Sytner Group - Sytner Jaguar Northampton Reviews 

Very slick and professional meet and greet. Quality service and you trust that you will be well looked after.

Classy establishment which one would expect from the Jaguar brand.

I wanted to use my Local Leicester Jaguar Garage but they let me down due to their ‘computers being down’ no apologies, no follow up call to rebook nothing - in my book thos was the first time I was using them and you dont get a second chance.

Sytners NH is not exactly close, but having used their audi set up in Leicester decided to try out their Jaguar offering.

As I had been let down they gave me a choice of bookings within a week which was brilliant.

The whole setup at Sytners generally was smart, professional and ran smoothly. The progress weblink is great to keep you in the loop and importantly no hard upsell at the end.

Thanks to all involved - I will be back in 12 months time

The buying experience of the Jaguar I Pace from start to finish was amazing. Harry from the Northampton dealership talked me through everything and was very knowledgeable too.

The Sales Team were amazing - helpful and efficient!

Dpf filter faulty again after only being fixed 6 months ago. Land rover staff advised me that i would need to drive it to Sheffield to be fixed ( despite it being dangerous to drive) only other alternatives was to book it in in for 3 weeks time but they promised as the parts were in stock they will be able to fix it by the end of the week. Car was not fixed during the first week nor was it fixed on the date i originally booked it in and had to wait another week with no explanation given. Dreadful service and was given false promises by Kevin and Laura regarding dates that my car would be fixed, service manager's failed to return phone calls. I still have not received a phone call from Frank, the service manager despite promises. I was advised that the part was in stock when my car was first taken into garage and that it only would take 3 hours to repair my car as it was a simple job. perhaps Land Rover can tell me why my car was kept at the garage for nearly 4 weeks despite it being easy to fix. The client care team have not dealt with my complaint and so I have no alternative but to post a review on here to warn others about the Northampton branch. The service has gone downhill since they moved from Riverside. Am now looking for a different make of car as will never buy from Land rover again. Awful company!

Excellent, professional, knowledgeable service and got the deal I wanted

Very professional friendly and not pushy. Staff were knowledgeable and did not talk down to us.
Very smart environment.

Great customer service from Sytner Northampton, I travelled over 100 miles to see the car I was looking for. Had a very good experience with Ellis Barham who was kind, courteous and professional. Ellis conducted the test drive, was knowledgable, not pushy and answered my questions with honesty and knowledge. Ellis handled the sale transaction perfectly.

As a repeat customer of the Sytner Group @ Northampton, I am once again thoroughly impressed with the exceptional level of customer service experienced during my recent purchase of another Jaguar car from Sytner.

From the moment we stepped into the dealership, the atmosphere was welcoming and professional. It’s rare to find a place where every interaction feels authentic and genuine, but Sytner Group Northampton achieves this with remarkable consistency. The sales team is knowledgeable and passionate and went above and beyond looking for the specification of the vehicle we were looking for in our second Jaguar purchase.

But it's not just the sales team that deserves applause.

Every staff member we interacted with displayed a high level of professionalism and warmth, making us feel valued and well-taken care of.

The Jaguar F-Pace SVR itself is a marvel. It’s not just the performance and aesthetics of the car that have impressed us; it’s the seamless purchasing experience that Sytner Group facilitated. This level of service reinforces our decision to remain loyal to the brand and the dealership.

I highly recommend Sytner Group @ Northampton for anyone looking for not just a car, but an unparalleled buying experience. They’ve set a high benchmark in customer service, and we are proud to be a part of the Sytner family.

Excellent, always made sure everything was to your exact needs. Nothing too much trouble.

We are always greeted by friendly helpful staff. They do their best to address any issues quickly.
When phoning though, it is irritating to have to listen to promotions of landrover before being put through.

The progress of manufacture and the ultimate delivery of my new car was communicated to me on a regular basis.

