From my initial enquiry, Andrew Woodhouse was helpful and professional throughout. As I live quite a distance from the showroom, he took the time to send me a detailed video of the car before I tr... See more
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Location
Switch locationSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
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Five Stars – Flawless Distance Purchase and Part-Exchange! I recently purchased a new Land Rover from a distance from Sytner Northampton, and the entire process including trading in my part-excha... See more
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Lester was wonderful to work with, guiding me through the cars options and explaining features as part of the test drive and follow up process which helped make my decision to purchase easy. Also hi... See more
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Sales team were helpful and good. Once sale agreed experience poor, delivery experience probably worst hand over (if you can call handing over the keys a hand over) I've ever experienced. Then trying... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, United Kingdom
- 01604 239944
4.4
Excellent
381 reviews
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Thanks to Richard
Thanks to Richard for a speedy response to look at a diagnostic fault on my FType.
July 24, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your five star review, Stuart. We are delighted to hear that Richard was able to provide you with a speedy response to your diagnostic fault. We strive to provide the best customer service and we are glad that we could meet your expectations. Kindest regards, Jessica Sawbridge, Customer Relations Manager
excellent service and welcome,it was a…
excellent service and welcome,it was a pleasure to do business with Steve Hunt who was very helpful in buying our new car, and sorting everything out.
definitely 10 out of 10 for Steve Hunt
July 10, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Wayne. We are delighted to hear that Steve provided you with an excellent service and that you had a pleasant experience. We appreciate your feedback and will pass on your compliments to Steve. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton (jessicasawbridge@sytner.co.uk, 01604 547700)
Kept me informed of the build status.
Kept me informed of the build status.
Explained the car functionality and more importantly a phone number to call with any concerns.
July 13, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Mr Mcbride. We are delighted to hear that you were kept informed and that our team was able to explain the car functionality to you. We look forward to hearing from you again soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton jessicasawbridge@sytner.co.uk, 01604 547700
Professional Service
Excellent service from start to finish by the team especially Steve Hunt. I would certainly go back to them.
July 14, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Mr Sanders. We are delighted to hear that you had an excellent experience with us and that you would return. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton jessicasawbridge@sytner.co.uk, 01604 547700
My review was based on the professional approach by Rhys who actually took time to realise my needs/desires towards an F-Type that would entice me to buy,
Being an avid enthusiast of Jaguar cars and fully content with my current top model P250, I do have underlying aspirations towards an F-type. With variations within the models, additional myriad of features I set about my quest. Sytners Northampton indicated ' available shortly' a 21 plate with 1200 miles; scant information at this point. I enquiredand spoke with Rhys who readily took on board my queries, i.e is the mileage 12000 and a misprint? He confirmed the car was in stock, no photographs yet available, mileage was 1200 and he would meanwhile send me a video of the car, which he did swiftly. To proceed I visited the flagship dealership albeit a 66 mile journey. I met with Rhys, a particularly affable young professional, who intently listened to my desired spec, went over and above during our discussions, his evident aim to fulfil each aspect of my aspiration. To conclude, he referred upwards in order to confirm on behalf of Sytners the details of the acceptable and fair, (trade-in etc) deal that we had struck. I will return to Sytner Northampton, inspired by their professionalism and especially conduct any further business with Rhys Spelling, his name worthy of note to make direct contact.
Alan Wilding, Henley in Arden Warwickshire.
July 6, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, David. We are delighted to hear that you had such a positive experience with Rhys and that you are now the proud owner of a new F-Type. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope you enjoy your new car and look forward to seeing you again soon. Thank you for choosing Sytner Jaguar Northampton. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton jessicasawbridge@sytner.co.uk, 01604 547700
Accessing the Jaguar App remotely
Since Jan 23, I been having several technical issues in relation to the remote usage of the Jaguar App. I then contacted the Synter dealership in Northampton. Richard came by this morning and guided me in resolving this matter. Many thanks Richard for giving me an insight into the working of the App remotely.
