Lester was wonderful to work with, guiding me through the cars options and explaining features as part of the test drive and follow up process which helped make my decision to purchase easy. Also hi... See more
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Location
Switch locationSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
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Dale Iniff was very helpful from the start, well mannered and responded to queries in very good time even out of hours. When I needed to bring forward the delivery date of the car, Dale went to th... See more
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Sales team were helpful and good. Once sale agreed experience poor, delivery experience probably worst hand over (if you can call handing over the keys a hand over) I've ever experienced. Then trying... See more
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Very friendly and professional staff. Excellent service and a pleasure purchasing F Pace. Big Massive thank you to James Tipping Who answered all our questions/queries. We would recommend Ja... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, United Kingdom
- 01604 239944
4.2
Great
379 reviews
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Seen on time car fully charged and…good experience
Seen on time car fully charged and ready to go
July 29, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning, thank you for the five-star review Antony. We are delighted to hear that you had a positive experience here at Sytner Jaguar Northampton - our team takes great pride in providing efficient and timely service. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Jaguar Northampton. Kind regards, Shannon Loder - Customer Relations Manager
Great relationship with Steve Hunt who…
Great relationship with Steve Hunt who goes out of his way to make sure everything is spot on He is well supported by the finance guys who are also very helpful
August 1, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your kind words, Clive. We are delighted to hear that you had a great experience with Steve Hunt at Sytner Jaguar Northampton. Our team strives to provide exceptional customer service and it is wonderful to know that Steve and our finance team were able to make your experience even better. We appreciate your support and look forward to continuing our relationship with you. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Imagine handing over £32k cash for a…
Imagine handing over £32k cash for a Jaguar ipace, only to drive it home and the very next day it needed a new battery cell and you can only charge 167miles to a full charge. That was in March 24. It’s now the end of July and I have been summoned in to fit a new cell after the 10th email 4 months later. It’s ok..I’ll come to you in my own time to fix the car that you sold me broken. But then…your courtesy car has accidentally been taken and will be an hour. So I’ve used the time wisely to trustpilot a review for you. Sytner Northampton have NEVER ceased to disappoint me from the moment I picked up my car. A car with only 20k miles should not be such a problem. Leaky bonnet, boot that doesn’t close, not able to charge fully. All of these problems would have been known when you took £32k hard earned cash from my bank for a below standard car. In fact, that’s the only time you have been efficient! I shall wait for the return of my ipace. Not doubt I’ll have to communicate with a zillion more staff to get it back. Blaaa bllaaaa.
Guess what. The Fpace you have now given me has the heated seats switched on in 29 degree English summer, just to pi$$ off this middle aged woman to the core. Thank you Snitter or whatever you called. Mehhhhhh.
July 29, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Leanne Thank you for taking the time to provide your candid feedback regarding your recent experience with Sytner JLR Northampton. We deeply regret the inconvenience and frustration you've endured, and we want to address your concerns as swiftly and thoroughly as possible. Regarding the delay in addressing your concerns, this is not reflective of the service we aim to provide. We sincerely apologize for the time it has taken to arrange for the battery cell replacement and the miscommunication involved. We assure you that steps are being taken to ensure more efficient handling of such matters in the future. In terms of your experience with the courtesy car, it is regrettable that the vehicle provided was not prepared to your comfort specifications. We strive to ensure that all vehicles, including courtesy cars, are ready and comfortable for our customers. We will review our processes to ensure this does not happen again. Please feel free to reach out to me directly at shannonloder@sytner.co.uk for any further assistance or to discuss your concerns in more detail. Kind Regards Shannon Loder Customer Relations Manager
How buy a car and enjoy yourself
All staff extremely responsive and knowledgeable. Hannah was great sorting out all questions and concerns that we may have had. Finance was explained in a measured way and all questions explained in detail. All together an exiting and excellent experience and one which has been the same every Jaguar we have bought. Thanks to all the team but especially to Hannah for her patience and understanding during the whole process.
July 26, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for taking the time to leave such a positive review for Sytner Jaguar Northampton. We are delighted to hear that our team provided you with excellent service and made your experience with us an exciting one. We will be sure to pass on your kind words to Hannah and the rest of the team. Thank you for choosing us for your Jaguar purchases and we look forward to welcoming you back in the future. Best regards, Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Lovely
Lovely, helpful and patient staff. Particularly Amy, my main point of contact, always there to help. A Very good experience as is to be expected from a prestigious company.
