BMW Sytner were great from start to finish. I had previously never visited a dealership for any servicing or repair work but as this was my first BMW that I've owned i thought it was best to take it t... See more
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Sytner BMW Leicester reminds me of my days in uniform, back in the good old days when standards mattered, things worked as they should, and people took pride in doing things properly. From the momen... See more
Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... See more
Company replied
Good welcome on arrival, I was going to wait for the car but because I had just moved home I was being picked up so I could carry on with the jobs. I was kept updated with the service progress. It was... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.6
Excellent
1K reviews
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Excellent service
One member of your staff, Paul Cartwright, was incredibly helpful in providing a quotation, dealing with my not so efficient Insurance Company and managing to source the exact same stripes on my car bonnet even after they’d been discontinued.
September 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Tanya, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Paul Cartwright was able to assist you so effectively, especially with sourcing the discontinued stripes and managing the insurance process. It’s always our aim to provide exceptional service, and it’s wonderful to know that Paul’s efforts made a positive difference for you. Your feedback is greatly appreciated and means a lot to the entire team at Sytner Leicester BMW. Kind regards, Sytner Leicester BMW
not great as previously not attentive…
not great as previously not attentive nor car was cleaned to basic standards oil marks steering wheel dirty marks and marks of dirt everywhere?
did not check tyre pressure on service and show me what was replaced either?
September 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear SP, We sincerely apologise that your recent experience with Sytner Leicester BMW did not meet your expectations. It is disappointing to hear that the level of cleanliness and attentiveness during your service was below our usual standards. We understand how important it is for our customers to receive clear information regarding tyre pressure checks and work carried out. Your feedback is valued and helps us strive to improve our service quality in the future. Kind regards, Sytner Leicester BMW
Good but improvements needed.
The technicians and service advisors I worked with were excellent. I have had my cars maintained by Sytner for seven years, but having to leave a message and wait for a return call, or speaking to a call centre, rather than being able to contact the service centre directly, is a degradation of what used to be excellent customer care. I hope this can be improved on so when we need to speak to the service centre we can do it when we need or are able to. Some urgent communications have taken far too long and time could have been saved. Overall I am happy dealing with Sytner, but in my opinion customer communication has deteriorated and needs to be improved.
September 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr McReynolds, Thank you for your continued trust in Sytner Leicester BMW over the past seven years. We are pleased to hear you value the work of our technicians and service advisors. However, we apologise for the frustration caused by the current communication process. Your feedback regarding the difficulty in contacting the service centre directly is appreciated, and we understand the importance of timely and efficient communication for our customers. We hope to maintain your satisfaction moving forward. Kind regards, Sytner Leicester BMW Team
I bought a 75 plate CM Label from them…
I bought a 75 plate CM Label from them as a used car. When the car was ' 9 months ' old a warning light said the break fluid needed chang.
I was confused until I booked the car in with BMW Wakefield and was told it was actually manufactured in 2023.
Contacted Leicester and was told this was normal and they don't tell customers who are spending in excess of 100k that the car is actually approaching 3 years old.
Second car bought from them and the last. I had a bill for the fluid change on a car that I assumed was 2025 or even 2024.
Be sure to check everything before buying. They WILL NOT offer any information until after fact.
BTW I have had two XM Label from them, first was brand new ( maybe ). Except for my Purosangue, best cars I have ever driven.
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Fulton, Thank you for sharing your experience. We appreciate your loyalty in purchasing two vehicles from us. We understand your concerns regarding the manufacturing date and service information. It is always our intention to provide clear and accurate details to customers. We apologise for any confusion caused and regret that your expectations were not met on this occasion. Kind regards, Sytner Leicester BMW Team
Another Sytner garage to stay away…
Another Sytner garage to stay away from!!!
Went for a service, left with two scuffed wheels.
I have contacted the service team and have been told that they do not accept liability, as the car has left the garage, that the wheels were scuffed already when it arrived; they have sent me a picture of another wheel (right rear) although the pictures I have sent are of the front wheels. They have circled a random area on the picture to try and explain that the damage was already there. I have requested proof of the front wheels being scuffed when I have dropped the car off, and my message has been ignored.
