I bought my mini from Sytners Leicester 12 years ago when it was 2 years old. I have continued to have it serviced and repaired there because they are competitively priced and always look after both m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
BMW Sytner were great from start to finish. I had previously never visited a dealership for any servicing or repair work but as this was my first BMW that I've owned i thought it was best to take it t... See more
Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... See more
Company replied
Sytner BMW Leicester reminds me of my days in uniform, back in the good old days when standards mattered, things worked as they should, and people took pride in doing things properly. From the momen... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and proficient service.
June 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Stephen, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you found our service both professional and proficient. It is always our aim to provide the highest standards of care and expertise to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, The Sytner Leicester BMW Team
Tanvir was very helpful and attentive.
Tanvir was very helpful and attentive.
There was a problem with no WhatsApp messaging going through, but as the car was all okay, not an issue.
I received a video message from the Service Engineer, but to be frank, I could not hear a word he was saying - this is not the first time unfortunately. Hence the reason why I raised a WhatsApp query in case there was something I needed to know.
All was well that ends well.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Findley, Thank you for your thoughtful feedback. We are pleased to hear that Tanvir was helpful and attentive during your visit. We apologise for the issues you experienced with WhatsApp messaging and the audio quality of the video message from our Service Engineer. Your comments are appreciated, and we understand how important clear communication is. It’s reassuring to know that, despite these challenges, all was well in the end. We look forward to assisting you again in the future. Kind regards, Sytner Leicester BMW Team
Utterly Efficient and overall Great Service
Dropping off the car and seeing a Service Engineer was seamless and very efficient. I didn’t have to wait around at all. I was fully kept informed throughout, with video being sent of the car going through a check of the essentials, a progress portal and the service engineers phone calls.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Anthony, Thank you for your wonderful review. We’re delighted to hear that dropping off your car and meeting with our Service Engineer was seamless and efficient. It’s great to know you appreciated the regular updates, including the videos and progress portal, as well as the direct communication from our team. Your feedback means a lot to us, and we’re pleased to have provided a service that kept you fully informed throughout. We look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, The Sytner Leicester BMW Team
Always a great experience when get work…
Always a great experience when get work done on the MINI, easy booking, kept informed all the way!
June 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Lara, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you find the booking process straightforward and appreciate being kept informed throughout. It’s always a pleasure to look after your MINI and ensure everything runs smoothly. Your continued trust means a great deal to the team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Service & MoT on time
Arrived on time, to be greeted by friendly staff. I was waiting for the car, and I was told it would be 2 hours for the service and MoT. Went to the local shops, and returned exactly 2hours later. As I arrived back the Service Advisor phoned me to say the car was ready. Everything worked as expected, no fuss and no problems. Excellent friendly service.
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Nigel, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team provided friendly and efficient service, and that your car was ready exactly when promised. It’s wonderful to know everything worked as expected without any fuss. Your positive feedback means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Tony was great
Tony was great, really attentive considering it was an easy sale. Shame the dealership now charge for private plates, but overall a good experience
June 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear P, thank you very much for your kind words and positive feedback. We’re delighted to hear that Tony provided attentive and friendly service throughout your experience, even with an easy sale. We appreciate your understanding regarding the charge for private plates, and we’re pleased that overall you had a good experience with us. Your support means a great deal, and we hope to welcome you back to Sytner Leicester BMW in the future. Best wishes from the team.
Very courteous reception and Meah…
Very courteous reception and Meah looked after me very well and explained what was happening
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mrs Mallard, Thank you very much for your kind words. We are delighted to hear that Meah provided you with a courteous reception and took great care in explaining everything clearly. It is always our aim to ensure every customer feels well looked after and informed throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, The Sytner Leicester BMW Team
Professional.
A personable and responsive approach from the service department and sales department made the whole process of investigating a purchase of a new car easy and informative.
May 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Peter, Thank you very much for your kind words. We are delighted to hear that both our service and sales teams provided a personable and responsive approach, making your experience of exploring a new car purchase easy and informative. It is always our aim to ensure every customer feels supported and well-informed throughout their journey. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Leicester BMW. Kind regards, Sytner Leicester BMW Team
Ivan was great he kept me up to date…
Ivan was great he kept me up to date throughout the whole process. Car repaired, cleaned and returned in good time
June 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Joe, Thank you very much for your kind words. We’re delighted to hear that Ivan provided excellent communication throughout the process and that you were pleased with the repair, cleaning, and timely return of your car. It’s always our aim to ensure a smooth and positive experience for our customers. Your feedback is greatly appreciated and motivates us to maintain the high standards you experienced. We look forward to assisting you again in the future. Best regards, The Sytner Leicester BMW Team
Extremely high level of service…
Extremely high level of service provided and all credit to Sam Wesley.
