The technicians and service advisors I worked with were excellent. I have had my cars maintained by Sytner for seven years, but having to leave a message and wait for a return call, or speaking to a c... See more
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We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... See more
During our recent first service on our new BMW 1 series, Ashley Palmer the new Service Manager at BMW Syter Leicester was absolutely outstanding. Nothing was too much trouble for him in answering our... See more
Company replied
Welciming, well informed staff kept me aware of what was happening to my car during its service and follow up work at every point. Thank u everyone and my service advisor Meah.
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.5
Excellent
1K reviews
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Service & MoT on time
Arrived on time, to be greeted by friendly staff. I was waiting for the car, and I was told it would be 2 hours for the service and MoT. Went to the local shops, and returned exactly 2hours later. As I arrived back the Service Advisor phoned me to say the car was ready. Everything worked as expected, no fuss and no problems. Excellent friendly service.
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Nigel, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team provided friendly and efficient service, and that your car was ready exactly when promised. It’s wonderful to know everything worked as expected without any fuss. Your positive feedback means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Tony was great
Tony was great, really attentive considering it was an easy sale. Shame the dealership now charge for private plates, but overall a good experience
June 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear P, thank you very much for your kind words and positive feedback. We’re delighted to hear that Tony provided attentive and friendly service throughout your experience, even with an easy sale. We appreciate your understanding regarding the charge for private plates, and we’re pleased that overall you had a good experience with us. Your support means a great deal, and we hope to welcome you back to Sytner Leicester BMW in the future. Best wishes from the team.
Very courteous reception and Meah…
Very courteous reception and Meah looked after me very well and explained what was happening
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mrs Mallard, Thank you very much for your kind words. We are delighted to hear that Meah provided you with a courteous reception and took great care in explaining everything clearly. It is always our aim to ensure every customer feels well looked after and informed throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, The Sytner Leicester BMW Team
Professional.
A personable and responsive approach from the service department and sales department made the whole process of investigating a purchase of a new car easy and informative.
May 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Peter, Thank you very much for your kind words. We are delighted to hear that both our service and sales teams provided a personable and responsive approach, making your experience of exploring a new car purchase easy and informative. It is always our aim to ensure every customer feels supported and well-informed throughout their journey. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Leicester BMW. Kind regards, Sytner Leicester BMW Team
Service very good,staff excellent
Service very good,staff excellent, got car back within time ,as even though busy ,staff very friendly and professional and made sure got car back ,before I collected son from school.
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mike, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team provided excellent service and ensured your car was ready on time, especially given how busy we were. It’s wonderful to know our staff made you feel valued and supported throughout your visit. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Ivan was great he kept me up to date…
Ivan was great he kept me up to date throughout the whole process. Car repaired, cleaned and returned in good time
June 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Joe, Thank you very much for your kind words. We’re delighted to hear that Ivan provided excellent communication throughout the process and that you were pleased with the repair, cleaning, and timely return of your car. It’s always our aim to ensure a smooth and positive experience for our customers. Your feedback is greatly appreciated and motivates us to maintain the high standards you experienced. We look forward to assisting you again in the future. Best regards, The Sytner Leicester BMW Team
Extremely high level of service…
Extremely high level of service provided and all credit to Sam Wesley.
Had my car for 2 weeks and was kept in the loop at all times. Thank you so much once again for the goodies. I was pleasantly surprised to find them in my boot when I got home. Couldn't recommend any further. A+
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much, James, for your kind words and fantastic review. We are delighted to hear that Sam Wesley provided such a high level of service and kept you informed throughout. It’s wonderful to know the little extras were a pleasant surprise and appreciated. Your recommendation means a great deal to us. We truly value your support and look forward to welcoming you back to Sytner Leicester BMW in the future. Thanks once again for choosing us.
Great Experience
Ivan was my contact and he was really helpful all along. We have been in contact for over 3 months and he provided excellent support. Everything that I wanted to do on the car he sorted brilliantly.