July 10, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Mr Rapoz. We are delighted to hear that Richard was able to help you with your technical issues. We strive to provide the best customer service and are glad that we could help. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton
Huge thanks to the team at Syntner for…
Huge thanks to the team at Syntner for an excellent service from start to finish. More than helpful would highly recommend.
July 6, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words. We are delighted to hear that you had an excellent experience with us and would highly recommend us. We strive to provide the best service possible and are glad that we could meet your expectations. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton (jessicasawbridge@sytner.co.uk, 01604 547700)
At home duagnostics by JLR
Richard was very professional and knowledgeable …. Everything I would expect from. JLR representative!!!
June 13, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Thank you for your kind words, Tim. We are delighted to hear that Richard provided you with the professional and knowledgeable service you expected. We look forward to seeing you again soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton jessicasawbridge@sytner.co.uk, 01604 547700
Very pleased with the car and the…
Very pleased with the car and the service Sytner provided.
June 1, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning Tim, thank you for your kind words and 5 star review. We are so delighted you are pleased with your car and our service. We hope to see you again soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager
The whole team were fantastic
The whole team were fantastic. They really paid attention and were patient with our deliberating on what we wanted and helped guide us on occasion too. They went above and beyond with little extras to help us get the car in time to take it away on holiday
May 30, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Justine. We are delighted to hear that you had a great experience with us at Sytner Jaguar Northampton. We strive to provide the best customer service and it's great to hear that our team went above and beyond to help you get the car in time for your holiday. We are committed to providing the best possible service and we are glad that we could help you find the perfect car. Thank you for your review and we look forward to seeing you again soon. Kind regards, Jessica Sawbridge, Customer Relations Manager
Great service from Richard.
May 26, 2023
Unprompted review
It was worth the wait
My purchase experience was somewhat unusual as I was buying a former company car from Jaguar Head Office (that used to below to a friend of mine). This was fine and everything about the car is great but having been told on 04/05/23 that the car was available and ready to be sent to the dealer, it inexplicably took almost two weeks for the car to actually arrive..... sadly the anticipation of getting my new car had more than enough time to turn into frustration and then annoyance.
May 15, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning Ian, thank you for taking the time to leave us your review, we are very grateful for this. We are sorry to hear that your purchase experience was not as smooth as it should have been. We understand that the anticipation of getting your new car had more than enough time to turn into frustration and then annoyance. We do really value your feedback and assure you that we take comments like yours on board, to drive training and development within the business and for the team, to avoid issues like this in future. We hope to have the opportunity to to look after you again soon to ensure that you have the best possible experience when coming to Sytner Jaguar Northampton. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton jessicasawbridge@sytner.co.uk, 01604 547700
Overall an excellent experience.
Sytner have been very quick to answer every query I've had, they gave us lots of time to look over the car and didn't not pressure for a sale at all. The after sales service has been excellent as well, Georgie Farrow has been the consummate professional throughout the whole process. Overall it has been an excellent experience.
May 2, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Mark. We are delighted to hear that you had an excellent experience with us here at Sytner Jaguar Northampton. We strive to provide the best customer service possible and are pleased that Georgie Farrow was able to provide you with the professional service you deserved. We are glad that you felt comfortable and had the time to look over the car without any pressure. We look forward to continuing to provide you with the same level of service in the future. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Very poor repair / service
Very poor repair / service . Didn't fix reported problems first time. took 3 visits to resolve. 1st Repairs made but on collection still faulty. Did they even check ? Failed to book in follow up. Turned up no record of my appointment. Then after 2 days i had to return to be booked in again for repair. Month later i called for an update as no one from the dealer ever did to be advised parts haven't even been ordered waiting for authorisation ! I Had to go backwards and forwards to sort out issues. Was blatantly lied to. Poor communications internally and with myself . Poor knowledge. Poor customer service.Car came back with damaged alloys.Still waiting on " invesigation". I was expected to drop off loan and collect my car with a few hours notice otherwise incur £100 fee. Had to ASK for my car charged as only on 17% . No reports on repairs nothing. Worst dealer interaction ever. Fed back my experiences. No one is bothered with my complaints they just pass it on for their managers attention! Such a shame as the buying experience was good. Dealer giving Jaguar a bad name.