In addition to not admitting, they have deleted all videos recorded on the BMW ACE dashcam. All videos before and after the visit are there. Absolutely disgraceful!
You go to an approved BMW garage thinking that you will get a great service, but will leave extremely disappointed.
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Alexander, We are sorry to hear about your experience and apologise for any distress caused. At Sytner Leicester BMW, we strive to maintain the highest standards of service and transparency. Please be assured that we take all concerns seriously and seek to treat every customer fairly. We appreciate your feedback and regret that your visit did not meet your expectations. Your comments will be carefully considered as we continually aim to improve our services. Kind regards, Sytner Leicester BMW
Mini issues
Good communication between ourselves and sytners throughout
September 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear M Chapman, Thank you very much for your kind words. We are delighted to hear that you found the communication between yourself and Sytner Leicester BMW to be clear and consistent throughout your experience. Ensuring excellent communication is something we truly value, and it is wonderful to know that it made a positive impression. Your feedback is greatly appreciated, and we hope to continue providing the same high standard of service should you choose to visit us again in the future. Kind regards, The Sytner Leicester BMW Team
From check in to check out everything…
From check in to check out everything was excellent from all staff concerned. Thank you.
September 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that from check-in to check-out, everything was excellent and that our team provided attentive service throughout your visit. It is always a pleasure to know our efforts are appreciated. We truly value your support and look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Lee Whiteside was very helpful
Lee Whiteside was very helpful. Strong communication. Really supportive with regards to getting the deal over the line
September 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear David, Thank you very much for your kind words and positive feedback. We are pleased to hear that Lee Whiteside provided strong communication and was supportive throughout the process. It’s wonderful to know that his assistance helped you secure the deal with ease. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Everything is so well organised and…
Everything is so well organised and customers are made to feel valued.
September 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Kev, Thank you very much for your kind words. We are delighted to hear that you found everything so well organised during your visit to Sytner Leicester BMW. Making our customers feel valued is at the heart of what we do, and it is wonderful to know this was reflected in your experience. Your positive feedback means a great deal to the entire team. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
Very efficient and I was kept up to…
Very efficient and I was kept up to date all morning with the progress of my car.
September 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Elizabeth, Thank you very much for your positive feedback. We are delighted to hear that you found our service efficient and appreciated being kept up to date throughout the morning. At Sytner Leicester BMW, we strive to provide clear communication and a smooth experience for all our customers. It is wonderful to know that our efforts made a difference during your visit. We look forward to welcoming you back in the future and continuing to provide excellent service. Kind regards, The Sytner Leicester BMW Team
Great service
Sammie at the service department was excellent and very knowledgeable,great service as always
September 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Ash, Thank you very much for your kind words. We are delighted to hear that Sammie provided you with excellent and knowledgeable service. It’s always wonderful to know that our team consistently offers the great service our customers expect. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Should you ever have any questions, please do not hesitate to get in touch. Best regards, The Sytner Leicester BMW Team
10/10 experience
10/10 experience. Would be nice to have a more direct way of ringing someone at the service desk though. Rather than having to jump through hoops, leave voice mails etc.
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Harry, thank you very much for your kind 10/10 rating and positive feedback. We are delighted to hear you had such a great experience with us at Sytner Leicester BMW. We do appreciate your honest comments regarding the service desk contact process and understand how it can be frustrating having to leave voicemails and navigate through different steps. Your feedback is invaluable and will help us reflect on how we might improve future customer interactions. We look forward to welcoming you back soon.
Kudos
Once again , Sytner service exceeded my expectations especially when it came to personal attention , care and understanding the needs.
Many thanks to all the service advisors who have put it lots of effort to satisfy and deliver quality service .
Mr Brice , many thanks for everything !!
August 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team, especially Mr Brice, provided you with personal attention and a high standard of care. It is always our aim to understand and meet our customers’ needs fully. Your appreciation means a great deal to everyone involved. We look forward to welcoming you back to Sytner Leicester BMW in the future. Many thanks once again for your wonderful feedback.