June 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Levente, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ivan was able to provide excellent support throughout your journey with us. It’s wonderful to know that everything you wanted to do with your car was sorted brilliantly. Your satisfaction means a great deal to us, and we truly appreciate your continued trust and patience over the past few months. Best wishes from the Sytner Leicester BMW team.
Excellent service
Excellent service, process seamless - ordered a X1 Hybrid and only took 6-7 weeks to delivery.
June 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience with Sytner Leicester BMW was seamless and that your X1 Hybrid was delivered within such a reasonable timeframe. It’s always our aim to provide excellent service and make the process as smooth as possible for our customers. We hope you enjoy your new vehicle and look forward to assisting you again in the future. Your support is greatly appreciated.
Amazing services
After I went there I got to know if you have bmw then only go BMW service centre. The Leicester bmw provide really great experience. The supervisor Lisa very helpful . Thanks
June 19, 2026
Unprompted review
Staff on the day very polite
Staff on the day very polite, friendly and helpful. Service done quickly and no issues. Only issue is I couldn't book on line for some reason (a BMW rather than Sytner issue?) and the online check in was for the cars original plate, not for my current personal plate.
June 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mike, thank you for your kind words regarding our polite and helpful staff, as well as the efficient service you received. We apologise for the inconvenience you experienced with the online booking and check-in process. We appreciate your understanding that some aspects may be linked to BMW’s system rather than Sytner’s. Your feedback is valuable to us, and we are pleased that overall your visit was positive. We look forward to welcoming you again in the future.
Fantastic customer service as always
Fantastic customer service as always
June 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you ever so much for your kind words and continued support. We are delighted to hear that you consistently experience fantastic customer service at Sytner Leicester BMW. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future and continuing to meet your expectations with the highest standards of service.
Brought my car in for a software upgrade issue
Brought my car in for a software upgrade issue and Wes very well looked after by an excellent customer service team member Sammie who kept me updated throughout the day and when I returned to pick up my car,sammiie went through what was found during the inspection process and car was washed and cleaned and waiting for me outside reception,I can’t thank Sammie enough for her help and care throughout my visit shame I can’t give Sammie 12 out of 10 which se well deserved 👏🏻👏🏻👍👍🤗🤗
June 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Malcolm, for your wonderful review. We’re delighted to hear that Sammie provided such excellent care and kept you informed throughout your visit. It’s great to know the inspection process was clearly explained and that your car was returned to you in pristine condition. Sammie will be thrilled to receive your kind words and high praise. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Leicester BMW in the future.
Best service received in a long time
I came in for an oil and filter change and during the visit, it was found that the front tyres needed replacing and alignment sorting. Richard was very helpful with explaining the cause of the issues and answered all my questions, making it easy for me to understand my different options. This was the best service I had received across all the different mini service partners I have used previously.
June 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mads, Thank you very much for your kind words. We are delighted to hear that Richard was able to explain everything clearly and provide you with the best service you have experienced among Mini service partners. It’s always our aim to ensure our customers feel informed and comfortable with their options. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
When the car is going to ready not end of day
Richard was helpful kept me posted
June 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Said, Thank you very much for your kind words. We are delighted to hear that Richard was helpful and kept you well informed throughout your experience. It is always our aim to provide excellent service and clear communication, so your feedback is greatly appreciated. Should you require any further assistance or have any questions in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Leicester BMW. Best regards, The Sytner Leicester BMW Team
Communication excellent
Communication excellent from the time of booking .
Excellent customer service throughout.
Rob looked after us extremely well thank you.He kept us updared during our wait for the car service and MOT and checked occasionally to see if we needed anything.
All members of Staff were courteous and polite and we were made to feel very welcome.
June 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Maggie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Rob and the entire team provided excellent communication and customer service throughout your visit. It’s wonderful to know you felt welcomed and well looked after during your car service and MOT. Your feedback is greatly appreciated and serves as a fantastic encouragement to all our staff. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW
Rob as a point of contact was fantastic…
Rob as a point of contact was fantastic very helpful and made the end to end experience great.
