The technicians and service advisors I worked with were excellent. I have had my cars maintained by Sytner for seven years, but having to leave a message and wait for a return call, or speaking to a c... See more
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We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... See more
During our recent first service on our new BMW 1 series, Ashley Palmer the new Service Manager at BMW Syter Leicester was absolutely outstanding. Nothing was too much trouble for him in answering our... See more
Company replied
Welciming, well informed staff kept me aware of what was happening to my car during its service and follow up work at every point. Thank u everyone and my service advisor Meah.
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.5
Excellent
1K reviews
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Honestly very professional
Honestly very professional, Lee was very helpful and friendly
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Octavian, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Lee was both helpful and friendly throughout your visit. It is always our aim to provide a professional and welcoming service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
Very professional company they were a…
Very professional company they were a pleasure to be with they handled my recall very well I would recommend this company for car servicing regards m Baker
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Baker, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team professional and that your recall was handled smoothly. It is always our aim to provide excellent service and ensure our customers feel valued and well cared for. Your recommendation means a great deal to us. We look forward to welcoming you back for any future car servicing needs. Kind regards, The Sytner Leicester BMW Team
Excellent service and work carried out…
Excellent service and work carried out as always
November 26, 2025
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear James, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you consistently receive excellent service and that the work carried out meets your expectations. It is always our aim to provide the highest standards for our customers, and your feedback is truly appreciated. We look forward to continuing to support you with your BMW in the future. Best wishes, The Sytner Leicester BMW Team
On the day of the work everything went…
On the day of the work everything went well. Staff and facilities were superb.
The arrival and organisation was impressive and work carried out as planned. Check out and car collection also well organised.
Only problem was no printed or email invoice. Account settled but still waiting documentation. Very impressive- makes you feel special.
December 3, 2025
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Derek, Thank you for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We are delighted to hear that you found our staff and facilities superb, and that the organisation on the day met your expectations. We apologise for the delay in providing your invoice and appreciate your patience. It is wonderful to know that you felt valued throughout your visit. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
There was a mix up with my booking but…
There was a mix up with my booking but the team fitted me in and were really prompt with the service.
April 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Carly, Thank you very much for your kind words. We are pleased to hear that despite the mix-up with your booking, our team were able to fit you in promptly and provide the service you expected. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback means a great deal to us, and we hope to continue delivering the high standard of service you experienced on your next visit. Best wishes, The Sytner Leicester BMW Team
Service spot on but careless will doing…
Service spot on but careless will doing service not cleaning when changing oil left oil on engine bay need to do brief on doing service and clean residue left on engine bay. Customer cost money
April 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Hardik, thank you for your feedback. We apologise for the oversight regarding the oil residue left in the engine bay during your service. We appreciate you bringing this to our attention as it helps us improve our standards. This experience has been passed onto the Workshop Management Team, who have addressed this with the technician. Thank you again for your feedback, kind regards, Sytner Leicester.
Saw a 3 day old BMW on the Leicester…
Saw a 3 day old BMW on the Leicester BMW dealership for sale as a pre reg, paid the £99 holding deposit and was contacted the next day to say that the car was not for sale for around 6 months and will have 1000's of miles, but they have a really nice 75 pate I can have now, I told then NO I want the car I reserved and paid the £99 for. They are also still advertising this despite me paying the holding deposit which they have not refunded. I started complaining to Auto trader and Sytner and guess what? the car is now available but with around 1000 miles but for the same money as the 7 mile one on the website listing, I have not received any compensation or anything else from them to date. I have now reported the garage to trading standards for miss selling and will do all I can to advise others to stay clear of this dealership.
April 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Derek, we sincerely apologise for the frustration and inconvenience you have experienced. We understand how disappointing this situation must be and appreciate your feedback. The sales team have looked at a new car option and hopefully you can conclude the offer on a brand new car. Kind regards, Sytner Leicester.
Reply from Sytner Group - Sytner Leicester BMW
Dear Barbara, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service excellent. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Efficient when finally booked in but…
Efficient when finally booked in but took 4 months to organise a starter motor recall. Also didn’t notice one of my tyres was a run flat when it shouldn’t have been.
April 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Nisha, thank you for your feedback. We apologise for the delay in organising the starter motor recall and understand how frustrating this must have been. We also regret that the issue with your tyre was not identified sooner. Your comments are important to us, and we appreciate you highlighting these concerns. We are pleased to hear that once booked in, the service was efficient. Thank you for choosing Sytner Leicester BMW, and for sharing your experience.
Booking a service was extremely…
Booking a service was extremely difficult.
