The technicians and service advisors I worked with were excellent. I have had my cars maintained by Sytner for seven years, but having to leave a message and wait for a return call, or speaking to a c... See more
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We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... See more
During our recent first service on our new BMW 1 series, Ashley Palmer the new Service Manager at BMW Syter Leicester was absolutely outstanding. Nothing was too much trouble for him in answering our... See more
Company replied
Welciming, well informed staff kept me aware of what was happening to my car during its service and follow up work at every point. Thank u everyone and my service advisor Meah.
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.5
Excellent
1K reviews
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Hi I was looked after Lisa James who…
Hi I was looked after Lisa James who helped me with my car Lisa kept me up to date with my car
May 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Herjinder Singh, Thank you very much for your kind words. We are delighted to hear that Lisa James provided you with excellent care and kept you well informed throughout your experience. It is always our aim to ensure our customers feel valued and supported, and your feedback is greatly appreciated. We hope you continue to enjoy your BMW and look forward to welcoming you back to Sytner Leicester in the future. Best wishes, The Sytner Leicester BMW Team
It used to be a very good Company but…
It used to be a very good Company but now after having had 5 Mini's they have changed it to hardly any switches just an Oled Screen which is terrible
May 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Brian, thank you for sharing your feedback. We appreciate your loyalty in choosing five Minis with us over the years. We understand that changes in vehicle design, such as the move to OLED screens, can take some getting used to and may not suit everyone’s preferences. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk, to discuss your experience further. Your satisfaction is important to us, and we value your continued support.
Reply from Sytner Group - Sytner Leicester BMW
Dear Dan, Thank you very much for your kind words. We are delighted to hear that Bilal provided brilliant service in all areas during your experience with us. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and will be shared with Bilal and the team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Top service from Ivan Tang and Brice…
Top service from Ivan Tang and Brice Bernard. They are a credit to Sytner BMW Leicester service team.
May 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Ivan Tang and Brice Bernard provided you with top service during your visit. It is always wonderful to know that our team members are recognised for their dedication and professionalism. Your comments are greatly appreciated and serve as a real encouragement to the entire Sytner BMW Leicester service team. We look forward to welcoming you back in the future.
Car Headlight Repair
I always receive a warm welcome from the reception desk.
I wish to thank Richard Hastings for handling my car and Warrenty repair issues with professionalism yet with friendly approach which is much appreciated.
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear A Chauhan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you always receive a warm welcome at our reception and that Richard Hastings provided professional and friendly assistance with your car and warranty repair. Your appreciation means a great deal to us, and we are pleased to have met your expectations. We look forward to continuing to provide you with excellent service in the future. Kind regards, Sytner Leicester BMW Team
Staff very friendly
Excellent service from Sytner BMW Leicester. I took my car in for its annual service and everything was completed very quickly and professionally. The staff were very friendly, welcoming, and helpful throughout. Really smooth experience from start to finish. Highly recommended
May 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Masood, Thank you very much for your kind words and for taking the time to share your experience with Sytner BMW Leicester. We are delighted to hear that your annual service was completed quickly and professionally, and that our team made you feel welcome and supported throughout. It’s wonderful to know the entire process was smooth from start to finish. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, The Sytner BMW Leicester Team
Service with a smile
The service was great from Imran. No problem too small for him. Great work from the team
May 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words. We are delighted to hear that Imran and the team provided you with such excellent service. It’s always our aim to ensure every customer feels valued and well looked after, no matter how big or small the request. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone here at Sytner Leicester BMW. We look forward to welcoming you back in the future.
Car spec incorrect on website
Car was listed on website along with others as having Tech+ pack, I didnt spot it on the 2 min video i was sent but on arrival it only had Tech pack so no HUD. Checked Leicesters website following day incase I was going mad and noticed several of their other cars had also been listed incorrectly with Tech+ packs but looking at pictures where missing the HUD which is rather missleading IMO. not sure i'll be back !