Had my car for 2 weeks and was kept in the loop at all times. Thank you so much once again for the goodies. I was pleasantly surprised to find them in my boot when I got home. Couldn't recommend any further. A+
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much, James, for your kind words and fantastic review. We are delighted to hear that Sam Wesley provided such a high level of service and kept you informed throughout. It’s wonderful to know the little extras were a pleasant surprise and appreciated. Your recommendation means a great deal to us. We truly value your support and look forward to welcoming you back to Sytner Leicester BMW in the future. Thanks once again for choosing us.
Great Experience
Ivan was my contact and he was really helpful all along. We have been in contact for over 3 months and he provided excellent support. Everything that I wanted to do on the car he sorted brilliantly.
June 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Levente, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ivan was able to provide excellent support throughout your journey with us. It’s wonderful to know that everything you wanted to do with your car was sorted brilliantly. Your satisfaction means a great deal to us, and we truly appreciate your continued trust and patience over the past few months. Best wishes from the Sytner Leicester BMW team.
Excellent service
Excellent service, process seamless - ordered a X1 Hybrid and only took 6-7 weeks to delivery.
June 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience with Sytner Leicester BMW was seamless and that your X1 Hybrid was delivered within such a reasonable timeframe. It’s always our aim to provide excellent service and make the process as smooth as possible for our customers. We hope you enjoy your new vehicle and look forward to assisting you again in the future. Your support is greatly appreciated.
Amazing services
After I went there I got to know if you have bmw then only go BMW service centre. The Leicester bmw provide really great experience. The supervisor Lisa very helpful . Thanks
June 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience at Sytner Leicester BMW was so enjoyable and that Lisa was able to assist you effectively. It is always our aim to provide exceptional service to all our customers, particularly those passionate about BMW. We truly appreciate your recommendation and look forward to welcoming you back for any future BMW servicing needs. Your support means a great deal to us.
Staff on the day very polite
Staff on the day very polite, friendly and helpful. Service done quickly and no issues. Only issue is I couldn't book on line for some reason (a BMW rather than Sytner issue?) and the online check in was for the cars original plate, not for my current personal plate.
June 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mike, thank you for your kind words regarding our polite and helpful staff, as well as the efficient service you received. We apologise for the inconvenience you experienced with the online booking and check-in process. We appreciate your understanding that some aspects may be linked to BMW’s system rather than Sytner’s. Your feedback is valuable to us, and we are pleased that overall your visit was positive. We look forward to welcoming you again in the future.
Fantastic customer service as always
Fantastic customer service as always
June 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you ever so much for your kind words and continued support. We are delighted to hear that you consistently experience fantastic customer service at Sytner Leicester BMW. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future and continuing to meet your expectations with the highest standards of service.
Brought my car in for a software upgrade issue
Brought my car in for a software upgrade issue and Wes very well looked after by an excellent customer service team member Sammie who kept me updated throughout the day and when I returned to pick up my car,sammiie went through what was found during the inspection process and car was washed and cleaned and waiting for me outside reception,I can’t thank Sammie enough for her help and care throughout my visit shame I can’t give Sammie 12 out of 10 which se well deserved 👏🏻👏🏻👍👍🤗🤗
June 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Malcolm, for your wonderful review. We’re delighted to hear that Sammie provided such excellent care and kept you informed throughout your visit. It’s great to know the inspection process was clearly explained and that your car was returned to you in pristine condition. Sammie will be thrilled to receive your kind words and high praise. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Leicester BMW in the future.
When the car is going to ready not end of day
Richard was helpful kept me posted
June 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Said, Thank you very much for your kind words. We are delighted to hear that Richard was helpful and kept you well informed throughout your experience. It is always our aim to provide excellent service and clear communication, so your feedback is greatly appreciated. Should you require any further assistance or have any questions in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Leicester BMW. Best regards, The Sytner Leicester BMW Team
Communication excellent
Communication excellent from the time of booking .
Excellent customer service throughout.
Rob looked after us extremely well thank you.He kept us updared during our wait for the car service and MOT and checked occasionally to see if we needed anything.
All members of Staff were courteous and polite and we were made to feel very welcome.
June 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Maggie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Rob and the entire team provided excellent communication and customer service throughout your visit. It’s wonderful to know you felt welcomed and well looked after during your car service and MOT. Your feedback is greatly appreciated and serves as a fantastic encouragement to all our staff. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW
Rob as a point of contact was fantastic…
Rob as a point of contact was fantastic very helpful and made the end to end experience great.
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Carl, Thank you very much for your kind words. We are delighted to hear that Rob provided you with fantastic support and made your entire experience enjoyable from start to finish. It is always our aim to ensure every customer feels valued and well looked after. Your feedback is greatly appreciated and will be shared with Rob and the team. We hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Leicester BMW Team
Excellent service and handover
Excellent service and hand over of my new car . Full explanation of the detailed technology. Eli and Chris were great .
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear custbobatronomer, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Eli and Chris provided excellent service and that the handover of your new BMW was thorough and informative. It’s wonderful to know that the detailed explanation of the technology met your expectations. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.