The technicians and service advisors I worked with were excellent. I have had my cars maintained by Sytner for seven years, but having to leave a message and wait for a return call, or speaking to a c... See more
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We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... See more
During our recent first service on our new BMW 1 series, Ashley Palmer the new Service Manager at BMW Syter Leicester was absolutely outstanding. Nothing was too much trouble for him in answering our... See more
Company replied
Welciming, well informed staff kept me aware of what was happening to my car during its service and follow up work at every point. Thank u everyone and my service advisor Meah.
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.5
Excellent
1K reviews
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Very good service from Dan
Very good service from Dan, Chris and Ben.Thanks
March 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Malik, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Dan, Chris, and Ben provided you with very good service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Great Service
well organised, meet and greet on arrival went well.
Reason for not giving five stars is after dropping the car off at 8am and requesting the car be ready for 4-30, the car was ready 5-50, this also happened on the last service.
Otherwise all went well.
March 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Floyd, thank you for your kind words regarding our meet and greet service and overall organisation. We sincerely apologise for the delay in having your car ready on both occasions, and we fully appreciate how inconvenient this must have been. Your feedback is invaluable to us, and we are pleased that aside from this issue, your experience was positive. We hope to have the opportunity to provide you with a seamless service in the future. Kind regards, Sytner Leicester BMW.
Superb service and not pushy
Superb service and not pushy! Done how it should be.
March 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words. We are delighted to hear that you found our service to be superb and appreciated the no-pressure approach. It is always our aim to provide a straightforward and enjoyable experience for all our customers. Your feedback means a great deal to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future and hope to continue meeting your expectations with the same level of care and professionalism.
Sytner- BMW main stealer
All your interested in is trying to sell more services or work-
You act like your above the client and the price for a service is double anywhere other garage
March 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mooster, We are sorry to hear that you feel this way about your experience with us. It is never our intention to make customers feel undervalued or pressured. We strive to provide transparent and fair pricing for all our services. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to better understand your experience. Kind regards, Sytner Leicester BMW Team
Busy on arrival but was checked in and…
Busy on arrival but was checked in and shown into the comfortable waiting area promptly.
Comfy seats, free WiFi, coffee and biscuits and a chilled fruit juice.
March 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Derek, thank you for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We’re pleased to hear that despite being busy on arrival, you were checked in promptly and found our waiting area comfortable. It’s great to know you appreciated the complimentary WiFi, coffee, biscuits, and chilled fruit juice. Your feedback is very much valued, and we hope to welcome you back again soon for another positive visit. Best wishes from the team.
Booked my BMW in at Sytner Leicester…
Booked my BMW in at Sytner Leicester for a routine brake fluid change. Having waited for a while I received my health check video. The technician working on my car said the rear caliper bleed nipples were seized and would more than likely require new calipers. The service receptionist informed me new calipers would be £1800 !! I said I would try and have a look myself. Having run some errands on the way home I removed the rear wheels and inspected the calipers. Couldn't see any corrosion so sprayed some release fluid around the area and left it for a few minutes. I then put a spanner on fearing the worst but they came undone with not much effort. Livid at this point I decided to take the car back. Having spoken to the same lady who served me she got the car straight back in. I have then sat in reception listening to who I presume was the service manager moaning about me taking it back. This is the most unprofessional service I have ever received. If the nipples were tight drop the wheels off, get a spanner on it so you have proper feel rather than a socket and ratchet and inform the customer it could be a little longer. In all my year's motoring I don't think I have ever been so angry. If that had been somebody with no mechanical aptitude they would have been massively out of pocket.
March 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Martin, We sincerely apologise for the experience you have described, which falls short of the high standards we aim to provide. We understand your frustration and appreciate your feedback regarding the service you received. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk, so we can discuss your concerns further and work towards a satisfactory resolution. Kind regards, Sytner Leicester BMW
Completely lost their way
Completely lost their way. I have had many cars from BMW Sytner Nottingham but sadly I will not have another. Perhaps due to declining profits or complete inability to keep up with modern car manufacturing and sales but front of house at Sytner has spun from a high quality customer focused experience to one where they don't want to speak to you unless you're buying a car. After market clients interaction is a failing attempt to minimise contact through messaging services that simply doesn't work. My wife drives an IX, after its MOT the wiper blade was coming away from the wiper. A catch 22 as it either happened under their watch otherwise how did it pass the MOT. Regardless they don't want to know, don't want to talk to my wife, and have washed their hands. Ironically their sales team have contacted me about changing the car (by phone)...it is clear where their focus lies. Avoid there is much better out there at a fraction of the price.