May 10, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning Dinesh, Thank you for taking the time to leave your review. I am disappointed to have read your comments, and I am sorry you have had such a poor experience with us. I am aware of your complaints and am comfortable that this is being handled with the appropriate attention. I know that Kerry is reviewing the matter you've brought to our attention regarding the alloy wheel damage and is in contact with you regarding this. I am overseeing this with Kerry and assure you we are dealing with this matter with priority. Please don't hesitate to contact me directly on the below details. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Incredible level of service from the…
Incredible level of service from the Northampton Jaguar Landrover team - just incredible service from start to end - nothing was too much trouble and the experience of having a vehicle repaired was the best I have witnessed in over 50 years.
April 27, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon Mr Steel, We are delighted to hear that you had such a positive experience with us here at Sytner Jaguar Northampton. We strive to provide the highest level of service to all our customers and it is wonderful to hear that we have achieved this for you. We are proud to have been able to provide you with a service that has exceeded your expectations and we look forward to welcoming you back in the future. Kind regards Trevor Wale, Head of Business
Used Car Purchase
Pleaseant purchase experience, with no hassle and vehicle features fully explained during collection.
April 13, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Customer, Thank you for your kind words and 5* Rating, we are very grateful for your kind of words. Please don't hesitate to contact us should you require anything further. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Super star treatment!
Super star treatment! Due to my previous vehicles, I have already been to other luxury dealerships. But none of them compares with the treatment I received at JLR Northampton, especially from Angela. Although she wasn't my designated service advisor, she was kind, helpful and customer focused. I will be definitely coming back! Many thanks!
April 18, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mihai, Thank you so much for your lovely comments, and 5* rating. Your feedback about Angela was delightful to share with her and she was very touched by your comments. We pride ourselves on great customer experiences and I'm delighted that we have been able to look after you so well. We look forward to seeing you next time. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Amazing experience!
Everything was very professional and quick.
The final presentation of the car, and me driving out with the new car was absolutely amazing! I am I love with my new car. Mark and Andrew made sure everything was perfect! It was a amazing day!
Thank you!
March 17, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Dear AR, Thank you very very much for leaving your lovely comments, after buying your new car from Mark and Andrew. I was so pleased to read that everything happened quickly and professionally, and that you have fallen in love with your new car. We wish you many happy miles and hope to see you again in the future. If there is anything further we can do for you, please don't hesitate to contact us. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Reply from Sytner Group - Sytner Jaguar Northampton
Good Morning, thank you for taking the time to leave a 5* review regarding your recent experience at Sytner Jaguar Land Rover Northampton. I am pleased to read that our service was excellent and that you left a happy customer, as this is what we strive to deliver to all customers! If you require any support in the future please do just let us know. Kind regards, Megan Rowlands Customer Relations Manager Sytner Jaguar Land Rover Northampton meganrowlands@sytner.co.uk
James Tipping - Excellent Service
James Tipping was excellent all the way through our decision process. We felt very easy in making the choices we dd, and he continues to support us in after care as we get used to the new i-Pace. We can't recommend him highly enough.
January 13, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good Afternoon Mr Marsh, thank you very much for taking the time to leave a 5* review regarding your experience at Sytner Jaguar Land Rover Northampton. James will be delighted by your review and I will ensure it is shared with both James and the wider management team. I hope you have many happy miles in your new i-pace! If there is anything else we can support you with please just let us know - we are happy to help. Kind regards, Megan Rowlands Customer Relations Manager Sytner Jaguar Land Rover Northampton meganrowlands@sytner.co.uk
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