July 19, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Thank you for your kind words, Mr Cory. We are delighted to hear that you had a positive experience at Sytner Jaguar Northampton. Our team, especially Amy, takes pride in providing excellent customer service and we are glad that it was reflected in your visit. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing us as your trusted dealership. Kind Regards Shannon Loder, Customer Relations Manager
Coolant light came on and made a same…
Coolant light came on and I was able to make a same day appointment. I was seen by Zuber who explained about the light and topped up the coolant and radiator fluid. Zuber was very helpful and I was in and out as quick as I can drink a cappuccino. Thanks Zuber.
July 23, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Afternoon, thank you for taking the time to leave us a five-star review Nadira. We are glad to hear that you were able to make a same-day appointment and that Zuber was able to quickly and efficiently address your coolant light issue. We pride ourselves on providing excellent customer service and we're happy to hear that Zuber was helpful and informative during your visit. We hope to see you again soon at Sytner Jaguar Northampton. Kind regards, Shannon Loder -Customer Relations Manager
Disappointing
A fantastic location and showroom Sadly the customer service did not at any point live up to the location, phone calls took days to answer, salespersons seemed indifferent. Had there been a similar car at a different location we would definitely have gone elsewhere. Not at all the experience we anticipated from Jaguar
July 13, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Dear Mr Bates, Thank you for taking the time to leave a review for Sytner Jaguar Northampton. We are disappointed to hear that your experience with our customer service did not meet your expectations. We take all feedback seriously and would like to invite you to contact our Customer Relations Manager ,shannonloder@sytner.co.uk. We value your feedback and would appreciate the opportunity to address any concerns you may have had. Thank you for considering Sytner Jaguar Northampton. Sincerely, The Sytner Jaguar Northampton Team
Great service
Great service . Provided a private office for works calls during service
Laura was very helpful and efficient
Job well done
Thank you
July 18, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Thank you for your positive review, John. We are delighted to hear that you had a great experience at Sytner Jaguar Northampton. Our team takes pride in providing excellent service and we are glad that Laura was able to assist you efficiently. We understand the importance of privacy and are happy to have provided you with a private office during your service. Thank you for choosing us and we look forward to serving you again in the future. Kind regards Shannon Loder, Customer Relations Manager
New Car Purchase
I have been looking for a particular car and Sytner Northampton had just what I was looking for. The sales man Harry was excellent and very knowledgeable. The whole process was quite painless although a bit long winded.
July 5, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your positive review, Mackenzie. We are delighted to hear that you found the car you were looking for at Sytner Jaguar Northampton. Our team takes pride in their knowledge and expertise, and we are glad that Harry was able to assist you in your purchase. We apologize for any inconvenience caused by the length of the process, but we are happy to hear that it was overall a painless experience. Thank you for choosing Sytner Jaguar Northampton. Kind Regards Shannon Loder, Customer Relations Manager
An Awesome Experience
The staff were very professional from the point of entry, and car going into the workshop.
I was treated extremely well in a polite, friendly and supportive manner.
My car was attended to super fast and got washed..
All staff and Laura were simply Brilliant. I could not have asked for a better experience.. ~ Thank you.
July 12, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for taking the time to leave such a positive review, Matthew. We are delighted to hear that you had a great experience at Sytner Jaguar Northampton. Our team takes pride in providing professional and friendly service to all our customers. We are glad that you were impressed with the speed and quality of our work, as well as the support from our staff, especially Laura. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Always a pleasure!
Got called in for a potential fault. All dealt with quickly, efficiently and at my convenience. Some great added touches like the valet and health check plus the coffee is great! Thank you Laura and team!
July 9, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for taking the time to leave us a 5-star review, Catherine! We are delighted to hear that you had a positive experience at Sytner Jaguar Northampton. Our team takes pride in providing efficient and convenient service, and we are glad that you appreciated the added touches such as the valet and health check. We hope to continue exceeding your expectations in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Great Service Comes From People
Hannah was excellent, not pushy very knowledgeable and a great ambassador for Sytner and the Land Rover brand
July 4, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for taking the time to leave such a positive review, Mr Moll. We are delighted to hear that Hannah provided you with an excellent experience at Sytner Jaguar Northampton. Our team takes great pride in their knowledge and expertise, and we are glad that Hannah was able to showcase this while also being respectful of your needs. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Outstanding service by Zuber
Outstanding service by Zuber. Courteous, polite, attentive and very helpful. A great ambassador for Jaguar.
