From my initial enquiry, Andrew Woodhouse was helpful and professional throughout. As I live quite a distance from the showroom, he took the time to send me a detailed video of the car before I tr... See more
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Location
Switch locationSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
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Five Stars – Flawless Distance Purchase and Part-Exchange! I recently purchased a new Land Rover from a distance from Sytner Northampton, and the entire process including trading in my part-excha... See more
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Lester was wonderful to work with, guiding me through the cars options and explaining features as part of the test drive and follow up process which helped make my decision to purchase easy. Also hi... See more
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Sales team were helpful and good. Once sale agreed experience poor, delivery experience probably worst hand over (if you can call handing over the keys a hand over) I've ever experienced. Then trying... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, United Kingdom
- 01604 239944
4.4
Excellent
381 reviews
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Purchase of new car
Hannah Cocliff was very helpful and friendly all through the sales process.
December 6, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your kind words, Mr Marsden. We are delighted to hear that Hannah Cocliff was able to provide you with a great experience. At Sytner Jaguar Northampton, we strive to ensure that all of our customers receive the highest level of service and care. We are pleased that Hannah was able to meet your expectations and provide you with the help and support you needed. We look forward to welcoming you back to our dealership in the future. Kindest regards, Jessica Sawbridge, Customer Relations Manager, Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
James Tipping
Very straight forward process and the Sales Executive James Tipping was very good at his job, he was a delight to work with
Thanks
Mr and Mrs Fenn
December 5, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your kind words, Jonathan. We are delighted to hear that you had a positive experience with our Sales Executive, James Tipping. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you again for your review. Jessica Sawbridge, Customer Relations Manager, Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
A seamless and enjoyable experience
November 10, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning, thank you for your 5-star review and kind words Elaine. We are delighted to hear that you had a seamless and enjoyable experience with us at Sytner Jaguar Northampton. We look forward to welcoming you back in the near future. Kindest regards, Jessica Sawbridge - Customer Relations Manager
Amazing turn around
David Woodhouse was outstanding in his service and professionalism. From not wanting to use Sytner Northampton to purchasing a new car in a matter of an hour or so all thanks to David and his customer service. New car or used car I recommend talking to David.
October 26, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Anne. We are delighted to hear that David Woodhouse provided you with an outstanding service and professionalism. We are proud to have such a dedicated and knowledgeable team member at Sytner Northampton. We are glad that you had a positive experience and that you were able to purchase a new car in such a short time. We hope that you enjoy your new car and we would be more than happy to help you with any future purchases. Thank you for your recommendation and we look forward to seeing you again soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager
Excellent experience
Excellent service and customer service at its best. We bought quite a few cars from them and I'm sure the latest I-Pace won't be the last, thank you Steve Hunt for your great support.
October 26, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your kind words, Mrs Viviani-Murphy. We are delighted to hear that you have had such a positive experience with us here at Sytner Jaguar Northampton. We strive to provide the best customer service and are pleased that you have been so satisfied with the cars you have purchased from us. We hope you enjoy your new I-PACE and look forward to seeing you again the near future. Kindest regards, Jessica Sawbridge - Customer Relations Manager
The staff were very helpful
The staff were very helpful, friendly and spent the time to answer all my questions. Nothing was too much trouble for Phil and the team.
October 23, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon, thank you for your kind words Francesca. We are delighted to hear that you had a positive experience with Phil and the team at Sytner Jaguar Northampton. We strive to provide the best customer service possible and it is great to hear that we achieved this for you. Kindest regards, Jessica Sawbridge - Customer Relations Manager
The purchase was a very pleasurable experience
The purchase of a pre-owned I-Pace was made an enjoyable experience in a relaxed environment. The sales executive was friendly and attentive throughout and dealt with our questions thoroughly. The handover of my car was made a pleasure and follow up questions were dealt with readily.
October 20, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon Clive, thank you for your kind words. We are delighted to hear that you had an enjoyable experience when purchasing your approved I-PACE. We strive to ensure that our customers are provided with a relaxed and friendly environment, and it is great to hear that the sales executive you dealt with was attentive and answered all of your questions thoroughly. We hope you enjoy your new car. Kindest regards, Jessica Sawbridge - Customer Relations Manager
Service and Care
Highly recommend if you want good customer when looking to purchase a new car
October 24, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your 5 star review, Mr Hayes. We are delighted to hear that you had a great experience with us at Sytner Jaguar Northampton. We strive to provide excellent customer service and are glad that you felt this was achieved. We look forward to welcoming you back soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager, Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Bad service and cosequential accident following iPace recall work
My Jaguar iPace was recalled for a software update to prevent overheating whilst charging. An appointment was made to carry out the work and when I was a few hundred metres away from the dealership I was told the work could not be done due to the cloud being down!