First-class service looked after well
First-class service looked after well
A good lot of staff
September 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Joe, Thank you ever so much for your kind words and five-star review. We’re delighted to hear that you found our service first-class and felt well looked after during your visit. Our team at Sytner Leicester BMW always strive to provide the best possible experience, and it’s lovely to know their efforts have been appreciated. Your recognition means a great deal to us, and we hope to welcome you back again soon. Best wishes, The Sytner Leicester BMW Team
BMW Sytner. An excellent Service Agent
During our recent first service on our new BMW 1 series, Ashley Palmer the new Service Manager at BMW Syter Leicester was absolutely outstanding. Nothing was too much trouble for him in answering our queries in detail regarding the service and the information provided was most helpful.This first service was carried out to a very high standard by the BMW technician and the safety inspection video he provided was well presented and clear. In addition the valeting of the car and its cleanliness on handover was exceptional. It looked like new. It’s a shame it rained when driving all the way home though . I can thoroughly recommend BMW Sytner Leicester. The quality assurance is excellent as is the workmanship. So thank you. They are most certainly an excellent service agent and the provider of outstanding cars.
August 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Brian & Lynda, Thank you so much for your thoughtful and positive feedback. We are delighted to hear that Ashley Palmer and the team provided an outstanding service experience during your first BMW 1 Series service. It’s wonderful to know that the workmanship, safety inspection video, and valeting met your expectations. We truly appreciate your kind recommendation and are pleased that your BMW looked as good as new. Wishing you many enjoyable and dry journeys ahead. Kind regards, Sytner Leicester BMW
Excellent customer service and support.
August 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you ever so much for your kind words and taking the time to share your experience. We are delighted to hear that you felt well supported and appreciated the level of customer service provided. It is always our aim to deliver the highest standards and ensure every visit is a positive one. Your feedback genuinely means a great deal to the whole team here at Sytner Leicester BMW. We look forward to welcoming you back in the future.
Welciming and well informed
Welciming, well informed staff kept me aware of what was happening to my car during its service and follow up work at every point. Thank u everyone and my service advisor Meah.
August 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Tracy, Thank you ever so much for your kind words. We are delighted to hear that our team, especially Meah, kept you well informed throughout your car’s service and follow-up work. It is always our aim to provide a welcoming and transparent experience, so your feedback truly means a lot to us. We appreciate you taking the time to share your positive experience and look forward to assisting you again in the future. Best wishes from everyone at Sytner Leicester BMW.
Broke the air suspension
Took the vehicle in for rear brake pads. They first broke the front air suspension. A week later they broke the rear air suspension. They've had my car for over a month and still no remedy. Their own video shows the car was fine and all working before they broke it. Poor.
August 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Yats, we are sorry to hear about your disappointing experience with the service at Sytner Leicester BMW. We appreciate your feedback and understand your frustration regarding the issues with your vehicle’s air suspension following the brake pad replacement. Please be assured that your concerns are taken very seriously. We strive to provide the highest standards of care and regret that this was not reflected during your visit. Thank you for bringing this to our attention.
Handover lacking
Lovely and friendly staff. Unfortunately I had to keep chasing for an update. On the day I picked up my car , I was given the keys and told to find it in the parking lot. I found my car but it was blocked by other cars causing me more delays. The handover was not a pleasant experience.
August 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear G L, thank you for your feedback. We are pleased to hear you found our staff lovely and friendly. However, we apologise for the lack of timely updates and the inconvenience caused when locating your vehicle. It is disappointing that the handover did not meet your expectations. Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope future experiences with us will be more positive and seamless.
Always excellent customer service…
Always excellent customer service delivered with a smile and in impeccably clean surroundings
August 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear H & D, Thank you ever so much for your kind words. We are delighted to hear that our customer service consistently meets your expectations and that you appreciate the welcoming atmosphere of our showroom. It is always our aim to provide a friendly and spotless environment where our customers feel valued. Your positive feedback truly means a great deal to us and encourages the entire team to maintain the highest standards. We very much look forward to welcoming you again soon. Kind regards, Sytner Leicester BMW Team
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