From my initial enquiry, Andrew Woodhouse was helpful and professional throughout. As I live quite a distance from the showroom, he took the time to send me a detailed video of the car before I tr... See more
Company replied
Location
Switch locationSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
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Five Stars – Flawless Distance Purchase and Part-Exchange! I recently purchased a new Land Rover from a distance from Sytner Northampton, and the entire process including trading in my part-excha... See more
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Lester was wonderful to work with, guiding me through the cars options and explaining features as part of the test drive and follow up process which helped make my decision to purchase easy. Also hi... See more
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Sales team were helpful and good. Once sale agreed experience poor, delivery experience probably worst hand over (if you can call handing over the keys a hand over) I've ever experienced. Then trying... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, United Kingdom
- 01604 239944
4.4
Excellent
381 reviews
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Reply from Sytner Group - Sytner Jaguar Northampton
Good Morning Mr Snaith, thank you very much for taking the time to leave a 5* review regarding your experience at Sytner Jaguar Land Rover Northampton. If there is anything else we can support you with please just let us know - we are happy to help. Kind regards, Megan Rowlands Customer Relations Manager Sytner Jaguar Land Rover Northampton meganrowlands@sytner.co.uk
Dealing with Andrew Woodhouse was great.
December 12, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Campton, Thank you for taking the time to leave a review regarding your experience with Andrew Woodhouse. Feedback like this is really important for our teams so I will of course share this with Andrew and the wider management team. From the whole team we wish you and your family a Merry Christmas & Happy New Year. Kind regards, Megan Rowlands Customer Relations Manager Sytner Jaguar Land Rover Northampton meganrowlands@sytner.co.uk
Staff we friendly helpful and not pushy…
Staff we friendly helpful and not pushy especially Nick Kennedy
December 13, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Good Morning Mr Bramley, Thank you for taking the time to leave a review regarding your experience with Nick Kennedy. We strive to be easy to do business with, so I'm pleased that you found our staff friendly and helpful. If there is anything else we can support you with please do just let us know - we are happy to help. Kind regards, Megan Rowlands Customer Relations Manager Sytner Jaguar Land Rover Northampton meganrowlands@sytner.co.uk
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning Mr Witt, Thank you very much for taking the time to leave a 5* review regarding your experience with Sytner Jaguar Land Rover Northampton. I'm so pleased to read that you experienced good communication amongst our team and yourself and that everyone was welcoming. If there is anything else we can support you with please do just let us know - we are happy to help. Kind regards, Megan Rowlands Customer Relations Manager Sytner Jaguar Land Rover Northampton meganrowlands@sytner.co.uk
Greeted by Lauren
Greeted by Lauren. Well looked after and plied with plenty of tea and biscuits whilst I waited for my car to be serviced. Big thumbs up!
November 26, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good Morning John, Thank you very much for taking the time to review your experience at Sytner Jaguar Land Rover Northampton. I'm pleased that Lauren looked after you so well, and time always flies when there is plenty of good tea and biscuits! Please do get in touch if there is anything else we can help you with. Kind regards, Megan Rowlands Customer Relations Manager Sytner Jaguar Land Rover Northampton meganrowlands@sytner.co.uk
Lauren was very helpful
November 22, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Michael, Thank you very much for taking the time to review your 5* service with Lauren, its brilliant to read how helpful she has been. Feedback like this is so important to our teams so I will ensure it is shared with Lauren and her Managers. If there is anything else we can assist you with please do get in touch, we are happy to help. Kind regards, Megan Rowlands Customer Relations Manager Sytner Jaguar Land Rover Northampton meganrowlands@sytner.co.uk
Amazingly warm welcome upon arrival…
Amazingly warm welcome upon arrival from the lovely Lauren Harmon, all the staff kept me up to speed and the service was prompt and precise.
November 16, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Niall, Thank you for your lovely kind comments after you were looked after by Lauren, I'm so pleased she was able to help you and the staff provided prompt and precise service. I hope we have the pleasure of assisting you again in future. Kindest regards, Megan Rowlands, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, meganrowlands@sytner.co.uk, 01604 547700
Always amazing service from the team at…
Always amazing service from the team at Sytners Northampton who made the car transition so easy.
Thanks all.
October 29, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Ms Wilson-brown, Thank you ever so much for your excellent Trustpilot review which was a pleasure to read. I hope we have the pleasure of working with you again the future. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Never ever trust your car to this…
Never ever trust your car to this company. They seem to be all show, more interested in offering nice coffee than a good service. Communication was atrocious and their competence even to ensure they handed over a safe legal car was worse. My car was handed back to me on two occasions with more faults than when I took it in and with the original issue not tested and not fixed. On the second occasion the whole front light cluster was left disconnected so the car was in an illegal condition to drive, also the boot interior had been left in pieces so the convertible roof did not work. The person who came out to help with this admitted they had no idea what they were doing and that they were "winging it".
I gave up and went elsewhere after 3 months even though they had charged me over £700 to not fix the issue.
Sytner thought suitable recompense would be £100 towards a meal out!!!!