February 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Golby, We are sorry to hear about your disappointing experience with Sytner Leicester BMW. It is certainly not the standard we aim to provide, and we apologise for any frustration caused. We value all our customers, whether purchasing or after sales, and regret that this was not reflected in your recent interactions. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Leicester BMW
The staff are faultless
The staff are faultless from the very beginning only problem was the cleaning & valet let them down the front inside was beautiful but when I got home I went to put something on the the back seat to find it hadn’t been done nor the boot very disappointed after such a brilliant experience
March 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you for your kind words regarding our staff; we are delighted to hear you had a brilliant experience with us. However, we sincerely apologise for the oversight with the cleaning and valet of the back seat and boot. We appreciate your feedback as it helps us maintain our high standards. It is our aim to ensure every aspect of your visit is flawless, and we regret that this part of your experience did not meet your expectations.
Always the best service
Always the best service, very professional team . Is a little bit away from me but I will go there all the time for my car services.
March 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Lazar, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you find our team professional and that our service meets your expectations. It means a great deal to us that you are willing to travel a little further to have your car serviced here. We truly appreciate your loyalty and look forward to welcoming you back for many more visits in the future. Best regards, Sytner Leicester BMW Team
BMW Sytner Leicester
We recently picked up a BMW M4 from Sytner, and I can’t recommend Ryan or Sytner Leicester highly enough. Unlike a different BMW retailer that seemed disinterested in my business, Ryan’s approach was a breath of fresh air. There was no 'hard sell', he simply let the car speak for itself while working tirelessly to help me find a way to get behind the wheel.
After 20 years of driving Audis, this has been a completely refreshing experience. The car is stunning, and the driving dynamics are incredible.
To the M Division: please keep doing exactly what you’re doing. You haven’t lost the passion for motorsport, and it shows in how the car feels on the road.
March 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Dafydd, for your kind words and for choosing Sytner Leicester for your BMW M4. We’re delighted to hear that Ryan provided such a positive and refreshing experience, especially after 20 years of driving Audis. It’s wonderful to know the car’s performance and driving dynamics have impressed you so much. Your appreciation of the M Division’s passion for motorsport truly resonates with us. We hope you enjoy every moment behind the wheel of your stunning new BMW.
Pleased with prompt issue fix
Pleased with prompt issue fix, and great advicers support
however the lack of courtesy cars needs to be improved
February 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Viktorija, thank you very much for your kind words regarding the prompt resolution of your issue and the support provided by our advisers. We truly appreciate your feedback and are pleased to hear you were satisfied with these aspects of your experience. We also acknowledge your comment about the availability of courtesy cars and understand how important this is to our customers. Your thoughts are invaluable to us, and we are grateful you took the time to share them. Kind regards, Sytner Leicester BMW.
Fantastic service and attention to…
Fantastic service and attention to detail!
March 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Glover, Thank you ever so much for your kind words. We are delighted to hear that you appreciated the service and attention to detail provided by our team at Sytner Leicester BMW. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback truly means a great deal to us. We look forward to welcoming you back in the future and continuing to provide the high standards you expect. Best wishes, The Sytner Leicester BMW Team
2 x Recall jobs
The 2 x recall jobs, general inspection and clean were all completed quicker than expected.
The only downside was that I was told it would need to be there all day / until around 5pm, which was a tad annoying when I got home at about 11:30am to then be told it was ready at 12:30.
Accuracy and updates on the completion time could have been better to save on taxi costs.
March 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr King, Thank you for your feedback and for recognising the efficiency of our recall jobs and general inspection. We apologise for the inconvenience caused by the initial estimate of the completion time and understand how this affected your plans and taxi costs. We appreciate your comments regarding communication and timing, as they are important to us. Your input helps us to continually improve the service we provide to our customers. We hope to welcome you back to Sytner Leicester BMW in the future.
Tony was a pleasure to deal with and…
Tony was a pleasure to deal with and communication was great. Thanks.
February 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Tony provided you with excellent communication and made the experience a pleasure. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Not convinced that I was being told the truth by Sytner BMW
Always happy with the Customer Service provided by Sytner. But not this time not happy with the process.
You provide a link so you can book yourself in. This is fine, but two things you completely ignore or simple do not refer to any comments and extra services requested. So I had to spend time going over my comments. To be honest I just could not be bothered. You missed out with services that you could have provided. If you're not going to use this process scrap it.
As you know you had my car in for a service at which point I made you aware of two warning lights that kept coming on regarding the anti collision system. I tried to explain that they always had come on since the car was new. You road tested found nothing wrong. Suggested that I had my alloy repaired and have wheel realignment as I had hit the curb. Came back you did the wheel realignment at which point you road tested the car and highlighted to me the warning light, suggesting that the front axle should be inspected. The car was booked back in to have this done and to have the alloy refurbished. After the inspection you told me that there was no fault but you recalibrated the system. On further inspection of the alloy which you had previously quoted me for. I was told that is was not possible "due to the alloy having previously been repaired" - no it has not. Then you told me that it was perhaps repaired before I received the car, which must have been in the 0-11 miles that were on the clock. You then on investigation told me that this damaged must have been before the car arrived to you garage and repaired by BMW. I asked you to look into this you refused. So just to get the car back and as you could not diamond cut the FNS wheel I agreed to them all being cut and painted black at my expense.
