove the car and told me he could not let me drive the car away as he could not stop it. I noticed the front brake disc was split.. A few days later no news so we rejected the car and asked for our part exchange back. A 14 plate evoque. They agreed. We went in the following monday only to be told we could not have our old car back. After swapping the insurance over. One sales guy said he is happy with whatever decision we come to as long as when we walk out of the showroom , we are happy. They knew we were not happy , But they just did not care . They wanted to make a profit from selling our old part exchange on.
Which they did. Before we purchased the car it had a service , then a pre sale service and a health check, But obviously they forgot to test drive the car or look at the brake discs. Northampton has a beautiful new big showroom with lovely coffee and lots of employees wafting around with laptops looking busy , but not actually doing anything .Stick to smaller car dealers where yo can deal with the same person without having to re explain everything every time you ring them. i can only describe it as a beautiful looking shambles.
November 25, 2021
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Stephens, Thank you for your comments via Trustpilot. I have also received communications via Sytner directly and a member of the management team will be in touch shortly to discuss this with you and resolve the matter. I'm sorry that you have felt undervalued as our customer and assure you that we take matters like this very seriously. My details are below should you require but please await contact from a member of the team shortly. Thank you once again and kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Very happy customer
I was so happy with the service I received from Katie , she gave me regular updates on the progress of the works being carried out on my vehicle. There was a few problems with repairs which meant I was going to be without my car for a week , Katie kept me updated and arranged for a courtesy car. I would definitely give her and the company 10 out of 10 for the service I received.
November 24, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Customer, Thank you ever so much for your lovely comments regarding the service you received from Katie. Kaite prides herself on delivering special and memorable customer experiences so is delighted at your feedback. I'm sorry to hear there were some issues with the repair leaving you car-less for a while however so pleased that Katie was able to support you during this time. If there is anything further we can do to assist you, please do let us know, we are happy to help. Take good care and kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Appalling service consistently
Appalling service consistently from this dealership. Literally no appears to care. Even the fact that I have put a deposit down Ona brand new £99k plus car seems to carry no weight to get anything other than poor service. Literally every time the car has gone to Northampton dealership over the last 5 years it has to go back because something wasn’t done or done wrong. This time no exception. ! What’s worse is that it took a week to even admit it ! Have emailed dealer principal in the past but again no one ever replies ! Phone system cuts off calls oh t 1 in 4 times and it’s been reported for over a year and seems to have transferred from
The old location to the new one ! On a plus note they have nice biscuits !
November 17, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Paul, Thank you for posting your feedback and I am disappointed that you have found the service from us to be consistently poor. I would like the opportunity to be able to talk to you about this and support you in the hope to restore your confidence in your local Jaguar retailer. Could you please contact me on the below information, to discuss? I hope to hear from you soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Met at door
Met at door - shown where to go. Comfortable and friendly surroundings.
Excellent service whilst I waited.
November 11, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Thompson, Thank you for your lovely review and 5* rating, we are very grateful for this and so pleased that you received great service whilst you waited on site with us. If there is anything further we can assist with, please do let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Went in to buy a defender came out with…
Went in to buy a defender came out with a Jag.
Unfortunately you hadn't got what i wanted, but fortunately for you, the wife had tested a multitude of mid range cars to no avail - except a jag. Road tested and bought it on the spot.
November 1, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Brimble, Thank you very much for your review and for taking the time to feedback to us. I'm disappointed that we didn't have the Defender you'd wished before but am so pleased you and your wife were able to find the Jaguar you didn't know you wanted. Wishing you many happy miles and please let us know if there is anything further we can do to support you. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
I was amazed
I was amazed. After years of dealing with the Jardine group i discovered Sytner in Northampton,
The level of service was completely different and Nick Kennedy who helped me was amazing.
I don't know whether Sytner have an employee of the month scheme but if they do my vote goes to Nick.
Thanks for all your help.
Peter Wilkinson,
October 28, 2021
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Wilkinson, Wow - what a review! Thank you ever so much for taking the time to feedback to us, after your recent amazing experience with Nick. I know Nick prides himself on making each customer feel valued and special and it's lovely to read that your experience was no exception. I have passed your comments onto the management team and to Nick. Thank you once again and please let us know if there is anything further we can assist with. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
First Class
Its always a chore looking for the perfect vehicle and one to fit your budget, well the team at Guy Salmon did just that for me.
Steve Hunt was absolutely great in helping me do just that, likewise Lauren Sheridan & Joshua Bailey. They all pushed the boat out for me and nothing wasn't too much trouble. They were all patient and never pushed me into anything I was not happy with.
This was actually a pleasant experience in finding my next vehicle and I will be re-visiting when I change for my next car. Thank you to you all for all your help in getting me into my dream vehicle again. Thank you Ian
October 20, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Ian, What lovely comments you've left for us, specifically Steve, Lauren and Josh, thank you so much. Providing an easy, personable and special experience for our customers is paramount to us and I am so delighted that you will be returning to us in future and we very much look forward to seeing you again soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Wonderful experience purchasing our car
Wonderful experience purchasing our car
Welcomed and offered a drink from the outset, we were treated as if we were special.
Nick was very easy to deal with and never pushy.
Great experience we will be back when my car needs replacing.
October 11, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Pask, Thank you ever so much for your great review, and lovely comments. I'm so glad you were so well looked after and that we can look forward to seeing you again soon! Take care, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Very pleased with my purchase and all…
Very pleased with my purchase and all the assistance received from the personnel involved.
October 4, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Brame, Thank you for your lovely review and comments, I'm so pleased that you feel the service received from us throughout was very good. If there is anything further we can do, please do let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
So very happy with the service & our new car
Great customer service from the moment we went into the show room to the time we picked up our new car. We are new to Jaguar, but we will be going back
October 1, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning, Many thanks for your lovely review and 5* rating, thank you for taking the time to feedback to us. I hope you are loving your first Jaguar, and we look forward to welcoming you back. If there is anything further we can do to support you, please do let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
I have purchased Jaguars from Guy…
I have purchased Jaguars from Guy Salmon for the last 7 plus years always great service
September 27, 2021
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Sue, Thank you ever so much for your lovely comments and 5* rating, this is very much appreciated. Please don't hesitate to contact us should you require anything further. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
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