Fantastic dealership at Land Rover Bristol Great team the staff are very helpful. The sales team are amazing especially Ray! My second time buying a RRS in six months and RAY has been outstanding... See more
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Location
Switch locationMerlin Road Cribbs Causeway Patchway Bristol Bristol, BS10 7SR Bristol, GB
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Great experience all round in buying a new Range Rover. Fab new showroom and very accommodating team to help with the choice of car, financial support and making time for test driving and viewings. Th... See more
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Terrible experience from start to finish. Missed all their own deadlines, gave me a tracker that doesn't work (still says car in dealership when its on my drive), charged me a fortune and didn't even... See more
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The car was recalled for a minor issue. On the day the staff were friendly, polite and professional. We were booked in quickly and offered a drink. The car was dealt with under the hour and we were gr... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Merlin Road Cribbs Causeway Patchway Bristol Bristol, BS10 7SR, Bristol, United Kingdom
- 0117 300 3180
4.2
Great
933 reviews
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VERY EFFICIENT
I was able to very quickly book my vehicle in for some work. I was offered a suitable date within a week. I was given a courtesy car for the duration.
The work was completed ahead of schedule and within the estimate.
Very happy with the service and efficiency of the staff.
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Marney, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found the booking process quick and convenient, and that the courtesy car was helpful during the work on your vehicle. It’s wonderful to know the job was completed ahead of schedule and within the estimate. Your satisfaction with our service and staff efficiency means a great deal to us. We truly appreciate you taking the time to share your experience. Kind regards, The Sytner Land Rover Bristol Team
Always a fantastic experience with LR…
Always a fantastic experience with LR Bristol. Hence, I am a long term reoccurring customer! Special thanks to Rob & Aaron for always providing exceptional service!
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Mrs Hoare, Thank you for your kind words and continued loyalty to Land Rover Bristol. We are absolutely delighted to hear that Rob and Aaron have consistently provided you with exceptional service. It is always our aim to ensure every visit is a fantastic experience. We look forward to welcoming you back for many years to come. Kind regards, Eleanor Harris, Dealership Administrator
Took 3 emails as directed by telephone…
Took 3 emails as directed by telephone before they got back
To confirm service , just a bit slow not the service I would expect from RR , always seems to busy
July 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Mr Brown, Thank you for your feedback. We apologise for the delay in responding to your emails and understand this is not the level of service you expect from us. We appreciate your patience and are sorry for any inconvenience caused. We would like to invite you to contact our Aftersales Manager, Charlotte Diadoo, at charlottediadoo2@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we hope to address your concerns directly. Kind regards, Eleanor Harris, Dealership Administrator
Horrible experience from start to…
Horrible experience from start to finish. My car was recalled for a safety issue, and after a lot of hassle and a two-month wait to get it booked in, I was finally given a courtesy car. Unfortunately, the courtesy car was filthy inside and out, covered in bird droppings.
Just two hours later, I received a call saying I could collect my own car because the safety recall didn’t need doing after all. However, the orange warning triangle was still illuminated on the dashboard. When I asked if the car was safe to drive, I was told it still needed to be booked back in.
I was also told they had carried out a free health check, but they refused to give me any information about the results or explain what, if anything, the car needed. Instead, I was told I would have to book it in again and pay £250 for a one-hour diagnostic check. I was then told it could take two hours, costing £500, just to tell me what was wrong with it.
The customer service was shocking. To make matters worse, the receptionist repeatedly called me “lovely,” which I found patronising and unprofessional. As a 47-year-old woman, I expect to be treated with respect, not spoken to in such a dismissive manner.
I would avoid this dealership at all costs.
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Lesley, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide. We would like to invite you to contact our Aftersales Manager, Charlotte Diadoo, at charlottediadoo2@sytner.co.uk to discuss your experience further and see how we might address your concerns. Kind regards, Gary Slater, Head of Business
Really friendly and helpful service
Really friendly and helpful service. Work done on time to a good standard
July 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Land Rover Bristol. We are delighted to hear that you found our service friendly and helpful, and that the work was completed on time and to a good standard. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future. Kind regards, Gary Slater, Head of Business
Offer of a service that is not provided
Over the last three years I have used this dealership for servicing and for warranty issues. Every time there is a mention of the vehicle being valeted and I accept this offer. Unfortunatly every time the vehicle is not valeted so the question i have is why state you will do something when indeed you do not. The simplest thing is not to offer then there will be no disappointment on picking up the vehicle.