The car was subsequently picked up by the dealership for the work and returned to my place of work. When I drove the car after the work it seemed different but I could not pinpoint what it was at the time. A few days later I arrived home in the dark and between pressing the button in the rear view mirror to shut our security gates and switching off the car it drove forward into the brick wall of my garage!
I then realised that someone had reapplied the Creep function to the car a feature which I did not like and removed one day after taking ownership of the vehicle some 3 years ago!
The impact caused the bumper to snap by the headlamp and caused several nasty scratches to the front end.
When I complained to the dealership that someone had reintroduced the Creep mode they were less than sympathetic but the service manager made an offer of £250 off my next Jaguar, which considering the damage is costing £500 to put right reusing the existing bumper is derisory.
I have been a Jaguar car driver for 30 years and always try to buy a British car (even though the iPace is Austrian!) but I can safely say that this is the last car I will purchase from Sytner Jaguar Northampton.
September 28, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning Richard. We are sorry to hear about your experience with Sytner Jaguar Northampton. I understand that you have spoken with our Front of House Manager Frank to discuss these concerns in some more detail. I'm sorry that ultimately we haven't been able to resolve the matter as you'd wish. If there is anything else you'd like to discuss I'd welcome you to contact me directly. We take customer satisfaction seriously and take your comments on board. Kindest regards, Jessica Sawbridge, Customer Relations Manager, Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Excellent service and a pleasure…
Excellent service and a pleasure purchasing from. Some problems with the car but James Tipping and Sytner showed great customer service in sorting them out. End result, a happy customer.
July 15, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Adam. We are delighted to hear that you had a pleasant experience purchasing from us and that our team was able to resolve any issues you had with the car. We strive to provide the best customer service possible and are pleased that we were able to make you a happy customer. We look forward to seeing you again soon. Kindest Regards, Jessica Sawbridge, Customer Relations Manager, Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Exceptional service
Gary was a fantastic salesman, was in pristine attire, not in the slightest pushy to purchase the vehicle we were interested in to buy, unlike some salesmen. Upon receipt of sale I was presented with a beautiful bouquet of flowers. Super friendly staff throughout Highly recommend Sytner Group Northampton! Maggie & Cameron
September 8, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Maggie & Cameron. We are delighted to hear that you had a great experience with Gary and the rest of our staff. We strive to provide the best customer service and it's wonderful to hear that we achieved that with you. We are also glad that you enjoyed the bouquet of flowers. We hope to see you again soon at Sytner Jaguar Northampton! Kindest Regards, Jessica Sawbridge, Customer Relations Manager, Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Very professional and helpful staff
Very impressive show room, very friendly and professional staff, best service we've ever had when buying a new car and with no pressure sales made it a very comfortable purchase. A big thank you to Leigh Slater for looking after us, he answered all our queries and questions and couldn't of been any more helpful and professional, we would definitely recommend him and the company to our friends and family
September 21, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Tucker, Thank you for your kind words. We are delighted to hear that you had such a positive experience with us at Sytner Jaguar Northampton. We strive to provide the best service possible and are pleased that you felt comfortable and well looked after. We are especially pleased to hear that you would recommend us to your friends and family. We will pass on your great feedback to Leigh Slater for his hard work and dedication in making your purchase a pleasant one. We look forward to seeing you again soon. Kind regards Jessica Sawbridge, Customer Relations Manager
Lovely experience from start to finish
Lovely experience from start to finish. Hannah and the whole team looked after every detail and the handover was really special. Thank you!
September 7, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Thank you for your kind words about our team at Sytner Jaguar Northampton. We are delighted to hear that you had a lovely experience from start to finish and that Hannah and the team looked after every detail. We are also pleased to hear that the handover was special. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope to see you again soon. Kind regards Jessica Sawbridge, Customer Relations Manager
I have always been treated kindly and…
I have always been treated kindly and professionally at Sytner Northampton by all the staff in sales and service.
I recently sold my car back to them, Lester Cann dealt with the whole process and was brilliant from start to finish, but most of all Lester chassed me up to pay me £500 which I forgot about.
Its good to know honesty still exists in todays world, thank you Lester and thank you Sytner for 7 years great service.