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Carl, Thank you very much for your kind words. We are delighted to hear that Rob provided you with fantastic support and made your entire experience enjoyable from start to finish. It is always our aim to ensure every customer feels valued and well looked after. Your feedback is greatly appreciated and will be shared with Rob and the team. We hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Leicester BMW Team
Excellent service and handover
Excellent service and hand over of my new car . Full explanation of the detailed technology. Eli and Chris were great .
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear custbobatronomer, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Eli and Chris provided excellent service and that the handover of your new BMW was thorough and informative. It’s wonderful to know that the detailed explanation of the technology met your expectations. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Reply from Sytner Group - Sytner Leicester BMW
Dear Russell, Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Leicester BMW was easy, pleasant, and smooth. It is always our aim to provide a seamless and enjoyable service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Sytner BMW Leicester Service
Sytner BMW Leicester Service - Broke my car and refuse any liability: Customer service non existent or able to actually speak to somebody. I would highly advise to avoid any dealings with them.
Summary of full details below:
Car and brought in and health check completed: Other than rear differential gasket seal was told car was perfect along with paperwork issued by Sytner. Less than 20 miles later catastrophic failures of both HV system and also structural damage was no there before, non of this was found on the first health check but magically appeared on the second. I was accused of crashing the car months previous and covering it up, I have proof of that date and time they said I crashed the car was parked up for hours before and hours after.
Apparently car was so damaged that it is not safe to drive but they had completed a all clear health check before and after rear differential work and been allowed to drive away.
Wednesday 29th April – Car was brought in at 0800 and left, a full health check was completed on the car, and everything was in good working order, except for a gasket seal on the rear differential was slightly leaking, also the drives door panel had come unclipped. I received a quotation for the work and booked my car for the following Tuesday. Was told it was OK to drive but as a personal precaution I drove it straight home and did not drive it again until Tuesday morning when I brought it back in.
Tuesday 5th May – I left my car roadside of BMW Sytner Services at 0630am. I was leaving it with the service dept. for the day for the work to be completed, as I could not get back for 1800 finish.
Wednesday 6th May – Picked up car, was told the fix went well and the car otherwise as in ‘perfect’ working order and hopefully they would see them again for my MOT or service. I drove home with no issues.
Thursday 7th May – Drove the car and had 2 check control messages displayed on the dashboard. “Heating /Cooling Deactivated – High Voltage battery discharged. To protect battery, the climate control functions will be available again after a short journey or charging.” “Drivetrain – You can continue driving. Have problem checked by your service partner” At this point I contacted BMW Sytner to book in for the following morning to take a look at the issue. Not long after these control messages were displayed a warning message came up on the dashboard. Stop carefully. Do not continue driving. Failure of safety-relevant functions if you continue driving. Battery can no longer be charged. Please contact roadside assistance.”
Friday 8th May – The car was brought back to BMW Sytner. I sat and waited for a while and was told the issues that occurred could not be related to what work was completed on the rear differential. Contrary to this, both drivetrain and high voltage failures are common problems related to repair or maintenance work completed on the rear differential. The drive shaft connects to the rear diff. I left the car there for more investigation from Sytner.
The following week I was then told there were even more issues with the car, issues that were not found and any of the previous visual checks, health checks or software checks.
Avoid this company, they hide behind paperwork, cover their tracks, you cannot speak to anyone personally, their customer service department does not seem exist even after trying to contact them multiple times, they just refer you to the motor obsasman knowing it can take months just to review you complaint. The only person I actually spoke to and seemed to be on my side has since left the company overnight under strange circumstances.
Long story short on the surface they look like a professional company, if everything goes smoothly they are, but it seems like the try to cover their mistakes up at the expense of the customer, I gave them a error free car, it went in for a gasket seal change and now I am left without a car and over £9000 worth of damages/repairs.
May 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Luke, We are truly sorry to hear about your experience and the distress this situation has caused. At Sytner Leicester BMW, we strive to provide the highest standards of service and customer care. I'm aware you have been liaising with our Service manager Mark who is best placed to resolve your issues. Kind regards, Sytner Leicester BMW
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