May 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Andrew, thank you for your feedback. We apologise for any confusion caused by the listing and understand how important accurate information is when making a purchase decision. It is certainly not our intention to mislead customers, and we appreciate you bringing this to our attention. We hope this experience will not deter you from considering us in the future. Should you wish to discuss this further, please do not hesitate to get in touch. Kind regards, Sytner Leicester BMW.
Reply from Sytner Group - Sytner Leicester BMW
Dear Rami, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you were pleased with the excellent work carried out at Sytner Leicester BMW. It is always our aim to provide the highest standard of service, and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to meet your expectations. Best wishes, The Sytner Leicester BMW Team
Perfect service
Perfect service. Super lovely and helpful staff. Efficient, happy, prompt, informative. Brilliant.
May 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear R Ward, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that you found our service perfect and our team lovely, helpful, and efficient. It’s fantastic to know that our staff were prompt, happy, and informative throughout your experience. Your kind words truly mean a great deal to us and motivate everyone here at Sytner Leicester BMW to continue delivering the highest standards. We very much appreciate you taking the time to share your positive feedback. Kind regards, The Sytner Leicester BMW Team
Good service and Lisa was really…
Good service and Lisa was really helpful getting extra work sorted without delay.
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Tom, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Lisa was able to assist you promptly and that you were pleased with the service provided. It is always our aim to ensure our customers receive efficient and helpful support. Your positive feedback is greatly appreciated and motivates us to maintain the high standards you expect. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Kept up to date by Lisa
Kept up to date by Lisa, great customer service. Happy with the work carried out on my car and was given a loan car. Only gripe was that my vehicle was not washed despite being told otherwise, but not a big issue.
April 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Dhivek, thank you for your kind words and for recognising Lisa’s excellent customer service. We’re pleased to hear you were happy with the work carried out on your car and that the loan car was helpful. We do apologise that your vehicle was not washed as promised; we appreciate your understanding that this was not a major issue. Your feedback is valuable to us, and we hope to continue providing you with a positive experience in the future.
I was treated well by polite staff who…
I was treated well by polite staff who kept me informed along the way and offered coffee etc. The young man who worked on my car did a great job, he went above and beyond by helping me sort Carplay. he did this without making me feel a nuisance. having Carplay working has made a huge difference to me, so am very grateful for his help. I will continue to recommend Sytner based on this outstanding experience. A big thank you
April 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mrs Thurman, Thank you very much for your kind words. We are delighted to hear that our team provided you with polite and attentive service throughout your visit. It’s wonderful that the young man was able to assist you with CarPlay and make a positive difference to your experience. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, Sytner Leicester BMW Team
Excellent Service
Friendly, very professional and efficient service all the way through buying & collection process.
April 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Andy, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you found our service friendly, professional, and efficient throughout the buying and collection process. It is always our aim to provide a seamless and enjoyable experience for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We hope you continue to enjoy your new vehicle. Best wishes, The Sytner Leicester BMW Team
very friendly staff and the work was…
very friendly staff and the work was carried very quickly
April 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words. We are delighted to hear that you found our staff friendly and that the work was carried out quickly to your satisfaction. Providing excellent customer service and efficient assistance is something we take great pride in. Your positive feedback is truly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to Sytner Leicester BMW in the future. Thanks again for sharing your experience.
Overall a good experience
I was treated very well throughout by professional attentive staff and communication was as good as i could expect. I think my only disappointment, which is possibly unfair given that it was a free courtesy, is that when they offered to clean the car as part of the service, i expected interior and exterior, but received only exterior cleaning, and even then, it was a very half-hearted job and the front grill was a dirty as when the car arrived
April 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you for your kind words regarding our professional and attentive staff. We are pleased to hear that communication met your expectations. However, we apologise that the courtesy car cleaning did not meet your hopes, particularly regarding the interior and the front grill. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We hope to provide a more thorough service on your next visit. Kind regards, Sytner Leicester BMW.
Back street garage
I’ve now had two extremely disappointing experiences with Sytner BMW Leicester, and I feel it’s important to share this for anyone considering buying from them.
My first vehicle, a BMW X5, had ongoing issues with 4 EGR valves replaced within just over a year from new which already caused significant inconvenience and loss of confidence. Despite this, I decided to give them another chance.
