Lester was wonderful to work with, guiding me through the cars options and explaining features as part of the test drive and follow up process which helped make my decision to purchase easy. Also hi... See more
Company replied
Location
Switch locationSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dale Iniff was very helpful from the start, well mannered and responded to queries in very good time even out of hours. When I needed to bring forward the delivery date of the car, Dale went to th... See more
Company replied
Sales team were helpful and good. Once sale agreed experience poor, delivery experience probably worst hand over (if you can call handing over the keys a hand over) I've ever experienced. Then trying... See more
Company replied
Very friendly and professional staff. Excellent service and a pleasure purchasing F Pace. Big Massive thank you to James Tipping Who answered all our questions/queries. We would recommend Ja... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, United Kingdom
- 01604 239944
4.2
Great
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your kind words, Sandeep. We are delighted to hear that Laura provided you with amazing service at Sytner Jaguar Northampton. Our team takes great pride in delivering exceptional customer experiences, and we are thrilled that Laura was able to exceed your expectations. We will be sure to pass along your compliments to her. Thank you for choosing Sytner Jaguar Northampton, and we hope to see you again in the future. Kind Regards, Shannon Loder - Customer Relations Manager
Exceptional experience
Very polite and made you feel at ease.No pressure or trying to pressure you into anything. I had previously used Sytner a few years ago and had the same high standard.
November 23, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for taking the time to leave us a 5-star review, Andy. We are delighted to hear that you had a positive experience at Sytner Jaguar Northampton. Our team takes great pride in providing a polite and pressure-free environment for our customers. It's wonderful to know that you have consistently received a high standard of service from us. We appreciate your loyalty and look forward to welcoming you back in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
If I could give it zero stars
If I could give it zero stars, I would.
I purchased the dreaded discovery sport. I spent an average £2k a year on things that kept going wrong on it. As soon as you’ve bought the vehicle they don’t want to know. Not sure why they sold me a diesel when they knew how many miles I’d be driving in it as this question was asked at the beginning. This proved to be one of the many down falls of the car. When I took it back down there they told me it was my own fault that the DPF filter was blocked because I wasn’t going enough miles in it! Would have been a more helpful comment before selling me a diesel. The RAC and 3 seperate mechanics told me they are quite literally the worst most unreliable car on the road. I eventually gave in, lost thousands of pound and took it to we buy any car. The chap down there quickly informed me that Landrover jaguar had “its very own category” where they are priced accordingly due to their woeful engines and the fact that they are now the most easily stolen car in the UK. Please know that I am not just an unlucky customer (you only need to Google it) ‘Which Car’ have just rated them the most unreliable car on the road. I have also been contacted by a law firm who are taking JLR to court as my experience has happened to thousands of people. Oh and you will find that no garage is willing to attempt to fix your Landrover so you are forced to take it back down to JLR where they charge you hundreds of pounds just to take a look at it and then proceed to keep your vehicle for weeks / months on end without the offer of a courtesy car and then charge you thousands of pounds to fix it! It’s almost like they planned it! Hence the court case I imagine.
November 23, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon Amy Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this situation must have been. As a franchise holder, we are not the manufacturer, and we operate as an independent retailer for the vehicles we sell. While we aim to provide the best possible service and advice, we are not involved in the design, production, or engineering of the vehicles. We recommend reaching out directly to the manufacturer, Jaguar Land Rover, to share your concerns, as they are best positioned to address issues related to vehicle design and reliability. If there is anything we can do to assist or clarify, such as supporting communication with the manufacturer, please don’t hesitate to let us know. We truly value your feedback and regret that your experience did not meet expectations. Kind Regards, Shannon Loder - Customer Relations Manager
Vehicle inspection at home.
Had Deo from the Dealership call at my house to check the car over after a recent service.
He was really helpful, and took me through what he was doing, both visually and via the diagnostics.
I now feel the cars been properly checked over.
