The technicians and service advisors I worked with were excellent. I have had my cars maintained by Sytner for seven years, but having to leave a message and wait for a return call, or speaking to a c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... See more
During our recent first service on our new BMW 1 series, Ashley Palmer the new Service Manager at BMW Syter Leicester was absolutely outstanding. Nothing was too much trouble for him in answering our... See more
Company replied
Welciming, well informed staff kept me aware of what was happening to my car during its service and follow up work at every point. Thank u everyone and my service advisor Meah.
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BMW Sytner Leicester very easy to deal…
BMW Sytner Leicester very easy to deal with, efficient booking and clear communications and discussions throughout the visit.
August 4, 2026
Unprompted review
Excellent Service
Mr. Rob Murkett has been very sincere in his service to us. He was willing to take care of what we need at the service centre. He has been serving us nicely in the past three years.
August 4, 2026
Unprompted review
Professional staffs
Professional staffs, simple process, continious updates including videos. It was a wonderful experience .
July 29, 2026
Unprompted review
I was very nicely greeted and looked…
I was very nicely greeted and looked after by Service rep Rob
He kept me fully informed during my wait in terms of the progress of the work on my car
Many thanks Rob
July 31, 2026
Unprompted review
Friendly Service
Fast, efficient and friendly service.
Nice area to relax while you wait and able to wonder round the showroom to look at some tasty cars.
July 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Arkate, Thank you ever so much for your kind words and excellent review. We are truly delighted to hear that our customer service met your expectations at Sytner Leicester BMW. Your feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. It is always our pleasure to provide the highest standard of service, and we look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Always a good service
Always a good service. Kept well informed throughout the job. Very professional.
July 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear William, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service consistently good and appreciated being kept well informed throughout the process. Maintaining professionalism is something we take great pride in, so it’s wonderful to know this was reflected in your experience. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Recall & service
Arrived at appointment time & was dealt with in a timely & courteous manner. Kept up to date on progress of the service being carried out. Collected my vehicle at the time advised and given the invoice with the price as quoted. Excellent service in a busy environment by Ivan Tang.
July 29, 2026
Unprompted review
Sytner BMW Leicester Experience
Our initial experience at Sytner BMW Leicester was very refreshing and then we met Daniel Rees and it went to a different level. Dan was exceptional in the way he helped us with our initial query all the way through to our purchase. This included researching all available types of tyres for the X1, because I wanted run flat tyres. We felt so confident and comfortable with the whole process of part exchanging our Mercedes and purchasing a new X1, because of the help and assistance we received from Dan. We have experienced the very best in customer service from Daniel Rees and we will certainly recommend Sytner BMW Leicester to our family and friends. Thank you Dan for everything you’ve done for us and especially for making Lisa’s Birthday complete by sorting her personalised number plate.
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Mr Eckett, for your kind and thoughtful review. We are delighted to hear that Daniel Rees provided exceptional support throughout your experience, from researching the right tyres to assisting with your part exchange and purchase. It’s wonderful to know we helped make Lisa’s birthday extra special with the personalised number plate. Your recommendation means a great deal to us, and we are thrilled you felt confident and comfortable throughout the entire process. We wish you many happy miles in your new X1.
Sytner Leicester superb
I recently took my car to Sytner Leicester to have a manufacturer safety recall carried out, and the whole experience was excellent from start to finish.
The booking process was straightforward, the work was completed efficiently, and the staff were friendly, professional, and kept me informed throughout. It’s reassuring to know that the recall was dealt with promptly and to a high standard, giving me complete peace of mind.
July 29, 2026
Unprompted review
Well informed
Polite, professional staff. They kept me informed throughout.
July 29, 2026
Unprompted review
Over many many years and visits I have…
Over many many years and visits I have to say that not all my experiences at Sytner Leicester have been positive, some far from it. Despite that I have remained loyal to the brand and dealership. My most recent visit was only for an MOT but I did leave with a positive rather than negative feeling which I am pleased to offer feedback on.
In particular I want to highlight a member of staff named Naadir. His attitude, manner and personality was a notable difference in comparison to others I have met in the past. Friendly, helpful, polite and a credit to the service department.
July 28, 2026
Unprompted review
Great overall experience
Very smooth sales and handover processes. The team listened to my thoughts and requirements. There were a few minor issues after taking delivery of the car but these were handled and resolved well by the team. Arranging finance was easy.
July 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Tim, for your kind words and positive feedback. We are delighted to hear that you found the sales and handover process smooth and that our team listened carefully to your requirements. It’s great to know that any minor issues were resolved to your satisfaction and that arranging finance was straightforward. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience at Sytner Leicester BMW. We look forward to welcoming you again in the future.
Professional staff
Denil Chauhan was professional right from my first contact with the Leicester dealership.
He was very helpful, knowledgeable and courteous, always returning my calls and went the extra mile to make sure the car was perfect upon collection.
Overall i have been impressed with BMW staff having been with another German for over 25 years.
July 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Robert, Thank you very much for your kind words and for sharing your positive experience with Denil Chauhan and the team at Sytner Leicester BMW. We are delighted to hear that Denil’s professionalism, knowledge, and dedication made your visit enjoyable and that your new car was perfect upon collection. It’s wonderful to know that we have impressed you after many years with another German marque. We truly appreciate your support and look forward to welcoming you again in the future. Best regards, Sytner Leicester BMW
Reply from Sytner Group - Sytner Leicester BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you found our staff to be both efficient and professional. Providing high-quality service is something we take great pride in, and it is wonderful to know this was reflected during your visit. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Professional Service…
I was kept well informed during my service by Rob
July 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Stark, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Rob kept you well informed throughout your service. Providing clear and timely communication is something we pride ourselves on, and it’s wonderful to know this made a positive difference to your visit. We truly appreciate your feedback and look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Great experience with Sytner
Ibrahim looked after my purchase of a new X3, nothing but the highest standard of service all the way. Very happy with my new car.
July 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Philip, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ibrahim provided you with the highest standard of service throughout your purchase of the new X3. It’s wonderful to know you are very happy with your new car. Your satisfaction is our greatest reward, and we hope you enjoy every moment behind the wheel. Best wishes from all of us at Sytner Leicester BMW.
Fantastic service from Rob Harding at Leicester BMW
I had an amazing experience from start to finish dealing with Rob Harding at the Leicester BMW Sales Team. He handled all my inquiries professionally, swiftly, and in a truly friendly manner.
Everything leading up to the collection was seamless. On the day, Rob was incredibly thorough; he provided a detailed walk-around of the car and ensured I had no unanswered questions before leaving.
What impressed me most was how he managed his time. Even though he was clearly very busy, he juggled his responsibilities perfectly and made sure everyone was well-looked after. It was a genuine five-star service, and I wouldn't hesitate to return for another car based on how well Rob handled everything.
June 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Kashaf, for your wonderful review. We are delighted to hear that Rob Harding provided such a professional and friendly service throughout your experience. It’s fantastic that everything was seamless and that Rob took the time to ensure all your questions were answered thoroughly. We truly appreciate your kind words about his time management and dedication. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.
What an experience
What an experience, the set up, the courtesy of the staff, and the update texts and video.
July 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear David, Thank you ever so much for your kind words. We are delighted to hear that you enjoyed the entire experience, from the initial set up to the courtesy of our team. It’s wonderful to know that the update texts and video kept you well informed throughout. Your feedback truly means a lot to us and encourages everyone here at Sytner Leicester BMW to continue providing excellent service. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.