Unfortunately, my second experience has been even worse.
I purchased a BMW M760e with around 2,200 miles, expecting a high standard from an approved used vehicle. However, almost immediately after collection, issues began to appear. Within a very short period, the car developed a serious knocking noise from the engine.
The situation has now escalated to the point where BMW Milton Keynes has confirmed there is a major issue, and the engine is currently being stripped down. For a vehicle of this value and mileage, this is completely unacceptable.
What makes matters worse is that there were clear signs the car had prior work done before I purchased it:
* Scratches on the engine cover
* Tool marks on bolts
* Wiring not properly clipped
* Poorly fitted trim
* Ongoing condensation in headlights
None of this was properly disclosed just to discover the car had the whole engine wiring loom replaced at 2000 miles. I was only told vaguely that “minor work” had been carried out, after me calling them weeks after collection, which clearly does not reflect the actual condition of the vehicle.
Additionally, the car was not even demonstrated running before I signed the paperwork, and I was effectively handed the keys and left to drive away without any proper inspection or reassurance.
To now be dealing with a second serious issue from the same dealership has completely destroyed my confidence in both the cars and the service provided.
I am currently in the process of formally rejecting the vehicle.
Based on my experience, I would strongly advise others to:
* Thoroughly inspect any vehicle before purchase
* Request full documented history (not just verbal assurances)
* Be cautious even with “approved used” vehicles
This has been a stressful, time-consuming experience that should never happen when purchasing a premium vehicle.
Very disappointing.
April 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Marco, We are truly sorry to hear about your disappointing experiences with Sytner BMW Leicester. This is certainly not the standard we aim to provide, especially with premium vehicles. We appreciate your detailed feedback and understand your frustration. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to address this matter appropriately. Kind regards, Sytner BMW Leicester
I only needed to pick up a wheel nut
I needed to pick up a wheel nut ordered by the lease company of my company car . I was given a 2 hour appointment….. I needed to collect a wheel nut yes …. 2 hours - I had previously been booked in for the whole day 8.30-5 pm .
I was also told I needed to have all of the paperwork to do with ownership ,and the log book etc .
I didn’t actually need any paperwork . I signed for the wheel nut and went on my way .
The whole experience just left me irritated.
Please note that I don’t have any issues with the young lady who attended to me , she was perfectly pleasant .
April 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Tristine, thank you for taking the time to share your experience. We are sorry to hear that the process and expectations set for your visit were not in line with what was actually required, and I can appreciate how this would have been frustrating. We will review this internally to ensure clearer and more accurate guidance is provided in future. Thank you also for your kind comments regarding the team member who assisted you, we are pleased to hear she looked after you well. Kind regards, Sytner Leicester BMW Team
Sytner’s atrocious automated booking system…
Sytner’s automated booking system is dreadful.
The website does not work properly, either through the BMW app or via the direct link on Sytner’s own website.
It is also far too difficult to speak to an actual person, which makes the whole process frustrating.
The 10pm check-in cut-off only adds to the problem.
Once you do manage to speak to someone, usually by visiting Sytner in person, the service is exemplary.
Staff are professional, helpful and a real credit to the business.
It is a shame that such strong customer service is being undermined by such a poor automated system.
April 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Gurbhajan, thank you for your honest feedback. We apologise for the difficulties you experienced with our automated booking system and the challenges in reaching a member of staff. It is encouraging to hear that once in contact, our team provided exemplary service. We appreciate your kind words about our staff and regret that the system has let you down. We have fed this back to our IT department to help improve the service moving forwards. Thank you for your continued patience, Sytner Leicester.
Excellent service
Excellent service. The service assistant Lisa James was efficient, kind and professional. She went out of her ay to help and kept me up to date continuously with the progress of my car which was a lengthier fix than anticipated.
April 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Maxine, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Lisa James provided you with efficient, kind, and professional service throughout the repair of your car. It’s wonderful to know she kept you well informed during what was a lengthier fix than expected. Your feedback is greatly appreciated and serves as a great encouragement to the whole team. We look forward to assisting you again in the future. Best regards, Sytner Leicester BMW
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