The technicians and service advisors I worked with were excellent. I have had my cars maintained by Sytner for seven years, but having to leave a message and wait for a return call, or speaking to a c... See more
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We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... See more
I recently had my X5 serviced at BMW Sytner leicester , Mark Barrett and his team continued to give me a 5 Star service from start to finish. The team kept me informed all the way through the pro... See more
Welciming, well informed staff kept me aware of what was happening to my car during its service and follow up work at every point. Thank u everyone and my service advisor Meah.
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.5
Excellent
1K reviews
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My MINI, First full service.
I booked my MINI Cooper at Sytner Leicester for its first full 4 year service on line, it was so easy, giving me full details of work required, and the costs involved, On the day everything was perfect, I was looked after by Rob, who booked me in, checked what work was being carried out, and cost involved, and kept me up to date with the progress, whilst I waited in full comfort, in the waiting lounge, with drinks and snacks, the service and MOT was soon finished and I was soon on my way back home, It drove so well, and now looked immaculately clean. Thanks so much
February 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Stephen, for your wonderful review. We’re delighted to hear that Rob and the team at Sytner Leicester provided such a seamless and comfortable experience during your MINI Cooper’s service and MOT. It’s great to know you felt well informed throughout and enjoyed the waiting lounge facilities. Your kind words are truly appreciated, and we look forward to welcoming you back in the future. Safe travels!
Great service
Efficient timely service, everything went according to plan and a pleasant interaction overall
February 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you found our service efficient and timely, and that everything went according to plan. It is wonderful to know that your interaction with us was pleasant overall. Your feedback is greatly appreciated and serves as a great encouragement to our team. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
Reply from Sytner Group - Sytner Leicester BMW
Dear James, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that everything was efficiently taken care of during your visit. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Extremely poor service and stressful experience
I am extremely disappointed with the level of service I received from BMW Sytner Leicester. This was, without exaggeration, one of the most stressful and unprofessional service experiences I have had.
From the very start, the process was poorly managed. When I initially tried to book my BMW M5 for a service in January, I was promised that someone from the service department would call me back to discuss options. That never happened. The booking was eventually made for 4 February, and I was instructed to drop the car off at 9:00 am.
After dropping the car on time, there was no meaningful communication for hours. The first message I received was via WhatsApp at 10:49 am with a service quote. I only happened to see it at 11:15 am and confirmed acceptance immediately. If I had been busy, I could easily have missed this entirely. There was no phone call, no explanation, and no attempt to ensure I had actually seen or agreed to the quote.
Later in the afternoon, I was told the car would go into the workshop and be ready by 5:30 pm. However, during the day I then received a call asking for additional money for parts that had already been quoted and agreed. This was shocking and completely unacceptable. A quote should mean something. I was told the case handler would “speak to his manager” and get back to me, which added further delay and uncertainty.
I was then informed that the car might not be ready the same day and that I should collect it the following day. I made it clear that this was not acceptable, as I had been told the car would be completed by 5:30 pm. I was then told to keep my licence ready as I would be given a loan car - this never materialised, and no one followed up.
From that point onward, communication completely collapsed. No updates. No calls. No reassurance. By early evening, my anxiety was rising as I genuinely did not know whether I would be getting my car back at all that day. At 5:31 pm, I messaged to ask if my car was ready. At 5:35 pm, I was told it was “not ready yet” and to come at 6:00 pm.
When I arrived at the dealership, the experience was frankly awful. The service centre was effectively closed, staff and customers had gone, and I was left sitting there with my son waiting. There was no apology, no explanation, no sense of urgency or care. Eventually, at around 6:50 pm, I was handed my keys and asked to pay.
To make matters worse, the car was returned unwashed and uncleaned, which is frankly unacceptable for a BMW main dealer after a full service.
This entire experience felt careless, disorganised, and deeply unprofessional. There was no aftercare, no ownership of problems, and no respect for the customer’s time. We currently own two BMWs and have purchased from Sytner Leicester and have been loyal customer of BMW, and sadly this is not the first poor experience I’ve had recently - but it is certainly the worst.
What adds to the frustration is the contrast in communication. I regularly receive prompt and polished contact when it relates to vehicle sales, launches, or promotional events, often framed around being a “premium customer”. However, when it came to basic service communication, updates, and aftercare, that same level of attention was completely absent.
For a premium brand, this level of service is simply not good enough. I would strongly caution others to think carefully before trusting BMW Sytner Leicester with their vehicle.