Staff was very friendly and helpful especially Rebecca was very helpful and knowledgeable.
April 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Memon, Thank you for sharing your feedback. We apologise for the difficulties you experienced when booking your service. It is wonderful to hear that despite this, our team, especially Rebecca, was friendly, helpful, and knowledgeable throughout your visit. We truly appreciate your kind words recognising her efforts. Your comments are valuable to us, and we hope to provide an even smoother experience in the future. Thank you once again for choosing Sytner Leicester BMW. Kind regards, Sytner Leicester BMW Team
It’s so easy
It’s so easy. You drive in and there’s someone there to greet you, they explain what they are doing and how long it will take. I waited while my vehicle was serviced with drinks and food available. I was kept up to date throughout my wait and got my vehicle back having been washed and cleaned as well. An all round great experience.
April 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Jason, Thank you very much for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We’re delighted to hear that you found the service straightforward and appreciated the refreshments and updates during your wait. It’s wonderful to know your vehicle was returned to you clean and well looked after. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
I booked for a 2 hour waiting service
I booked for a 2 hour waiting service. An office was provided so that I could work whilst waiting.
April 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Liam, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that the office space provided allowed you to work comfortably during your 2-hour waiting service. It is always our aim to make your visit as convenient and pleasant as possible. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
They got me in as soon as they could…
They got me in as soon as they could and also when it was discovered that it wasn't safe for me to take it away they quickly organised a courtesy car before sorting the fault.
March 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, for your kind words and positive feedback. We’re delighted to hear that our team at Sytner Leicester BMW was able to assist you promptly and ensure your safety by arranging a courtesy car. It’s always our priority to provide a smooth and reassuring experience for our customers. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
BMW test drive booking experience
Regarding BMW Test Drive Booking Experience
disappointment with my recent experience booking a BMW test drive through the Sytner website.
I had made an online booking in advance and arrived at the dealership at my scheduled time. However, upon arrival, I was informed that my booked slot had been given to another customer who had arrived without a prior booking, and that the car was already out on a test drive.
This was extremely frustrating, as I had planned ahead and relied on the booking system to secure my appointment. Being told that my confirmed slot was reassigned undermines confidence in both the online system and the dealership’s customer service process.
Overall, I found this experience disappointing and unprofessional.
March 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Anish, We sincerely apologise for the disappointing experience you encountered when booking your BMW test drive. We understand how frustrating it must have been to have your confirmed slot reassigned, especially after planning ahead. This is not the standard of service we aim to provide, and we appreciate your feedback. Kind regards, Sytner Leicester BMW Team
My car recently had its first service…
My car recently had its first service at Sytner Leicester and I received excellent service from Richard and other staff. I was warmly welcomed and looked after whilst waiting for my car and all the staff were friendly.
March 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mrs Finnerty, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Richard and the team provided you with excellent service and made you feel warmly welcomed during your visit. It is wonderful to know that you felt well looked after whilst waiting for your car. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, Sytner Leicester BMW Team
Great customer service
Lisa was amazing, very welcoming and polite. Her knowledge was good, anything she didn't know she went to find out and come back to us.
March 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Kokila, Thank you very much for your kind words. We are delighted to hear that Lisa provided such a welcoming and polite experience. It’s wonderful to know her knowledge and willingness to find answers made a positive impression. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Excellent process to get my car serviced
Very easy check-in as a result of on-line booking and remote access to car diagnostics. Additionally the link to provide ongoing status update was a great way of keeping me up to date.
Excellent friendly support from Lisa James from the check-in to departure.
March 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Russ, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that the online booking and remote access to car diagnostics made your check-in process straightforward. It’s wonderful to know that the ongoing status updates kept you well informed throughout. Lisa James will be pleased to hear your praise for her friendly and excellent support from start to finish. We truly appreciate your feedback.
Was very happy with the customer…
Was very happy with the customer service I received from BMW dealer..
March 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Pravin, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you were very happy with the customer service you received. Providing excellent service is something we take great pride in, and it is always rewarding to know our efforts are appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Leicester BMW Team
M4 purchase
Excellent service from Denil on vehicle purchase and handover.
March 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Denil provided excellent service during your vehicle purchase and handover. It is always our aim to ensure every customer feels valued and well supported throughout their journey with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We hope you continue to enjoy your new BMW. Best wishes, The Sytner Leicester BMW Team
Did what was expected and ahead of…
Did what was expected and ahead of schedule
March 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Liz, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that we met your expectations and completed everything ahead of schedule. It’s always our aim to provide a smooth and efficient service, and your feedback is truly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Leicester BMW. Best regards, The Sytner Leicester BMW Team
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