The whole situation is made worse by the fact that after traveling less that half a mile the collision warning light came on again and has done so with increased frequency since. Obviously not calibrated that well.
I am at a complete loss. I just do not know whether you are telling me the truth. I do not normally provide feedback but on this occasion just due to my experience I am doing so.
Mr Paul Robinson
February 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Robinson, Thank you for taking the time to share your feedback. I am very sorry to hear about your recent experience and the frustration caused. Thank you for taking the time to discuss the matter with our Service Manager. As agreed, we look forward to seeing you again next week so we can review the vehicle once more and ensure everything is working as it should. Kind regards, Sytner Leicester BMW.
What you’d expect for a main dealer…
What you’d expect for a main dealer service, extortionately expensive. Oil and filter service that should take 30 mins, the parts would cost me less than £50 from a local shop, they do perform a walk around and inspection of the car another 10 minutes. £375 in total, minus parts of £50 makes their hourly rate £300+ it’s ridiculous.
February 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Michael, Thank you for taking the time to share your feedback. We appreciate your comments and understand your concerns regarding the cost of servicing at a main retailer. Our pricing reflects not only the genuine BMW parts used, but also the expertise of BMW-trained technicians and the comprehensive inspection carried out during your visit to ensure your vehicle continues to perform safely and reliably. Servicing with a BMW retailer also means we are able to communicate directly with the vehicle using BMW’s diagnostic systems and upload the service history digitally to the car itself. This helps maintain a complete manufacturer service record, which can be beneficial in preserving the vehicle’s value and providing reassurance to any future owner. We recognise the importance of transparency and value, and we would welcome the opportunity to discuss your experience further. Please feel free to contact our Customer Relations Manager, James Howitt, at jameshowitt@sytner.co.uk. Your feedback is important to us.
Very professional
Very professional - booking in on line, receiving confirmation, accepting service date by text, welcome when arriving at service bay, introduction by service administrator, being updated throughout the service and being cared for by reception with the supply and drinks and snacks.
February 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Phillip, Thank you very much for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We are delighted to hear that you found the booking process straightforward and appreciated the communication throughout your service. It’s wonderful to know that our team made you feel welcome and well cared for, especially with the refreshments provided. Your positive feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
Good service from Imran
Good service from Imran . Dealt with efficiently and politely . Kept informed and ensured that my repair was covered by warranty.
February 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Ian, Thank you very much for your kind words. We are delighted to hear that Imran provided you with efficient and polite service throughout your repair process. It’s great to know you felt well informed and that your warranty was honoured without any issues. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to assisting you again in the future. Best regards, The Sytner Leicester BMW Team
We took our M240i x drive in for a…
We took our M240i x drive in for a parking sensor fault. Left the car at 9.30 am the fault was diagnosed new sensor ordered and fitted by 3pm all done under warranty. Thank you for your excellent service
February 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that your M240i xDrive was diagnosed and repaired promptly, and that the service met your expectations. It’s always our aim to provide efficient and reliable support, especially when it comes to warranty work. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back in the future. Best regards, Sytner Leicester BMW Team
Two different experiences from Sytner a week apart.
In the past week we have bought a new BMW X3 from Sytner Tamworth. Brilliant service and experience. We have also bought a new Mini Cooper Convertible from Sytner Mini Leicester. Slightly disappointing in comparison. The test drive couldn't be faulted but the actual buying process could be much better. Everything now has to done online and the Mini showroom does not have a large screen TV to hook up the salesman's laptop to, like the BMW showroom's have. The salesman is working on his small touchpad laptop across the desk from you so you can't see what is being done. You then have to interact with what he is doing on a smartphone by first downloading the Mini App and then setting up an account, going through security protocols, and giving him codes and digital signatures etc so that he can place the order. Not customer friendly at all when you can't see what he is doing. Also if you want to see options or specifications of the car, he has to swing his small laptop around to show you. I'm sure Sytner can afford to install a large TV in the Mini showroom to make this experience much better.
We were also disappointed that although we had booked our test drive prior to the special Mini Event, held a few weeks before our test drive, which was our earliest available date, and we then ordered our new Mini straight after the Test drive, to take delivery within the terms of the Event promotion we were not given the Event promotion discount. It's just as well we loved the car.
February 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Judith, thank you for sharing your detailed feedback. We are pleased to hear you enjoyed your BMW X3 experience, though we apologise that the Mini Cooper purchase did not meet your expectations. We appreciate your comments regarding the digital process and showroom facilities, as well as the concerns about the Event promotion. Your insights are valuable and help us understand where improvements can be made. We are grateful that you love your new Mini despite these issues.
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