February 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Amar, We sincerely apologise for the disappointing experience you have described. This is not the standard of service we strive to provide at Sytner Leicester. We appreciate your loyalty and understand your frustration regarding communication and aftercare. Thank you again for taking the time to meet with us today. We greatly appreciated the opportunity to discuss your recent service experience and previous visits in detail. It was a very constructive conversation, and we’re grateful that you shared your frustrations openly and calmly, including the underlying issue with your other vehicle. We also made a second attempt to gain additional manufacturer support for this concern, but unfortunately BMW declined. Please be assured that your feedback has been shared internally, and we will continue to use it to improve service, communication, and processes, ensuring future visits run as smoothly as possible. Kind regards, Sytner Leicester BMW.
Staff friendly
Staff friendly, nice waiting area. Very expensive but that’s the trade off when you buy BMW. Vehicle was booked in for oil change. Sytner without asking did a wheel alignment check and advise wheels are out of alignment but could correct for just £120 ( a discounted rate) Why would a dealership be carrying checks such as this? The car has 4000 miles on it so either BMW’s are crap or the dealership is scamming people. I was not the only person that morning that was advised my wheel alignment was out. Very disappointed with BMW Sytner Leicester…
February 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Van De Velde, thank you for your feedback. We are sorry to hear about your disappointment regarding the wheel alignment check. Our aim is always to provide thorough and transparent service to ensure your vehicle’s safety and performance. Thank you for taking the time to speak with us. The wheel alignment check is a standard part of our vehicle health assessments to identify potential issues early. In your case, the system showed the rear tyres as borderline, though tyre wear appeared even. As mentioned, we would be happy to re-run the alignment check at your convenience. Your feedback regarding the service advisor is greatly appreciated and will be shared with the team. Kind regards, Sytner Leicester BMW.
Rob is always brilliant
Rob is always brilliant. The whole team seems really professional.
February 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Emma, Thank you ever so much for your kind words. We are delighted to hear that Rob and the entire team have provided you with a professional and positive experience. It is always our aim to deliver the highest standard of service, and your feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Leicester BMW in the future. Your support is greatly appreciated. Best wishes, The Sytner Leicester BMW Team
Great experience at this branch
Great experience at this branch. Mea and the team did a great job diagnosing and repairing a coolant leak. With plenty of complimentary additions FOC. Very fast and efficient. Highly recommend this branch.
February 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Mea and the team were able to diagnose and repair the coolant leak efficiently, and that you appreciated the complimentary additions provided. It’s wonderful to know you had a great experience with us at Sytner Leicester BMW. Your recommendation means a great deal, and we look forward to welcoming you back in the future. Thanks again for choosing our branch.
Amazing customer service!
I had my car booked in for some warranty work.
The advisor Sammy I must say handled the interaction I had with BMW was outstanding. I must say she is a credit to bmw Leicester.
February 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Sammy provided you with outstanding service during your warranty work. It is always our aim to ensure every customer feels valued and well looked after, and it’s wonderful to know Sammy is a credit to BMW Leicester. Your support means a great deal to us, and we look forward to welcoming you back in the future. Thank you once again for choosing Sytner Leicester BMW.
Great friendly service
February 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Ashley, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service friendly and welcoming. It is always our aim to provide a warm and professional environment for all our customers. Your positive feedback truly means a great deal to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Reply from Sytner Group - Sytner Leicester BMW
Dear Pablo, Thank you very much for your kind words and for recognising Bilal and Chris. We are delighted to hear that you had a positive experience with them at Sytner Leicester BMW. It is always our aim to provide excellent service and support to all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
The experiance i had on my visit was…was good
The experiance i had on my visit was good was felt so welcomed by staff and specialy imran uddin looked after me so well thanks imran kept me well informed what was happening wurh car thanks will be using you again 100%
January 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Herjinder Singh, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt so welcomed by our team, especially Imran Uddin, who clearly provided excellent care and kept you well informed throughout. It’s wonderful to know you were satisfied with the service and that you would choose us again. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, Sytner Leicester BMW Team
Fantastic experience at Sytner BMW
Fantastic experience at Sytner BMW Leicester. The level of customer service was excellent from start to finish, and I genuinely felt looked after by the whole team. Communication was clear, professional, and friendly throughout, making the process smooth and stress-free. A big thank you to everyone!
January 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that you had a fantastic experience with us at Sytner BMW Leicester. It’s wonderful to know our team provided clear, professional, and friendly communication throughout your visit. We always strive to make the process as smooth and stress-free as possible, and it’s rewarding to hear that you felt genuinely looked after. Your appreciation means a great deal to everyone here. Thank you once again!
Customer service was of the highest…
Customer service was of the highest standard throughout. Informative and constructive dialogue was maintained throughout.