June 27, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Ian. We are delighted to hear that Zuber provided you with outstanding service at Sytner Jaguar Northampton. We pride ourselves on having courteous, polite, and attentive staff who are always willing to go above and beyond for our customers. Zuber is a true ambassador for Jaguar and we are lucky to have him on our team. We will be sure to pass along your compliments to him. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Consistently Poor
How do Sytner ‘fix’ 82% 5* reviews!! I’m forced to use Northampton JLR dealership and it’s one dreadful experience after another. Absolutely no interest in actual delivery of promises - just loads of gloss and tech.
June 27, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for taking the time to leave a review for Sytner Jaguar Northampton. We are sorry to hear about your negative experience with our dealership. We take all feedback seriously and strive to provide the best service to our customers. We would like to invite you to contact our customer relations manager, at shannonloder@sytner.co.uk. He would be more than happy to discuss your concerns and work towards finding a resolution. We value your feedback and hope to have the opportunity to improve your experience with us. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Very Professional
The recall was handled very professionally, speedily and with great customer service by Zuber
June 26, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your positive review, Peter. We are delighted to hear that your recent recall was handled professionally and efficiently by Zuber at Sytner Jaguar Northampton. Providing excellent customer service is our top priority, and we are glad to know that Zuber exceeded your expectations. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relationship Manager
Very responsive
June 21, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your kind words, Gary! We are delighted to hear that you had a positive experience at Sytner Jaguar Northampton. Our team takes great pride in providing excellent customer service and we are glad to know that we were able to meet your expectations. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Excellent service friendly and keep you informed all the way
Such a brilliant service. Puts Marshall Jaguar Leicester to shame.
June 21, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your glowing review, Pat! We are thrilled to hear that you had such a positive experience at Sytner Jaguar Northampton. Our team works hard to provide top-notch service to all of our customers, and we are delighted to know that we exceeded your expectations. We apologize for any previous disappointment you may have experienced at Marshall Jaguar Leicester, but we are grateful for the opportunity to show you the exceptional service we strive to provide. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Very impressive hand over process
Very impressive hand over process and great service from all staff specially Dale.
Loved the lack of suits ! gilet and polo shirts excellent idea
June 18, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your positive review, Nigel! We are delighted to hear that you had a great experience at Sytner Jaguar Northampton. Our team takes pride in providing excellent service, and we are glad that Dale stood out to you. We also appreciate your feedback on our dress code - we strive to create a welcoming and relaxed atmosphere for our customers. Thank you for choosing us and we hope to see you again soon. Kind Regards, Shannon Loder - Customer Relations Manager
Very slick and professional meet and…
Very slick and professional meet and greet. Quality service and you trust that you will be well looked after.
Classy establishment which one would expect from the Jaguar brand.
June 17, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Mick. We are delighted to hear that you had a positive experience at Sytner Jaguar Northampton. Our team takes great pride in providing a slick and professional service, and we are glad that you felt well looked after. We strive to maintain the high standards that are expected of the Jaguar brand, and we are pleased that this was reflected in your visit. Thank you for choosing Sytner Jaguar Northampton. We look forward to welcoming you back in the future. Kind Regards, Shannon Loder - Customer Relations Manager
Great Experience
I wanted to use my Local Leicester Jaguar Garage but they let me down due to their ‘computers being down’ no apologies, no follow up call to rebook nothing - in my book thos was the first time I was using them and you dont get a second chance.
Sytners NH is not exactly close, but having used their audi set up in Leicester decided to try out their Jaguar offering.
As I had been let down they gave me a choice of bookings within a week which was brilliant.
The whole setup at Sytners generally was smart, professional and ran smoothly. The progress weblink is great to keep you in the loop and importantly no hard upsell at the end.
Thanks to all involved - I will be back in 12 months time
June 11, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your 5 star review, Alan! We are delighted to hear that you had a great experience with us at Sytner Jaguar Northampton. We understand how frustrating it can be when you are let down by a local garage, so we are glad that we were able to provide you with a choice of bookings within a week. We strive to provide a professional and efficient service, and we are glad that our progress weblink was able to keep you in the loop. We look forward to seeing you again in 12 months time. Thank you for choosing Sytner Jaguar Northampton. Kind Regards Shannon Loder, Customer Relationship Manager
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