July 16, 2026
Unprompted review
Outstanding Service from Emily John and the Team at Sytner Bristol
I recently found myself in a very stressful situation when I broke down over 90 miles from home whilst travelling for work. With no idea how I was going to get the issue resolved, I arrived at Sytner Bristol feeling extremely flustered and overwhelmed.
From the moment I arrived, Emily John was absolutely fantastic. She is a real credit to the company. Emily took the time to listen, helped me navigate the third-party warranty process, and most importantly, reassured me when I was feeling quite stressed about the situation. Her calm, professional and caring approach immediately put me at ease.
The whole team made me feel welcome and looked after. At no point was I made to feel like a problem or an inconvenience. Instead, Emily and her colleagues genuinely made me feel that they were doing everything possible to either get me back on the road or help me find a practical solution.
The level of customer care I received was exceptional. In fact, the experience was so positive that I am now looking at co-ordinating my future servicing requirements around my work travel schedule so that I can bring my other vehicle to Sytner Bristol, despite having two other Land Rover dealerships around an hour closer to home.
Thank you, Emily, and well done to the entire team. Great service is rare, but the service I received from Sytner Bristol was truly outstanding. Highly recommended.
July 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Dear Karen, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Emily and the team were able to support you during such a stressful situation. It means a great deal to us that you felt genuinely cared for and reassured throughout. Your recommendation is truly appreciated, and we look forward to welcoming you to Sytner Land Rover Bristol in the future. Warm regards, Gary Slater, Head Of Business
Very easy experience Ryan Frankham was…
Very easy experience Ryan Frankham was very helpful
July 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good afternoon Mr Brain, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that your visit was very easy and that Ryan Frankcom was able to assist you. It is always our aim to provide a smooth and enjoyable experience for all our customers. We look forward to welcoming you again in the future. Kind regards, Eleanor Harriss, Dealership Administrator.
great service as always
great service as always, staff very informative and polite
thanks
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning and thank you Tim, for your kind words. We’re delighted to hear you found our service informative and polite. It’s always a pleasure to assist you, and we truly appreciate your continued support and positive feedback. We look forward to welcoming you again soon. Kind regards, Eleanor Harriss, Dealership Administrator.
Fantastic Staff
Why another review? I've already given one. Best parts of the - Reception - Phillipa - brilliant employee, funny, knowledgeable and put us at our ease. Remembered us on a return visit - fantastic customer facing girl. Keep hold of her as people like her are very few and far between these days.
Service - Tayler - great knowledge, willing to help. She makes you think you are her only customer. Very friendly and is adept at putting customers at their ease. Like Phillipa - keep hold of her she could go places!!!
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning and thank you Richard, for your review. We’re delighted Phillipa and Tayler made your visits so enjoyable. Your recognition of their dedication truly means a lot to us. We appreciate your continued support and look forward to welcoming you back soon. Kind regards, Eleanor Harriss, Dealership Administrator.
Sales team
I felt the sales team Bivin and Aled were really helpful and listened to what I was after and found me the right car within my budget.
July 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning and thank you Linda, for your kind words. We’re delighted to hear that Bivin and Aled were helpful and attentive in finding the right car within your budget. It’s wonderful to know you had a positive experience with our sales team at Sytner Land Rover Bristol, we hope you enjoy your new vehicle. Kind regards, Eleanor Harriss, Dealership Administrator.
Easy booking service
Easy booking service. On the day environment welcoming and professional. Work actioned on time
July 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning Mary, thank you very much for your kind review. We’re delighted to hear you found our booking service easy and our team welcoming and professional. It’s great to know the work was completed on time to your satisfaction. We truly appreciate your positive feedback and look forward to welcoming you back in the future. Kind regards, Eleanor Harriss, Dealership Administrator.
A dealership to avoid at all costs!
Well where to start?.. Quite a short story really purchased a Range Rover from them in May lasted 2 weeks before major problems started to arise, car got recovered 100 miles back to them and still NO CAR!! They don’t answer phone calls or emails and just choose to ignore you hoping you’ll go away even though they have your vehicle.. The dealership is an utter joke and it’s looking like it’s now time to start legal ways to make them respond.