January 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that our customer service met your expectations and that the informative and constructive dialogue was appreciated throughout your visit. It is always our aim to provide the highest standard of service, and your feedback is truly valued. We look forward to welcoming you back in the future. Kind regards, The Sytner Leicester BMW Team
Not All Car Dealerships Are The Same
Not all car dealerships are the same. I've bought cars from Sytner Leicester for over a decade and I have always found them to be professional and friendly. The last visit was no exception and Denil went to great lengths to bring in a deal that was just right. Excellent customer care and service at every level - what's not to like?
January 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words, Gary. We are delighted to hear that your experiences with Sytner Leicester have consistently been professional and friendly over the years. It’s wonderful to know that Denil was able to find a deal that suited you perfectly on your recent visit. Your continued support means a great deal to us, and we truly appreciate you taking the time to share such positive feedback. We look forward to welcoming you back again in the future.
The staff were fabulous
The staff were fabulous, professional, polite, friendly and the whole experience was excellent.
January 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Ms Kerrigan, Thank you ever so much for your kind words. We are delighted to hear that our team provided a fabulous, professional, and friendly service throughout your experience. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Leicester BMW in the future. Warm regards, The Sytner Leicester BMW Team
Excellent service and brilliant…
Excellent service and brilliant communication from start to finish of the work carried out on my vehicle.
January 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words. We are delighted to hear that you found our service excellent and appreciated the clear communication throughout the work on your vehicle. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback is truly valued and motivates our team to maintain the highest standards. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Callcutt, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service good and that our advisor was very helpful. It is always our aim to provide a positive and supportive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Leicester BMW. We look forward to welcoming you again in the future.
I purchased a 2023 4 series bmw from…
I purchased a 2023 4 series bmw from Nilesh. picked up the car 8th dec 2025 on my drive home the car was skidding on bends. It did this 3 times for the 2weeks i had it was forced to report the issue when the skided again with my kids in the car.
They offered to bring the car back to leceister due to the safety issue i raisedand were going to leave me and my family without a car for the xmas period. I had to let them know that i would need to get to work and i cannot be left without a car during that period before i was offer a complimentary replacement.
Nilesh came to drop off the car and picked up my car but that was a very unpleasant interaction as he was rude and short with me.
They said they did a 4wheel alignment and someone drove the car back after almost 10 days of having the car. They only hired someone to drive the car baxk over 150miles putting that on the clock of my car which i was not happy with. You would think i would be informed before the car would be driven back as i assumed they had enough time to arrange a delivery truck. If i knew my car would be driven i would have have gone to pick the car myself.
I called and emailed almost 2weeks ago and no response.
After sales care is non existence. No one has bothered to find out if the car is okay or not. I will be going to motor ombudsman.
Also wipers blades on the car are gone, tyres look worn yet have told me tyres have fine.
Terrible service up to the manager Sam. No customer service at all.
December 9, 2025
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Samuel, We are truly sorry to hear about your disappointing experience and the concerns you have raised regarding your vehicle and our service. Your safety and satisfaction are very important to us, and we regret that we did not meet your expectations. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk, so we can better understand your situation and work towards a resolution. Kind regards, Sytner Leicester BMW
Rob was fantastic
Rob was fantastic! Servie done early and car was cleaned.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Kuldip, Thank you very much for your kind words. We are delighted to hear that Rob provided fantastic service and that your car was serviced promptly and cleaned to your satisfaction. It is always our aim to ensure every customer has a positive experience, and your feedback is greatly appreciated. Should you require any further assistance or have any questions in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Leicester BMW. Best regards, The Sytner Leicester BMW Team
Based on my experience
Based on my experience, Sytner Leicester BMW Service Centre is the most reliable place for your BMW to be taken care of. There is no such thing as perfection within 'vehicle service and repair' sector, but at least here customer feedback is highly valued, honesty and quality of service are top priorities and prices are reasonable. 9 out of 10 times work is carried out perfectly well and when things are not exactly right, at least everything gets professionally sorted and put right ASAP. Very knowledgeable team, super clean facilities, dedicated equipment and fully trained staff. Work is done 'by the book' and if they accidentally snap a plastic clip for example, they will always tell you about it and fix their mistake at your convenience. I service, repair and MOT both of our cars here (1 and 7 Series) and I have recommended Sytner Leicester BMW Service to all family and friends who own a Bimmer.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Pawel, for your thoughtful and detailed review. We are delighted to hear that our team’s honesty, professionalism, and dedication to quality service have met your expectations. It’s wonderful to know that both your 1 and 7 Series are in trusted hands and that you feel confident recommending us to family and friends. Your recognition of our knowledgeable staff and commitment to customer satisfaction means a great deal to us. We truly appreciate your continued support and kind words.
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