November 20, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for taking the time to leave us a 5-star review for Sytner Jaguar Northampton. We are delighted to hear that Deo provided you with excellent service during his visit to your home. Our team takes great pride in ensuring that our customers' vehicles are thoroughly checked and maintained. We are glad that Deo's explanations and use of diagnostics helped you feel confident in the condition of your car. Thank you for choosing Sytner Jaguar Northampton for your automotive needs. We look forward to serving you again in the future. Kind Regards, Shannon Loder - Customer Relations Manager
I’ve been trying to write another…
I’ve been trying to write another review for a girl called Sadie she was such a lovely girl picked my car up and brought it back the next day she was so friendly I must admit the service with Sytner swan valley is excellent and really lovely staff thankyou so much
November 4, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your kind words, Evelyn. We are delighted to hear that you had a positive experience with Sadie and the team at Sytner Jaguar Northampton. Our staff takes great pride in providing excellent service and it's wonderful to hear that it was reflected in your recent visit. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Jaguar Service
Had my IPace serviced and waited for it, Laura and all the team expedited the work very quickly so I was extremely pleased. A good all round experience
November 7, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for taking the time to leave us a 5-star review, Susie. We are delighted to hear that you had a positive experience during your recent service at Sytner Jaguar Northampton. Our team, led by Laura, always strives to provide efficient and top-notch service to our customers. We are glad that we were able to expedite the work and meet your expectations. Thank you for choosing us and we look forward to welcoming you back in the future. Kind Regards, Shannon Loder - Customer Relations Manager
Deo was excellent
Deo was excellent, friendly and professional. My security update was completed to a high standard. Well done JLS
October 26, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon Sarah, thank you for taking the time to leave such a positive review. We are delighted to hear that Deo provided you with excellent and professional service during your visit to Sytner Jaguar Northampton. Our team takes great pride in ensuring that all updates and services are completed to a high standard, and we are thrilled that you were satisfied with your security update. We will be sure to pass along your kind words to Deo and the rest of the JLR team. Thank you for choosing us. Kind regards, Shannon Loder - Customer Relations Manager
took a deposit then sold the car on to…
took a deposit then sold the car on to someone else
still trying to get the deposit back
November 4, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning John, we are sorry to hear about your experience with us, John. We understand how frustrating it can be to have a deposit taken and then find out the car has been sold to someone else. We apologise for any inconvenience this may have caused you. We would like to invite you to contact our Customer Relations Manager ,shannonloder@sytner.co.uk, so we can look into this matter further and try to resolve it for you. We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention. Kind regards, Shannon Loder - Customer Relations Manager
Very easy experience.
Very easy experience.
Met when I dropped the car off and Laura explained the process (software update) and the expected time it would take.
A nice cup of tea too!
October 30, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for taking the time to leave us a 5-star review, Geoff. We are delighted to hear that your experience at Sytner Jaguar Northampton was easy and hassle-free. Our team takes great pride in providing excellent customer service, and we are glad that Laura was able to explain the process and make you feel comfortable. We hope you enjoyed your cup of tea while waiting for your car. Thank you for choosing us and we look forward to seeing you again in the future. Kind Regards, Shannon Loder - Customer Relations Manager
Home visit a big success
After initially being given a lengthy wait for a recall issue to be rectified at the dealership, we were offered a prompt home visit instead. Deo arrived on time, was extremely helpful, informative and polite and the work was completed quickly.
October 14, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good Morning Pam, Thank you for taking the time to leave us a 5 star review. We are delighted to hear that Deo provided you with a prompt and efficient home visit to rectify your recall issue. We apologise for the initial lengthy wait and are glad that we were able to find a solution that worked for you. We pride ourselves on our helpful and polite staff, and we are pleased to hear that Deo lived up to our standards. Thank you for choosing Sytner Jaguar Northampton. Kind Regards Shannon Loder, Customer Relations Manager
Deo technician
Deo , came to my house to update the security software on a Jag F pace.( no charge)
I was picking his brains in relation to an electrical problem with the controls on the drivers door. Deo ran some tests on his laptop and identified the likely cause of the problem. He didn’t need to do this .
He went the extra mile .
Five star service.
Thank you
October 10, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Thank you for taking the time to share your positive experience with us, Peter. We are delighted to hear that Deo provided you with exceptional service during his visit to your home. Going above and beyond to assist our customers is something we strive for at Sytner Jaguar Northampton. We are glad that Deo was able to identify the issue with your car and provide you with valuable information. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Sytner Jaguar Northampton. Kind regards Shannon Loder, Customer Relations Manager
I have found the service from Sytner excellent
I have found the service from Sytner Group in Northampton excellent since purchasing my Jaguar nearly 3 years ago. Recent experience related to a security update which was undertaken efficiently and at my convenience at my home. Deo who attended, was very professional in explaining why this was required and undertaking the work
October 8, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon Simon, Thank you for your kind words. We are delighted to hear that you have had an excellent experience with our team at Sytner Jaguar Northampton. Our goal is to provide top-notch service to all of our customers, and we are glad to hear that Deo was able to assist you with the security update in a professional manner. We appreciate your continued support and look forward to serving you in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards Shannon Loder Customer Relations Manager
The security update ….
