Great reception area when you arrive, only thing I would say it would be good if the reception team had some type of JLR t shirts on as they all had a miss match of colours and designs the only rea... See more
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Location
Switch locationMerlin Road Cribbs Causeway Patchway Bristol Bristol, BS10 7SR Bristol, GB
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Incredible experience and true luxury. My coffee was amazing served by Teal who was the best Barista host I’ve ever had the pleasure to meet.
Why another review? I've already given one. Best parts of the - Reception - Phillipa - brilliant employee, funny, knowledgeable and put us at our ease. Remembered us on a return visit - fantastic cu... See more
Company replied
Terrible experience from start to finish. Missed all their own deadlines, gave me a tracker that doesn't work (still says car in dealership when its on my drive), charged me a fortune and didn't even... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Merlin Road Cribbs Causeway Patchway Bristol Bristol, BS10 7SR, Bristol, United Kingdom
- 0117 300 3180
4.1
Great
926 reviews
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Incredible experience and true luxury
Incredible experience and true luxury. My coffee was amazing served by Teal who was the best Barista host I’ve ever had the pleasure to meet.
August 27, 2026
Unprompted review
May use AI-assist with repliesRead more
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Very friendly and professional service by Joshua Easterbrook
Very efficient driving straight in and being met by Joshua Easterbrook who did a great job of welcome, explanation of process and then he personally delivered my car to my work.
August 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Pat, thank you very much for your kind words. We’re delighted to hear that your experience was efficient and that Joshua provided you with a warm welcome and clear explanation throughout the process. It’s wonderful to know he was able to personally deliver your car to your workplace, adding a personal touch to your visit. We truly value your feedback and hope to continue providing you with excellent service in the future. Best wishes from all of us at Sytner Land Rover Bristol.
Staff were very friendly and…
Staff were very friendly and professional. Service was carried out, wash and vac a pleasant extra.
August 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Thank you very much for your kind words. We are delighted to hear that you found our staff friendly and professional throughout your visit. It’s great to know you appreciated the service being carried out along with the wash and vac as a pleasant extra. We continually strive to provide an excellent experience for all our customers and your positive feedback means a great deal to us. We look forward to welcoming you back to Sytner Land Rover Bristol in the future. Kind Regards, Sytner JLR Bristol Team.
Efficient, competent and friendly process with excellent customer facilities.
Efficient, competent and friendly process with excellent customer facilities. All service work carried out ahead of time.
August 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Mr Harris, Thank you very much for your kind words and for taking the time to share your experience at Sytner Land Rover Bristol. We are delighted to hear that you found the process efficient, competent and friendly, and that our customer facilities met your expectations. It is especially pleasing to know that all service work was carried out ahead of time. Your feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, The Sytner Land Rover Bristol Team
Very professional
Very professional, got the problem in motion straight away ,thank you
August 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience with Sytner Land Rover Bristol. We are delighted to hear that you found our team professional and efficient in addressing the issue promptly. It means a great deal to us to know that we could assist you effectively and get things moving straight away. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Sytner Land Rover Bristol Team
Took the Land Rover for the first…
Took the Land Rover for the first service. The cost was nearly £700, they advised the car will be valeted but when we picked the car up the next day it wasn’t cleaned and when asked about this, a member of the team said sorry but the valet team are not in today! Bear in mind they had the car for 24hrs. Not good enough in my opinion.
August 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Mrs Bedford, thank you for sharing your feedback. We apologise for the inconvenience caused by the missed valet service during your vehicle’s first service. We understand your disappointment, particularly given the time your car was with us. We strive to provide a high standard of care and regret that we did not meet your expectations on this occasion. Your comments are important to us, and we appreciate you bringing this to our attention. Kind regards, The Sytner Land Rover Bristol Team.
Very friendly and efficient and well…
Very friendly and efficient and well looked after.
August 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear I WHITEHOUSE, Thank you for your lovely review. We are delighted to hear that you found our team friendly and efficient, and that you felt well looked after during your experience with us. Providing excellent customer care is something we truly value, and it’s always wonderful to receive such positive feedback. We hope to continue offering you the same high standard of service in the future. Your kind words mean a great deal to all of us. Best wishes, The Sytner Land Rover Bristol Team
Great reception area when you arrive
Great reception area when you arrive, only thing I would say it would be good if the reception team had some type of JLR t shirts on as they all had a miss match of colours and designs the only reason I knew they worked there was because they were holding an iPad for booking in
I did see some office staff wearing dark navy t shirts with the JLR logo which would be ideal
Service team couldn’t fault them, very informative and great customer service
August 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Jason, Thank you very much for your kind words and thoughtful feedback. We are delighted to hear that you found our service team informative and that the customer service met your expectations. Your observations regarding the reception area and team attire are appreciated, and it’s great to know you noticed the professionalism of our staff. We value comments like yours as they help us ensure our customers have the best possible experience. We look forward to welcoming you back to Sytner Land Rover Bristol in the future. Kind regards, Sytner Land Rover Bristol Team
Excellent customer service
Excellent customer service. The dealership appeared well organised, helpful and friendly.
August 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Thank you very much for your kind words. We’re delighted to hear you found our team helpful and friendly, and that the dealership was well organised. Your feedback means a great deal to us and encourages us to continue providing excellent customer service. Kind regards, Sytner Land Rover Bristol Team.