The salesman Mr Steve Hunt and team at jaguar gave us excellent service and made us feel very welcome . We would recommend them to friends !0 out 10

Having bought a new Range Rover Sports from Sytner's in late 2023, I wanted a new retractable tow bar fitting which I ordered. The sales team were very attentive and completed the transaction for me without issues.
This however is where the problems started. I subsequently had a paint spillage in the boot that needed new carpers which were also ordered.
Being given a date for install in early January I had to put the install and repairs back till now. This was no fault of Sytner's.
I took the vehicle in for the works and handed my keys over being given a lovely courtesy Jaguar Thank you. Later that afternoon I got a call saying all the bits hadn't arrive ! Why would you book it in knowing this ?!!!
Anyway long story short they said they would be in the next day and they would call. No call ! I phone back a week later to be told the bits were in and i could now rebook. When I asked? 4 weeks they said, But its only a 1 hour job and I was told I could wait, still 4 weeks they said !
This is so frustrating. I would have waited if i had known the bits weren't in I said. Sorry about that they said !!
Can I speak to your Manager please? I will get him to call you. Still no call.
I conclusion Sytner's shinney new showroom doesn't guarantee great customer service in my experience. Lets hope they call, Eventually.

14th March
Having had a meeting today from Shannon, I am very happy to say that they have reacted very efficiently to my feedback, and addressed the issues I had, resolving all the outstanding works.
It was nice to know that they listened to my feedback and took the time to explain their complications that lead to my frustrations.
Many thanks for your support.

I have just had the enjoyable experience of upgrading my car with Greg Bogg at JLR Northampton. I must say that the whole process has been seamless, easy and engaging. Right from the outset Greg was attentive and responsive and ultimately delivered exactly what I was looking for without being pushy or, I hasten to add, too ‘car salesman’like. All in all a fantastic experience right through to the handover and I am delighted with my new car.

Helpful, efficient and good customer service

Buying an i-Pace from Sytner Jaguar Northampton was a very enjoyable experience.
From first contact to vehicle handover, sales consultant Greg was always friendly and very knowledgeable.
He answered all our questions, facilitated all our requests and went the extra mile to make us feel special.

Very regrettable experience.
To keep it short, I took my car there for just an MOT and it took more than 2 weeks to get it back. Deprived us of the family car, messed up our entire Christmas holiday plans meanwhile they all went on their holidays completely ignoring my plea to release the car before Christmas.
Horrible customer service experience. Every call I made to them, I was being asked same questions repeatedly as if no one keeps a record of previous conversations.
I felt like they are racially profiling clients and treating them accordingly.

From first contact with Matthew the whole experience and subsequent purchase of my new car was faultless. The car so far is great, and I look forward to the many miles I will drive it.
I totally recommend the dealership, and will return when needed. The purchase took two weeks to complete

Probably the worst car buying experience I've ever had. Firstly, they were incredibly pushy in selling the car but it got worse. They requested a 5 minute phone call to "discuss finance options" even though they were terrible at 13.9% APR costing over £12,000 in interest. A full 30 minutes of pushy sales tactics later they acknowledged I didn't want anything including the extras like gap insurance and ceramic coating and send the invoice over... which still contained overpriced gap insurance that they "accidentally" left on. It gets worse. On the morning I was due to collect the car I had a phone call asking me to rearrange due to the salespersons personal issues, even though it was the only free day I had and living a 2 hour drive from the dealer was about to set off. Eventually another sales person agreed to take over. We got to the Dealership and the new sales person tried to force me to firstly sign an invoice that was wrong where they were yet again trying to overcharge me by not accounting for some of my deposit but then also tried to get me to sign to say I was happy with the condition of the car when I hadn't even seen it yet! When I did get shown the car it was in a dark room where they refused to turn the lights up so I requested to take it outside and it was obvious why. The car wasn't even cleaned or prepped for sale. There was chocolate on the inside and marks all over the outside, not in the condition as described, and to make matters worse, the battery was flat and the tailgate wouldnt go up although the sales woman forced it open manually (not good for the car). I asked for these to be fixed and to have a test drive as I'd not driven the car yet. Due to the flat battery and no prep, on the test drive the centre screen was completely dead and couldn't be reset. So even though the test drive 3rd sales person (the second person had given up and gone to see other clients rudely), tried to insist on carrying on I turned round and went back to the garage for all the issues to be fixed. At this point we'd been there hours and we still didn't get shown how to set up profiles or how to use car play. It was just disgraceful from start to finish. They offered a £250 gesture of goodwill due to the car not being in the condition advertised in the video they sent as they didn't mention any scratches on the doors which were evident on collection.

No further contact has been received except to say that they accidentally threw my bank details in the bin for the good will gesture which has still not been received over a week later.