******* Avoid Sytner Bristol is really all I can recommend *******
July 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning Craig, we are truly sorry to hear about your disappointing experience with Sytner Land Rover Bristol. This is certainly not the standard of service we aim to provide. We believe you have been in contact with our Head of Sales, David Barrett, regarding this matter. If there is anything further we can assist with, please do not hesitate to contact us directly. Kind regards, Eleanor Harriss, Dealership Administrator.
Staff were really helpful and polite
Staff were really helpful and polite
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good afternoon and thank you for your review. We’re delighted to hear our team were helpful and polite during your visit. Your feedback is greatly appreciated and means a lot to us. We look forward to welcoming you back soon. Kind Regards, Eleanor Harriss, Dealership Administrator.
Easy to deal with staff
Easy to deal with staff, excellent product. Great service.
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning James, Thank you for your kind words. We are delighted to hear that you found our staff easy to deal with and that you are pleased with both the product and the service provided. It is always our aim to offer an excellent experience to all our clients. We look forward to welcoming you back to Sytner Land Rover Bristol in the future. Best wishes, Eleanor Harriss, Dealership Administrator.
Terrible experience from start to…
Terrible experience from start to finish. Missed all their own deadlines, gave me a tracker that doesn't work (still says car in dealership when its on my drive), charged me a fortune and didn't even bother to clean it - despite me picking it up late as their timings overran. They did send me a video of my tyres and brakes though
June 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning Robert, We are truly sorry to hear about your disappointing experience with us. It is certainly not the standard we aim to uphold. We appreciate your feedback and would like to invite you to contact our Aftersales Manager, Charlotte Diadoo, at charlottediadoo2@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us. Kind regards, Eleanor Harriss, Dealership Administrator.
Great service and communication from…
Great service and communication from Sytner and especially Callum my service advisor. From start to finish I was kept informed and updated with progress of my service. Discussed any findings advising on whether they should or could wait before resolved.
Great environment in the showroom and service are and you do really feel valued as a customer.
June 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning and thank you Darrell, for your kind words. We’re delighted to hear that Callum and the team provided clear communication and made you feel valued throughout your service experience. It’s wonderful to know you enjoyed the showroom environment. We truly appreciate your feedback and look forward to welcoming you back to Sytner Land Rover Bristol. Kind regards, Eleanor Harriss, Dealership Administrator.
The service department really do go the extra mile.
The service department really do go the extra mile for you. May Cook has been exemplary in sorting out the issues I have experienced, that should have been put right by sales unfortunately. I have no problem recommending May, she was super helpful in getting us under way when our new car developed a fault.
April 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning and thank you Huw, for your kind words and for recognising the efforts of our service team. We are delighted to hear that May Cook was able to assist you so effectively and provide the support you needed during a challenging situation. It is always our aim to go the extra mile for our customers and your recommendation means a great deal to us. We truly appreciate your feedback and hope you continue to enjoy your new vehicle. Best wishes, Eleanor Harriss, Dealership Administrator.
Very efficient
Very efficient.
Excellent drop off service.
Driving your vehicle into a covered area and dropping off is brilliant.
Well looked after in every way.
All round pleasurable experience.
June 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning and thank you Paul, for your kind words. We’re delighted to hear you appreciated our efficient drop-off service and that your experience with us was enjoyable throughout. We look forward to welcoming you again. Kind regards, Eleanor Harriss, Dealership Administrator.
Discovery Metropolitan. Car was delayed due to cyber attack and…
Car was delayed due to JLR cyber attack and dry disappointed that even after production restarted it took weeks before I was given a revised delivery date.
There was a complete lack of communication between JLR, the retailer and me.
Ordered car I July 2025. Got it on 1st March 2026
September 8, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Bristol
Good morning Alan, Thank you for sharing your experience. We sincerely apologise for the delay caused by the JLR cyber attack and understand your frustration during this period. We appreciate your patience throughout the extended wait from July 2025 to March 2026. We hope you are now enjoying your vehicle and that it brings you great satisfaction. Best wishes, Eleanor Harriss - Dealership Administrator
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