Reply from Sytner Group - Sytner Land Rover Bristol
Thank you Mandy, for your kind words. We’re delighted to hear that our friendly, expert, and helpful team made your experience with Sytner Land Rover Bristol so positive. Your support means a great deal to us. Kind regards, Sytner JLR Bristol Team.
Excellent Customer Service
Again Sophie Cepek made sure my experience at the dealership was seamless and I was kept informed at all stages
July 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Maurice, Thank you very much for your kind words. We are delighted to hear that Sophie Cepek ensured your experience at Sytner Land Rover Bristol was seamless and that you felt well informed throughout every stage. It is always our aim to provide excellent service and keep our customers fully updated. Your positive feedback is greatly appreciated and will be shared with Sophie. We look forward to welcoming you back in the future. Best wishes, The Sytner Land Rover Bristol Team
Excellent experience with personal approach
Excellent experience dealing with Sophie and collection & delivery arranged with Charlotte, which was very much appreciated and saved me the trip to Bristol! Extremely personal approach and competitive pricing.
July 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Lee, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Sophie and Charlotte provided a personal and efficient service, making the collection and delivery process so convenient for you. It’s wonderful to know that our competitive pricing and attentive approach met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Land Rover Bristol in the future. Best wishes, The Sytner Land Rover Bristol Team
Excellent
Ryan was a great host from start to end.
Courtesy car was of a great likeness and I didn't have to wait ages for one to be available which is the case at other garages.
Service was quick
Process was easy
Car was delivered back to me spotless.
First class service !
July 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear E. Walters, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Ryan provided excellent service throughout and that the courtesy car met your expectations without delay. It’s wonderful to know the process was straightforward and that your vehicle was returned to you in pristine condition. Your positive feedback means a great deal to the entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Land Rover Bristol
VERY EFFICIENT
I was able to very quickly book my vehicle in for some work. I was offered a suitable date within a week. I was given a courtesy car for the duration.
The work was completed ahead of schedule and within the estimate.
Very happy with the service and efficiency of the staff.
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Marney, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found the booking process quick and convenient, and that the courtesy car was helpful during the work on your vehicle. It’s wonderful to know the job was completed ahead of schedule and within the estimate. Your satisfaction with our service and staff efficiency means a great deal to us. We truly appreciate you taking the time to share your experience. Kind regards, The Sytner Land Rover Bristol Team
Always a fantastic experience with LR…
Always a fantastic experience with LR Bristol. Hence, I am a long term reoccurring customer! Special thanks to Rob & Aaron for always providing exceptional service!
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Mrs Hoare, Thank you for your kind words and continued loyalty to Land Rover Bristol. We are absolutely delighted to hear that Rob and Aaron have consistently provided you with exceptional service. It is always our aim to ensure every visit is a fantastic experience. We look forward to welcoming you back for many years to come. Kind regards, Eleanor Harris, Dealership Administrator
Took 3 emails as directed by telephone…
Took 3 emails as directed by telephone before they got back
To confirm service , just a bit slow not the service I would expect from RR , always seems to busy
July 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Mr Brown, Thank you for your feedback. We apologise for the delay in responding to your emails and understand this is not the level of service you expect from us. We appreciate your patience and are sorry for any inconvenience caused. We would like to invite you to contact our Aftersales Manager, Charlotte Diadoo, at charlottediadoo2@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we hope to address your concerns directly. Kind regards, Eleanor Harris, Dealership Administrator
Horrible experience from start to…
Horrible experience from start to finish. My car was recalled for a safety issue, and after a lot of hassle and a two-month wait to get it booked in, I was finally given a courtesy car. Unfortunately, the courtesy car was filthy inside and out, covered in bird droppings.
Just two hours later, I received a call saying I could collect my own car because the safety recall didn’t need doing after all. However, the orange warning triangle was still illuminated on the dashboard. When I asked if the car was safe to drive, I was told it still needed to be booked back in.
I was also told they had carried out a free health check, but they refused to give me any information about the results or explain what, if anything, the car needed. Instead, I was told I would have to book it in again and pay £250 for a one-hour diagnostic check. I was then told it could take two hours, costing £500, just to tell me what was wrong with it.
The customer service was shocking. To make matters worse, the receptionist repeatedly called me “lovely,” which I found patronising and unprofessional. As a 47-year-old woman, I expect to be treated with respect, not spoken to in such a dismissive manner.
I would avoid this dealership at all costs.
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Lesley, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide. We would like to invite you to contact our Aftersales Manager, Charlotte Diadoo, at charlottediadoo2@sytner.co.uk to discuss your experience further and see how we might address your concerns. Kind regards, Gary Slater, Head of Business
Really friendly and helpful service
Really friendly and helpful service. Work done on time to a good standard
July 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Land Rover Bristol. We are delighted to hear that you found our service friendly and helpful, and that the work was completed on time and to a good standard. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future. Kind regards, Gary Slater, Head of Business
Offer of a service that is not provided
Over the last three years I have used this dealership for servicing and for warranty issues. Every time there is a mention of the vehicle being valeted and I accept this offer. Unfortunatly every time the vehicle is not valeted so the question i have is why state you will do something when indeed you do not. The simplest thing is not to offer then there will be no disappointment on picking up the vehicle.
July 16, 2026
Unprompted review
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