October 3, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mrs Walker, Thank you for taking the time to leave us your review. We have discussed your concerns at length and concluded the matter, and compensated you accordingly, further to the £100.00. Should you wish to discuss anything else, please contact me directly on the contact details you already have. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Easy drop off and collection
Easy drop off and collection. Excellent service and friendly staff.
September 23, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Nancy, Thank you ever so much for your lovely review, kind comments and star rating, we're so pleased we were able to look after you so well. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Andrew Woodhouse has been exceptional…
Andrew Woodhouse has been exceptional during our journey to purchase a new car as have numerous other colleagues. Andrew kept us updated continuously and his attention to detail remained consistent throughout.
September 7, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mrs Cullen, Thank you for your lovely review, 5 star rating and kind comments about your recent experience with us, especially with how well Andrew looked after you. If there is anything further we can do to assist you in future. Kindest regards, Jessica Sawbridge, Customer Relations Manager - jessicasawbridge@sytner.co.uk, 01604 547700
Second hand F Pace
Bought car on video, so a little worried, but car was excellent in every way.
August 31, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Morris, Thank you ever so much for your great review, and comments, which was so lovely to read. If there is anything we can assist you with, please do let me know. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Very positive sales team knowledgeable
Very positive sales team knowledgeable, first class service all the way collecting my new car was a real experience.
August 30, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Jones, Thank you very much for your lovely comments, regarding your recent experience with us. I'm so pleased that you found everything to be a great experience. I hope we have the opportunity to look after you again in future. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Pleasant experience but with a slightly sour taste
This visit was for the first service of my current F-pace. As usual the experience was very pleasant from reception through to collection.
The only slight issue was the cost for the service. On my previous F-Pace, I had purchased a service 5 year service plan with the belief that it would stick with me for that period. When I changed the car after 3 years I was informed that the service plan could not be applied to the new car. Despite having an email from Sales advising that some consideration would be given to the cost of the first service of my new car, the Service department said that they couldn't honour this obligation since it was given by Sales and not Service. Hence it would seem that I paid twice.
August 22, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Maltby, Thank you ever so much for your very kind comments and feedback after your experience with us recently when we serviced your F-Pace. I'm really pleased that we were able to look after you so well, and take on board the comments you've left regarding the price of the service. I will look into this matter in some more detail to be able to understand what exactly happened here. Hopefully this hasn't impacted the overall customer service, and I would be happy to discuss this with you in some more detail, if you'd like. I can be contacted on the below information, but again, thank you very much. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Fine got their eventually
Everything went smoothly including courtesy car. Staff very attentive and professional. I asked for a couple of small extras to be done unfortunately as I hadn't pre warned them , my fault, some weren't possible. However they were completed to my satisfaction on a return visit. I never got the usual video done by mechanic in the past maybe it's no longer done. Overall great service.
August 10, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Harding, Thank you ever so much for your lovely review - I'm so pleased that you found everyone to be so attentive and professional. It's a shame that we didn't have the capacity to look at the extra's - normally this would be absolutely fine so I'm sorry that on this occasion we weren't able to help. I hope that the problems are resolved now? I hope we have the pleasure of assisting you again in the future. If there is anything further we can support you with, please do let me know. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Poor salesman
More interested in selling GAP, Lifeshine etc before securing the vehicle sale, which didn’t happen. Very difficult to deal with and slow/poor communication. I’ll stick with my local Hatfields dealer, much better and more personal service.
Credit due to Martine for a rapid initial response and video, if only the other staff were as professional.
July 27, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon, Thank you for taking the time to leave us your comments and feedback to us. I am disappointed to read your feedback and would like to assure you that we take matters like this very seriously. I have passed your comments to our sales management team for their attention, but would be grateful if you could email me with your contact information, so a member of the team can reach out to you to discuss your concerns in more detail. Please also let me know if there is anything further I can support with. I hope to hear from you soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Duncan, Thank you for your lovely review and kind comments, we really appreciate your time. If there is anything further we can do to support you please do let us know. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Jaguar F-Pace Black Edition - June 2022
Despite supply chain delays, I received fantastic service and the car is absolutely amazing - Great service from the team, Thank you!
June 30, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning, Thank you for your review and for taking the time to feedback into us. I'm so pleased you found everything to be great and the car to be amazing. We wish you many happy miles! Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Great service…..but.
I expected great service and that’s exactly what I received.
One small annoyance :- dirty mechanic’s boot scuff mark on door sill. Still trying to polish it out. Grrhhh
Why does Swan Valley site not appear in the list of locations? This is the site I wish to leave feedback for!
April 2, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Warner, Thank you ever so much for your lovely review and kind star rating, I'm very pleased you received great service from the team but sorry to hear about your annoyance with the boot scuff mark. Can you pop down to us between 11:00-15:00 any day this week for us to polish this out for you? Alternatively, please email me on the below information to organise getting this sorted for you. I hope to hear from you soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Jaguar Ipace
Neil was very professional and looked after very well. We are extremely happy with our car.
Thank you for your service
Mr Stephen Etheridge
March 5, 2022
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Etheridge, Thank you for your lovely review and kind comments after your recent experience with Neil. I've enjoyed passing your comments to him, and know he'll be delighted with the service he's provided. We hope you enjoy your new car! Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Guy Salmon Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
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