The security update was installed very quickly and efficiently at my house. Deo carried out the service and was extremely good.
Chris Spoor
October 3, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your positive review, Margaret. We are glad to hear that Deo provided you with efficient and quick service during the security update installation at your house. We will make sure to pass on your kind words to Deo and the rest of our team at Sytner Jaguar Northampton. We appreciate your support and hope to continue providing you with excellent service in the future. Thank you for choosing us for your automotive needs. Best regards, Chris Spoor. Kind Regards, Shannon Loder - Customer Relations Manager
Came to my home to update software in my Jaguar XE
Came to my home to update software in my car. Deo also ensured battery fully charged, after car had not been driven for over 3 weeks because of an injury—which was much appreciated.
October 3, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for taking the time to leave us a 5-star review, Laurence! We are glad to hear that our team at Sytner Jaguar Northampton was able to provide you with excellent service. It's great to know that Deo went above and beyond to not only update your car's software, but also ensure that the battery was fully charged after it had not been driven for a few weeks due to your injury. We hope to continue exceeding your expectations in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Welcoming environment with staff to…
Welcoming environment with staff to match! Efficient service as expected and more
September 23, 2024
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your kind words, Stella! We are delighted to hear that you had a positive experience at Sytner Jaguar Northampton. Our team takes great pride in providing a welcoming environment and efficient service to all of our customers. We appreciate your feedback and look forward to continuing to exceed your expectations in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for taking the time to leave us a 5-star review, Terry! We are delighted to hear that you had a positive experience at Sytner Jaguar Northampton. Our team strives to provide helpful and professional service to all of our customers, and we are glad to hear that we kept you informed throughout the process. We appreciate your feedback and hope to have the opportunity to assist you again in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Came to my home to update software in…
Came to my home to update software in my car. Deo also helped fixed some minor issue with my car wich I really appreciate.
September 16, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good afternoon and thank you for your kind words, Mrs. Kwamboka. We are delighted to hear that you had a positive experience with our team at Sytner Jaguar Northampton. Our priority is to provide exceptional service to our customers, and we are glad that Deo was able to assist you with updating your car's software and fixing any minor issues. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Sytner Jaguar Northampton. Kind regards, Shannon Loder - Customer Relations Manager
Bought a 2024 Jaguar F-Type Online
Bought a 2024 Jaguar F-Type and it has been my best car buying experience ever.
It was a Registered used (new) car (11 miles) in stock so shud have been simple and it was.
I had already seen pics and spec of the car on Sytner sales site.
Amy was my sales contact and Josh followed up with payment options.
Relevant e forms and guides were emailed immediately during convos and the whole process to pickup was carried out in 2 days.
I was also offered a transport to my home option at a reasonable price but I wanted to go get and drive back.
Amy even did the new owner registration and Road tax details for me whilst at pick up whilst I drank very nice coffee
All in all a very very happy experience and I obvs recommend this dealership
August 31, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for your glowing review, Ray! We are delighted to hear that your experience at Sytner Jaguar Northampton was your best car buying experience yet. Our team takes pride in providing a seamless and efficient process for our customers, and we are glad that Amy and Josh were able to assist you with your purchase. We appreciate your recommendation and hope you enjoy your new 2024 Jaguar F-Type. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
Friendly Service
Very friendly and professional staff.
Excellent service and a pleasure purchasing F Pace.
Big Massive thank you to James Tipping
Who answered all our questions/queries.
We would recommend James and Company to family and friends.
Handover was very special with added bonus bottle of Champagne.
August 12, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Northampton
Morning Mary, thank you for taking the time to leave us such a positive review. We are delighted to hear that you had a great experience at Sytner Jaguar Northampton. Our team takes pride in providing friendly and professional service, and we are glad that James was able to answer all your questions and make your F-PACE purchase a pleasure. We appreciate your recommendation to friends and family, and hope you enjoy your new car. Cheers to a special handover with a bottle of Champagne! Kind regards, Shannon Loder - Customer Relations Manager
Reply from Sytner Group - Sytner Jaguar Northampton
Good morning and thank you for taking the time to leave us a 5-star review, David! We are delighted to hear that you had a positive experience at Sytner Jaguar Northampton. Our team takes pride in providing efficient and attentive service to all of our customers. We appreciate your kind words and hope to have the opportunity to serve you again in the future. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.