August 25, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Mr Donaldson. We are delighted to hear that you have had such a positive experience with us over the past 7 years. It is especially heartening to hear that Lester Cann was so helpful and honest in dealing with the sale of your car. We are proud to have staff like Lester who go above and beyond to ensure our customers are satisfied. We look forward to continuing to provide you with excellent service in the future. Kindest regards, Jessica Sawbridge, Customer Relations Manager, Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Very disappointed
We seem to have the same experience as all the other people who have had to give 1 star review. Bad service, not disclosing costs up front, returning the car with faults, even though we were told the car had been repaired, then retracting that statement and then telling us parts are on order but then after not hearing for 5 weeks and emails being ignored, having to make a complaint to find out no parts are on order. Also, despite them acknowledging the communication was appalling their end, then still trying to imply that we played a part in the mistakes that were made. We raised a complaint, we cannot reach a satisfactory conclusion. No details of what they are prepared to do to help us sort out the car’s faults and I think it’s become apparent it’s because Jaguar don’t know how to fix my Jaguar. And as per some of the other comments, all the focus is on coffee and not much else! I am genuinely shocked at how the most expensive garage we have had the misfortune of using, is by far the worst we have ever had used in our 20 plus years of driving. It’s put me off for life of ever buying a Jaguar, Range Rover, Land Rover. So disappointed!
June 30, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for taking the time to leave your comments Mrs Butcher. I have explained that all of your comments have been taken on board, investigated and considered, and we do take matters like this seriously. I'm sorry that despite our recent communications, we haven't been able to reach a resolution. You have my contact details should I be able to support with anything further. Kindest regards, Jessica Sawbridge, Customer Relations Manager, Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Very helpful sales staff
Very helpful sales staff and I felt as if I was appreciated and received a good deal. Very satisfied
August 6, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your kind words, Mr Mcconnachie. We are delighted to hear that you had a positive experience with us and are pleased that you are satisfied. Kindest regards, Jessica Sawbridge, Customer Relations Manager, Sytner Jaguar Land Rover Northampton, jessicasawbridge@sytner.co.uk, 01604 547700
Relaxed,
The sales person we dealt with, James, was very friendly, polite and informative, and most importantly, gave us the space and time we needed to make a decision. No hassle, no pressure, just polite attention when requested.
August 6, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Mr Percival. We are delighted to hear that you had a pleasant experience with James. We strive to provide our customers with the best possible service and it is great to hear that James was able to provide you with the space and time you needed to make a decision. We are committed to providing a hassle-free and pressure-free environment for our customers and we are glad that James was able to do this for you. We look forward to seeing you again soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton (jessicasawbridge@sytner.co.uk, 01604 547700)
A fantastic service
A fantastic service
Staff very friendly
A great experience all round
Thank you J L R Northampton
July 30, 2023
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your kind words, Mr Wooding. We are delighted to hear that you had a great experience with us at Sytner Jaguar Northampton. We look forward to welcoming you back soon. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton (jessicasawbridge@sytner.co.uk, 01604 547700)
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Leon. We're glad you had a good experience with us. Kindest regards, Jessica Sawbridge, Customer Relations Manager
Purchased a used I-Pace through Sytner
Purchased a used I-Pace through Sytner, Northampton. Overall a very pleasant experience from initial enquiry to delivery. We traveled 85 miles to view the car and Greg Bogg warned us of traffic delays in advance so we could route plan! Greg was very knowledgable and patient and carefully took us through the car I was interested in and explained the ins and outs of I-Pace ownership. Being a newbie to BEV's that took some doing!
Very smart Dealership, good choice of cars, with all staff we met friendly and welcoming.
Car was delivered with a few minor issues but Greg reacted swiftly and booked us in for resolution.
Highly recommend Greg and Sytner so far.
July 15, 2023
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your 5 star review, Bryan. We are delighted to hear that you had a great experience with Greg Bogg and the rest of our team at Sytner Jaguar Northampton. We strive to provide excellent customer service and are glad that you were pleased with the after sales care. Thank you for recognising that although the vehicle had some minor issues, we were able to swiftly book the car in to help resolve these. Thank you for your kind words and we look forward to seeing you again soon. If there is anything more I can help with, please don't hesitate to contact me. Kindest regards, Jessica Sawbridge, Customer Relations Manager and the team at Sytner Jaguar Land Rover Northampton jessicasawbridge@sytner.co.uk, 01604 547700
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